Cleveland Plain Dealer – Foreclosure woes mean rapid growth for Safeguard Properties

The Cleveland Plain Dealer published a story about Safeguard Properties’ recent move to Valley View and the rapid growth they are experiencing due to the foreclosure crisis.

Foreclosure woes mean rapid growth for Safeguard Properties

by Michelle Jarboe/Plain Dealer Reporter

Safeguard Properties has finished moving its headquarters from Brooklyn Heights to Valley View, where the company plans to add more jobs in the booming business of maintaining foreclosed houses.
Even as the national recession deepened last year and companies large and small slashed employment, Safeguard hired about 200 people. The company’s work force is now more than 700, roughly 575 of them at the corporate headquarters. This year, Safeguard expects to add 100 to 125 jobs, some at the headquarters and some at field services sites across the country.

“We’re one of the few beneficiaries of these times,” said Alan Jaffa, the company’s chief operating officer. “The foreclosure crisis is something we’re very much a part of.”

From its inception in North Royalton in 1990, Safeguard has grown into the nation’s largest privately held mortgage field services company. Lenders hire Safeguard, which works with a network of contractors and vendors, to care for houses in foreclosure. The company handles anything from keeping out vandals to changing locks, repairing roofs and mowing lawns.

Since 1990, Safeguard had experienced average annual revenue growth of 10 percent to 15 percent. Last year, though, revenues jumped more than 45 percent, driven by new contracts with large clients and the deepening housing crisis, said Greg Robinson, the company’s chief financial officer. Safeguard expects a 25 percent to 30 percent annual increase in revenues this year, he said.

That growth left Safeguard in tight quarters in Brooklyn Heights, where the company spent 10 years in offices just off Granger Road. In August, Safeguard paid $2.5 million for a building on Hub Parkway in Valley View. Last fall, the suburb approved a 40 percent payroll tax break for 10 years for Safeguard — a move that raised some hackles in Brooklyn Heights, where the mayor accused Valley View of poaching business.

“They couldn’t accommodate our needs,” Robinson said of Brooklyn Heights, where the company was tight on space and running out of electricity to operate its data center.

In Valley View, the company spent roughly $3.5 million to gut and renovate its new building, expand the second floor and build a cafeteria and a fitness center. Safeguard spent another $2 million on additional servers, generators and other technology and support systems.

The move, completed this month, took Safeguard from 33,000 square feet of offices to about 63,000 square feet, with an option to expand to 75,000 square feet. The company now can host training events for contractors and vendors at its headquarters instead of at hotels.

Jaffa said the company has plenty of room to grow. Safeguard had been running two daily shifts, with about 450 to 500 workers at the headquarters during the 8 a.m. to 5 p.m. run. The new building could accommodate twice that many workers, he said.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties