Safeguard Properties Good Neighbor Door Hanger Initiative

Foreclosure Neighbors Giving Safeguard a Call

Safeguard Properties receives 1,200 phone calls per day from its Good Neighbor Door Hanger Initiative, started in Q109.

At the beginning of 2009, Safeguard began leaving door hangers on properties next to vacant and secured foreclosures. The door hanger provided an 800 number for the neighbor to call if they see any questionable activity or a maintenance issue. The call center is open 24/7.

Safeguard partnered with cities and local governments to secure abandoned homes post-foreclosure and to quell the spread of blight. The company utilized the door hanger initiative nationwide for more than a year.

The majority of callers want to know updates on the home, while some are reporting suspicious activity at the property. According to Safeguard, the initiative helps the company address issues that, if left alone, would result in vandalism or citations from code enforcement officials.

?The correlation between vacant properties and criminal activity has been well documented in communities nationwide,? according to Safeguard. ?As foreclosures and vacancies mount, the nation has seen a material increase in the number of copper pipe thefts, arsons and related crimes at these vacant properties. This ripple effect drastically reduces the servicer?s collateral in their assets and wreaks havoc on the communities where the properties exist.?

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Mortgage Servicing News Article

Alan Jaffa was featured in a Mortgage Servicing News article titled, Intense Inspections Make a Difference.

Intense Inspections Make A Difference

Record high volumes of distressed properties are not diverting one field servicer’s eye for more intense inspections and quality fieldwork.

“We’re still very busy, the volume is still big,” says Alan Jaffa, the newly appointed CEO of Safeguard Properties, Valley View, Ohio, one of the country’s largest privately held mortgage field services, which this month celebrated its 20th anniversary.

Current economic factors, including unemployment, are bound to generate more foreclosures, he says, which will continue to be at a record high. Even more challenging is ensuring these properties are properly inspected and maintained.

“A big thing we’re going to start to see in the industry is the need to really know who the property occupants are, so inspections are going to become a very critical piece of the process,” says Jaffa.

If until now the challenge has been to accrue data on occupied vs. vacant distressed properties, now it is turning into an imperative to not just determine that someone still lives in a property, but also to know the identity of that person.

“Who is living in these properties is becoming a greater function for the field service companies,” Jaffa told this publication. And it does not necessarily mean asking to see tenant identification cards or other documentation, he adds. It means “a more intense inspection” and making sure the inspector contacts the person living in a house, making sure that when a property is listed as vacant it actually is vacant, and if it is occupied, who lives there. Among others, a reported “parrot incident” describing how a field services company locked a property and removed a pet parrot belonging to a Bank of America borrower made headlines and alerted the industry of risks associated with irresponsible home inspections. So now vendor management departments within field service companies closely oversee those hired to work in the field knocking on doors, recruit and give credentials to these workers.

Jaffa, who is credited for helping grow Safeguard’s revenue in excess of 500% and staff to 800 employees since he assumed the role of COO in 2002, has a lot on his plate. In 2010 Safeguard will continue to hire and will soon roll out initiatives that have been in the pipelines for years. The goal is to ensure work quality is not challenged by volume.

“It is difficult times,” Jaffa says, and that demands extreme caution when discovering vacant properties and inspecting occupied properties, training vendor partners to understand the sensitivity of the situation “is something that is very big on us right now.” So systems are updated with feedback from service users. For example, most recently users praised as “a great tool” the Safeguard “All Client Alert” industry news update, suggested changes to the website technology and data tools. Users conveyed interest on information about code enforcement practices, property lists and other data.

The website gets tens of thousands of hits from businesses and even individuals. Now it is a matter of catering to the company brand and what is expected from it. Following that path, however, the company updated its marketing website enhancing new features based on feedback key industry users. It now includes more streamlined access to services, news, events and industry information, five monthly industry spotlights, the “Ask the CEO” section with answers on mortgage field services industry issues, and a user contact section.

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Managing REO Article

Eyeing a Market Opportunity In First-Time Home Buyers?

Marketing and presenting REO properties in today?s market is not handled in the same way as it was two years ago. It?s a completely different ballgame, says Robert Klein, the founder and CEO of Safeguard Properties, a property preservation provider in Valley View, Ohio.

There is a whole new competitive market with short-sale strategies, as well as foreclosures and REOs up against homeowners next door who are trying to sell their own homes. ?It?s not so much a price reduction. In my opinion, it?s more the appeal of the property that is going to make sense. The industry obviously wants to accommodate cities from the point of view that they want the property sold to a homeowner instead of investors,? Mr. Klein tells Managing REO.

?There is a lot more communication now with the cities and with the servicers and lenders to get as much return as possible. In order to get that, the way the property is marketed is more important than it used to be.?

It?s no longer ?sell the property as-is,? adds Mr. Klein.

?Lenders and servicers are investing money into properties to make it more appealing. It certainly depends on the value of the home on whether on not you are going to do repairs. But even if you take a property with damages and the value doesn?t justify putting $5,000, $10,000 or $20,000 into it, there will still need to be some action taken to make the property more appealing.?

The first step is to make it clean so when a potential buyer walks in the door it doesn?t smell like an REO.

?Regardless of the value, the maintenance, or curb appeal, you are trying to entice, you are trying to sell to a buyer?s market. Salesmanship is going to do it and the property value is going to be very critical. It doesn?t really matter if you put repairs into it or invest in the property ? it?s more the appeal. I think the key is potential buyers have to be able to envision themselves living in the home. When it smells and looks bad, they can?t do that.?

There is a big push to move REO properties towards first-time homebuyers. Investors are jumping through hoops to figure out ways to best lock-in a property, working hand-in-hand with communities and nonprofit groups on no-value properties to use as donations. There are a whole variety of functions being performing on a mainstream level. Fannie Mae, Freddie Mac and HUD have programs specifically geared to entice first-time homebuyers. ?Investment-wise and training-wise, there is tremendous effort on getting these properties to first-time homebuyers.?

Properties need to be separated into different categories. Each one such as low-value homes must be addressed in its own fashion to attract the highest price. The same process and procedure is not done on a $500,000 home that you would on a $50,000 home. ?It?s all about making an evaluation about the category or what I call the bucket it belongs to and making the strategy accordingly. You need to have different strategies for different categories of properties.?

While the main goal of numerous local, state and federal laws is to prevent foreclosures, Mr. Klein says what happens when the property is vacant? Twenty-eight percent of the properties before foreclosure have become vacant, he said.

?You have a large group of properties where the homeowner is no longer there. They have abandoned the home for whatever reason. But the moratoriums that have been put into place still apply to these properties. Take it to the next level ? certain states have a foreclosure process that can take anywhere from 18 months to sometimes more than that. Now you have a situation where the property is vacant, and there is no chance of trying to keep the homeowner in the house because they?re already gone.?

Mr. Klein said the foreclosure process stops the servicer from being able to take the property to foreclosure through the length of the process. Safeguard sees this happening all the time where a property becomes vacant that looks fairly decent and is in good condition.

?It is definitely marketable to a homeowner to start the property. By the time the process ends, which is 18 months later, the property is garbage. It?s been vandalized. All that time the property is sitting there vacant. I don?t care how well the servicer or bank maintains the property, a property that is vacant is going to deteriorate.?

Once a property is vacant and abandoned, it should be fast-tracked right to foreclosure, he says. ?Everybody we talk to agrees with me. The question is how do you do it? Now it?s a legal process and every state has its own laws, but the logic is there. There is no reason why properties should sit there vacant in that state for months and months and months.?

To view the online article, please click here

About Safeguard

Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.


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DSNews Alan Jaffa Named CEO of Safeguard Properties

Safeguard Names Alan Jaffa CEO, Robert Klein Assumes Chairman Role


Safeguard Properties announced Tuesday that Alan Jaffa has assumed the role of the company?s chief executive officer. Founder and principal Robert Klein, who formerly served in the CEO capacity, is transitioning to chairman of the board, effective immediately.

In announcing Jaffa?s new position, Klein said, ?Alan has been directly responsible for managing the operations and leading the positive change within the organization for some time now and has been influential in Safeguard?s growth. As we prepare for the 20th anniversary of our founding in May, it is important to formalize Alan?s role as CEO to reflect the leadership he has already earned and demonstrated.?

Klein noted that under Jaffa?s leadership, Safeguard will continue as a privately held family enterprise and will remain so for generations to come.

