USDA: TRAINING OPPORTUNITY – Loss Mitigation, Property Disposition and Loss Claim Training
Investor Update
March 29, 2017
The USDA, Customer Service Center, located in St. Louis Missouri, is providing training sessions to assist all active, participating lenders with Loss Mitigation, Property Disposition and Loss Claim processing.
Lenders will be required to complete and remit the Training Registration Form in advance for any and/or all training opportunities. Seating will be limited. All training material will be provided on site. At a glance, below is a list of the training sessions being offered (Full Training Curriculum Schedule):
Loss Mitigation Sessions*
May 22-23, 2017
August 14-15, 2017
Loss Claim/PDP Sessions*
May 22-23, 2017
August 14-15, 2017
*All training session times will be offered during Central Daylight Time and there will be no registration fees or charges for the training session(s).
Training Facility Location:
USDA/RD/Customer Service Center
4300 Goodfellow Blvd.
Building 105
St. Louis, MO 63120
Registration Contacts:
william.wines@stl.usda.gov
coyita.mosley@stl.usda.gov
Facility Access
Travel expenses to and from the facility will be the Lender’s responsibility. Access to the facility is restricted without proper clearance (directions from front gate of training facility to designated parking area). Below, please finds a list of requirements/procedures that must be met to gain access to facility:
1. The person driving any vehicle on premises must be preregistered and designated as the driver and include a list of all passengers.
2. Each person that will attend the training must be preregistered.
3. Upon arrival, each person will be required to provide one of the following forms of Identification that must include your Picture: a) Valid Pass Port, b) Valid State Driver’s License, c) Valid State Issued ID or d) Valid Military ID.
4. Upon confirmation of attendance, parking assignment and site passes will be issued at the front gate.
5. All persons attending will need to arrive a minimum of 30 minutes prior to the session’s scheduled start time to allow sufficient time for site access.
General Travel Guidance
Travel to and from the facility is the responsibility of the Lender. Attendees should ensure that travel to and from the facility is planned to accommodate the start and conclusion of each training session. In addition, sufficient time should be allotted for air travel, depending upon the attendee’s destination. St. Louis offers ample Hotel accommodations near St. Louis Lambert Airport and Downtown St. Louis. Both areas are within approximately 15 minutes of the facility.
Help Resources
Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)
Source: USDA
