Klein Speaks of Foreclosure Fast Tracking

On January 3, National Mortgage News published a blog authored by Safeguard’s founder and chairman, Robert Klein, entitled Vacant and Abandoned Properties on the Foreclosure Fast Track.

Vacant and Abandoned Properties on the Foreclosure Fast Track

In the U.S., vacant and abandoned properties in foreclosure can sit empty for two years or more depending on the state. During that time, the property does not receive the day-to-day care a tenant or homeowner would provide. It also means the property is more susceptible to vandalism, theft, and undetected damage. 

Although mortgage servicers hire field service companies to preserve these properties, the property will deteriorate without a tenant or occupant no matter how much maintenance work is completed. The best way to ensure these vacant and abandoned properties remain in good condition is to accelerate the foreclosure process. Several states have introduced legislation to do just that. 

Illinois and New Jersey both recently passed laws accelerating the foreclosure process for vacant and abandoned properties. Colorado already has laws in place addressing the issue of lengthy foreclosure timelines, while others, like Ohio, are considering it. 

On Dec. 5 2012, the Illinois General Assembly passed Senate Bill 16, accelerating the foreclosure process for vacant and abandoned properties that will take effect on June 1. It is the most clear and defined bill that should be the model for other states considering accelerated foreclosure laws. 

Illinois’ new law will reduce the foreclosure process from 600 to 90 days for vacant and abandoned properties. In addition to reducing the foreclosure timeline, the bill also has indemnified servicers against trespassing charges. They cannot be sued if the indicators for vacancy outlined in the legislation are met. 

Additionally, the bill includes provisions to incent mortgage companies to help homeowners keep their homes providing pre-foreclosure counseling and bankruptcy relief. It also contains a provision to repair vacant properties that is to be funded by lenders. 

New Jersey Governor Chris Christie signed into law Senate Bill 2156 on Dec. 3. The legislation is similar to the Illinois law in that it outlines conditions for determining that a property is vacant or abandoned. It too is a step in the right direction of returning empty homes to occupied status. 

The states’ initiatives make sense and address what the field services and mortgaging servicing industries have been saying for some time. A lengthy foreclosure process is one of the major causes of property deterioration.

To view the blog, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

George Mehok on Implementing Mobile Appcelerator and SOASTA

On January 24, CustomerThink published an article entitled Appcelerator and SOASTA Partner to Empower Mobile Enterprise Developers with First Integrated Test Automation Solution.  In it, George Mehok, Safeguard’s chief information officer is quoted discussing the implementation of  the pair.

Appcelerator and SOASTA Partner to Empower Mobile Enterprise Developers with First Integrated Test Automation Solution

New integration and distribution agreement bring SOASTA’s TouchTest to Appcelerator’s global enterprise customers.
 
Mountain View, CA – January 24, 2013 – Appcelerator®, the leading mobile development platform, and SOASTA, the leader in cloud and mobile testing, today announced a new integration between Appcelerator Titanium 3.0 and SOASTA’s TouchTest mobile test automation solution and a distribution agreement between the two companies.
 
This integration allows mobile developers at Appcelerator’s 1,400 enterprise customers to access TouchTest for continuous automated testing as part of the mobile application development lifecycle. Test automation is a mandatory requirement for mobile app development, and TouchTest delivers the speed, precision and affordability required by mobile development teams to scale their development practices that demand a continuous release process.
 
TouchTest is the first enterprise test automation solution to support Appcelerator’s Titanium 3.0.  The integrated solution provides a cost-effective, rapid and continuous product development lifecycle for mobile developers.
 
We’ve adopted mobility as a key enabler to providing productivity enhancing technologies to our nationwide network of contractors and inspectors, in addition to delivering superior quality to our clients, said George Mehok, Chief Information Officer of Safeguard Properties, the largest mortgage field services company in the U.S.  “As an innovator in mobility, we’re actively implementing the integrated solution between Appcelerator Titanium and SOASTA TouchTest to further optimize the quality of our apps, reduce development cycle time, and accelerate adoption.”
 
The new distribution agreement between Appcelerator and SOASTA enables Appcelerator customers to easily add TouchTest to their mobile development environment. Combining TouchTest with Titanium provides an integrated mobile development and testing environment, and accelerates time to success.
 
“Mobile is driving much shorter release cycles for application development,” said Jeff Haynie, Appcelerator CEO.  “SOASTA’s TouchTest integration with Appcelerator Titanium 3.0 enables our customers to meet their time-to-market demands while improving overall application quality.”
 
As enterprises and developers build mobile applications for a variety of devices and operating systems, they can now rely on TouchTest to simplify the testing process, utilizing SOASTA’s patented visual test environment, precision capture and re-play technology.  Apps are now continuously testable, thoroughly validated and fully supported through the development lifecycle by leveraging TouchTest’s embedded Jenkins plugin for 100% hands-free mobile test automation.
 
The mobile application lifecycle presents the opportunity for enterprises to re-think their approach to software development, said Tom Lounibos, SOASTA CEO. Appcelerator and SOASTA recognized this, and have combined our best-of-class solutions to present mobile development teams with the fastest, most complete development platform to support continuous testing of mobile applications.”
 
Availability
TouchTest supports Titanium 3.0 today. For more information about functional testing for Titanium applications, please visit
www.appcelerator.com/platform/functionaltest/ or www.soasta.com.

About Appcelerator
Appcelerator is the leading mobile development platform of choice for thousands of enterprises including eBay, Merck, Mitsubishi Electric, NBC, PayPal and Ray-Ban, as they become mobile-first organizations. With more than 50,000 mobile applications deployed on 100 million devices, Appcelerator’s award-winning open source development platform (Titanium) and Appcelerator Cloud Services are used to create native apps across multiple devices including iOS, Android, Windows and BlackBerry, as well as hybrid and HTML5 mobile web. Customers who standardize on Appcelerator’s solutions
get to market 70 percent faster and achieve a significant competitive advantage. Appcelerator’s worldwide ecosystem includes 400,000 mobile developers and hundreds of ISVs and strategic partners including SAP and Cognizant. For more information visit www.appcelerator.com.

Appcelerator is a registered trademark of Appcelerator Inc. Appcelerator Titanium is a trademark of Appcelerator Inc. All other trademarks and copyrights are the property of their respective owners.

About SOASTA
SOASTA is the leader in cloud and mobile testing. Its web and mobile test automation solutions, CloudTest and TouchTest, enable developers, QA professionals and IT operations teams to test with unprecedented speed, scale and precision. The innovative product set streamlines test creation, automates provisioning and execution, and distills analytics to deliver actionable intelligence faster. With SOASTA, companies can have confidence that their applications will perform as designed, even in peak traffic. SOASTA’s customers include many of today’s most successful brands including
American Girl, Bonobos, Chegg, Gilt Groupe, Hallmark, Intuit, Microsoft and Netflix. SOASTA is privately held and headquartered in Mountain View, Calif. For more information about SOASTA, please visit www.soasta.com.

To view the online article, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Steve Meyer Discusses Savings and Buying in Bulk

On December 13, MortgageOrb.com published an article by Steve Meyer, assistant vice president of high risk and hazard claims for Safeguard Properties, entitled Creating A Bulk Buying Process To Ensure Property Repair Savings.

REQUIRED READING: Servicers and investors count on their field service partners to help maximize the value of real estate owned (REO) portfolios with new approaches that are both creative and cost-effective.

As part of the REO property repair process, field service companies save servicers and investors significant dollars by establishing agreements with national suppliers to purchase quality products at lower costs and create an efficient bulk-buying process for contractors.

For example, field service companies can negotiate pricing with a national supplier to obtain the builder-grade carpeting that servicers and investors prefer to have installed in their REO properties. Through these negotiations, field service companies can assure that their clients save significant amounts of money on a national scale. 

It is not uncommon for field service companies to pay upwards of $22 per square yard for carpet when contractors purchase carpeting from their own local suppliers. By purchasing the same carpeting under their field service company’s national supplier agreements, contractors can achieve potential savings of 20% to 25%.

As thefts of heating and air conditioning systems increase, field service companies have found it necessary to establish national relationships and leverage better pricing for these products as well. Similarly, obtaining roofing material is another area where contractors need help acquiring quality supplies more efficiently. This is necessary if there is a leak or other damage that can potentially get worse because the contractor needs to get the repair done quickly.

Working through national suppliers, contractors save time and money because they can get products more quickly. This is because under national purchasing agreements, contractors can obtain supplies almost immediately. Even when items need to be ordered, carpeting can typically be delivered within three days, and appliances often can be installed within 48 hours.

The big-box retailers, like Home Depot and Lowe’s, also help contractors streamline the REO repairs process with “pro-desks.” Contractors can call in or order online, and the store will prepare the order for special pick-up in a designated area of the store – often at the door. Stores sometimes offer discounts for ordering products this way. These efficiencies have helped reduce many of the challenges contractors have experienced in planning their work days because of supply delays and the need to make numerous and unplanned stops at local suppliers to obtain items needed to complete repairs.

In lieu of…

An important area where field service companies can help save significant dollars is in the selection of alternative materials to repair REO properties and put them in marketable condition. 

Copper plumbing may be the best example. In properties where copper plumbing has been stolen, field service companies and their contractors can replace it with a plastic-type product called PEX. Not only is PEX a deterrent to thieves and vandals because it cannot be sold at salvage yards, it costs less and installs more quickly. As a result, servicers and investors have begun to request PEX over copper plumbing in many of their REO properties.

An alternative to lath and plaster material in older properties is drywall. Drywall is easier to work with and less expensive to use. Similarly, off-the-shelf cabinetry is often used to replace custom-made items.

The decision to utilize these alternative products, however, also depends on the type of home being repaired or renovated. In higher-priced homes, for example, custom cabinets and copper plumbing may be wiser investments to assure that the property can command a higher price and compete against similar homes that may be marketed in the area.

Also, when utilizing alternative materials, field service companies and their contractors must be familiar with local requirements, deed restrictions and other ordinances that may dictate the use of specific materials to maintain quality standards or historical preservation.

The price is right

Verified pricing is another way field service companies can streamline their REO repair processes. Implementing flat-rate pricing for repairs eliminates bidding wars. With flat-rate pricing, field service companies have already established a negotiated price with their contractors and do not have to spend time getting multiple bids and hoping for the best price, whereas the price has already been validated as fair and reasonable.

Verified pricing also reduces the time it takes to obtain bid approvals. The alternative is to have multiple vendors bid on each repair, which delays the process and still does not guarantee a reasonable or best price.

Industry cost estimators help verify pricing as well. The U.S. Department of Housing and Urban Development (HUD) uses the RepairBASE brand of cost estimators. Field service companies should use similar cost estimators, or several of them, to be consistent with what HUD and other investors and servicers will pay for the repairs, and to verify that a contractor’s pricing is consistent with the local market.

There are several software packages available that allow a company to verify that construction pricing is reasonable and appropriate for both the scope of the work and the area where it is being performed. The companies that offer this estimating software collect data from a number of sources to ensure the pricing is verifiable.

By using these cost-estimating programs and national suppliers, working under national bulk pricing agreements and having access to pro-desks, contractors get the best pricing on the quality products that servicers and investors prefer. This streamlined process creates savings in time and money and helps to assure that high-quality supplies and appliances are used to repair REO properties. This, in turn, allows contractors to handle large volumes of REO properties in a more efficient manner. Ultimately, this proves to be a win-win situation for all parties involved.

To view the online article, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Klein Examines Role of Politicians in Housing Recovery

On November 12, Servicing Management published an article by Safeguard Properties Founder and Chairman, Robert Klein, entitled On The Street Where The Politicians Live.
 
Now that the 2012 election is history, it is time for state-and local-level elected officials to work with servicers on long-simmering housing problems.

By the time this article is published, states and local governments will have elected 13 governors, hundreds of state representatives, and countless mayors, city managers, members of council, aldermen and other local officials. No matter who wins, one thing every elected official will acknowledge is the importance of a housing market recovery on his or her respective levels of government.

The mortgage servicing industry has an important role as well: to work with state and local government leaders to build consensus around legislation and regulation that will support a housing recovery. From a mortgage field services perspective, a critical focus must be to reduce the number of vacant and abandoned properties in our communities.

There are four ways to accomplish this goal: keep troubled borrowers in their homes, accelerate the foreclosure process for vacant and abandoned properties, repair and rehabilitate properties that are viable, or demolish uninhabitable properties that are too damaged to repair or rebuild.

There has been good news on the housing front. In August, the S&P/Case- Shiller Index showed that U.S. home prices have begun to stabilize after six years of decline. The Mortgage Bankers Association reported that delinquency rates were lower in the second quarter of this year, compared to the same period in 2011. The U.S. Department of Labor reported that unemployment had dropped to 7.8% in September, its lowest level in nearly four years.

The cautionary news is that improvements are occurring slowly. Even though the unemployment rate has fallen, many workers remain underemployed, and nearly one-quarter of mortgages remain underwater. An October Wall Street Journal article estimated that approximately 14 million homes across the country are vacant, and that no market interest exists for nearly four million properties that are deteriorating, attracting criminal activity and dragging down surrounding property values.

We need to build on the positive momentum and work at the state and local levels to protect the value and integrity of our existing housing stock, as well as support the revitalization of urban neighborhoods that have been hit the hardest by the housing downturn.

State of the states

Two areas in which state legislatures can have a positive impact on protecting and preserving properties are enacting statewide vacant property registries and accelerating vacant properties for foreclosure.

Today, more than 800 municipalities across the country have enacted individual vacant property registration (VPR) ordinances to help assure that vacant and foreclosed properties are maintained to community standards. The requirements for each municipality vary significantly. As more cities create ordinances, the more challenging it becomes for mortgage servicers to comply, and the more burdensome it is for municipalities to monitor non-compliance and take enforcement action.
 
Recognizing these challenges, several states have enacted statewide registries or guidelines that help to create uniform standards to assist municipalities and servicers alike, and to facilitate more effective communication between them to better protect vacant and foreclosed properties. For example, Maryland created a statewide ordinance and Georgia established statewide guidelines for local governments to follow. Connecticut, Illinois and New Jersey created a set of statewide regulations that parties responsible for vacant properties must comply with.

By creating uniform standards, states recognize the need to facilitate critical partnerships between local governments and mortgage servicers, and pursue the goal they share to protect and maintain vacant properties. The more uniform the standards, the more effectively mortgage servicers can comply. As an industry, we should encourage every state legislature to move in this direction.

Another critical initiative at the state level is the acceleration of vacant and abandoned properties to foreclosure. Because each state establishes its own foreclosure statutes, the time frame for foreclosure proceedings can vary from a few months in non-judicial states, where foreclosures do not require the intervention of the courts, to as long as two years in judicial states in which foreclosures are processed through the court systems.

In foreclosure proceedings, states currently do not distinguish between occupied properties and those that have been abandoned by their owners. That distinction is important. If a property is occupied, a longer foreclosure timeline serves to protect the rights of the homeowner to due process. If the property is abandoned, a lengthy foreclosure process simply leaves a property vacant for a longer time period and more vulnerable to damage.

The strongest argument against accelerated foreclosure has been on the basis of homeowner protection. Ironically, when a property is abandoned, there is no homeowner to protect. But a drawn out foreclosure process for a vacant property actually does harm homeowners – those whose homes surround vacant and abandoned properties.

Even if a vacant property receives regular inspections and maintenance, the longer it sits vacant, the more it will deteriorate. Vacant homes attract vandals and squatters, become neighborhood nuisances, and negatively impact home values and the quality of life of the neighborhood.

Colorado, New Jersey, Florida, Ohio and Maryland are among the states that either have considered or are considering legislation that accelerates vacant and abandoned properties for foreclosure. This is one of the most important pieces of legislation for state legislatures, especially those in judicial states, to consider in order to protect the value and quality of vacant homes. The sooner a vacant property can be sold to a responsible buyer, the better it is for everyone, as it protects both property values and tax values and prevents all the problems that come when a vacant property falls into decline.

Local government initiatives

Ultimately, vacant and abandoned properties place the greatest strain on local communities. As the numbers of vacant properties and their associated challenges have increased, so have the numbers of local vacant property ordinances and other efforts to address them.

Mortgage servicers have relied increasingly on their field service partners to engage local government officials in dialogue to address common issues. In regard to vacant property ordinances – where there is often no state legislation to guide municipalities – field service compa-nies have offered a “boots on the ground” perspective to help ensure that any local ordinances will meet their desired results and reduce unintended consequences.

Ultimately, municipal leaders must begin to recognize that vacant property ordinances by themselves will not lead to a housing recovery. At best, they are a short-term solution to help cities cope with the fallout of the housing crisis.

To revitalize their communities, city officials must take the lead to develop a holistic plan that includes working with their state legislatures to accelerate the foreclosure process for vacant and abandoned properties. Also, a revitalization plan should encompass the demolition of uninhabitable properties, assistance for troubled borrowers to prevent future foreclosures and private sector partnerships to rehabilitate salvageable homes.

The first step must be the demolition of blighted properties. These are not properties that anyone will invest in. They are nuisances and eyesores that have been stripped of any value, and they become sites for illegal drug activity and other criminal behavior, including violent acts against children and adults. They make neighborhoods undesirable places to live in and discourage business growth. The financial impact on communities in lost tax revenues and the burden on city budgets for police, fire and other services is almost impossible to quantify.

Tearing these properties down is the only way to begin to stabilize the value of surrounding properties, attract prospective home buyers and begin to revitalize neighborhoods. Cities that were hit hard by the housing crisis have invested in the demolition of nuisance and uninhabitable properties as their budgets have allowed, but the need far exceeds their resources. Until these properties can be torn down – which could take years – they will perpetuate more blight.

Earlier this year, Rep. Steven LaTourette (R-Ohio), along with a bipartisan delegation from Ohio and Michigan, introduced legislation that would provide up to $4 billion in demolition funding for the most devastated communities across the country through the issuance of government bonds. The legislation, called the Restore Our Neighborhoods Act, has been held up in committee since March. It is a creative solution that deserves serious consideration.

Another creative approach to assist communities to holistically manage low-value assets is the creation and uti¬lization of land banks. By donating low-value assets to land banks, mortgage companies remove low-value properties from their books, along with the associ¬ated costs of maintenance, taxes, liens and other expenses.

Once land banks obtain title to these properties, they can apply a more comprehensive strategy around the disposition and repurposing of entire neighborhoods of low-value assets to maximize community benefits. Uninhabitable properties can be demolished, and viable properties can be rehabilitated and sold as quality, affordable housing.

Private sector partnerships also encourage responsible entrepreneurs to purchase and rehabilitate vacant properties to provide safe and affordable housing, especially to lower-income people and first-time home buyers, either through rentals or rent-to-purchase opportunities.

Partnerships and alliances with non-profit groups and private investors also help municipalities to protect fragile housing stock. Among those partners should be credit counseling and foreclosure prevention agencies that can work with troubled homeowners to help them keep their homes. Community development corporations and housing agencies also are important partners that connect lower-income homeowners with agencies that offer assistance with home repairs so that their properties maintain value.

As an industry, it is incumbent upon us to work with our state and local elected leaders to identify and support effective and creative solutions that not only will protect neighborhoods and home values, but will also begin to grow them again.

To view the article as a PDF, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Klein Discusses Servicer Challenges After Hurricane Sandy

On December 12, MortgageOrb.com featured an article written by Robert Klein, founder and chairman of Safeguard Properties, entitled Riders On The Storm.

Riders On The Storm
Servicers have faced extraordinary challenges in the aftermath of Hurricane Sandy.