Since joining Safeguard in 1995, Jaffa has been instrumental in driving the company?s growth as he moved up through key positions within the organization. In 1999, Jaffa was appointed VP of the company and promoted to COO in 2002. Since Jaffa assumed the role of chief operating officer, Safeguard?s revenues have grown in excess of 500 percent and staff has grown to more than 800 employees.

As chairman of the board, Klein will continue to represent Safeguard as an industry advocate for clients through his involvement with the industry, investors/insurers, the Mortgage Bankers Association (MBA), and other industry trade organizations. He also will lead strategic growth initiatives within the company.

?Robert set a great course, building Safeguard into an industry leader and will continue to drive initiatives that create industry collaboration,? said Jaffa. ?We have a strong management team and the most qualified staff in the industry, and we will continue to build upon the great work of the team we have in place to help Safeguard?s clients meet the challenges ahead that face our industry.?

Headquartered in Valley View, Ohio, Safeguard Properties is the largest privately held mortgage field services company in the United States. The company inspects and maintains defaulted and foreclosed properties for mortgage servicers, banks, and other financial institutions.

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

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DARE Conference Video Interview



The 2010 Distressed Asset Roundtable & Exchange Conference was held May 13-14, 2010 at the Willard InterContinental Hotel. Following is a link to a set of video interviews conducted at the event by Kelli Snowgren of DSNews. In the interview Robert Klein, Founder and Chairman and Alan Jaffa CEO discuss their recent transition and their goals and objectives for the future.

To view the video interviews, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.



Crains Article Home Watchdog Still Seeing Growth

Alan Jaffa, CEO of Safeguard Properties, was featured in an article in Crains Cleveland?Business titled, Home Watchdog Still Seeing Growth.

Home watchdog still seeing growth
Foreclosures slow, but Safeguard anticipates second wave coming

Safeguard Properties is showing no signs of slowing.

A plateau in the number of foreclosures hasn’t impeded the 20-year-old company, which conducts property inspections and performs maintenance on foreclosed homes. It has grown to 800 employees, up 22% from 655 in 2008. In 2009, it had revenues of $602.3 million, up nearly 47% from $410.8 million in 2008.

And in the last few weeks it has named a new CEO, Alan Jaffa, who had been chief operating officer since 2002.

?It feels like 24 months just flew by,? Mr. Jaffa said of the flurry of business Safeguard began to see as the number of foreclosures boomed.??
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To handle the deluge, Safeguard has grown its infrastructure by rewriting its main core system and increasing its server space and has added layers of management to inject different levels of responsibility into the company, Mr. Jaffa said. It also moved into a new building a year ago, giving employees ?more room to breathe? and a better working environment.

Besides plenty of parking and enough room for employees to have their own desks ? at the old place, people were packed three to a cubicle ? there is a cafeteria, an exercise room, an outdoor patio and a basketball court.

?They love it,? Mr. Jaffa said.

Mr. Jaffa, who is son-in-law of former CEO and Safeguard founder Robert Klein, said Safeguard long has been interested in minimizing the negative impact of vacant properties in the neighborhoods where they are located. The company puts doorknob hangers on neighbors’ doors with its phone number, asking people to call if there is a problem with a house Safeguard is watching.

While the number of foreclosures has plateaued over the past four to six months, Mr. Jaffa said, he also expects to see another wave as banks realize that they are unable to modify the terms of some mortgages in a way that will allow people to stay in their homes. The company performs 1 million home inspections monthly, and Mr. Jaffa said there isn’t a ZIP code in the country where Safeguard hasn’t performed its services.

?You’re going to see a little pop in the numbers,? he said. ?A lot of foreclosures have been held up. The time has come to put them to an end. They have to proceed.?

?About Safeguard

Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.


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American Banker Article Census Fakers

Safeguard Properties was featured in an American Banker article titled, Census Fakers?

Census Fakers?

Safeguard Properties Inc., which looks after repossessed real estate across the country for lenders, has been inundated with calls from people claiming to be Census Bureau employees, seeking information on vacant homes.

In a matter of days the Valley View, Ohio, company has received 2,500 such calls, said Robert Klein, its founder and chairman.

Using the emergency 800 number that is advertised on the stickers Safeguard places on vacant homes, the callers have been asking for the mortgage company’s name, the date the property became vacant and who lived there previously, Klein said.

Wanting to comply with the Census Bureau, but uneasy about sharing private information, Klein and his executive team created a separate 800 line to which callers claiming to be Census employees are referred. A recorded message prompts them to send Safeguard an official request for information.

