Fannie Mae Single Family Servicing News: Fannie Mae Connect Enhancements

Investor Update
June 15, 2016

Fannie Mae Connect Enhancements

The Fannie Mae Connect reporting and analytics portal streamlines and integrates key data for our business partners in a single location, with a single sign-on. With simplified access to data, reports, and analytics — Fannie Mae Connect makes doing business with us easier. Continuing on the trend of providing regular value, Fannie Mae Connect is pleased to offer the following system enhancements:

  • Report Survey Tab: allows users to provide quick feedback on report content and usability.
  • Export and Print Instructions: informative details about how to best optimize each report’s view.
  • Interactive Quick Tips Demo: instructive tutorial to navigate users through Tableau reporting functionality.

For more information, visit the Fannie Mae Connect web page.

Fannie Mae Connect 

Help Homeowners Refinance their Modified Mortgages

Homeowners who were served under the Home Affordable Modification Program (HAMP) may benefit from the Home Affordable Refinance Program (HARP). To help you reach out to these homeowners before HARP expires in December, the Fannie Mae Marketing Center now offers a customizable letter that explains the potential benefits of refinancing to a stable fixed rate mortgage. This letter is one of many professionally designed pieces available free of charge on our Marketing Center. Visit the Marketing Center today to learn more.
 
Fannie Mae Marketing Center

Build New Skills with HFI InDepth

With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:

Visit Fannie Mae’s Training page today to see the full calendar of training opportunities and to register!

View Upcoming Courses  

Recent Tweets

From @CommunicatorKLC- Regina Lowrie: A Leading Force for #GenderEquality In Mortgage Banking @FannieMae:
https://t.co/6AshlQMMuu

June 15, 2016
 
Purchase #mortgage demand expected to grow, credit standards to stay same. Our Q2 Mortgage Lender Sentiment Survey:
http://bit.ly/1YofBIh

June 14, 2016

Source: Fannie Mae

Fannie Mae Single Family Servicing News: Announcement SVC-2016-05 and Lender Letter LL-2016-03

Investor Update
June 8, 2016

Announcement SVC-2016-05: Servicing Guide Updates

The following updates have been made to the Servicing Guide:

  • Retirement of Delinquency Counseling Requirements for Community Lending Mortgage Loans
  • Fannie Mae HAMP Modification Termination
  • Foreclosure Title Costs
  • Further Reduction of Servicing Requirements for Florida Acquired Properties
  • Property Insurance Reimbursement Limits
  • Mortgage Release Policies and Procedures
  • Miscellaneous Revision

Please read the Announcement for details.
Announcement (pdf)

Lender Letter LL-2016-03: Lender-Placed Insurance Effective Date Extension For Servicers Using American Modern Insurance Group

This Lender Letter extends the effective date for servicers using American Modern Insurance Group as its lender-placed insurance carrier to comply with the new deductible amounts for lender-placed insurance policies renewed or obtained with an effective date on or after July 1, 2017.
Lender Letter (pdf)

SMDU Updated to Support Fannie Mae’s Principal Reduction Modification Program

Last weekend Servicing Management Default Underwriter™ (SMDU™) Version 6.8 was released, enabling servicers to quickly determine borrower eligibility for our Principal Reduction Modification program. SMDU Version 6.8 provides servicers certainty and efficiency through a variety of key enhancements, such as the ability to:

  • Accurately and consistently interpret the principal reduction modification program, including calculating the trial payment plan and final modification terms.
  • Eliminate labor-intensive activities and reduce errors by automatically checking the Fannie Mae Principal Reduction Eligible List and the most recent Fannie Mae Non-Eligible List.
  • Evaluate borrowers for a Principle Reduction Modification well ahead of the policy effective date of October 1, 2016.

For more information, visit the SMDU webpage.
SMDU Version 6.8 Release Notes (pdf) 

Fannie Mae to Securitize Reperforming Mortgage Loans

Fannie Mae is preparing to issue its first Pooled from Portfolio (PFP) MBS pool containing mortgage loans that were previously modified and are now being securitized (see MBS News Announcement and News Release).

