Fannie and Freddie: Single Family Serious Delinquency Rate Decreased in April, Multi-family Increased Slightly

Industry Update
May 31, 2024

Source: CalculatedRisk Newsletter

Single-family serious delinquencies decreased in April, and multi-family serious delinquencies increased slightly.

Freddie Mac reported that the Single-Family serious delinquency rate in April was 0.51%, down from 0.52% March. Freddie’s rate is down year-over-year from 0.61% in April 2023.  This is below the pre-pandemic lows.

Freddie’s serious delinquency rate peaked in February 2010 at 4.20% following the housing bubble and peaked at 3.17% in August 2020 during the pandemic.

Fannie Mae reported that the Single-Family Serious Delinquency decreased to 0.49% in April from 0.51% in March. The serious delinquency rate is down year-over-year from 0.58% in April 2023.  This is also below the pre-pandemic lows.

The Fannie Mae serious delinquency rate peaked in February 2010 at 5.59% following the housing bubble and peaked at 3.32% in August 2020 during the pandemic.

These are mortgage loans that are “three monthly payments or more past due or in foreclosure”. Mortgages in forbearance are being counted as delinquent in this monthly report but are not reported to the credit bureaus.

For Fannie, by vintage, for loans made in 2004 or earlier (1% of portfolio), 1.47% are seriously delinquent (down from 1.56% the previous month).

For loans made in 2005 through 2008 (1% of portfolio), 2.13% are seriously delinquent (down from 2.30%).

For recent loans, originated in 2009 through 2023 (98% of portfolio), 0.43% are seriously delinquent (down from 0.45%). So, Fannie is still working through a handful of poor performing loans from the bubble years.

 

For full report, please click the source link above.

 

FEMA Major Disaster Declaration – Idaho Severe Storm, Flooding, Landslides, and Mudslides

FEMA Alert
June 10, 2024  

FEMA has issued a Major Disaster Declaration for the state of Idaho to supplement state, tribal, and local recovery efforts in areas affected by a severe storm, flooding, landslides and mudslides from April 14-15, 2024.  The following counties have been approved for assistance:

Public Assistance:

  • Idaho
  • Lewis
  • Shoshone

 

Idaho Severe Storm, Flooding, Landslides and Mudslides (DR-4789-ID)

Map of Affected Area

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

FEMA Major Disaster Declaration – Mississippi Severe Storms, Straight-line Winds, Tornadoes, and Flooding

FEMA Alert
June 10, 2024  

FEMA has issued a Major Disaster Declaration for the state of Mississippi to supplement state, tribal, and local recovery efforts in areas affected by severe storms, straight-line winds, tornadoes and flooding from April 8-11, 2024.  The following counties have been approved for assistance:

Individual Assistance:

  • Hancock
  • Hinds
  • Humphreys
  • Madison
  • Neshoba
  • Scott

 

Mississippi Severe Storms, Straight-line Winds, Tornadoes and Flooding (DR-4790-MS)

President Joseph R. Biden, Jr. Approves Major Disaster Declaration for Mississippi

Map of Affected Areas

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

Georgia Bill Combats Squatting and Tenant Delinquency

Industry Update
June 7, 2024

Full Bill Text:  Georgia HB 1017

On April 24, 2024, Georgia passed the Georgia Squatter Reform Act (HB 1017), which amends the state code relating to crimes and offenses, adding a new section to deal with squatters.  The law presents two avenues for prompt relief: the issuance of a citation giving the alleged squatters a short time to prove the legal right to be at the premises and a quick process following the receipt of a counter affidavit by owner to have a non-jury court hearing and access to prompt ejectment through the added use of law enforcement.

In summary, a person commits unlawful squatting when they enter upon the land or premises of another and reside on the land or premises for any period of time knowingly without the knowledge or consent of the owner or rightful occupant.  The term “resides” means to inhabit or live on or within any land or premises.  Any person accused of commitment unlawful squatting will receive a citation advising that the person must present to the issuing law enforcement agency, within three business days of the citation, property executed documentation (such as a properly executed lease or rental agreement or proof of rental payments) authorizing the person’s entry on the land or premises.  If the person cannot provide proper documentation, the person will be subject to arrest for unlawful squatting and, upon conviction, to the criminal penalties under the law.  If the person provides documentation that authorizes entry on to the land or premises, a hearing will be set within seven days of submission of the documentation and, if the court finds that the submitted documentation was not properly executed or is not meritorious, the person will be subject to removal, arrest and, upon conviction, the criminal penalties under the law, and shall be assessed an additional fine based on the fair market monthly rental rate of the land or premises.

