VALERI Servicer Newsflash

Investor Update
March 20, 2017

IMPORTANT INFORMATION
Claims Bulk Upload Template Update – Servicers have the ability to add the unpaid principle balance (UPB) deferment when submitting claims to VA beginning Monday March 20, 2017; therefore a new claim line item – “UPB Deferment” – has been added in the “Other Fees” tab on the claims bulk upload template. The new template will be located at http://www.benefits.va.gov/HOMELOANS/servicers_valeri_guides.asp.

Bankruptcy Attorney Fees –The VALERI Fee Cost Schedule has been revised to reflect the updated Bankruptcy Attorney Fees, which went into effect on 3/9/17. The updated VALERI Fee Cost Schedule is located at http://www.benefits.va.gov/HOMELOANS/servicers_valeri_rules.asp.

DEVELOPMENT UPDATES
On Saturday, March 18, 2017, VALERI Manifest 17.1 will be released. The following system enhancements will be included:

CQ 12218 – Updates the list of required Post Audit documents.
CQ 12200 – Adds two new business rules to the Deed in Lieu Complete event: 1. Total eligible indebtedness must not be within one dollar of the servicer reported net value and 2. Total eligible indebtedness must be greater than UPB.
CQ 12382 – Changes the property state default value in the Transfer Loan feature in the Servicer Web Portal to “Select One” with a dropdown of all states. Also adds an error message when a field does not match the VA required matching criteria.

Source: VA

VA Circular 26-15-30 Change 1: Title Documentation of HOA Matters in Florida

Investor Update
March 9, 2017

1. Purpose. The purpose of this Circular is to extend the rescission date of the basic Circular.

2. Therefore, Circular 26-15-30, Change 1 is changed as follows:

Page 2, paragraph 8: Delete “January 1, 2017.” and insert “January 2, 2019.”

By Direction of the Under Secretary for Benefits

Jeffrey F. London
Director, Loan Guaranty Service

Source: VA

Additional Resource:

VA (Circular 26-15-30)

USDA: TRAINING OPPORTUNITY – Loss Mitigation, Property Disposition and Loss Claim Training

Investor Update
March 29, 2017

The USDA, Customer Service Center, located in St. Louis Missouri, is providing training sessions to assist all active, participating lenders with Loss Mitigation, Property Disposition and Loss Claim processing.
 
Lenders will be required to complete and remit the Training Registration Form in advance for any and/or all training opportunities. Seating will be limited. All training material will be provided on site. At a glance, below is a list of the training sessions being offered (Full Training Curriculum Schedule):
 
Loss Mitigation Sessions*                         
May 22-23, 2017
August 14-15, 2017

Loss Claim/PDP Sessions*
May 22-23, 2017                                         
August 14-15, 2017                                     
 
*All training session times will be offered during Central Daylight Time and there will be no registration fees or charges for the training session(s).
 
Training Facility Location: 
USDA/RD/Customer Service Center
4300 Goodfellow Blvd.
Building 105
St. Louis, MO 63120

 
Registration Contacts:        

william.wines@stl.usda.gov
coyita.mosley@stl.usda.gov
 
Facility Access
Travel expenses to and from the facility will be the Lender’s responsibility. Access to the facility is restricted without proper clearance (directions from front gate of training facility to designated parking area). Below, please finds a list of requirements/procedures that must be met to gain access to facility:
 
1. The person driving any vehicle on premises must be preregistered and designated as the driver and include a list of all passengers.
2. Each person that will attend the training must be preregistered.
3. Upon arrival, each person will be required to provide one of the following forms of Identification that must include your Picture: a) Valid Pass Port, b) Valid State Driver’s License, c) Valid State Issued ID or d) Valid Military ID.
4. Upon confirmation of attendance, parking assignment and site passes will be issued at the front gate.
5. All persons attending will need to arrive a minimum of 30 minutes prior to the session’s scheduled start time to allow sufficient time for site access.
 