As a result, Fannie Mae is reminding the servicer of its responsibilities related to PFP mortgage loans. The servicer is responsible for the following tasks:

  • Code all of PFP mortgage loans in its records as MBS mortgage loans as soon as possible and service them in accordance with the provisions of the Servicing Guide applicable to MBS mortgage loans.
  • Utilize the following reports available in the Servicer’s Reconciliation Facility (SURF™) on a monthly basis: PFP Book, PFP New Issue, and PFP Reclass to identify a PFP mortgage loan.
  • Perform a periodic reconciliation on the PFP mortgage loan portfolio utilizing the reports available in SURF.

Please see Fannie Mae’s SURF webpage for additional information on access to SURF and Job Aids, as well as the Servicing Guide A2-1-02, Servicer’s Duties and Responsibilities Related to MBS Mortgage Loans.
SURF Webpage 

Build New Skills with HFI InDepth

With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:

Visit Fannie Mae’s Training page today to see the full calendar of training opportunities and to register!
View Upcoming Courses 

Recent Tweets

Home Purchase Sentiment Index reaches all-time high as consumers report income increase:
http://bit.ly/1Unyaa2

June 7, 2016
 
Interested in becoming a @FannieMae customer? Here’s where to start:
http://bit.ly/1UmiQul

June 6, 2016

Source: Fannie Mae

Why HAMP and HARP Have Run Their Course

Investor Update
May 9, 2016

The Obama administration’s Making Home Affordable program has been extended and expanded so many times that it’s gotten hard to imagine life without it. But the days may be numbered for MHA and its two primary initiatives, the Home Affordable Modification Program and Home Affordable Refinance Program.

As the housing market’s recovery continues to solidify, the number of underwater borrowers that MHA was designed to help has receded, not to mention the fact that a new administration will occupy the White House following the upcoming elections.

In one sense, the scheduled Dec. 31 end date of Making Home Affordable is a nonevent because nationally, the volume of loans flowing through HAMP and HARP has slowed considerably. But the programs are still a force to be reckoned with. The refinance program’s volume has been significant in the past and remains so in certain regions. And there’s no denying that the modification program, while small in size now, has had a huge influence over the way loss mitigation is handled in the market.

“MHA has left a lasting impact on the industry,” said Mark McArdle, deputy assistant secretary of the Treasury Department’s Office of Financial Stability. “Previously, modifications were typically about kicking the can down the road and ultimately did not reduce payments. HAMP has introduced a standardized loss mitigation waterfall as a common expectation. The question is, when we go away, how much of that will remain?”

The Federal Housing Finance Agency is weighing options for a refinance program to succeed HARP, but any plan would be limited to loans purchased by its primary charges, Fannie Mae and Freddie Mac. And it’s so far been silent on any plans for a new modification program to take HAMP’s place.

But HAMP’s influence will continue long after servicers stop taking requests for new workouts. The runoff of previously modified loans will last for years, while other forms of loss mitigation will continue to incorporate procedures that were rare, or even nonexistent, prior to its existence — not to mention how history will view Making Home Affordable’s legacy in the broader context of the Great Recession.

“What the expiration of this means will be a matter of how you view economics,” said Les Parker, an industry veteran and contributing writer to The Mortgage Professional’s Handbook, a guidebook on the inner-workings and history of the mortgage industry published earlier this year. “It is government intervention, and the questions people will look at is, was that government intervention good or bad?”

With that in mind, let’s take a look at what the mortgage industry might look like once HAMP and HARP have come to an end.

A Political Question

Both Republican and Democratic presidents have shown a willingness to let government intervene in the mortgage markets in the past. It’s unclear where the current slate of presidential candidates stand on the issue, but generally, Parker said, “I think the odds are Making Home Affordable is not going to be extended if a Republican is coming in.”

Some Republicans and investors, as well as the special inspector general for the Troubled Asset Relief Program that funds MHA, have been critical of HAMP’s redefault rate or the program’s inability to reach more borrowers. Critics also have showed concern about the potential moral hazard it presents in lowering delinquent borrowers payments in standardized ways that don’t account more granularly for individuals’ merits, while leaving performing borrowers’ unchanged, Parker noted.

Certain Democrats as well as the Treasury, the FHFA and other proponents have meanwhile defended the program. They note that the majority of HAMP loans remain current after modification, that the program was structured to minimize moral hazard and that performance improved over time, with the latest iterations proving generally more effective than proprietary modifications.

That debate will resurface in any contemplation of an extension or successor program to HAMP. But because the next president will take office shortly after MHA’s scheduled expiration, it’s unlikely there will be any change from the current plan to let it sunset, unless it is a simple extension. However, an extension remains a long shot because of the widespread perception that the program was created to respond to a crisis that no longer exists.

“I think it will sunset because how do you justify that there is still a problem?” Parker said.

Ultimately, HAMP could become the model for what some are calling a “mod on a shelf,” which could be revived in the event of a future housing crisis, said Eric Selk, the executive director of Hope Now.

“HAMP was developed to address a crisis and we’re really not in a crisis,” he said.

While the end of Making Home Affordable may serve as fodder for political rhetoric in debates about housing policy, market conditions are generally far better than they were during the crisis, said David Lykken, president and founder of Transformational Mortgage Solutions, a consulting firm in Austin, Texas.

“It’s important to realize as we go into this election cycle that there could be a lot of talk about how the end of Making Home Affordable could destroy homeownership to suggest that we need the programs,” he said.

But delinquencies have returned to normalized levels, noted Lynn Fisher, a vice president of research and economics at the Mortgage Bankers Association. And even though negative equity levels aren’t back to normal, they are far closer to it.

The percentage of underwater homes among people with a mortgage is less than 10%, as opposed to a rate more than twice that during the crisis, according to CoreLogic chief economist Frank Nothaft.

“You would normally expect to see negative equity closer to 2% to 3%. We’re at most two to three years from normality,” Nothaft said.

Overall, the number of underwater homeowners with a GSE loan has dropped by more than 80% since its peak at the end of 2011, and the vast majority of the remaining underwater borrowers are current on their mortgages, according to FHFA Director Mel Watt. About 9% are still seriously delinquent.

While borrower distress associated with crisis-era underwater homes is less of a problem on average, it remains a challenge in certain concentrated regions. So the expiration of a modification program specifically designed to help these borrowers will put some stress on these regions and entities that hold concentrations of loans there.

States with longer foreclosure timelines such as New York, New Jersey and Florida are more likely to feel some impact from HAMP’s expiration, said Michael Fratantoni, the MBA’s chief economist.

And some regions that still lag in home price recovery will be affected more than others when MHA’s refinance program ends. These include Las Vegas, the Inland Empire in California, and parts of Florida, Fratantoni added.

HARP Will Be Replaced

While it was less groundbreaking than HAMP and received the benefit of a number of refinements over time, the Home Affordable Refinance Program didn’t have as tough of a row to hoe.

“HARP was an amazingly successful program,” said Fratantoni. “I think HAMP had some more hurdles to get over.”

And unlike HAMP, there are immediate plans for a GSE successor to HARP.

“As HARP winds down, we are also working to make sure that borrowers with high loan-to-value ratio loans have a refinance option in the future,” Watt said in in a policy speech in March, noting that it “will be important in the event there are regional or localized economic disruptions that lead to negative equity.” However, borrowers who previously participated in HARP would not be eligible to refinance under the new program.

The GSEs have helped more than 3.3 million homeowners refinance their mortgages through HARP, saving them on average $2,200 a year in reduced mortgage payments.

HARP loans accounted for as much as 40% of Fannie Mae and Freddie Mac refinance volume at the program’s height in May 2012, according to Black Knight Financial Services estimates. However, that was an unusual month, and the percentage has fallen drastically over time. While it continues to aggressively target remaining eligible borrowers, the FHFA found HARP accounted for only about 5% of GSE refinances during January 2016 and quarterly averages were no higher than around 27% at the market’s peak.

So what kind of program could succeed HARP at Fannie and Freddie?

One possibility is a Fannie Mae loan modeled off of the Department of Veterans Affairs’ streamline refinance program, said Brent Nyitray, director of capital markets at iServe Residential Lending in Stamford, Conn.

“That’s one thing the government could easily do if they wanted to permanently extend HARP,” he said.

Among other things, the Department of Veterans Affairs does not require an appraisal on its streamline refinances, which would help underwater borrowers overcome any loan-to-value eligibility restrictions.

“The question will be will lenders want to do that? Because there are fears of having the loan put back to you by Fannie Mae,” Nyitray said.