Safeguard Properties has created the following list of ‘Best Practices’ to protect properties from instances of squatting.

  1. Secure the Property
    1. Locks and Bolts: Ensure all doors and windows have robust locks.  Use heavy-duty deadbolts and padlocks.
    2. Steel Security Screens and Doors: These are highly durable and difficult to breach, preventing unauthorized access.
  2. Regular Inspections
    1. Frequent Visits: Schedule regular inspections to heck the property’s condition and ensure no on has entered.
    2. Inspection Frequency Adjustment: In high target zip codes, schedule inspections at 14-day intervals instead of monthly.
  3. Visible Security Measures
    1. Security Cameras: Install visible security cameras around the property.  Even non-functional dummy cameras can act as a deterrent.
    2. Alarm Systems: Set up alarm systems that can alert you or local authorities if someone tries to enter.
  4. Maintain the Property
    1. Clean and Clear: Keep the property well-maintained, including mowing the lawn and clearing debris.  A well-kept property appears inhabited and deters squatters.
  5. Legal Measures
    1. Proper Documentation: Ensure all paperwork and ownership documentation is up-to-date and easily accessible in case legal action is needed.
  6. Technological Solutions
    1. Smart Locks and Security Systems: Modern smart locks and security systems can be controlled remotely, allowing for better management of the property’s security.
    2. Motion Sensor Lighting: Installing motion-activated lights can deter squatters by making it difficult to approach a property unnoticed.

To utilize any of the above techniques at a specific property to deter squatters, contact Safeguard Properties.

 

For full report, please click the source link above.


 

 

 

 

 

 

 

 

 

 

 

FEMA Fire Management Assistance Declaration – Arizona Simmons Fire

FEMA Alert
May 29, 2024  

FEMA has issued a Fire Management Assistance Declaration for the state of Arizona to supplement state, tribal and local recovery efforts in areas affected by the Simmons Fire on May 28, 2024.  The following counties have been approved for assistance:

Public Assistance:

  • Pinal

 

Arizona Simmons Fire (FM-5493-AZ)

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

FEMA Major Disaster Declaration – Arkansas Severe Storms, Straight-line Winds, Tornadoes, and Flooding

FEMA Alert
May 30, 2024  

***LAST UPDATED 6/13/24***

FEMA has issued a Major Disaster Declaration for the state of Arkansas to supplement state, tribal, and local recovery efforts in areas affected by severe storms, straight-line winds, tornadoes and flooding from May 24-27, 2024.  The following counties have been approved for assistance:

Individual Assistance:

  • Baxter
  • Benton
  • Boone
  • Fulton
  • Greene
  • Madison
  • Marion
  • Randolph

Public Assistance:

  • Baxter
  • Benton
  • Boone
  • Carroll
  • Fulton
  • Madison
  • Marion
  • Nevada
  • Randolph
  • Sharp

 

Arkansas Severe Storms, Straight-line Winds, Tornadoes and Flooding (DR-4788-AR)

President Joseph R. Biden, Jr. Approves Major Disaster Declaration for Arkansas

Map of Affected Areas

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

Zombie Foreclosures Shrink to Even Smaller Portion of the U.S. Housing Stock in Second Quarter

Industry Update
May 29, 2024

Source: ATTOM

ATTOM, a leading curator of land, property, and real estate data, today released its second-quarter 2024 Vacant Property and Zombie Foreclosure Report showing that 1.3 million (1,289,387) residential properties in the United States sit vacant. That figure represents about 1.3 percent, or one in 79 homes, across the nation – the same as in the first quarter of this year.

The report analyzes publicly recorded real estate data collected by ATTOM — including foreclosure status, equity and owner-occupancy status — matched against monthly updated vacancy data. (See full methodology below).

The report also reveals that 237,208 residential properties in the U.S. are in the process of foreclosure in the second quarter of this year, down 2.3 percent from the first quarter of 2024 and down 23.9 percent from the second quarter of 2023. Foreclosure activity has declined this year following a surge in cases that hit after a nationwide moratorium on lenders pursuing delinquent homeowners, imposed during the Coronavirus pandemic, was lifted in the middle of 2021.

Among those pre-foreclosure properties are about 6,945 sitting vacant as zombie foreclosures (pre-foreclosure properties abandoned by owners) in the second quarter of 2024. That figure is also down from the prior quarter, by 5.4 percent, and down 20.6 percent from a year ago.

The latest count of zombie homes continues a long-term pattern of those properties representing only a tiny portion of the nation’s total housing stock – currently at just one of every 14,724 homes around the U.S. The ratio is down from 13,905 in the prior quarter and from one in 11,577 in the second quarter of last year, to the lowest level since early 2021. Zombie foreclosures numbers remain so small that most neighborhoods around the country face little or no threat of the blight and decay those homes can spread.

The portion of pre-foreclosure properties that have been abandoned into zombie status, meanwhile, also went down slightly, from 3 percent in the first quarter of 2024 to 2.9 percent in the current quarter.

“Predictions of a huge spike in foreclosures after the moratorium, with the potential for a surge in zombie properties, never came true. Indeed, the opposite has happened, as abandoned homes in foreclosure continue to get harder and harder to find around the country,” said Rob Barber, CEO for ATTOM. “Some signs have popped up over the past year that the long U.S. housing market boom is giving back some of its gains, which could lead to declining equity and more foreclosures. We are still far from losing the benefit of having zombie properties nearly disappear from the housing market landscape.”

The dip in the number of zombie properties during the second quarter comes as the housing market remains buoyed by 12 years of price increases despite the recent markers of a slowdown.

The nationwide median home value dropped quarterly in the early months of 2024 by 4 percent, to $330,000, but was still up 3 percent from a year earlier, according to ATTOM’s home sales analysis. It has increased every year since 2012, more than doubling during that time. Those gains have fueled a historic rise in homeowner wealth to the point where almost 95 percent of owners paying off mortgages have at least some equity built up and nearly 50 percent owe less than half the estimated value of their properties.

 

For full report, please click the source link above.

 

FEMA Fire Management Assistance Declaration – New Mexico Blue 2 Fire

FEMA Alert
May 26, 2024  

FEMA has issued a Fire Management Assistance Declaration for the state of New Mexico to supplement state, tribal and local recovery efforts in areas affected by the Blue 2 Fire on May 16, 2024.  The following counties have been approved for assistance:

Public Assistance:

  • Lincoln

 

New Mexico Blue 2 Fire (FM-5492-NM)

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

FEMA Major Disaster Declaration – Nebraska Severe Winter Storm and Straight-line Winds

FEMA Alert
May 24, 2024  

FEMA has issued a Major Disaster Declaration for the state of Nebraska to supplement state, tribal, and local recovery efforts in areas affected by a severe winter storm and straight-line winds from April 6-7, 2024.  The following counties have been approved for assistance:

Public Assistance:

  • Banner
  • Cheyenne
  • Dawes
  • Garden
  • Kimball
  • Morrill
  • Scotts Bluff
  • Sioux

 

Nebraska Severe Winter Storm and Straight-line Winds (DR-4786-NE)

President Joseph R. Biden, Jr. Approves Major Disaster Declaration for Nebraska

Map of Affected Areas

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

FEMA Major Disaster Declaration – Iowa Severe Storms, Tornadoes and Flooding

FEMA Alert
May 24, 2024  

***LAST UPDATED: 7/2/24***

FEMA has issued a Major Disaster Declaration for the state of Iowa to supplement state, tribal, and local recovery efforts in areas affected by severe storms, tornadoes and flooding from May 20-31, 2024.  The following counties have been approved for assistance:

Individual Assistance:

  • Adair
  • Adams
  • Cedar
  • Jasper
  • Montgomery
  • Polk
  • Story

Public Assistance:

  • Adair
  • Adams
  • Buena Vista
  • Butler
  • Calhoun
  • Cedar
  • Cherokee
  • Clay
  • Dallas
  • Franklin
  • Hamilton
  • Hancock
  • Harrison
  • Humboldt
  • Iowa
  • Jackson
  • Jasper
  • Kossuth
  • Marshall
  • Mitchell
  • Montgomery
  • Muscatine
  • Polk
  • Pottawattamie
  • Poweshiek
  • Shelby
  • Story
  • Tama
  • Wright

 

Iowa Severe Storms (DR-4784-IA)

President Joseph R. Biden Approves Major Disaster Declaration for Iowa

Map of Affected Area

List of Affected Zip Codes

 

Additional Resources

FEMA’s web site

FEMA’s Disaster Declaration Process

Safeguard Properties Industry Alerts

HUD Moratorium on Foreclosure

VA’s Policy Regarding Natural Disasters

Freddie Mac Disaster Relief Policies

Fannie Mae’s Natural Disaster Relief Policies

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CHIEF EXECUTIVE OFFICER

Alan Jaffa

Alan Jaffa is the chief executive officer for Safeguard, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to chief operating officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur of the Year® finalist in 2013.

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Chief Operating Officer

Michael Greenbaum

Michael Greenbaum is the chief operating officer for Safeguard. Mike has been instrumental in aligning operations to become more efficient, effective, and compliant with our ever-changing industry requirements. Mike has a proven track record of excellence, partnership and collaboration at Safeguard. Under Mike’s leadership, all operational departments of Safeguard have reviewed, updated and enhanced their business processes to maximize efficiency and improve quality control.

Mike joined Safeguard in July 2010 as vice president of REO and has continued to take on additional duties and responsibilities within the organization, including the role of vice president of operations in 2013 and then COO in 2015.

Mike built his business career in supply-chain management, operations, finance and marketing. He has held senior management and executive positions with Erico, a manufacturing company in Solon, Ohio; Accel, Inc., a packaging company in Lewis Center, Ohio; and McMaster-Carr, an industrial supply company in Aurora, Ohio.

Before entering the business world, Mike served in the U.S. Army, Ordinance Branch, and specialized in supply chain management. He is a distinguished graduate of West Point (U.S. Military Academy), where he majored in quantitative economics.

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CHIEF INFORMATION OFFICER

Sean Reddington

Sean Reddington is the new Chief Information Officer for Safeguard Properties LLC. Sean has over 15+ years of experience in Information Services Management with a strong focus on Product and Application Management. Sean is responsible for Safeguard’s technological direction, including planning, implementation and maintaining all operational systems

Sean has a proven record of accomplishment for increasing operational efficiencies, improving customer service levels, and implementing and maintaining IT initiatives to support successful business processes.  He has provided the vision and dedicated leadership for key technologies for Fortune 100 companies, and nationally recognized consulting firms including enterprise system architecture, security, desktop and database management systems. Sean possesses strong functional and system knowledge of information security, systems and software, contracts management, budgeting, human resources and legal and related regulatory compliance.

Sean joined Safeguard Properties LLC from RenPSG Inc. which is a nationally leading Philintropic Software Platform in the Fintech space. He oversaw the organization’s technological direction including planning, implementing and maintaining the best practices that align with all corporate functions. He also provided day-to-day technology operations, enterprise security, information risk and vulnerability management, audit and compliance, security awareness and training.

Prior to RenPSG, Sean worked for DMI Consulting as a Client Success Director where he guided the delivery in a multibillion-dollar Fortune 500 enterprise client account. He was responsible for all project deliveries in terms of quality, budget and timeliness and led the team to coordinate development and definition of project scope and limitations. Sean also worked for KPMG Consulting in their Microsoft Practice and Technicolor’s Ebusiness Division where he had responsibility for application development, maintenance, and support.

Sean is a graduate of Rutgers University with a Bachelor of Arts and received his Masters in International Business from Central Michigan University. He was also a commissioned officer in the United States Air Force prior to his career in the business world.

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General Counsel and Executive Vice President

Linda Erkkila, Esq.

Linda Erkkila is the general counsel and executive vice president for Safeguard and oversees the legal, human resources, training, and compliance departments. Linda’s responsibilities cover regulatory issues that impact Safeguard’s operations, risk mitigation, enterprise strategic planning, human resources and training initiatives, compliance, litigation and claims management, and mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. Her practice spans over 20 years, and Linda’s experience covers regulatory disclosure, corporate governance compliance, risk assessment, executive compensation, litigation management, and merger and acquisition activity. Her experience at a former Fortune 500 financial institution during the subprime crisis helped develop Linda’s pro-active approach to change management during periods of heightened regulatory scrutiny.

Linda previously served as vice president and attorney for National City Corporation, as securities and corporate governance counsel for Agilysys Inc., and as an associate at Thompson Hine LLP. She earned her JD at Cleveland-Marshall College of Law. Linda holds a degree in economics from Miami University and an MBA. In 2017, Linda was named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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Chief Financial Officer

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard. Joe is responsible for the Control, Quality Assurance, Business Development, Accounting & Information Security departments, and is a Managing Director of SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Joe has been in a wide variety of roles in finance, supply chain management, information systems development, and sales and marketing. His career includes senior positions with McMaster-Carr Supply Company, Newell/Rubbermaid, and Procter and Gamble.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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AVP, High Risk and Investor Compliance

Steve Meyer

Steve Meyer is the assistant vice president of high risk and investor compliance for Safeguard. In this role, Steve is responsible for managing our clients’ conveyance processes, Safeguard’s investor compliance team and developing our working relationships with cities and municipalities around the country. He also works directly with our clients in our many outreach efforts and he represents Safeguard at a number of industry conferences each year.

