Five Star CEO to be Featured Presenter at the National Property Preservation Conference

Safeguard in the News
August 23, 2017

Ed Delgado, President and CEO of the Five Star Institute, was announced as one of the featured presenters at the upcoming National Property Preservation Conference (NPPC), which will take place in Baltimore, Maryland from November 7-9. This year’s event will mark the 13th year of the conference.

“I am honored and humbled to have the opportunity to once again address the audience at the National Property Preservation Conference,” said Delgado. “This forum has been vital to the progress we’ve made across the industry, and it is important that we continue to work together to continue that momentum.”

The NPPC was originally conceived in 2003 when it was noticed that there was a concerning lack of industry conversation regarding the subject of property preservation. Each year, the NPPC strives to bring together servicers, investors, and leaders in the mortgage industry to discuss pressing issues in the industry and develop solutions through communication and teamwork.

“For the past 12 years, the National Property Preservation Conference has been the preeminent forum that brings leaders from HUD, the GSEs, mortgage servicing, and field services companies together to focus on solutions for property preservation issues,” said Alan Jaffa, CEO of Safeguard Properties, the host sponsor of the conference. “Ed’s participation as moderator of a key conference session and his industry expertise have been paramount to the ongoing success of the event.”

Delgado has been honored as a moderator and presenter at the NPPC in the past. This year, he plans on addressing the looming question as to whether or not the mortgage finance industry is on the verge of another housing bubble based on where the current market is heading.

“There are many similarities between the previous housing bubble and our current economic situation,” said Delgado. “As an industry, we have to be cautious as to not make the same mistakes as we have in the past, and I hope to highlight some key warning signs for my colleagues.”

To register, or find out more information about the NPPC, click here.

Source: DS News

The Siege on Communities: NMSA Calls for Action

Updated 7/19/17: DS News published an article titled Mortgage Experts Weigh in on Vacant and Abandoned Properties.

Link to article

Industry Update
July 6, 2017

(NMSA) has issued a report calling on all federal agencies to work together in conjunction with the mortgage servicing community to institute policies that standardize the procedures, definitions, and best practices surrounding the treatment of vacant and abandoned residential properties, which, according to the report, “hurt communities and families.”

The NMSA issued a report on Thursday, calling for an industry-wide discussion policies that would standardize procedures, definitions, and industry best practices for vacant and abandoned properties. Under current law, many abandoned properties are subject to the same lengthy foreclosure process as occupied ones, resulting in extended vacancy and other considerable problems. The report was in part developed with input from several NMSA member organizations including Wells Fargo, Bank of America, BankUnited, Selene Finance, and others.

“The concerns presented by the proliferation of vacant and abandoned residential properties are, at their core, consumer protection issues,” said Ed Delgado, President and CEO of the Five Star Institute and Ex-Officio of the NMSA. “These properties can potentially have a devastating effect on surrounding communities because they often become magnets for vandalism, squatting, and violent crime. In extreme cases, these properties have even led to the tragic loss of life. Surrounding properties can expect to experience a loss of value—a significant detriment to the primary source of wealth for many American families.”

“Vacant and abandoned properties is a complex and difficult issue that is detrimental to surrounding homeowners and communities,” said BankUnited EVP and NMSA Chairman Ray Barbone. “The issue is evidenced by recent legislation in Ohio and Maryland. However, the industry remains challenged in protecting those impacted due to inconsistent and disparate definitions and guidelines relative to such properties. The NMSA hopes that this proposal for standardization of procedure, definition and best practices is a catalyst for dialogue that leads to the development of an effective approach to dealing with the issue of vacant and abandoned properties across the country.”

Though some individual states have proposed solutions to remedy the blight caused by vacant and abandoned housing, these have yet to be effective. “There is a disconnect between state and local governments that prevents clear lines of communication and a mutual understanding of the depth and breadth of the issue, thereby causing uneven treatment and disparate results,” the report argues. “In the end, consumers and the communities are the ones who suffer.”

Delgado outlined the problem in a letter addressed to the leadership of HUD, CFPB, the U.S. Department of the Treasury, OCC, Fannie Mae, and Freddie Mac. Delgado hopes the report will spur inter-agency dialogue to address the ever-growing problems that vacant and abandoned properties pose.

“The NMSA is ready to partner with all federal agencies in the development of common sense solutions that alleviate the tremendous strain that vacant and abandoned properties place on our communities,” he wrote.

The National Mortgage Servicing Association is a nonpartisan organization driven by top level executive representation from the nation’s leading mortgage servicing organizations for the purpose of effecting progress and change on the key challenges that face the mortgage servicing industry. By bringing together decision making executives from across the nation, the NMSA drives the conversation on shaping the American housing industry for the benefit of homeowners.

Source: DS News

The Hope of High Tech

Industry Update
July 6, 2017

If you stop and think about it, the technology we use in our daily lives is truly mind-blowing. Take Google, for instance. When you begin typing a request into its search bar, the engine starts to guess what you’re looking for—even showing you suggestions while you’re still typing. This level of sophistication requires a lot of data and extremely advanced technology.

