FEMA Declared Disaster South Dakota

FEMA Alert
October 7, 2019

FEMA issued a Presidential Major Disaster Declaration for areas in South Dakota affected by severe storms, tornadoes and flooding that took place June 30 to July 21, 2019.

The following counties are eligible for assistance:

Public Assistance

  • Butte
  • Gregory
  • Kingsbury
  • Lawrence
  • Meade
  • Tripp

Please be advised of the following tribal areas eligible for Public Assistance:

  • Cheyenne River Indian Reservation (Dewey, Haakon, Meade, Stanley, Ziebach counties)
  • Lower Brule Indian Reservation (Lyman, Stanley counties)

South Dakota Severe Storms And Flooding (DR-4467)

FEMA Declared Disaster South Dakota: ZIP Code List


Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

Typhoon Hagibis Moves Over Northern Mariana Islands

Updated 10/9/19: The Weather Channel published a report offering the latest forecast information for Typhoon Hagibis, which passed over the Northern Mariana Islands on October 8, 2019.

Super Typhoon Hagibis Churning in the Western Pacific Ocean; Could Strike Japan, Including Tokyo, This Weekend (full report)

Updated 10/8/19: FEMA issued an Emergency Declaration for areas in the Commonwealth of the Northern Mariana Islands affected by Typhoon Hagibis beginning on October 7, 2019 and continuing.

Northern Mariana Islands Typhoon Hagibis (EM-3424)

Associated ZIP Code list

NOTE: This has not yet been declared a FEMA Major Disaster.

Disaster Alert
October 8, 2019

Source: Time (Associated Press)

(SAIPAN, Northern Mariana Islands) — President Donald Trump is declaring an emergency for the Commonwealth of the Northern Mariana Islands and ordering the U.S. government to help local authorities respond to a typhoon.

The Pacific Daily News reports the eye of Typhoon Hagibis passed over Anatahan Island, about 80 miles (130 miles) north of Saipan, early Tuesday.

The National Weather Service says a typhoon warning is in effect for Saipan and Tinian islands. The agency cancelled a tropical storm warning for Guam, which is further to the south. The newspaper reports 140 residents on Guam used emergency shelters.

For full report, please click the source link above.

HUD: Secretary Carson Applauds Nomination of Brian Montgomery as Deputy Secretary

Industry Update
October 8, 2019

Source: HUD

WASHINGTON – Secretary Ben Carson applauds the nomination of Brian D. Montgomery to serve as Deputy Secretary of the U.S. Department of Housing and Urban Development (HUD). As the second most senior official at HUD, Mr. Montgomery will manage the day-to-day operations of the agency and will advise and assist the Secretary in leading the Department’s nearly 8,000 employees.

A Texas native, Mr. Montgomery currently performs duties of the Deputy Secretary of the Department and serves as HUD’s Assistant Secretary for Housing and Federal Housing Commissioner. Nominated for these roles by President Trump in September 2017, he is the first individual to serve as head of the Federal Housing Administration (FHA) twice and under three different Administrations.

“Brian brings tremendous experience to our team and has been a strong voice in the effort to reform the Nation’s housing finance system,” said Secretary Carson. “As Federal Housing Commissioner, Brian made certain FHA remains a stable and reliable resource for first-time and minority homebuyers, and other underserved borrowers while protecting the interests of taxpayers. Brian is a key member of our team and I look forward to having him confirmed as our Deputy Secretary.”

“Once again, I am tremendously honored to be called upon by President Trump and Secretary Carson to serve this Department and the American people,” said Commissioner Montgomery. “Service to our fellow Americans is the cornerstone of our Department and I look forward to continuing to help fulfill HUD’s critical role.”

As Federal Housing Commissioner, Mr. Montgomery is responsible for the management of FHA’s more than $1.4 trillion mortgage insurance portfolio, which includes its Single Family, Multifamily, and Health Care programs. As Assistant Secretary for Housing, he also oversees HUD’s Project-based Section 8 rental assistance housing program, the Office of Housing Counseling, and HUD’s Manufactured Housing Program.

With over 30 years of experience in the public and private sectors, Mr. Montgomery brings to HUD a deep knowledge of housing issues and vast experience spearheading large-scale policy initiatives. During his first term as HUD’s Assistant Secretary for Housing/FHA Commissioner, he spearheaded regulatory reform of the Real Estate Settlement Procedures Act (RESPA), developing solutions to assist struggling homeowners during the financial crisis, and his leadership of FHA modernization efforts that led to legislation in 2008.

From January 2003 until April 2005, Mr. Montgomery served in the Executive Office of the President as Deputy Assistant to the President and Cabinet Secretary. In this role, he led the White House’s internal working group to monitor all facets of the Space Shuttle Columbia accident investigation for which he was awarded the NASA Exceptional Service Medal. Mr. Montgomery also served as Deputy Assistant to the President and Director of Advance from January 2001 until January 2003. During his time as Director of Advance he traveled extensively with President Bush, including on September 11, 2001.

FEMA Declared Disaster North Carolina

FEMA Alert Update
December 9, 2019

FEMA issued an update to a Presidential Major Disaster Declaration for areas in North Carolina affected by Hurricane Dorian from September 1 to September 9, 2019.

The following counties are eligible for assistance:

Public Assistance

  • Bladen
  • Chowan

North Carolina Hurricane Dorian (DR-4465 Amendment 2)

FEMA Declared Disaster North Carolina: ZIP Code List

 

FEMA Alert Update
October 17, 2019

FEMA issued an update to a Presidential Major Disaster Declaration for areas in North Carolina affected by Hurricane Dorian from September 1 to September 9, 2019.

The following counties are eligible for assistance:

Public Assistance

  • Beaufort
  • Camden
  • Columbus
  • Greene
  • Hoke
  • Lenoir
  • Onslow
  • Pasquotank
  • Perquimans
  • Pitt
  • Robeson
  • Wayne

North Carolina Hurricane Dorian (DR-4465 Amendment 1)

FEMA Declared Disaster North Carolina: ZIP Code List

 

FEMA Alert
October 4, 2019

FEMA issued a Presidential Major Disaster Declaration for areas in North Carolina affected by Hurricane Dorian from September 1 to September 9, 2019.

The following counties are eligible for assistance:

Public Assistance

  • Brunswick
  • Carteret
  • Craven
  • Currituck
  • Dare
  • Duplin
  • Hyde
  • Jones
  • New Hanover
  • Pamlico
  • Sampson
  • Tyrrell
  • Washington

North Carolina Hurricane Dorian (DR-4465)

FEMA Declared Disaster North Carolina: ZIP Code List


Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

FEMA Declared Disaster Texas

FEMA Alert Update
October 24, 2019

FEMA issued an update to a Presidential Major Disaster Declaration for areas in Texas affected by Tropical Storm Imelda from September 17 to September 23, 2019.

The following county is eligible for assistance:

Individual Assistance

  • San Jacinto

Texas Tropical Storm Imelda (DR-4466): Amendment 1

FEMA Declared Disaster Texas: ZIP Code List

 

FEMA Alert
October 4, 2019

FEMA issued a Presidential Major Disaster Declaration for areas in Texas affected by Tropical Storm Imelda from September 17 to September 23, 2019.

The following counties are eligible for assistance:

Individual Assistance

  • Chambers
  • Harris
  • Jefferson
  • Liberty
  • Montgomery
  • Orange

Texas Tropical Storm Imelda (DR-4466)

FEMA Declared Disaster Texas: ZIP Code List


Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

CFPB: Advisory Committee Member Announcement

Industry Update
October 3, 2019

Source: CFPB

WASHINGTON, D.C. – Consumer Financial Protection Bureau Director Kathleen L. Kraninger today announced the appointment of members to the Consumer Advisory Board (CAB), Community Bank Advisory Council (CBAC), Credit Union Advisory Council (CUAC), and Academic Research Council (ARC). These experts advise Bureau leadership on a broad range of consumer financial issues and emerging market trends.

“The Bureau is able to protect consumers in the financial marketplace better when it receives input from a wide range of experts and stakeholders,” said Director Kraninger. “With the enhancements we made earlier this year to the structure of the advisory committee program, I am confident that these groups will be able to hit the ground running in their efforts to provide meaningful feedback on Bureau policy and regulations. I look forward to working with them.”