There are “all kinds of frauds and schemes,” Klein said. “We cannot just give that information to anybody that calls.”

Two other property management companies contacted by American Banker said they’ve received few, if any, calls from people claiming to be Census employees.

Klein, who founded Safeguard in 1990, doesn’t remember receiving Census-related calls before this year. But he said he takes the matter seriously. The Census is conducted every 10 years to help determine how federal funding is allocated to communities. “There are critical areas in the country that are relying on the Census,” Klein said.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Alan Jaffa Named CEO of Safeguard Properties

Safeguard Properties names Alan Jaffa CEO

Safeguard Properties in Valley View has named a new CEO.

Alan Jaffa, the former chief operating officer, is taking over the role. Founder and former CEO Robert Klein will become the chairman of the company’s board.

Safeguard, which employs more than 800 people in this area, inspects and maintains properties that are in foreclosure. It will continue as a privately held, family owned enterprise under Mr. Jaffa’s leadership, the company said. Mr. Jaffa is Mr. Klein’s son-in-law.

Since Mr. Jaffa took over as COO in 2002, the company’s revenues have grown more than 500%, Safeguard said. Spokeswoman Diane Fusco said Mr. Jaffa essentially had been doing the CEO job for some time; he started at the company when it had fewer than 50 employees and has grown up with it, she said.

Ms. Fusco said the company’s 20th anniversary, which takes place this month, was a good opportunity for the change to be made.

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Alan Jaffa Named CEO of Safeguard Properties

Alan Jaffa Promoted to CEO of Safeguard Properties

It?s official. Alan Jaffa transitioned to CEO of the property management firm Safeguard Properties.

Safeguard?s founder and previous CEO, Robert Klein, will transition to chairman of the board. Both moves are effective immediately.

Jaffa joined Safeguard in 1995. Four years later, he was appointed vice president of the company. In 2002, he was promoted to his most recent role, chief operating officer.

Alan has been directly responsible for managing the operations and leading the positive change within the organization for some time now and has been influential in Safeguard?s growth. As we prepare for the 20th anniversary of our founding in May, it is important to formalize Alan?s role as CEO to reflect the leadership he has already earned and demonstrated, Jaffa said.

Klein added that Safeguard will remain a privately held enterprise. Jaffa implemented quality control procedures, and adopted and developed new technologies for the company. Since his promotion in 2002, Safeguard revenues grew more than 500%, and the staff added more than 800 employees.

Klein will continue to represent Safeguard with the industry, investors, the Mortgage Bankers Association (MBA) and other trade organizations.

Robert set a great course, building Safeguard into an industry leader and will continue to drive initiatives that create industry collaboration, said Jaffa. We have a strong management team and the most qualified staff in the industry, and we will continue to build upon the great work of the team we have in place to help Safeguard?s clients meet the challenges ahead that face our industry.

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

Alan Jaffa Named CEO of Safeguard Properties

Alan Jaffa Promoted to CEO of Safeguard Properties

It?s official. Alan Jaffa transitioned to CEO of the property management firm Safeguard Properties.

Safeguard?s founder and previous CEO, Robert Klein, will transition to chairman of the board. Both moves are effective immediately.

Jaffa joined Safeguard in 1995. Four years later, he was appointed vice president of the company. In 2002, he was promoted to his most recent role, chief operating officer.

?Alan has been directly responsible for managing the operations and leading the positive change within the organization for some time now and has been influential in Safeguard?s growth. As we prepare for the 20th anniversary of our founding in May, it is important to formalize Alan?s role as CEO to reflect the leadership he has already earned and demonstrated,? Jaffa said.

Klein added that Safeguard will remain a privately held enterprise. Jaffa implemented quality control procedures, and adopted and developed new technologies for the company. Since his promotion in 2002, Safeguard revenues grew more than 500%, and the staff added more than 800 employees.

Klein will continue to represent Safeguard with the industry, investors, the Mortgage Bankers Association (MBA) and other trade organizations.

?Robert set a great course, building Safeguard into an industry leader and will continue to drive initiatives that create industry collaboration,? said Jaffa. ?We have a strong management team and the most qualified staff in the industry, and we will continue to build upon the great work of the team we have in place to help Safeguard?s clients meet the challenges ahead that face our industry.?

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.