Can we do something similar when it comes to servicing mortgage loans? Yes, we can.

We are on the cusp of a quantum leap?in our industry, as the technology we use is catching up to the tremendous amount of data we already possess.

As we are all probably aware, the mortgage industry has not historically been known?as the most cutting edge, especially on the servicing side. But things are changing—and quickly. Mortgage servicing technology is starting to catch up with the vast amount of data we have accumulated over the past several years, allowing us to make full use of that information and improve what we do.

DIGGING THROUGH THE DATA

Most servicers now store more than 10,000 elds of data on every loan they service. Just a few years ago, the industry typically captured and stored no more than a couple of hundred data points.

Technology improvements still haven’t fully caught up to the vast amount of data we capture, but servicing systems have become much more robust over the last few years. In fact, in the next few years, we believe servicers will be able to use all that information already housed in their systems to make better, faster decisions that will enable them to improve customer service, lower risk, reduce fraud, and increase loan quality. The data is there, but we haven’t had the tools to fully exploit it. Now that the tools are within reach, we will be able to service loans smarter, better, cheaper, and faster than we ever have before.

PUSHING PROGRESS FORWARD

While advancements in technology are closer to making servicer data more actionable, there are several imperatives hastening it, making this change not just something that will be nice to have, but something that must happen—and soon.

Certainly, regulatory compliance pressures and investor demands are driving servicers?to improve, but so are increased consumer expectations. As we noted in the Google example, consumers today are used to pressing a button on a smartphone and getting what they want almost instantly.

We are already seeing that urgency on the origination side of our business with the advent of the digital mortgage. Consumers can now apply for a loan online and check the status of their application no matter their location or the time of day.

THE POWER OF DATA

By truly leveraging all this data, we will?be able to make our processes better and faster, while also lowering risk and improving quality. More specially, we will be able?to respond to borrower requests faster and more accurately. at will come in handy, especially given the regulations that require us to respond to customer requests—for a loan modification, for example—within a certain number of days. A combination of more data and better technology will reduce the time?of our response. It should also increase the quality of that response, which will, in turn, improve the customer’s experience.

Improved data can also improve overall customer service. An underwriter or loss mitigation agent, for example, will be able to resolve matters faster based on our historical experience with all of our customers. We’ll know what may work and what won’t—even before the customer calls.

While it is important to do things faster for the borrower, we also want to make sure we are not increasing risk in the process. Better data mining will enable us to better spot and reduce fraud. We will be able to track certain trends and patterns so that we can identify the potential risk of fraud and loss. This is just what our industry needs.

LISTENING IN

What particularly intrigues us is the use we can make of the recordings of conversations with customers.

We’re all familiar with the notice we get when we call a financial institution or other organization: “is call may be recorded for training and quality assurance purposes.” That’s not just an annoying disclaimer. In fact, we actually do use those recordings?for those stated purposes. We use them to make sure our employees are making the required disclosures to borrowers and are treating customers appropriately. We also use them to identify which of our call center representatives are doing a good job and which ones need to improve.

But instead of listening to just a sampling of these phone calls, enhanced technology will enable us to listen and learn from every single one of our calls. Yes, everyone. As we look ahead to the next year or two, we think that is the next step of advanced intelligence gathering.

You might be wondering, “With all of the tens of thousands of calls servicers get each year, what difference will it make between listening to a random sampling of calls as opposed to all of them?” The answer is a lot. In fact, the more data we can learn from, the better the results.

Another intriguing aspect will not just be listening to the words being spoken but being able to interpret what the customer is saying beyond the actual words, and identifying and extracting meaning from the borrower’s— and the agent’s—tone. We’re already seeing this speech technology being put to use on Wall Street trading floors to mitigate losses from fraud and unauthorized trades. Using voice data and other information, banks and securities firms can try to head of bad trades or illegal activity by their employees before they happen.

In the mortgage servicing realm, we’ll be able to ensure even better quality to our customers than we can now. In theory, if we can listen to all phone calls instead of a random sample of them, we’ll be better able to make sure all of our employees are always doing things the right way and providing good support all the time. I know for a fact that as a servicer, we do it a vast majority of the time.

The question is, can we go even further to improve the quality of the work we do? I think we can. is technology will enable us to improve the quality of our delivery?by identifying exceptions earlier and implementing fixes more quickly.

THE FUTURE IS BRIGHT

These phenomenal technological advances will make the next year or two an exciting time for mortgage servicers—as well as?our borrowers and investors. If technology improvements come even close to matching the increase in data capture we’ve seen over the past few years, taking customer service and quality control “to the next level” won’t be a trite cliché but a reality.

Source: DS News

NMSA Welcomes Additional Wells Fargo Representation

Industry Update
July 18, 2017

The National Mortgage Servicing Association (NMSA) announced that Wells Fargo Home Mortgage (WFHM) SVP and Head of Servicing Change Delivery Gui Kahl has joined the organization. Kahl succeeds J.K. Huey, who retired in May, as one of two representatives from Wells Fargo.

“We are proud to welcome Gui Kahl to the National Mortgage Servicing Association,” Ed Delgado, President and CEO of the Five Star Institute said. “The level of leadership and expertise that he brings will serve the important work of the organization in the years to come.”

Kahl, who holds Master of Business Administration from Pepperdine University in Malibu, California, master’s degree in Consumer Banking from the Consumer Banking Association, and a bachelor’s degree in Marketing and Transportation Logistics from The Ohio State University in Columbus, Ohio, has a long history in banking.

Before his return to Wells Fargo in 2016, Kahl was the global head of process e-engineering and management at American International Group (AIG). Previously, he spent seven years in Wells Fargo’s Expense Management group leading the Global Solutions Strategy and Governance team. Prior to this, Kahl was with Bank of America building and growing the company’s global delivery capabilities for three years.

Throughout his career, Kahl has also had experience in the computer, aerospace, and oil industries holding leadership roles in marketing, operations, vendor management, and product development. Now, he oversees and is responsible for a number of things in WFHM Servicing, including all change delivery activities across the servicing organization and business transformation through the optimization of people, process, and technology.

With a membership comprising more than 80 percent of the mortgage servicing market, the NMSA is a nonpartisan organization driven by top-level executive representation from the nation’s leading mortgage servicing organizations for the purpose of effecting progress and change on the key challenges that face the mortgage servicing industry. By bringing together decision making executives from across the nation, the NMSA drives the conversation on shaping the American housing industry for the benefit of homeowners.

“I’m honored for the opportunity to work with the leaders of our nation’s leading mortgage servicing organizations to effect progress and change on the key challenges that face the mortgage servicing industry,” Kahl said. “Together, we look forward to improved and sustained homeownership by helping our industry become more efficient and effective.”

Source: MReport

Forging Ahead

Safeguard in the News
July 17, 2017

Editors Note: This article was originally featured in the July edition of DS News.

Perhaps it was more than coincidence that a successful postapocalyptic television series began the year after the Great Recession ended. AMC’s zombie show “The Walking Dead” has become incredibly popular, but zombie homes, which still dot and blot cities across the country years after the housing downturn and foreclosure crisis, are most certainly not.

“With houses in permanent limbo, whether a zombie title or a blight-and-vacancy issue, it drives down property vaues and it destroys local government’s ability to maintain basic services because the revenue is not there anymore,” said Ohio State Rep. Jonathan Dever, a Cincinnati-area attorney who has worked on both sides of foreclosure cases and introduced a fast-track foreclosure bill in 2016. “It affects our schools, our neighborhoods, and is devastating for families, too.”

CoreLogic reported nearly 7.8 million foreclosures from 2007 through 2016, with the peak coming in January 2011. The state of Florida experienced a foreclosure rate of nearly 12.5 percent in June of that year. By comparison, the national foreclosure inventory rate was 0.8 percent in March 2017, down from 1 percent a year earlier, according to the property analytics firm.

Who benefits from a foreclosure system that negatively affects so many parties? The revived housing market means not only fewer foreclosures, but also a chance for all industry players to improve process flow and apply lessons learned from the Great Recession.

With new regulatory requirements, changes in costs and challenges from homeowner associations, the foreclosure market is constantly evolving. Stephen Hladik, partner at The HOF Law Group located north of Philadelphia, emphasizes the importance of establishing a better dialogue between the public and private actors to forge a process that serves the greater good. On the other hand, he points out that cities and other municipalities have become “much more aggressive” in pursuing lenders and servicers for fines and the often-exorbitant costs related to foreclosure properties, even before the lender takes title to a property.

“Unfortunately, outdated foreclosure laws can leave these homes vacant and vulnerable for years, fostering the spread of community blight,” says Robert Klein, Chairman and Co-founder of Community Blight Solutions in Cleveland, Ohio. “As long as these properties remain vacant, they contribute to a self-perpetuating cycle of blight and instability in the community. Houses that stand empty suffer structural damage from weather and climate changes, and vacant properties are hubs for crime, drug activity, and [are susceptible to] fires and become havens for squatters.”

A State of Foreclosure

Is yours a judicial or nonjudicial state? The answer can mean a difference of 280 days on average in the foreclosure process, according to Fannie Mae.

“I often jokingly tell my clients that ‘judicial’ is a Latin word meaning really slow foreclosure,” Hladik said.

Klein said that, in general, states that use mortgages conduct judicial foreclosures and states that use deeds of trust conduct nonjudicial foreclosures. The most problematic stage in the foreclosure process can be the sometimes three or four years it takes in judicial states to get the required court action on a foreclosed home. Absence certainly does not make the heart grow fonder in the foreclosure process.

“The longer properties remain vacant, the greater the chance problems will occur, including vandalism, crime, and lower property values,” said Klein, whose company focuses on two main initiatives: fast-tracking foreclosure legislation and replacing with clear polycarbonate boarding the unsightly and ever-present plywood on vacant and abandoned properties.

Hladik added, “While most counties in Pennsylvania move foreclosure cases, the judicial process certainly adds to the timeline involved.”

Pennsylvania’s foreclosure inventory peaked in August 2012 when unemployment reached 8.3 percent. CoreLogic reported that the Quaker State’s foreclosure inventory was down to 1 percent in March, which reflects a year-over-year decrease of 0.3 percentage points. Prior to fourth quarter 2015, Pennsylvania’s foreclosure timeline of nearly 2.25 years, measured from the date the borrower last paid the sale, was 36 days greater than the average for judicial foreclosure states, according to Fannie Mae data.

Hladik notes that such states—New Jersey and Delaware—are other examples. They still have longer foreclosure timeframes, but cases are “certainly” moving faster through the former’s foreclosure process than before. Also, lenders, servicers, and investors are stepping up.

“On a local level, lenders and servicers are more accurate in their valuation assessment of properties, and thus have better calculated upset bids at the public foreclosure sales,” Hladik said. “Also, we see more [foreclosed homes] being sold to third parties at those sales. This is good: it means less properties in REO management and that investors are fixing these properties up and reselling them. A rehabbed property is better for the whole neighborhood.”

Another factor pumping the brakes on Pennsylvania’s foreclosure process is the increased number of contested foreclosures. “They can literally take a few years to get to trial,” Hladik adds.

Hladik calls Pennsylvania very diverse, with 67 counties and “almost 67 different methods of conducting foreclosure sales. The main challenge in foreclosures is the costs involved these days. With the deposit to schedule a sheriff’s sale increasing from anywhere to $3,000 to $4,000, the cost has gone up enormously.”

The Pennsylvania State University graduate puts the cost spotlight on Philadelphia, where the city runs the gas, water, and sewer utilities. When a property goes to sale and the lender takes it back, it must pay all past-due taxes, water, sewer, and gas costs before obtaining the deed to the property. “This cost can be thousands of dollars and often can equate to the value of the property itself,” he said. “Foreclosure sales in Philadelphia can prove incredibly expensive.”

As a result of foreclosure costs approaching or equaling the value of many abandoned properties, lenders may decide not to foreclose, which only exacerbates the city’s blight problem.

As Stern & Eisenberg, P.C.’s lead attorney for Maryland, Virginia, and the District of Columbia, Kevin Hildebeidel has his expert eye on various backlogs in different states and other municipalities. For example, D.C. courts are concerned about approximately 3,000 foreclosure cases still on the docket after being inadvertently stalled between 2010 and 2012. In downstate New York, 80,000 outstanding cases not surprisingly draw substantial focus.

“One would think that in a truly up market, some of these houses would regain equity and therefore, owners might be inclined to cash out,” says Hildebeidel. “Unfortunately, the length and complexity of judicial foreclosure proceedings still gives borrowers the upper hand when it comes to delay and costs. Many appear to prefer staying in the house effectively ‘rent free’ during the pendency of the case.”

The system breakdown goes further than judicial versus nonjudicial to types of judges, elected or appointed. Hildebeidel maintains that the former are not inclined or even “loathe” to order any kind of adequate protection payments or equitable payments to balance the scales in this stalled scenario.

“Until this can be accomplished, a large number of cases may continue to linger in the judicial and particularly the elected judicial states,” he added.

Although a bill is presently pending before the state legislature, Pennsylvania does not have a statute providing for streamlined foreclosures of vacant or abandoned properties. Hladik notes that the time and cost involved in foreclosing a vacant property exceeds that of an owner-occupied property. “This is because the lender must obtain orders for special service of process and also must publish notice of the foreclosure, thus escalating time and cost,” he added.

The second major geographical difference, other than the judicial versus nonjudicial state foreclosure setup, is seasonality and weather, according to Jerry Rowell, Managing Director of Assurant Field Services. Vacant properties require higher levels of preventative maintenance and, therefore, tend to have increased risk exposure.

“Thirteen out of 21 predominantly judicial foreclosure states are located primarily on the East Coast and northern tier,” Rowell said. “The seasonal weather extremes in those states cause challenges to the industry when maintaining vacant properties. Examples of this are freezing winters and humid summers where conditions can seriously damage or cause hazards to properties.”

Lessons from Losses

Positive things arose from the foreclosure crisis, as well they should—some gain ought to come from the considerable pain. Lenders and servicers are much better equipped in loss mitigation and borrower assistance, according to Hladik.

“More than 20 counties in Pennsylvania have adopted mediation programs, and the early intervention in the foreclosure process has assisted many borrowers,” Hladik said. “These types of programs simply did not exist more than 10 years ago.”

Hildebeidel reminded that another hard-hit aspect of the housing crisis was the image and reputation of lenders and servicers. “The pendulum of public opinion has swung very far against them,” said Hladik. “But, for the most part, they kept doing business, which means they kept paving the way, so to speak, to the American Dream of homeownership, which is on sound footing once again.” And to support Hladik’s point, those mortgage companies didn’t stop at business as usual.

“Robust loss mitigation processes exist for homeowners who find themselves in financial difficulties and the processes are working well for most of the participants,” Hildebeidel said. “This safety net should be counted as a very positive development.”

The industry trauma and resulting regulatory response has also led to better data and workflow management.

“The review of foreclosure complaints and documentation and verification of chains of assignments and perfected endorsements of notes is much better than previously,” Hladik said. “The records maintained by lenders and servicers are better and the information communicated to attorneys on files has improved.”

Lenders and servicers are definitely running tighter ships, although many will argue that, from a regulatory standpoint, the improved document controls amount to a small positive in the face of the very big burden in time and expense. Costs involved with foreclosures continue to rise.

Hildebeidel raises the question of statutes of limitations challenges a full decade after the start of the housing crisis. He reports that some states such as Maryland have changed or attempted to change statutes specifically to try to prevent aged debt collection. Case law continues to address the due, default, and “accelerated” status of loan payments and how statutes of limitations apply to the different conditions.

“It should be noted that continued challenges and tightening of statutes of limitations has the somewhat perverse effect of hastening the movement of defaulted loans into the foreclosure process and perhaps abrogating long loss-mitigation processes in favor of more immediate action and resolution,” stated Hildebeidel. “There is no immediate remedy for such an unintended consequence, only the continuing process of educating and explaining to judges and elected officials.”

Caroline Reaves, CEO of Mortgage Contracting Services, sees an increased need for property registration as more municipalities require loan servicers to register properties attached to loans in default.

“It used to be servicers might be required to renew a registration or update it annually,” said the CEO of the more than 30-year-old national mortgage services company based in the Dallas-Ft. Worth metro. “Now, many municipalities require multiple updates to a registration based on the status of the loan and the property. If any updates are missed, it is possible for the penalties to amount to $100,000 on a single property.”

Becoming more and more expensive, registration fees are based on the length of time the property has been vacant or foreclosed and, in some cases, can amount to $5,000 a year, Reaves reported.

“Another trend we are seeing involves bond fees, which are becoming increasingly popular with municipalities and can be as high as $25,000 per property,” she explained. “In some cases, only a portion of that money is refunded once the servicer is no longer responsible for the loan.”

Recent legal precedent has the potential to dramatically shorten some foreclosure processes, according to Hildebeidel. An Eleventh Circuit Court ruling last year after a Florida bankruptcy court appeal held that a debtor who surrenders a residence in bankruptcy must withdraw opposition to state foreclosure actions as the surrender signifies abdication of such rights and claims. The debtor’s failure to abide by the apparent surrender amounted to breaking their commitment to the bankruptcy court and an abuse of the whole process. This decision will continue to tie bankruptcy and foreclosure more closely together, Hildebeidel asserted, although other jurisdictions, including Hawaii, have already dissented.

Not only a mortgage, bankruptcy, title, and real estate tax sale legal expert, Hladik also served as Deputy Attorney General in the Harrisburg office of the Pennsylvania Bureau of Consumer Protection. He sees promise in the economic, institutional, and legislative momentum with regard to the current foreclosure system.

“Legislation being enacted across the country that can streamline the foreclosure timeline on a vacant or abandoned house benefits many different stakeholders: the lender, the neighborhood where the property is, as well as the municipality that relies on that property for tax revenue,” said Hladik.

Diane Bowser, Executive Vice President, Special Servicing, at Houston-based Selene Finance, said the words “speed,” “expedite,” and “foreclosure” don’t typically go together, and can even feed the “dangerous perception” that the servicer is doing something wrong. However, the new expedited foreclosure process on confirmed vacant properties in Ohio, Maryland, New York, and New Jersey do offer a welcome light in a previously dark part of the housing industry.

“How often do you see a solution that makes all parties happy? Hopefully, we see this practice picked up by even more states,” she added.

Rep. Dever, sponsor of successful fast-track foreclosure legislation that became law in October of last year in the judicial state of Ohio, says good policy speeds up the process while blending together the needs of the property owner, lender, and local communities. The complexity of the foreclosure system is daunting — there are multiple parties and “various states of legal limbo,” from city-owned properties to land banks to sheer zombie titles to other shades of gray — but the major and multifaceted costs demand full focus and effort.

“Many people realized that the system was broken at so many different levels,” Dever said. “When these properties get abandoned, it doesn’t take very long before they become less valuable and more complicated and expensive to fix up. We had to do something, specifically when most of these cases would end up in court for years at a time without resolution.”

Unprecedented economic forces triggered horrific joblessness and millions of foreclosures during the downturn. The toll the recession took on people across the country perhaps clouded another dark side, the wave upon wave of abandoned homes that flooded a wholly inadequate foreclosure system.