In spring 2019, Director Kraninger announced a series of enhancements to the Bureau’s advisory committee charters, including: expanding the focus of the meetings to cover broad policy matters; increasing the frequency of in-person meetings from two times a year to three times a year for the CAB, CBAC, and CUAC; elevating the ARC to a Director-level advisory committee and increasing its meeting frequency; and increasing term lengths from one year to two years, among other enhancements.

The CAB is mandated by the Dodd-Frank Wall Street Reform and Consumer Protection Act to advise and consult with the Bureau’s Director on a variety of consumer financial issues. The Bureau also created three additional discretionary councils: the CBAC, CUAC, and ARC. The CBAC and CUAC advise and consult with the Bureau on consumer financial issues related to community banks and credit unions. The ARC advises the Bureau on its strategic research planning process and research agenda and provides feedback on research methodologies, data collection strategies, and methods of analysis, including methodologies and strategies for quantifying the costs and benefits of regulatory actions.

The following members will serve on each of their respective committees:

Consumer Advisory Board (CAB)

  • Chair of the CAB – Brent Neiser, Senior Director, National Endowment for Financial Education (Denver, CO)
  • Nikitra Bailey, EVP, Center for Responsible Lending (Durham, NC)
  • Nadine Cohen, Managing Attorney, Greater Boston Legal Services (Boston, MA)
  • Sameh Elamawy, CEO, Scratch Services, Inc. (San Francisco, CA)
  • Manning Field, COO, Acorns (Irvine, CA)
  • Clint Gwin, President & CEO, Pathway Lending (Nashville, TN)
  • Ronald Johnson, Former President, Clark Atlanta University (Atlanta, GA)
  • Tim Lampkin, CEO, Higher Purpose Co. (Clarksdale, MS)
  • Eric Kaplan, Director – Housing Finance Program, Milken Institute (Washington, DC)
  • Sophie Raseman, Director of Product, Brightside (San Francisco, CA)
  • Rebecca Steele, President/CEO, National Foundation for Credit Counseling (Washington, DC)
  • Tim Welsh, Vice Chairman Consumer and Business Banking, U.S. Bank (Minneapolis, MN)

Community Bank Advisory Council (CBAC) 

  • Chair of the CBAC – Aubrey Hulings, VP, Operations Manager, The Farmers National Bank of Emlenton (Emlenton, PA)
  • J. Erik Beguin, Founder, CEO and President, Austin Capital Bank (Austin, TX)
  • Maureen Busch, VP Compliance and CRA Officer, The Bank of Tampa (Tampa, FL)
  • Patrick Ervin, EVP, Independent Bank (Troy, MI)
  • Shan Hayes, President and CEO, Heartland Tri-State Bank (Elkhart, KS)
  • Bruce Ocko, Senior VP Director of Mortgage & Consumer Lending, Bangor Savings Bank (Bangor, ME)
  • Valerie Quiett, SVP and Chief Legal Officer, Mechanics and Farmers (M&F) Bank (Durham, NC)
  • Heidi Sexton, EVP/Chief Compliance and Risk Officer, Sound Community Bank (Seattle, WA)

Credit Union Advisory Council (CUAC)

  • Chair of the CUAC – Sean Cahill, President & CEO, TrueSky Credit Union (Oklahoma City, OK)
  • Arlene Babwah, VP Risk Management, Coastal Federal Credit Union (Raleigh, NC)
  • Teresa Campbell, President & CEO, San Diego County Credit Union (San Diego, CA)
  • Rick Durante, VP, Director of Corporate Social Responsibility and Government Affairs, Franklin Mint Federal Credit Union (Chadds Ford, PA)
  • Doe Gregersen, Vice President & General Counsel, Landmark Credit Union (New Berlin, WI)
  • Brian Holst, General Counsel, Elevations Credit Union (Boulder, CO)
  • Racardo McLaughlin, VP Mortgage Originations/Operations (TwinStar Credit Union, Lacey, WA)
  • Rick Schmidt, President & CEO, WestStar Credit Union (Las Vegas, NV)

Academic Research Council (ARC) 