General Travel Guidance
Travel to and from the facility is the responsibility of the Lender. Attendees should ensure that travel to and from the facility is planned to accommodate the start and conclusion of each training session. In addition, sufficient time should be allotted for air travel, depending upon the attendee’s destination. St. Louis offers ample Hotel accommodations near St. Louis Lambert Airport and Downtown St. Louis. Both areas are within approximately 15 minutes of the facility.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

Source: USDA

More Consumers Seek Loan Modifications

Investor Update
March 20, 2017

In January 2017, an estimated 29,000 homeowners received permanent loan modifications from mortgage servicers during the month according to HOPE NOW, a non-profit alliance of mortgage servicers, investors, counselors, and other mortgage market participants. This total includes modifications completed under both proprietary programs and the government’s Home Affordable Modification Program (HAMP). Of the permanent loan modifications performed that month, approximately 20,000 were through proprietary programs while 9,521 were through HAMP. The HAMP program ended officially in December 2016, though servicers will continue to review homeowners who applied before December 31.

Loan modifications increased by 3 percent from December 2016 to January 2017. Total non-foreclosure solutions, such as total loan modifications, short sales, deed in lieu, and workout plans, for January 2017 approximated 102,000, compared to 26,000 foreclosure sales.

Additionally, foreclosure starts and sales saw an increase in those two months. Foreclosure starts jumped from 49,000 in December to 55,000 in January, while foreclosure sales jumped from 20,000 to 26,000 in that same time. HOPE NOW notes that increases in foreclosure starts and sales are typical with their historical data. Although sales and starts are up month-over-month, the year-over-year data saw decreases. Starts are down 4 percent from January 2016, and sales are down 22 percent.

Other non-foreclosure options decreased in January. Short sales dropped from 4,200 in December to 3,700 in January, while the number deed in-lieu stayed at 1,200 in that time. Serious delinquencies are down month-over-month in January, from 1.50 million in December to 1.46 million in January.

“The HOPE NOW Alliance continues to work with homeowners in need and emphasizes on assisting those that are having difficulties with their mortgage,” said HOPE NOW Executive Director Eric Selk.  “Our monthly collection of data indicates that the housing market is improving and setting new norms in the post-crisis environment.”

HOPE NOW will host loss mitigation outreach events in West Palm Beach Florida on April 6 and in Miami on April 8.

Source: DS News

Additional Resource

HOPE NOW (Data Report: January 2017)

MHA HAMP Reporting Update: Updated Data Dictionaries and New MHA Program Milestone Reporting Guidance Job Aid Posted

Investor Update
March 30, 2017

Updated Data Dictionaries Posted

In connection with the July 2017 release of the HAMP Reporting System, updated versions of the following Data Dictionaries were posted on HMPadmin.com:

  • HAMP Data Dictionary – 07/01/2017 Release
  • SVT Data Dictionary – 07/01/2017 Release
  • HAMP ADR Data Dictionary – 07/01/2017 Release
  • 2MP Data Dictionary – 07/01/2017 Release
  • HAFA Data Dictionary – 07/01/2017 Release
  • Treasury FHA-HAMP Data Dictionary – 07/01/2017 Release
  • RD-HAMP Data Dictionary – 07/01/2017 Release


MHA Program Milestone Reporting Guidance Job Aid Posted
This job aid provides a reference guide to view program milestones and the associated reporting impacts to Servicers.

  • MHA Program Milestone Reporting Guidance


Questions?
 
Email the HAMP Solution Center or call 1-866-939-4469; to reach Black Knight Financial Services (BKFS), select option 1, then option 5.

Source: MHA

MHA HAMP Reporting Update: July 2017 Release Communication Plan Posted

Investor Update
March 2, 2017

The communication plan for the July 2017 Release has been posted on the open and secure sides of HMPadmin.com. This plan provides a high-level overview of the upcoming release with key milestones identified.

Please review the July 2017 Release Communication Plan for more details. This plan can be found in the Release Notes tab under the Loan Reporting Documents section on HMPadmin.com.

Questions?
Email the HAMP® Solution Center or call 1-866-939-4469; to reach Black Knight Financial Services (BKFS), select option 1, then option 5.

Source: MHA

Freddie Mac: We’re Making It Easier for You to Reset Your Password

Investor Update
March 30, 2017

Starting April 29, we’ll begin introducing a new password reset capability for Single-Family customers who access our tools through our website. This improved, self-service feature allows you to better manage your password and access to Freddie Mac tools and applications.