The devastation Hurricane Sandy caused on the East Coast in late October will have a major impact on the mortgage servicing industry. Among the most critical needs of servicers are obtaining immediate information about the condition of properties in affected areas, receiving ongoing updates about the conditions in storm-affected areas, getting assistance with outreach to borrowers, obtaining adjustments to investor guideline requirements in affected areas and addressing hazard claim issues.

Mobilizing their inspector networks to provide mortgage servicers with fast and accurate property condition information on vacant and foreclosed properties is one of the most important steps field service companies can take in storm-affected areas.

After Hurricane Katrina, servicers began to ask their field service partners to inspect not only properties with defaulted loans, but also occupied homes with current loans. These types of inspections have become routine in storm-damaged areas. The purpose is to establish contact with borrowers to confirm the occupancy status and condition of their properties, provide borrowers with contact information for their mortgage companies and attempt to learn whether insurance claims are being filed to repair property damages.

In declared disaster areas, mortgage servicers also need perspective and a broader context regarding the conditions in surrounding neighborhoods, the specific types of storm-related damages that areas have suffered, as well as the status of utility services, road conditions, emergency access, and other factors.

Utilizing their contractor networks, real estate brokers and other mortgage servicing partners, as well as news stories and other resources, field service companies can provide their clients with timely information and updates.

Damage information is reported at the ZIP code level as light, moderate or severe, so servicers receive information almost immediately following the storm. Once inspectors are able to gain access to neighborhoods, servicers will receive damage information at the property level. This information is valuable not only to servicers, but also to others in the mortgage industry, and even beyond to the broader financial services sector.

The ability to provide this information, incidentally, requires that field service companies themselves have effective disaster recovery processes in place when their operations are impacted by severe events.

A major challenge for mortgage servicers during major weather events is reaching borrowers to disseminate important information that will help them act responsibly to protect and repair their properties. Field service companies and their vendor networks can be allies to facilitate outreach to borrowers. Vendor networks can assist in disseminating information to encourage homeowners to contact their mortgage companies, educate homeowners about avoiding contractor fraud, offer advice for filing insurance claims and provide foreclosure prevention resources for homeowners in financial distress after the storm.

Gaining access to affected properties is a major issue after a disaster. Roads may be closed because of flooding, surface damage, fallen power lines that create dangerous situations, downed trees and other debris. Because of this, investor guidelines may need to be adjusted to extend time frames for securing properties, conducting inspections, performing required services and conveying properties post-foreclosure.

By providing information about the conditions that prevent servicers from complying with required timeframes, field service companies help investors evaluate and make required adjustments. Additionally, as the price and availability of gasoline and building supplies are impacted by the storm, field service companies must work with their clients to obtain pricing adjustments and identify new supply channels to obtain plywood, tarps, roofing materials and other building supplies needed for property preservation.

Servicers face many challenges in filing hazard claims on properties damaged during hurricanes. During Hurricane Katrina, due to the large volume of claims, delays were common with retail carriers reviewing and concluding claims in a timely manner. The same can be expected with Hurricane Sandy.

Non-covered perils may also pose problems for servicers filing claims on foreclosed properties or homeowners filing claims on their own homes. For example, standard insurance policies do not contain flood coverage, and many homeowners are not aware of this. In fact, after Hurricane Katrina, many lawsuits were filed to recover flood damages, and the courts sided with retail insurance carriers in concluding that standard insurance policies do not cover flood damages. Field service companies with experienced hazard claim experts can help guide their mortgage servicing clients through the process to save time and money.

To read the online article, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

George Mehok Examines Role of Information in Mortgage Servicing

In the December issue of DSNews, George Mehok, chief information officer at Safeguard Properties contributed an article on property preservation and the valuable role that information technology plays in it.

The Future of Default Servicing Property Preservation

We hold a hidden treasure in our computer systems. It is called data, and the mortgage field services industry has a lot of it.