  • Michael Baye, Bert Elwert Professor of Business Economics, Indiana University (Bloomington, IN)
  • Karen Dynan, Professor of the Practice of Economics, Harvard University (Cambridge, MA)
  • Terri Friedline, Associate Professor, University of Michigan (Ann Arbor, MI)
  • John Lynch, Jr., Director of the Center for Research on Consumer Financial Decision Making and Senior Associate Dean for Faculty and Research, University of Colorado Boulder (Boulder, CO)
  • Brigitte Madrian, Dean/Marriott Distinguished Professor, Brigham Young University (Provo, UT)
  • Tom Miller, Professor of Finance and Jack R. Lee Chair, Mississippi State University (Mississippi State, MS)
  • Joshua Wright, Professor, Scalia Law School at George Mason University (Arlington, VA)

 

 

Earthquake Insurance on Shaky Ground

Industry Update
September 27, 2019

Source: DS News

The July 4th weekend in Ridgecrest, California, was met with a series of quakes that rattled rural western California, along with sections of Nevada and Arizona.

Ridgecrest—located approximately 122 miles northeast of Los Angeles—felt three quakes of magnitude 6.4, 5.4, and 7.1. The first quake occurred at 10:33 a.m. PDT and was followed by 1,400 aftershocks.

Two quakes followed early in the morning of July 5, measuring 5.4 and 7.1. The final quake is the most powerful earthquake to hit California in the past 20 years.

While these quakes posed no immediate danger to many residents, Steven Steckler, President of Sentry Claims Group, said the July 4 tremors brought attention to the issues surrounding earthquake insurance and how technology is used to track them.

According to information provided by Steckler, the San Andreas fault in California experienced 307 earthquakes during a 24-hour period in August, and there is a 31% chance a 7.5-magnitude earthquake strikes Los Angeles.

“We were lucky this time … You felt some shaking in some of the outer suburbs of Los Angeles. But it was nothing like it would be if it was a direct hit. That would be catastrophic,” Steckler said.

The last major earthquake in the Golden State was 1994’s Northridge earthquake, impacting Los Angeles and the surrounding areas. The 6.7-magnitude quake caused $25 billion in damages, killed 72, and injured 9,000. Steckler said in today’s money, damages associated to the Northridge quake could have been upwards of $300 billion.

Steckler, however, noted that despite the constant dangers in California from earthquakes, fewer people are taking the necessary steps to protect their home. He noted, that the state sponsored the Earthquake Brace and Bolt Program, operated by the California Earthquake Authority. The program would give grant money to earthquake-proof homes built before 1980.

The grant money would be used to shore up properties, and the grants ranged from $3,000 to $7,000 depending on the size and location of your home. However, Steckler added that the program’s explanatory YouTube video had only 5,600 page views.

He added that out of all the residents in California, fewer than 10% have any type of earthquake coverage.

Steckler said it is his belief that many people have been priced out of earthquake insurance, with deductibles ranging from 5% to 20%. He added that 90% of the claims are below the deductible, and if you filed a claim on a $300,000 home, the deductible could be as high as $60,000 before any coverage kicks in.

“Most of the homeowners cannot meet those deductibles or make the necessary repairs,” Steckler said. “The banks have trouble lending money unless a person either has a strong financial statement or a lot of home equity. So what happens is that you have all of these properties that cannot be repaired and this causes a domino effect. The homes are inhabitable; they have mortgages and people just abandoned them.”

Steckler said most wealthy homeowners can self-insure and afford those costs, but middle-tier homeowners have a hard time coming up with the funds needed to repair their home due to the large deductibles. He added that some plans for earthquake coverage that once cost $400 per year have new projections of up to $2,000 annually

“I don’t understand it. What could be done?” Steckler said in regard to the lack of people without earthquake coverage. “Public awareness, public broadcasting, maybe subliminal ads on television. Something must be done to increase the amount of homeowners with insurance.”

Another issue, Steckler added, is the continued population growth in California. He said while many people want to live along the coast these areas are located directly over major faults. He is not sure people are prepared for the consequences of earthquakes.

The population of California in 2000 was 33.8 million. It has since grown to 39.7 million in 2019. The state’s population was just 29.7 million in 1990.

“It’s hard to say what the mindset is of the masses, but in my opinion more people are reactive than proactive,” he said. “For whatever reason, our mentality is ‘it won’t happen to me’. It’s going to take a concerted effort with local, federal and state agencies along with the insurance industry to get people to really understand the magnitude of this.”

The 116th Congress passed earlier in 2019 the Pacific Northwest Earthquake Preparedness Act. The bill requires FEMA to develop a plan for the purchase and installation of an earthquake early warning system for the Cascadia Subduction zone, which Steckler said is a 700-mile area from the coast of California and running north to Oregon and Washington.

Steckler said technology, especially using satellite imagery, can help insurance companies focus in on their policies enforced (DIF). He added that drones have been very helpful in getting a closer look at damaged and impacted areas. With this technology, including the aid of drones, we are getting faster at viewing areas that have been impacted from structural damage.

However, Steckler said “there is nothing that will replace the human element at this time.”

While noting how lucky California is that 99% of the area impacted by the Ridgecrest quake hit rural areas, he knows the state dodged a bullet—this time.

“The true cost of an earthquake of this magnitude would be tens of billions of dollars, not including the human toll. Picture this: All infrastructure–roads, overpasses, pipelines—all of these factors would hinder support teams being able to respond.” Steckler said if the same quake had struck Los Angeles. “Another thing to consider is the sheer volume of claims that would be needed—this would require teams such as medical professionals, emergency support vehicles, engineers, contractors, insurance adjusters. The list goes on and on—it would put a tremendous drain on the system as a whole.”

Kearns To Fight Proposed Zombie Property Plans

Industry Update
September 10, 2019

Source: Spectrum News

The City of Buffalo’s newly revised tax foreclosure process is drawing criticism from Erie County leaders who would no longer get their piece of the pie.

The plan is under fire from Erie County Clerk Mickey Kearns less than a month away now from the tax foreclosure auction.

Kearns, along with the Western New York Law Center, expressed concern to the city’s finance committee.

Under a newly revised policy, the city will keep all of the funds after a property is sold, instead of hanging on to what it’s owed and forwarding any surplus funds to the county.

Kearns says the city has already budgeted $4.8 million in revenue from the new procedure — funds Kearns says are vital to the former property owners who, under the former policy, were able to apply for some of those funds back to help get the back on their feet.

City leaders say people in good standing would be entitled to those profits but those opposed say there’s nothing in writing outlining that process.

“Unfortunately sometimes people lose their homes for many different reasons. That surplus funding is really important. Why kick people when they’re down? They’re going through a tough time, they could use those surplus funds to transfer into maybe a rental property,” Kearns (D) said.

“We believe the plan needs a lot more work and is not ready to be implemented next month. And we would ask for the council’s support in urging the city to hold off and hash these issues out a little more thoroughly,” said Amy Gathings, of the WNY Law Center.

Kearns says if the policy stands, the city would also take ownership of zombie properties in Buffalo as well, and would be charged with taking care of them.

City leaders don’t have a lot of time to rehash the issue, as the auction is set for October 8.

Legislation Addresses Crumbling Home Foundations in Connecticut

Legislation Update
October 1, 2019

Source: Connecticut General Assembly

Additional Resource:

Patch (Oct. 1 Means New Laws, Taxes In CT: Here’s The Full List)

PA 19-192–sHB 7179
AN ACT CONCERNING CRUMBLING CONCRETE FOUNDATIONS.

To (1) require the Commissioner of Housing to establish a grant program to support the development of methods and technologies that reduce the average cost of repairing and replacing concrete foundations in this state that have deteriorated due to the presence of pyrrhotite, (2) establish an innovation board to review applications for grants filed as part of such program, (3) appropriate the sum of eight million dollars to fund grants awarded as part of such program, (4) modify the Healthy Homes Fund surcharge, and (5) redefine the term “residential building” as such term applies to various statutes concerning crumbling concrete foundations.

Similar Enacted Bills: Session Year 2019

sHB 7286
AN ACT CONCERNING HOME INSPECTORS AND APPRAISERS.

To allow certified home inspectors to inspect certain building foundations and to require appraisal management companies to compensate appraisers fairly.

Signed by Governor: 7/9/19
Effective Date: 10/1/19

Similar Proposed Bills: Session Year 2019

HB 5163
AN ACT CONCERNING DEFICIENCY JUDGMENTS AND RESIDENTIAL PROPERTIES WITH A CONCRETE FOUNDATION AFFECTED BY PYRRHOTITE.

To (1) prohibit deficiency judgments on mortgage loans where the property secured by the mortgage has a crumbling concrete foundation, (2) prohibit mortgage lenders and mortgage correspondent lenders from denying an application for a residential mortgage loan based solely on certain prior defaults, conveyances or foreclosures by the applicant, and (3) prohibit mortgage lenders and mortgage correspondent lenders from reporting to credit rating agencies that mortgage loans secured by property with a crumbling concrete foundation are subject to a deficiency judgment.

HB 5164
AN ACT PROHIBITING THE LENDER OF A HOME EQUITY LOAN FROM SEEKING A DEFICIENCY JUDGMENT AGAINST CERTAIN BORROWERS.

To protect homeowners with crumbling foundations from a deficiency judgment on a home equity loan.

HB 5432
AN ACT CONCERNING THE FORECLOSURE MEDIATION PROGRAM.

To protect a homeowner who is subject to foreclosure as the result of owning a home with a crumbling foundation.

HB 5890
AN ACT CONCERNING THE REASSESSED VALUE OF A RESIDENTIAL BUILDING WITH A FOUNDATION MADE WITH DEFECTIVE CONCRETE.

To allow an owner to request and require a municipality to apply retroactively the reassessed value of a residential building with a foundation made with defective concrete to the date such owner purchased or received such building.

HB 5969
AN ACT ESTABLISHING A COLLAPSING FOUNDATIONS LOAN PROGRAM TO PROVIDE LOW-INTEREST LOANS TO CERTAIN PROPERTY OWNERS.

To provide low-interest loans to property owners who (1) have received the maximum amount of financial assistance provided by the captive insurance company for the purpose of repairing or replacing a concrete foundation that has deteriorated due to the presence of pyrrhotite, and (2) require additional funding for such repair or replacement.

HB 6040
AN ACT REQUIRING THE INSPECTION OF CERTAIN RESIDENTIAL BUILDINGS BY A HOME INSPECTOR AND AN ENGINEER PRIOR TO THE TRANSFER OF TITLE.

To require owners of certain residential buildings to retain a home inspector and an engineer to prepare inspection reports concerning such buildings prior to transferring title to such buildings.

HB 6557
AN ACT CONCERNING THE REASSESSMENT OF RESIDENTIAL BUILDINGS MADE WITH DEFECTIVE CONCRETE.

To increase the number of assessment years for which a reassessment of the value of a residential building made with defective concrete shall be applicable.

HB 6659
AN ACT REQUIRING SELLERS OF RESIDENTIAL PROPERTY TO DISCLOSE THE PRESENCE OF PYRRHOTITE IN RESIDENTIAL CONDITION REPORTS.

To require persons selling residential property in this state to disclose the presence of pyrrhotite.

HB 6750
AN ACT EXPANDING THE DEFINITION OF “RESIDENTIAL BUILDING” IN STATUTES PROVIDING ASSISTANCE TO CERTAIN HOMEOWNERS.

To revise the definition of “residential building” to include any condominium unit or dwelling in a planned unit development.

SB 907
AN ACT CONCERNING THE RESIDENTIAL DISCLOSURE REPORT AND CRUMBLING CONCRETE FOUNDATIONS.

To require a seller to disclose to a purchaser in the “Residential Condition Report” any facts that are within the seller’s actual knowledge concerning (1) the presence of pyrrhotite in the concrete foundations located on the seller’s property, (2) any testing or inspection done by a licensed professional to determine whether such foundations contain pyrrhotite, (3) any foundation deterioration, problems or settling caused by the presence of pyrrhotite in such foundations, and (4) any repairs to remedy such deterioration, problems or settling.

Managing a Counter-Cyclical Business

Editorial
September 30, 2019

Source: DS News (Managing a Counter-Cyclical Business PDF)

In 2011, during the height of the U.S. recession and housing crisis, the Washington Post published an article about the mortgage field services industry with the headline, “Good business for bad times: Mortgage field services.” Featuring Safeguard Properties, the article explained that when the economy is faltering and foreclosures increase, these types of companies tend to flourish.

It is the nature of the business. When the U.S. housing crisis hit in 2008, national field services companies such as Safeguard experienced a huge influx of work from their mortgage servicing clients as the volume of foreclosures elevated.

But it works both ways. In good economic times, mortgage field services companies can see declining revenue as foreclosure and vacant housing volumes decrease significantly. These periods serve as the best time to evaluate processes, be innovative, and make improvements that benefit default servicing clients.

Over the past few years, Safeguard has remained the industry leader by developing best practices and investing in innovative technology. We have taken a closer look at our business practices and identified the top five areas of default management that mortgage field services companies should evaluate when the economy is at its peak.

Streamlining Vendor Management—In any field services industry, your boots-on-the-ground network is the backbone of the business. Thousands of inspectors and contractors work diligently every day to ensure orders are completed properly and timely, and that vacant properties are protected and secured. When foreclosure volumes are high, they rely on well-tested processes established by their mortgage field services provider to ensure the highest level of quality assessment and results.

When the economy is healthy and volumes have leveled off, a comprehensive review of workflow and business processes can help identify areas needing improvement. This is beneficial to not only the property preservation company, but also to the vendor network and mortgage servicing clients. By seeking vendor suggestions and feedback, Safeguard was able to tweak its processes to streamline the vendor’s workflow, making it easier to complete work and reduce errors. This review also helped to improve timeliness without compromising quality of our services for our clients.

Perfecting the Bidding Process—Getting bids approved to mitigate damages or other issues at a vacant or abandoned property outside of allowables in any stage of the foreclosure process can be a challenge for a property preservation vendor. Guidelines and work order-level rules that differ by mortgage servicer or investor can potentially lead to missed protocols or information. Taking time to work with investors to define best practices on avoiding denials due to missing or inaccurate information is key to getting bids approved. This gives the mortgage field services company an opportunity to set expectations and adjust internal systems to require specific information when vendors are in the field and identify damages.

Tackling the Federal Housing Administration (FHA) Process—Reconveyances are one of the biggest challenges mortgage servicers face. Coupled with changes in leadership, guidelines, HUD vendors, and the interpretations of regulations, property preservation companies and their mortgage servicing clients face some significant hurdles with completing work at properties with FHA loans. Examining new ideas that will help avoid reconveyances and exploring ways to improve the FHA post-sale process allow work to be completed timely and accurately. Utilize this period of decreased volumes to add controls and increased visibility for your mortgage servicing clients around the FHA process. This allows them to have full case management around any property issues and access to real-time reporting.

Implementing New Technology—Technology changes so rapidly and often when foreclosure volumes are at their peak, it can be difficult to make significant upgrades. However, updating and testing new technology is an important endeavor. Safeguard has implemented video and panoramic photo capabilities to our mobile platforms in recent years. We also enhanced our workflow through the new SafeView Field Services platform, including developing continuous improvements to our client integrated system to allow for greater understanding of a property/loan at a glance.

Updating Disaster Protocols—While natural disasters pose a problem for mortgage servicers’ portfolios in the affected areas, the industry has made great strides to implement plans to prepare properties in the line of a storm and manage damages once it subsides. For mortgage field services providers, ensuring their vendor networks in surrounding areas are equipped to handle the influx of work is key. This includes taking on orders for occupied properties with current loans. A critical area to review is your insurance loss inspection process. Having the ability to consistently re-evaluate this practice can be beneficial in both mitigating damages and ensuring the affected properties are being repaired properly.

While some officials suggest the U.S. may be heading for another recession, it remains clear that mortgage field services companies need to remain proactive and utilize the good economy to re-evaluate systems and processes. Take this opportunity to be innovative and make improvements to benefit your vendor networks and default servicing clients.

Tim Rath is the AVP of business development for Safeguard Properties, the mortgage field services leader. Many of these tips for improvements in good times are discussed during the annual National Property Preservation Conference. This year’s event takes place from Nov. 3-5 at The Mayflower Hotel in Washington, D.C. For more information or to register, visit NPPConf.com.