We’ll deploy the new capability in three phases:

Phase one: April 29, 2017:  Mortgage Insurance Access System

  • (MI Access)
  • Default Fees Appeal System
  • Service Loans
  • F&I Falcon
  • Home Value Explorer®
  • Alternative Collateral Deal Data Collection System
  • Regulatory Compliance
  • Workout Prospector®
  • Dealer Direct
  • Trade Capture
  • Institutional Eligibility

Phase two: May 12, 2017: 

  • Selling System®

Phase three: June 25, 2017 for Loan Advisor Suite® tools: Loan Product Advisor®

  • Loan Collateral Advisor®
  • Loan Quality Advisor®
  • Loan Closing AdvisorSM
  • Loan Coverage Advisor®
  • Business Intelligence

What to Expect

Beginning the day of migration, when you log in to a Freddie Mac tool or application, you’ll be redirected to a Customer Access Administration web page to update your security profile by setting up login security questions. This will allow you to reset a forgotten password yourself or retrieve your user ID, at any time, without having to call Freddie Mac Customer Support.

Please note: If you’re a Loan Product Advisor desktop-to-web or web-to-web customer, when you log in, a modal window will appear with an alert to set up security questions. Once you’ve read the alert, click the “OK” button, then you’ll be redirected to the Customer Access Administration web page to update your security profile by setting up login security questions.

The security profile update is a one-time process, but you’ll be able to modify your information, once it’s entered, at any time. Also, if you’ve updated your profile for a tool during one phase, you won’t need to do it again for a different tool in a later phase. However, if you have multiple user IDs, you’ll have to update your profile for each ID.

For more information, please contact Customer Support (800-FREDDIE).

Source: Freddie Mac

Freddie Mac: Investor Reporting Change Initiative Extended

Investor Update
March 23, 2017

In response to your feedback, and with the understanding that the Investor Reporting Change Initiative is a significant effort, we’re extending the implementation date from October 1, 2018, to May 1, 2019.

We’ve listened to you and realize you’re managing competing priorities. We’re providing you with more time for development and to incorporate the investor reporting changes into your policies and procedures. We can only be successful if we work together. An important part of our partnership is listening and, when needed, compromising to ensure a smooth implementation.

Thank you for your continued hard work and collaboration as we move investor reporting closer to an industry standard.

For More Information

  • Contact your Freddie Mac representative.
  • Visit our Investor Reporting Change Initiative web page.

Source: Freddie Mac

Freddie Mac: FHFA Announces 2Q 2019 Implementation for the Single Security

Investor Update
March 24, 2017

The Federal Housing Finance Agency (FHFA) announced the second quarter of 2019 as the timeframe for Release 2 of the Common Securitization Platform (CSP) and the launch of the Single Security. Detailed information on the revised timetable can be found in FHFA’s recent update on the multiyear Single Security initiative.

Freddie Mac began using the CSP in November last year (Release 1) to perform certain issuance and bond administration functions for certain Freddie Mac Participation Certificates (PCs). Release 2 will allow Freddie Mac and Fannie Mae to use the CSP to issue a single, common security called Uniform Mortgage-Backed Securities or UMBS.

As a reminder, our transition to the platform does not change the way Seller/Servicers do business with us.

For More Information

Source: Freddie Mac

Freddie Mac: Breaking Through SDQ ? It Takes a Village

Investor Update
March 9, 2017

Freddie Mac reached a major milestone thanks to our Servicers and their diligent work with borrowers.

In our January 2017 Monthly Volume Summary [PDF], Freddie Mac disclosed our single-family serious delinquency (SDQ) rate dropped below one percent – the lowest it’s been in almost a decade. The reduction in borrowers who are 90 or more days delinquent, or in foreclosure, shows how far we’ve come as a business and as an industry.

Freddie Mac’s SDQ rate peaked at 4.2% in 2010 but, with the significant amount of work our Servicers have done, we’ve made incredible strides together. Our Servicers have been at the forefront of helping homeowners, implementing updated foreclosure prevention policies and using Freddie Mac’s flexible loss mitigation toolkit. Through their resolve and dedication to help troubled borrowers since 2009, 1.2 million struggling homeowners have been able to stay in their homes.

We’ll continue to accomplish great things together moving forward, but it’s worth taking a moment to recognize this milestone. Freddie Mac publically thanks all of our Servicers for their continued commitment to supporting America’s housing market and responsible homeownership.

Source: Freddie Mac

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties