The Olympian – Lemonade From Foreclosure Lemons

Lemonade from foreclosure lemons

ROLF BOONE; The Olympian

A higher rate of residential foreclosures throughout South Sound has become a growth industry for an Olympia business that cleans up and maintains such property.

The goal: Maintain the property to better improve its chances for a sale.

The business, BnE LLC, was launched by the husband-and-wife team of Matt and Jenifer Gault in 2007. Named for their two sons Brendan and Ethan, the business started slowly but has picked up steam as the residential real estate market has slowed. Today, they operate two trucks, three trailers and have three full-time employees. And when that?s not enough people, the business hires day laborers from staffing companies, Matt Gault, 33, said.

The Gaults and their business are riding a wave of new foreclosures in the South Sound. Although the region doesn?t have a serious foreclosure problem when compared with California and other parts of the country, the number of foreclosures are higher here than last year, according to regional data.

One measure of the foreclosure problem is through notice of trustee?s sales, a document issued when the homeowner has fallen behind on their mortgage payments and an auction has been scheduled.

Through the first six months of 2009 in Thurston County, those notices rose nearly 80 percent to 826 from 467 in the same six-month period in 2008, Thurston County Auditor data show.

That increase in foreclosures means more business for the Gaults, who work on a house before, during and after it has gone into default. The work can include taking a visual inventory of the property documented with pictures, winterizing the house, cleaning out any furnishings left behind by the owner and maintaining the property, such as lawn care.

For larger issues, such as structural problems to the house, they will bid to do the work. The fees they receive for their work were not disclosed, Matt said. Although business income wasn?t disclosed, one of their biggest expenses is traveling to county dump sites to unload household furnishings, sometimes spending as much as $100 a day, he said.

The Gaults get their work from mortgage field service businesses, companies that work directly with lenders BnE LLC. The Gaults have received most of their work from Spectrum Field Services of Salt Lake City, Matt said. A spokesman for Spectrum could not be reached, but one of the country?s largest mortgage field service companies is Safeguard Properties near Cleveland, Ohio.

A national company such as Safeguard has been the beneficiary of the nation?s slower housing market, a market that peaked in 2006 and slowed in 2007 and 2008. Especially hard hit were housing markets in Florida, for example, although the national housing market has shown signs of improvement in 2009.

In business for nearly 20 years, Safeguard works with thousands of independent contractors, similar to the Gaults, who are hired to take pictures, clean up, or maintain residential property in foreclosure. In one month, the company will issue 250,000 work orders and request 800,000 visual inspections of property in default throughout the country, spokeswoman Diane Fusco said.

?The lender wants to know if someone is in the house,? she said, adding that they are looking for ?signs of life.?

Business is booming at Safeguard, she said. Year-over-year growth was strong before the national housing market slowed, but in recent years the company has experienced 30 percent to 40 percent year-over-year growth, Fusco estimated. Much of that growth has come from struggling housing markets in the ?sand states,? she said, such as Nevada, Arizona and California.

In Olympia, South Sound real estate agent Polly Barber of Prudential Olympia Realtors has worked with BnE LLC, having them change locks or clean out a house. Barber, a real estate agent for the past five years, has witnessed the incredible boom in housing and subsequent downturn, she said. Today, Barber estimates that 70 percent of her business is trying to sell bank-owned properties.

?People just need to live within their means,? she said. ?We are back to basics.?

Meanwhile, BnE LLC has expanded beyond Thurston County and works throughout Western Washington, including Pierce County, Matt said. About 20 percent of the foreclosed property he sees is the result of death and divorce, while 80 percent is because of some financial problem, he said. Sometimes Matt finds household bills left behind, giving him a glimpse of financial trouble. The condition of the house also can leave clues about the reason the owners lost the house.

One of the worst examples was a house that was filled with almost knee-high garbage and debris in every room. The water also had been shut off and yet the occupants had been using bottled water to refill the toilet so it could be flushed. On the opposite end of the spectrum, some houses are left in good condition, he said.

?It almost looks like they (the homeowners) went on vacation and didn?t come back,? Matt said.

Matt added that Pierce County has a more serious foreclosure problem than Thurston County, although that could change once state agency layoffs take effect here, he said.

MortgageOrb: CMIS Awards Industry Members

Safeguard Properties’ CEO Robert Klein?was mentioned in an article in MortgageOrb about the 2009 Coalition for Mortgage Industry Solutions (CMIS) Awards.

CMIS Awards Industry Members??

Earlier this month, the Coalition for Mortgage Industry Solutions (CMIS) awarded several industry professionals with 2009 CMIS Awards at the AFN’s 7th Annual Leadership Conference in Santa Ana Pueblo, N.M.

American Legal and Financial Network (AFN) President and CEO William M. LeRoy was presented with the Lifetime Achievement & Visionary Award, and Safeguard Properties CEO Robert Klein was awarded the Leadership & Visionary Award for REO & Property Preservation.

The CMIS also recognized two attorneys – Hughes Watters Askanase’s Carolyn A. Taylor and Rosicki, Rosicki & Associates’ Cynthia A. Nierer – with awards for excellence in foreclosure and bankruptcy law.

SOURCE: CMIS

DSNews – Safeguard Properties Sixth Annual Vendor Conference Draws 1,200 Attendees

DSnews.com picked up the press release regarding the Safeguard Properties 2009 Vendor Conference.The conference drew record attendance of 1,200 contractors, inspectors, city officials, clients, and investors from across the country.

To view the full press release, click here.

DSNews – Safeguard Bolsters Management Team

DSNews.com picked up a?story regarding managerial promotions at Safeguard Properties.

Safeguard Bolsters Management Team ?

Ohio’s Safeguard Properties has promoted two team members and appointed two new hires to managerial positions.

Sam Feuer has been promoted to manager of evaluations. Feuer joined Safeguard in 2001 and has served in supervisory and management roles in the company’s property and preservation, REO, and inspections business units. In his new role, Feuer will manage the Safeguard service line that provides broker price opinions (BPOs) and appraisals. His strategic focus will be to grow business, streamline operations, and organize the company’s valuations broker network.

Karen Sebor has also been promoted, to the position of manager of property preservation regional coordinators. Sebor has been with Safeguard since 2008. She was previously a “manager in training” in the property and preservation service line and also led projects in vendor management. In her new role, Sebor oversees the management of regional coordinators, as well as quality control and performance improvement.
Michael Young has joined the company as director of infrastructure services. Prior to Safeguard, Young held IT management positions with May Department Stores and Lord & Taylor. In his new position with Safeguard, Young will provide leadership and direction to the IT infrastructure team, which includes technical infrastructure architects, network, voice and database administrators, and hardware support.

Marc Ehrenreich has been named manager of training and development. Previously, Ehrenreich held training positions with Intellinex, Key Bank, and Developers Diversified Realty. In his new role, Ehrenreich will manage a department of trainers at Safeguard who are responsible for all learning activities within the company.

Safeguard Properties is the largest privately held mortgage field services company in the United States, managing defaulted and foreclosed properties for banks, financial institutions, and loan servicers. The company was founded in 1990 by CEO Robert Klein, and now employs more than 700.

San Diego Union Tribune – City under gun to ease blight fight

Robert Klein, CEO of Safeguard Properties and chair of the Mortgage Bankers Association’s vacant property registration committee, was quoted in an article about the aggressive code enforcement of vacant properties in Chula Vista, California.

City under gun to ease blight fight

Lenders squeezed by Chula Vista’s fines, penalties

Chula Vista’s tough anti-blight ordinance has become a national model for requiring lenders to maintain vacant foreclosed homes before they fall into disrepair, but the city is under mounting pressure to reduce the measure’s stiff fines and give lenders more time to improve properties.

The city broke new ground in the fall of 2007 by enacting regulations that allowed it to issue citations for blighted dwellings after lenders filed notices of default, which mark the start of the foreclosure process.

So far, Chula Vista has levied fines totaling more than $1.3 million and collected about $752,000. Registration fees for vacant homes under the program have reached about $183,000.

Some critics say an unintended consequence of the ordinance may be to delay the recovery of the local real estate market. Faced with large fines, some banks may become reluctant to do business in the city, they say.

Initially, some lenders expressed shock at fines that on occasion can exceed $10,000. Officials say the large penalties were necessary to force a change in lender behavior.

Traditionally, cities have waited until lenders have taken formal possession of abandoned foreclosed homes before issuing citations. That can take months in some cases, forcing municipalities to address blight issues on their own. Typically, they remove weeds and drain swimming pools, seeking reimbursement later. Chula Vista has used its measure to place the burden on lenders.

The program requires banks and loan servicers to inspect foreclosed properties to confirm they are occupied. If they are abandoned, the lenders must register the properties with the city and secure and maintain them.

Under the ordinance developed by Doug Leeper, the city’s code enforcement manager, lenders are responsible for upkeep, even if ownership hasn’t formally been transferred to them through foreclosure.

With fines that can reach $1,000 per day, the measure has pushed Chula Vista to the forefront of a national drive to maintain neighborhoods hit hard by the mortgage market meltdown, said Peter Lemos, code enforcement field manager for Stockton.

Stockton is one of more than 200 communities nationally that have adopted anti-blight measures based on Chula Vista’s regulations, Lemos said.

“It brought to light that the lender or the bank is responsible for the vacant properties,” he said. “Before, until you had a new homeowner, no one was responsible.”

Real estate agents typically work closely with lenders, supervising repairs to vacant foreclosed homes and preparing them for resale. Initially, there was little opposition to Chula Vista’s abandoned-property ordinance from agents, said Pat Russiano, president of the Pacific Southwest Association of Realtors, a trade association for South County.

The group has come to believe that banks eventually may avoid doing business in Chula Vista because of the ordinance, Russiano said. With credit tight and many lending institutions struggling to maintain solvency, real estate agents say they don’t want lenders to have another reason not to approve home loans.

“They are already scared to death,” Russiano said. “Why give them one more thing to worry about?”

Large fines could affect lending decisions among banks that already are hurting from widespread home loan failures, said Dave McDonald, government affairs chairman for the San Diego County chapter of the California Association of Mortgage Brokers.

“The effect would not necessarily be redlining, but the manipulation of the foreclosure market,” he said. “If lenders think they will be fined $1,000 a day, there is a motivation to not do business in that area.”

Henish Pulickal is the former manager of San Diego-based Accredited Home Lenders’ department for properties acquired through foreclosure. Accredited, which was caught up in the subprime lending crisis, recently filed for bankruptcy protection. Pulickal said the anti-blight measure places unnecessary burdens on the lending industry.

“They were giving us violations for anything, whether it was a propped-open window, saying it was unsecured, to having dead grass,” Pulickal said.

Jay Norris, an account representative for First American Title, said he recalled a case in which an agreement to sell a foreclosed home fell apart because of a dispute between the city and the bank over a large fine. If banks perceive they are being hurt, they could think twice about how they do loans in Chula Vista, he said.

“There have been a lot of unintended consequences with this ordinance,” said Richard D’Ascoli, director of government affairs for the South County Realtor group. “It’s been a nightmare.”

Fines, in addition to scaring away banks, could end up becoming liens against defaulted properties, discouraging purchases or making lenders reluctant to approve mortgages for the buyers of foreclosed homes, Russiano said.

City officials say such outcomes are highly unlikely. Title insurance protects home buyers and lenders against errors in real estate transactions, such as an undiscovered liens.

Code enforcers stress that they aren’t placing undue pressure on lenders to comply with the abandoned-home measure. Emily Novak, a senior code enforcement officer, said her department gives lenders 30 days to secure abandoned homes and make any necessary repairs. Out of about 3,000 cases in which repairs were needed, fewer than 150 properties have been fined, she added.

Robert Klein, who chairs the Mortgage Bankers Association’s Vacant Property Registration Committee, said he supports measures like the one in Chula Vista. He said it is in everyone’s best interest to deal with abandoned properties early on, before they become blighted.

All lenders need to do to avoid fines is secure and maintain vacant homes until they are sold, said Klein, who heads Safeguard Properties, a property-management firm that represents lenders nationwide.

Alan Mallach, a senior fellow with the Brookings Institution, said the ability to levy high fines has enabled Chula Vista to protect its neighborhoods.

“That was really the important step on the part of Chula Vista,” Mallach said. “A lot of people saw that and followed their lead. It was, as far as I know, the first city in the U.S. that really took hold of this matter and said, ?Lenders, you have to take responsibility for these properties.’?”

Chula Vista Mayor Cheryl Cox said the fact that the ordinance has drawn praise as a national model shouldn’t stop the city from taking a look at how well it works or how it affects the real estate and lending industries. A proposal for modifications from the city staff is expected to reach the City Council by the end of this month.

Chula Vista is one of the communities in San Diego County that was hit hardest by the surge in foreclosures. Cox said that with some indications showing the economy is turning around, she hoped there would be less need for the abandoned-home measure. It may be possible to reach a compromise between supporters of the measure and its detractors, Cox said.

The city staff and the Realtors group already have made progress on some issues. There is a tentative agreement to streamline the process for registering abandoned homes within the city, Deputy City Attorney Chance Hawkins said. The city also is open to a proposal to allow vacant homes to be maintained by national property-management firms rather than only local companies.

The mayor said her goal is to have an anti-blight measure that protects neighborhoods without impeding the ability of lenders and real estate agents to do their jobs.

“Lots of cities have copied our ordinance,” Cox said. “That’s always flattering. That hasn’t stopped our staff from saying, ?Is there a way to shift this a little bit, make it a little more effective, a little more palatable?’?”

Foreclosure Program Honors Safeguard’s Donation

As reported in Housing Wire, Safeguard Properties was recognized as the primary donor to the Cuyahoga County Foreclosure Prevention Program.

Foreclosure Program Honors Safeguard’s Donation

By JON PRIOR

On June 26th, Safeguard Properties, a privately held field servicer, earned recognition as the primary donor for a three-year commitment to the Cuyahoga County Foreclosure Program.

The program offers homeowners counseling as part of the Don’t Borrow Trouble campaign, which warns borrowers about the dangers of defaulting on their payments or tumbling into foreclosure.

In 2005, Cuyahoga County, which lies in the greater Cleveland, Ohio area, faced an estimated 10,000 foreclosures – four times the amount from 1998, according to their Website.

“The goal of the expanded Don’t Borrow Trouble campaign is to decrease inappropriate mortgage lending and mortgage foreclosures through outreach, education, counseling, legal assistance and advocacy,” the site reads.

Ohio State Representative Mike Foley spoke at the event honoring Safeguard and discussed a bill currently being passed through the state’s general assembly. HB 3 includes a foreclosure moratorium for troubled homeowners in Ohio.

Jim Rokakis, the treasurer of Cuyahoga County, acknowledged others for their contributions including United Way, Chase Bank, Freddie Mac Foundation, The Cleveland Foundation and others.

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Mortgage Orb – Safeguard CEO Wins Ernst & Young Entrepreneur Award

MortgageOrb.com?reported that Safeguard Properties CEO Robert Klein was awarded the 2009 Ernst & Young Entrepreneur of the Year Award in the Northeast Ohio region for professional services and asset management firms.

Safeguard CEO Wins Ernst & Young Entrepreneur Award

By MortgageOrb.com on Tuesday 16 June 2009

Safeguard Properties founder and CEO Robert Klein received the 2009 Ernst & Young Entrepreneur of the Year Award in the Northeast Ohio region for professional services and asset management firms. The award was presented June 10 at an evening gala awards ceremony at Playhouse Square in Cleveland.

Winners in the awards program, which is now in its 23rd year, are selected by a panel of independent judges, including leaders from civic organizations, academic institutions and local business owners.

Awards are given to entrepreneurs who have demonstrated excellence and extraordinary success in the areas of innovation, financial performance and personal commitment to their businesses and communities.

Housing Wire – Safeguard CEO Wins Ernst & Young Award

HousingWire.com reported that Safeguard Properties CEO Robert Klein was awarded the 2009 Ernst & Young Northeast Ohio Region Entrepreneur of the Year Award for financial services or asset management.

Safeguard CEO Wins Ernst & Young Award

By JACOB GAFFNEY
June 15, 2009 5:45 PM CST

The founder and CEO of private servicer Safeguard Properties received the 2009 Ernst & Young Northeast Ohio Region Entrepreneur of the Year Award.

The recognition is for demonstrating excellence and success in the areas of innovation, financial performance and personal commitment to their businesses and communities.

Robert Klein received the award on June 10th at a dedicated evening gala awards ceremony at Playhouse Square in Cleveland, Ohio.

As the 23rd annual award winner, Klein was selected by a panel of independent judges, including leaders from civic organizations, academic institutions and local business owners, many of whom are previous winners of the award.

Safeguard conducts more than 1 million property inspections and maintenance orders on defaulted and foreclosed properties nationally for mortgage service companies, banks, financial institutions and major investors.

DSnews.com – Safeguard CEO Takes Entrepreneur Honor

DSNews.com reported that Safeguard Properties CEO Robert Klein received the 2009 Ernst & Young Entrepreneur of the Year Award in the Northeast Ohio region for professional services and asset management firms.

Safeguard CEO Takes Entrepreneur Honor

Carrie Bay | 06.16.09

Robert Klein, founder and CEO of Cleveland, Ohio’s Safeguard Properties, received the 2009 Ernst & Young Entrepreneur of the Year Award in the Northeast Ohio region for professional services and asset management firms. The award was presented June 10, at an evening gala awards ceremony at Playhouse Square in Cleveland.

The Ernst & Young entrepreneur awards program, now in its 23rd year, is recognized as one of the most prestigious business awards in the country. Winners are selected by a panel of independent judges, including leaders from civic organizations, academic institutions, and local business owners, many of whom are previous winners of the award.

Each year, awards are given to entrepreneurs who have demonstrated excellence and success in the areas of innovation, financial performance, and personal commitment to their businesses and communities.

According to Ernst & Young, entrepreneurship and innovation are key to global economic recovery. The firm released a new report Tuesday at the Detroit Economic Club’s National Summit that highlights the importance of innovation and an entrepreneurial mindset at a time when business leaders are struggling to balance short-term survival with long-term demand for growth.

James S. Turley, global chairman and CEO of Ernst & Young, said, “Entrepreneurship and innovation inherently thrive in downturns; in fact, some of the world’s largest companies were born during a recession. In times like these, it’s especially evident that entrepreneurial thinking isn’t optional. It’s more than a buzz word — it’s a business strategy.”

Klein founded Safeguard Properties in 1990, and has grown it into the largest privately held mortgage field services company in the United States. Safeguard conducts more than one million property inspections and maintenance orders on defaulted and foreclosed properties nationally, for mortgage service companies, banks, financial institutions, and investors.

CMIS Focus eMagazine – Addressing copper theft to combat urban blight

Robert Klein, CEO of Safeguard Properties, contributed an article to the CMIS (Coalition for Mortgage Industry Solutions) Focus emagazine about theft prevention in vacant properties.

Addressing copper theft to combat urban blight

By Robert Klein, CEO Safeguard Properties

Across the country, in cities large and small, our company has witnessed what newspapers and police blotters have reported — significant increases in metal theft from vacant properties, with copper as a prime target.

The rise in thefts is fueled by scrap metal prices that have doubled and even tripled in some markets during the past three years because of growing demand.

The opportunity to make money stealing and selling scrap metals has been so compelling that thieves have risked death, serious injury and jail time to strip metals from city streets, cemeteries, new construction sites and, where it impacts our industry the most, vacant homes.

Metal thefts not only are dangerous for criminals, they create serious hazards for entire neighborhoods when thieves break working water and gas lines and cut live electrical wires to reach copper components.

Theft of copper and other metals in vacant houses contributes significantly to urban blight. While metals stripped from one home in less than an hour can bring hundreds of dollars through a scrap dealer, the cost to repair the damages left behind can run into the thousands.

Especially in struggling neighborhoods, when homes are stripped of their metals, they are also stripped of any value after thieves tear up floors and punch man-sized holes into walls to gain access to copper pipes. Stolen plumbing often causes severe water and flood damage, and the theft of electrical wiring increases the risk of fire.

In fact, metal-stripped properties often end up with negative value because demolition costs can range from $5,000 to $10,000, depending on the market and the size and condition of the property. Many property owners simply abandon these homes, leaving neighbors and cities to deal with the resulting nuisance and eyesore.

Deterring thieves and protecting properties

Cities, neighborhood groups and the mortgage industry have tried many ways to deter metal thieves because of the devastation they leave behind. Increasingly, cities and states have begun to consider and enact legislation requiring scrap dealers to obtain proof of ownership for certain high-theft metal items, and to increase their record-keeping and reporting.

Community and block organizations have strengthened neighborhood watch groups and stepped up efforts to educate neighbors and encourage them to be more vigilant in watching for and quickly reporting suspicious behavior at vacant homes in their neighborhoods.

Likewise, the mortgage and field services industries have routinely taken steps to deter metal thieves and better protect properties from the devastating damages they wreak.

First and most obvious, the simple fact that lenders and servicers utilize field service companies to inspect, maintain and secure vacant properties is a strong deterrent. Thieves are less likely to target properties that appear to receive regular attention, and that have been secured by field service professionals.

Field servicers are always seeking better ways to secure and protect properties on behalf of their clients. For example, Safeguard Properties recently announced a Good Neighbor Door Hanger program to combat thefts and other problems at vacant properties under management.

Under this program, once a property has been secured, in addition to placing a sticker on the front door of the property with emergency contact information, as is standard in the industry, Safeguard will visit neighbors to let them know that the company is managing the property. A door hanger with 24-hour emergency contact information is provided so neighbors can alert Safeguard if an issue arises. It is hoped that this program will encourage neighbors to be more vigilant in watching vacant properties and providing an early alert to report suspicious activities and deter thefts and vandalism.

One of the best ways to protect a vacant property is to give the appearance that it is occupied. While plywood boarding placed over doors and windows that have been breached is effective in keeping properties secure, it is not aesthetically appealing and makes it more obvious that a property is vacant.

Among the initiatives being tested in the industry is artistic boarding, in which plywood boards are covered or painted to give the appearance of actual window panes and doors so that vacant homes are not as obvious and offer a more attractive appearance among other homes in the neighborhood.

Similarly, the industry is upgrading the service packages on post-foreclosure REO properties, as they languish longer on the market and compete increasingly with traditional market homes. For servicers and investors, these homes are even more important to protect from the destruction caused by metal thieves because additional dollars have been invested in them to prepare them for market.

Upgraded services to REO properties include maintaining the exteriors to a neighborhood standard to make them appear occupied, thus deterring theft and vandalism.

The industry also has increased outreach efforts to open lines of communications nationwide with code enforcement officials. An important component in this initiative has been to provide an easy way for code enforcers to obtain contact information for mortgage lenders and servicers. An updated listing for the majority of lenders and servicers is now available through the Mortgage Bankers Association Web site, under its Property Preservation Resource Center (www.mortgagebankers.org/propertypreservation). As a result, when properties experience problems, code enforcers can more quickly identify the person responsible for maintaining a vacant property on behalf of the mortgage lender or servicer. This assures that issues can be addressed quickly and that properties remain safe and secure.

Vacant property registration ordinances

A recent and growing effort by cities has been to enact vacant property registration ordinances, largely in response to increased vandalism and the blight that results when these properties remain unattended. The ordinances allow city officials to reach responsible parties and hold them accountable when code violations occur.

While the industry supports the concept of the ordinances and understands the need for cities to take action, based on our experiences in the field, we believe many of the provisions in ordinances enacted around the country actually have the potential to create consequences that are more severe than the problems they are attempting to address.

This is why mortgage servicers and field servicers have formed a National Vacant Property Registration Committee under the Mortgage Bankers Association to offer our expertise to assure that cities enact the most effective ordinances possible.

With respect to thefts of copper pipe and other metals, the committee has attempted to discourage cities from enacting provisions that draw more attention to the fact that a property is vacant, or that require the installation of materials that are particularly attractive to thieves.

For example, some ordinances require that a large sign be posted in front of a vacant property, readable from the street, identifying a point of contact in case of emergency. The sign itself is more likely to draw criminal behavior, as it identifies the property as vacant. Better alternatives already are in place to identify contacts in a timely manner.

Other provisions under consideration have called for responsible parties to install exterior lighting to vacant properties, or to install metal panels as a more attractive alternative to plywood on doors and windows. In both cases, the lighting and the panels themselves are desirable items for thieves to steal for their scrap value. Artistic boarding, as an example, may be a better option to address the aesthetics and security concerns at the same time.

It is unfortunate but true that even vacant properties under management by field service professionals will become targets of thieves looking to score large quantities of scrap metal for fast profit.

However, working together as an industry, and by reaching out to cities to address the challenge in a spirit of cooperation, our hope is to help deter criminals and minimize damages so that vacant properties can remain viable and return to family homeownership as quickly as possible. There is no better way to combat vacant blight and preserve and maintain the integrity of neighborhoods across the country.

Robert Klein is CEO of Safeguard Properties, the largest privately held mortgage field services company in the U.S.

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