Safeguard Properties alone has data on tens of millions of properties in every city and every state in the country. And every month we learn more. As contractors perform more than a million inspections and deliver on hundreds of thousands of maintenance and repair requests each month, we add to the treasure trove.

But data is only a treasure if you actually analyze it and do something with what you learn. So what do we learn by looking at billions of points of information about inspections, grass cuts, lock changes, debris, boarded windows, secured pools, vandalism, leaky roofs, wet basements, mold, hazardous materials, and myriad other things? We learn a lot. Most important, we learn how we can do a better job of protecting and preserving the millions of properties mortgage servicing clients entrust to the care of property preservation companies.

By analyzing the data, we can see deficiencies or quality issues that require corrective measures to improve quality. In one year, for example, Safeguard experienced a 39 percent improvement in REO properties with no deficiencies or quality issues and a 76 percent improvement in the timeliness and quality of grass cuts by analyzing our own performance data and taking corrective action.

Ultimately, our goal is to utilize the data to predict trends and patterns. By analyzing the performance history of contractors along with property condition reports, for example, we can start determining the likelihood of on-time and proper work order completions by contractor and by geographic region. Such insight can be used to build vendor network capacity where market needs are highest.

Not only is data important to improve operational performance, but it also allows field service providers to be better “eyes and ears” for their clients. By analyzing data, we can predict which properties in which regions will be more prone to damages or vandalism. As a result, we can make recommendations to clients so they can better protect assets that may be at higher risk.

Additionally, by providing mortgage servicers with reports that give them a clearer picture of what is happening in the field, property preservation partners can empower their servicing clients to make better business decisions about their own internal requirements and procedures to protect the integrity of their properties and their financial interests. The data can also be used to help identify ways to reduce code violations, fines, and fees, and with the insight gained, both servicers and field service providers can improve community relationships.

By analyzing and acting on information, field service companies become true partners in the field, helping their mortgage servicing clients become more proactive rather than reactive to address property issues. At the same time, using information as a tool to identify, predict, and act on trends, we can help to improve quality and evolve best practices across the industry.

To view the article in PDF, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with more than 1,600 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Safeguard Discusses Quality Assurance in REO

Safeguard executives routinely contribute content to the Mortgage Servicing News blog. On August 14, Vice President of Operations Michael Greenbaum contributed an article entitled “Quality Assurance Program Helps Marketability of REO Homes.”  In it, he discusses Safeguard’s quality assurance program, which has been successful in decreasing errors in vendor performance.  Higher levels of quality mean properties are more quickly prepared to be placed back on the market for sale.

To read the article, click here.

Safeguard Acquires Bank of America’s Field Service Operations

Safeguard Properties reaches agreement to acquire field service operations of Bank of America

Safeguard Properties has reached an agreement to acquire the field service operations of Bank of America. Under the agreement, Safeguard will acquire the employees and vendor network of the field service operations working out of three facilities, and will assume responsibility to inspect and maintain Bank of America’s portfolio of defaulted and REO properties.  The transaction is expected to close in 60 to 90 days.

The acquisition of the entire field service operation assures that Safeguard will have the needed capacity to conduct business as usual and assure a smooth and orderly transition in the best interests of our clients, employees and vendors. 

“By building and expanding our resources, we are honored to have an even greater impact on protecting and preserving properties for the benefit of our mortgage servicing and investor clients, as well as neighborhoods and communities across the country,” said Alan Jaffa, Safeguard CEO.

Online articles can be found on the following sites: DSNews, National Mortgage News, HousingWire, and Crain’s Cleveland Business

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with nearly 1,000 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Mortgage Banking Magazine Publishes Quality Assurance Article by Michael Greenbaum

A Measured Approach to REO Service Quality
By: Michael Greenbaum

In its U.S Foreclosure Market Report for May 2012, Irvine, California-based RealtyTrac Inc. reported that foreclosure filings increased 9 percent from the previous month. Overall foreclosure activity in May had exceeded 200,000 mortgages per month for the first time since the previous three months.

Even as the housing market shows signs that a modest recovery may be on the horizon, the fact remains that foreclosure activities are on the rise.