Source: DS News

Additional Resources:

DS News (Eye of the Storm)

DS News (Fast-Tracking Foreclosure)

Banishing Blight: Officials, Experts, and Lawmakers Meet for Roundtable

Safeguard in the News
July 5, 2017

Recently, in a roundtable event on community blight in Harrisburg, Pennsylvania, a town plagued with 447 cases of vacant or abandoned homes, Senator John DiSanto (R-PA) met with Senator Tom McGarrigle (R-DE), Harrisburg Mayor Eric Papenfuse, the Senate Majority Policy Committee, and Urban Affairs and Housing Committee to discuss the blight epidemic and brainstorm solutions and ways to incorporate them. Robert Klein, Founder and Chairman of Community Blight Solutions, was invited to address the group and discussed his leadership role in advocating at the state and local level for policy and legislative changes, including fast-track and no plywood boarding legislation, to address the problem of community blight.

Senator DiSanto opened the roundtable with remarks on how state legislators are working with local communities to eliminate problems associated with the blight that is ruining communities and wasting taxpayer dollars.

Due to outdated foreclosure laws, vacant or abandoned properties can sometimes stay empty for years, and are vulnerable to structural damages from weather and erosion, as well as ideal breeding grounds for crime, drug-use, and squatters; often times they will act as dilapidated kindling for fires. Fast-track foreclosures allow mortgage servicers to obtain the property faster, rehabilitate it, and put it back on the market before it becomes blight.

Although plywood boarding has been the industry standard for decades, it has quickly developed a stigma of dilapidation and vacancy. It offers abandoned properties little protection from the elements, and is easy to remove for those that wish to use the empty space for suspect actions out of sight of the community it surrounds. Polycarbonate boarding, a clear window and door system, is a much more ideal alternative to prevent squatting

The Harrisburg Roundtable was the first of several planned roundtable events around the commonwealth.

Source: DS News (featured Video Spotlight)

Startup Schooling

Safeguard in the News
May 31, 2017

NINE EXPERIENCED STARTUP EXECUTIVES SHARE THE JOURNEYS THAT LED TO THEM GOING IT ON THEIR OWN AS WELL AS THE UNIQUE APPROACHES THAT LED TO THEIR SUCCESSES

RECOGNIZING THE PROBLEM
“Unlike a good bottle of wine, vacant properties do not get better with age,” Says Robert Klein.

And Klein would know. The Chairman and founder of Safeguard Properties, a mortgage field servicing company that has grown from a handful of employees in 1990 to more than 1,500 today, Klein has seen up close the effect that abandoned, boarded-up houses can have on a community, especially during the recent housing downturn and foreclosure crisis.

But instead of turning a blind eye toward the deleterious effects of community blight, the businessman and philanthropist recognized these far-reaching problems, and founded Community Blight Solutions. The organization concentrates on two main initiatives: fast-tracking foreclosure legislation and replacing the seemingly ubiquitous plywood on vacant and abandoned properties with clear polycarbonate boarding.

“Community blight is a cancer that can be cured,” Klein said. “By working together to change legislation and policies that allow blight to fester and by attacking the problem block by block, neighborhood by neighborhood, we can break the cycle and make our communities healthy, safer and productive once again.”

Truly tackling the problem of community blight took acknowledging the many issues that led to it, including the ineffective, unattractive boarding-up methods investors were using— ones that encouraged crime, ruined community curb appeal, and sent local home values plummeting.

“The costs associated with plywood-boarded vacant and abandoned properties continue to escalate,” Klein said. “From vandalism to the property, damage caused by weather because plywood warps over time and costs for re-boarding, we knew there must be a better way to secure unoccupied properties.”

To address this issue—as well as the larger blight problem at hand—Community Blight Solutions got creating, launching SecureView, a state-of-the-art window and door system made of clear polycarbonate.

“SecureView is a practical and attractive alternative to plywood boarding which has become the ugly and stigmatizing symbol of community blight,” Klein said. “Communities, lenders, and servicers across the country are using it to secure their properties, protect, and maintain the value of their asset, and support neighborhood stabilization.”

SecureView and Community Blight Solutions’ legislative efforts have been successful, too. Klein is happy to report that Ohio, Maryland, and other states have passed new fast-tracked legislation. In March 2017, Fannie Mae instructed servicers that clear boarding should be installed on properties already sealed with plywood, and provided a 90-day compliance period. A new clear boarding allowable was included in the recent clarification, and Freddie Mac recently updated its allowable for servicers using clear boarding on pre-foreclosure properties.

Source: DS News (full feature)

Safeguard Employs Strategic Systems to Capture Property Conditions in Real Time

Safeguard in the News
February 1, 2017

Introduces major advances in its mobile platform

THE COMPANY

Safeguard Properties is the mortgage field services industry leader, inspecting and preserving vacant and foreclosed properties across the U.S. Founded in 1990 by Robert Klein and headquartered in Ohio, Safeguard leverages technology to develop industry best practices and quality control procedures.

“Technology plays a strategic role at Safeguard and within the field services industry,” said Alan Jaffa, Safeguard CEO. “We have invested in providing state-of-the-art systems and programs to ensure we continuously remain technologically advanced.”

The company’s technologies improve quality of work using geo-location services; big data analytics and workflow distribution; state-of-the-art data centers that ensure stability and redundancy; and mobile capabilities that provide real-time results.

Recently, Safeguard introduced major advances in its mobile platform. The company’s goal is to create a real-time two-way conversation with its contractors utilizing the latest advances in video, GPS, and smart scripting – which is no longer a back-office function for its contractors. They are now able to capture the property condition in real-time on-site and communicate it back to Safeguard within minutes.

Next in the evolution of technology for the industry, Safeguard plans to work with mortgage servicers and investors to extend this automation into their back-office workflow so they can have better visibility and make important time-sensitive decisions.

Through extensive beta testing, Safeguard has concluded that video will be the future for documenting property condition and “telling the story of a property.” However, it is important that the video app — and the corresponding business process to review the results — are carefully designed for simplicity and speed.

“The result for our clients is going to be a game-changer in terms of quality and our ability to communicate property condition,” said Jaffa. “By critically looking at current issues and those on the horizon, Safeguard provides solutions to minimize risks to clients and properties.”

THE EXECUTIVES

Robert Klein, Founder and Chairman

Robert Klein is the founder and chairman of the board for Safeguard. Under Klein’s leadership, Safeguard grew from a handful of employees in 1990 into the largest field services company in the industry, with an extensive network of contractors throughout the United States.

Klein serves as chair of the National Vacant Properties Registration Committee of the MBA and he represents not only Safeguard, but the industry as a whole in national associations including MBA, USFN, CMBA and REOMAC. He also is the founder of the National Property Preservation Conference. In 2009, Klein received the prestigious Ernst & Young Entrepreneur of the Year Award.

Alan Jaffa, CEO

Alan Jaffa is the CEO for Safeguard, a role he assumed in May 2010. Previously he served as chief operating officer.He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complementary markets. Under his leadership, Safeguard has doubled in size and, in 2010 and 2011, it was recognized as the fastest-growing large company in Northeast Ohio.

Gregory Robinson, CPA, Chief Financial Officer and Executive Vice President

Gregory Robinson directs all accounting and financial management activities at Safeguard, including financial reporting, planning, budgeting, forecasting, cash management, lender relationships, internal control processes and oversight and analysis of financial results. He also oversees quality assurance, information security, internal audit, corporate communications and support services, and serves on the board of advisors for SCG Partners. Previously, Robinson led successful consulting practices at CGI Inc., NetGov Inc. and ORION Consulting. In 2010, he was recognized by Crain’s Cleveland Business as CFO of the Year in the category of large private companies.

Source: HousingWire

The Shift in Pre-Foreclosure Property Management

Safeguard in the News
November 30, 2016

The use of plywood in securing vacant homes has come under more scrutiny in recent years due to the spread of community blight in many areas following the foreclosure crisis. Critics of plywood say that while it is cost-effective, it advertises that the home is vacant and therefore invites vandalism, squatters, and violent crime as well as lowers property values for surrounding homes.

A seismic shift occurred in the way pre-foreclosure properties are managed and maintained with Fannie Mae’s announcement in early November at the National Property Preservation Conference (NPPC) of a new allowable promoting the use of polycarbonate clearboard instead of plywood on pre-foreclosure properties.

Starting on November 9, all vacant Fannie Mae-owned properties, whether in pre- or post-foreclosure state or REO, were required to use an alternative to plywood to secure vacant homes, with a 90-day adoption period for all servicers and vendors to comply.

The announcement was hailed as a “game changer” for the industry by Five Star Institute President and CEO Ed Delgado, who said, “This is a major step forward for the cause of curbing urban blight across communities.” Robert Klein, Founder of Community Blight Solutions and an advocate of polycarbonate clearboarding for many years, said of Fannie Mae’s announcement, “This move will have a tremendous impact on ensuring that properties return to the market in a more stable and marketable condition.”

Fannie Mae began using clearboarding to secure vacant homes in REO in 2013 and went nationwide with it starting in early 2014. But using it in the pre-foreclosure process began recently with the announcement in early November.

“Just from a strategic perspective, we felt it was the right point,” said Jake Williamson, VP of Real Estate Fulfillment with Fannie Mae. “We have multiple years of data to prove the value of the product on the REO side. When servicers use plywood boarding in pre-foreclosure, and that asset gets foreclosed on and goes into Fannie Mae REO inventory, the first thing we do is take the plywood down and put the clearboarding up. So the thought process was, ‘Why are we doing this twice?’ It makes complete sense to install it in pre-foreclosure and based on the durability of the product, it would last all the way through REO, so you actually get a lower-cost solution.”

Alan Jaffa, CEO of Safeguard Properties, said his company has been using clearboarding for vacant homes for some time, but in a limited capacity during the pre-foreclosure process—until now.