Steve joined Safeguard in 1998 as manager over the hazard claims team. He was instrumental in the development and creation of policies, procedures and operating protocol. Under Steve’s leadership, the department became one of the largest within Safeguard. In 2002, he assumed responsibility for the newly-formed high risk department, once again building its success. Steve was promoted to director over these two areas in 2007, and he was promoted to assistant vice president in 2012.

Prior to joining Safeguard, Steve spent 10 years within the insurance industry, holding a number of positions including multi-line property adjuster, branch claims supervisor, and multi-line and subrogation/litigation supervisor. Steve is a graduate of Grove City College.

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AVP, Operations

Jennifer Jozity

Jennifer Jozity is the assistant vice president of operations, overseeing inspections, REO and property preservation for Safeguard. Jen ensures quality work is performed in the field and internally, to meet and exceed our clients’ expectations. Jen has demonstrated the ability to deliver consistent results in order audit and order management.  She will build upon these strengths in order to deliver this level of excellence in both REO and property preservation operations.

Jen joined Safeguard in 1997 and was promoted to director of inspections operations in 2009 and assistant vice president of inspections operations in 2012.

She graduated from Cleveland State University with a degree in business.

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AVP, Finance

Jennifer Anspach

Jennifer Anspach is the assistant vice president of finance for Safeguard. She is responsible for the company’s national workforce of approximately 1,000 employees. She manages recruitment strategies, employee relations, training, personnel policies, retention, payroll and benefits programs. Additionally, Jennifer has oversight of the accounts receivable and loss functions formerly within the accounting department.

Jennifer joined the company in April 2009 as a manager of accounting and finance and a year later was promoted to director. She was named AVP of human capital in 2014. Prior to joining Safeguard, she held several management positions at OfficeMax and InkStop in both operations and finance.

Jennifer is a graduate of Youngstown State University. She was named a Crain’s Cleveland Business Archer Award finalist for HR Executive of the Year in 2017.

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AVP, Application Architecture

Rick Moran

Rick Moran is the assistant vice president of application architecture for Safeguard. Rick is responsible for evolving the Safeguard IT systems. He leads the design of Safeguard’s enterprise application architecture. This includes Safeguard’s real-time integration with other systems, vendors and clients; the future upgrade roadmap for systems; and standards designed to meet availability, security, performance and goals.

Rick has been with Safeguard since 2011. During that time, he has led the system upgrades necessary to support Safeguard’s growth. In addition, Rick’s team has designed and implemented several innovative systems.

Prior to joining Safeguard, Rick was director of enterprise architecture at Revol Wireless, a privately held CDMA Wireless provider in Ohio and Indiana, and operated his own consulting firm providing services to the manufacturing, telecommunications, and energy sectors.

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AVP, Technology Infrastructure and Cloud Services

Steve Machovina

Steve Machovina is the assistant vice president of technology infrastructure and cloud services for Safeguard. He is responsible for the overall management and design of Safeguard’s hybrid cloud infrastructure. He manages all technology engineering staff who support data centers, telecommunications, network, servers, storage, service monitoring, and disaster recovery.

Steve joined Safeguard in November 2013 as director of information technology operations.

Prior to joining Safeguard, Steve was vice president of information technology at Revol Wireless, a privately held wireless provider in Ohio and Indiana. He also held management positions with Northcoast PCS and Corecomm Communications, and spent nine years as a Coast Guard officer and pilot.

Steve holds a BBA in management information systems from Kent State University in Ohio and an MBA from Wayne State University in Michigan.

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Assistant Vice president of Application Development

Steve Goberish

Steve Goberish, is the assistant vice president of application development for Safeguard. He is responsible for the maintenance and evolution of Safeguard’s vendor systems ensuring high-availability, security and scalability while advancing the vendor products’ capabilities and enhancing the vendor experience.

Prior to joining Safeguard, Steve was a senior technical architect and development manager at First American Title Insurance, a publicly held title insurance provider based in southern California, in addition to managing and developing applications in multiple sectors from insurance to VOIP.

Steve has a bachelor’s degree from Kent State University in Ohio.