For mortgage servicers and investors, the ongoing threats are longer sales cycles, higher maintenance costs and lower returns on their real estate-owned (REO) property portfolios. For field service companies, the opportunity lies in delivering service quality improvements that reduce maintenance costs, shorten the sales cycle and result in higher REO sale prices.

New approaches lead to better results

Field service companies need to re-evaluate every step in their REO processes to ensure that REO properties are placed in the highest marketable condition and remain so throughout the sales cycle. A key component in the process must be a mechanism to routinely evaluate and improve the performance of contractors working in the field.  

Safeguard Properties’ REO department has developed a new quality-assurance process that has resulted in significant improvements in quality. The company’s REO department witnessed a 39 percent overall increase in properties with no deficiencies or quality issues since Safeguard started the program in November 2011.

The purpose of this new quality-assurance process is to provide Safeguard’s clients with REO properties that are in the best marketable condition and comparable to other properties in the neighborhood.

To accomplish this, a field service company, like Safeguard, needs to improve internal quality scores, external scores from clients and brokers, drive contractor behavior and, ultimately, increase overall client satisfaction. Field service companies need to raise their standards and deliver properties that are deficiency-free, hazard-free, have properly reported damages and are in clean, marketable condition.

The program begins after Safeguard’s contractors complete initial services. When the first contractor enters the property, he or she removes debris, remedies health hazards and completes a deep initial maid-service cleaning. The contractor will also inspect the property for any damages that may be present.

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About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with nearly 1,000 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Michael Greenbaum Addresses REO Marketability in Mortgage Servicing News Blog

With the housing crisis lingering, real estate owned properties have faced unique challenges over the past several years. Mortgage servicers and investors have had to change the way they deal with their REO portfolios and pay more attention to the marketability of these properties that now compete side-by-side with traditionally marketed homes for sale.
 
To show its clients, or the mortgage servicers and investors, that the work its contractors perform is completed to the highest standards, Safeguard Properties created a new quality assurance program for its REO service line.
 
Key components of Safeguard’s quality assurance program include reviews of the interior and exterior work its contractors complete, collecting outside data, analyzing the results, and adjusting practices based on those results.
 
Interior and Exterior Reviews
Safeguard’s quality assurance program starts once its national network of contractors completes initial services. A team of inspectors is deployed to visit properties and assess the work completed. This process includes a 178-question script the inspectors must follow for both the interior and exterior of the properties. Photo documentation is required to illustrate what the inspectors find during this extensive review.
 
Collecting Outside Data
In addition to the information gathered by its inspectors, Safeguard uses data collected by outside sources, such as information from clients and brokers. This data, along with what has been gathered by Safeguard’s field quality-control department, in addition to data from clients’ third-party contracted group of inspectors, are compared with similar information gathered by Safeguard’s inspectors during the quality-assurance process.
 
Analyzing Results
Once all of the data are collected, Safeguard conducts a statistical analysis. The results are used to create “heat maps,” identifying with designated colors the areas or regions in which the contractors are meeting the requirements and standards. It also is used to determine the regions where the contractors are deficient. By identifying the weakest areas, Safeguard can take corrective action.
 
Adjusting Practices
When Safeguard’s quality-assurance team identifies contractors who are not compliant in specific categories, corrective measures are taken. The company may also choose to deploy its field team to visit “hot areas,” or those that are red on the heat map, and work with contractors individually based on their performance.
 
Any contractor who is deemed deficient in certain service areas also will receive additional training and specific goals for improvement. A four-week plan will be put into place that will incorporate multiple unoccupied property visits, contractor field training and office visits.
 
Quality Successes
Safeguard’s new quality assurance program has yielded good results. Since starting the program in November 2011, the company has experienced a 39% overall increase in properties with no deficiencies or quality issues.
 
Improvements in quality have also been reported by Safeguard’s clients. The company’s inspection scores from its clients have increased 17% since initiating this new quality-assurance program.

To view the article, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees  and a handful of contractors performing services in the Midwest, to a national company with nearly 1,000 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.