“Fannie Mae’s announcement has been very exciting for us,” Jaffa said. “It’s been something that we’ve been watching closely and we feel is a great product and very much warranted and needed to further prevent blight in communities.”

In addition to preventing the spread of blight, advocates of clearboarding say it is aesthetically pleasing as opposed to plywood.

“A vacant property boarded with a clear product is less of an eyesore,” Jaffa said. “In my mind, there’s no doubt that the property with the clearboarding looks better.”

The cost of clearboarding, which is approximately three times that of plywood, has prevented more servicers and vendors from adopting it. But those who use it say the cost of clearboarding is cheaper in the long run because it only needs to be used once on a home, whereas plywood often needs to be replaced multiple times as it deteriorates. Fannie Mae will reimburse servicers or vendors for the added expense of using clearboarding or a more expensive alternative to plywood.

According to Williamson, the problems brought on by using plywood, such as vandalism, bring on additional costs outside of the cost of the materials that do not come with using clearboaring. “Even though it’s more expensive as a solution itself, the cost associated with just going plywood outside the cost of the material is significant enough to where clearboarding makes a lot of sense,” Williamson said.

Tim Meyer, VP of Field Services with Altisource, said his company uses polycarbonate to secure vacant homes where it is required by local law, and Altisource is currently working with clients to evaluate Fannie Mae’s new clearboarding allowables for use on Fannie Mae portfolios.  He also said they are evaluating the potential use of polycarbonate on other portfolios in the future.

“If we’re able to make it cost-competitive at scale, polycarbonate gives us an opportunity to reduce the impact of vacant homes in our communities and specifically reduce the enticement risk of a vacant home that’s boarded with plywood,” Meyer said. “In essence, polycarbonate makes it look less like a vacant home and more like an occupied property, which will better protect our clients,investors and communities.”

Source: DS News

Additional Resource:

MReport (The Changing Pre-Foreclosure Landscape)

Industry Insight: Property Preservation Goes Mobile

Safeguard in the News
November 11, 2016

Joe Iafigliola is the VP of Vendor Management for Safeguard. Iafigliola leads vendor recruiting, sourcing, execution, controls, and field quality control teams. He has been in a wide variety of roles in finance, supply chain management, information systems development, and sales and marketing. Iafigliola career includes senior positions with McMaster-Carr Supply Company, Newell/Rubbermaid, and Procter and Gamble. Iafigliola has an MBA from the Weatherhead School of Management at Case Western Reserve University and a bachelor’s degree from The Ohio State University’s Honors Accounting program.

DS News sat down with Iafigliola to discuss the importance of mobile technology in the property preservation space of the housing industry.

How does mobile technology benefit those in the property preservation space?

I think it’s a couple things. The first is you have a device per person. While you can’t necessarily prevent someone lying about who they are, you know that one device is present at a particular place, because of its unique identification. By knowing that, you can get a feel, at least from an analytical standpoint, of who is using the device and where that device is.

Second, we can then tie a person to that device with a background check, with training, etc., so that by allowing them to access the work order, we know who they are and where they are.

Then, while you can certainly provide paperwork orders and have people do checklists and things like that, having the mobile device, and walking people through different areas of a property and different stations, etc., makes sure that the worker who’s actually doing the work has the full structure of, either, of the property assessment or the work that needs to be done. You don’t have this translation loss, either because they didn’t read the work order in full or the person they work for didn’t give them the full work order. The main idea is you can structure it so you know they have the full set of instructions.

It’s also very hard to fake photos because if you’re taking them on a mobile device, you can geo-tag them and time tag them. Then by placing the photo in a captive application, there isn’t a way to manipulate and mess with the photo metadata while it’s in the application.

Coming very soon is the ability to know where the property is as well as know where the device is, and if there’s a mismatch, an alert is sent. It’s less than 1/10th of one percent that this happens, but every single time you go to a wrong property, it’s obviously a significant event. Every layer of control that you can provide to make sure you’re at the right place is critical, so front of house photos, address validation, and now with the ability to compare to where you think it is from a GPS standpoint, one more layer of control is added.

I imagine using mobile cuts time out of the process. Is that the main intent?

Our main intent is to increase the quality of the work and the controls, but it does have a side benefit of productivity. You don’t have a person with a yellow pad that then has to translate to a person that’s sitting in front of a computer somewhere trying to make sense of the photos and the notes. I think it does, ultimately, save time because you only have to do it once. I always think of that as more of a side benefit as opposed to the main objective.

Which is to improve the quality, correct?

Yes. I’m sure you’ve heard this from others, but if I’m at the property doing the work, I have the best set of information. If I then tell someone to put that in the computer system, who then tells someone at a field service company, then tells a client, who then tells an investor, obviously, the classic game of telephone. You lose information. The fewer layers we can have, the better we are. Having a person who’s doing the work with a mobile device answering everything and then plumbing that information all the way through to client investor, gets rid of the information loss. That’s part of our whole system of improving controls.

Source: DS News