Source: National Mortgage News

Additional Resource:
Nationonal Mortgage News (Life After HAMP: Many Requirements, Few Standards)

VALERI Servicer Newsflash

Investor Update
May 11, 2016

IMPORTANT INFORMATION
Foreclosures on Mobile Homes – Foreclosure declaration documents must specifically reference the mobile home in order to assure that both the home and the land are properly foreclosed. Many states require two separate foreclosing proceedings to occur – one proceeding to foreclose the interest on the land and a second proceeding to foreclose on the title to the mobile home. The second procedure may have to be filed with the state Department of Motor Vehicles (DMV). When the loan is referred to foreclosure, the servicer must advise the foreclosing attorney that it is a mobile home and whether filing with the state DMV is required. VA will re-convey the mobile home to the servicer if it is determined that the foreclosure was not in compliance with requirements (Code of Federal Regulations, Title 38, Part 36, Subpart B, §36.4323).

Extension of Servicemembers’ Civil Relief Act (SCRA) – On March 31, 2016, President Obama signed the Foreclosure Relief and Extension for SCRA, which extends the current 1-year period of protection against foreclosures through December 31, 2017.

Illinois Consent Judgments – If a loan terminates by a consent judgment in the state of Illinois, the servicer should report the Deed in Lieu Complete event. VALERI will automatically pay the deed in lieu attorney fees on the Basic Claim. If the servicer incurred foreclosure attorney fees, the servicer will need to submit an appeal.

Servicer Transfer Events – The Servicing Transfer (Receiving Servicer) event should only be reported when a servicer is acquiring the loan from another servicer. This event is not required to be reported at loan origination. The event should be reported after the servicer selling the loan has reported the Servicing Transfer (Transferring Servicer) event in VALERI. Failure to report these events in the proper order could result in a business rule failure (Code of Federal Regulations, Title 38, Part 36, Subpart B, §36.4317).

Due to a known defect reported in the VALERI Servicer Newsflash dated February 23, 2016, all servicers should continue to use the SWP Bulk Upload template located on the VALERI website to report servicer transfer events. The template can be found under ‘Guides and Templates’ at http://www.benefits.va.gov/homeloans/servicers_valeri.asp. This defect is tentatively scheduled to be resolved in the September 16.3 manifest release.

REMINDER
Liquidation Appraisal Fees –
Servicers are expected to pay VA appraisers timely.

Bulk Upload Template – Servicers should remove all loans from the Bulk Upload template that are not in their portfolio. Reporting on loans no longer in your portfolio causes rejected and failed events to generate. Event reporting status can be found on the Servicer Event Report Log and also on the Servicer Loan Listing report.

VALERI Password Reset Requests – The VALERI helpdesk does not reset passwords. Users must contact their VALERI Company Administrator within their office for all VALERI password resets and other access issues.

Improper Transfer of Custody (ITOC) or Invalid Sale Results (ISR) – If a servicer reports an ITOC or ISR event in error, the event cannot be cancelled. The servicer is still responsible for the Property Management fee of $3,410 which will be included in a bill of collection (M26-4 VA Servicer Handbook, Chapter 17).

DEVELOPMENT UPDATES
On Thursday, April 28, 2016, VALERI 16.1 Reports manifest was released. The following report enhancements were included:

CQ 11562 – Added a definition to describe the Servicer User Audit report

CQ 11240 – New Appeal Summary report has been created to provide additional detailed information and replaces the Appeal Status report. This new report provides the status and disposition of all appeals submitted. The report includes the item and dollar amount being appealed, the status of the appeal, and the results of VA’s review. The Appeal Status report will be removed from VALERI in a future release.

Source: VA

VA Circular 26-16-14 Title Requirements for Conveyance of Real Property

Investor Update
May 17, 2016

1. Purpose. This Circular provides clarification of the documents required to properly provide clear and marketable title for conveyed properties to the Department of Veterans Affairs (VA) in every state and territory in the United States.

2. Background. Conveyance of properties to the Secretary of Veterans Affairs (the Secretary) from VA-guaranteed loan holders (servicers) is addressed in Title 38, Code of Federal Regulations (CFR), 36.4323, titled “Election to convey security”. Paragraph (d)(5) of this regulation states: Each conveyance or transfer of real property to the Secretary pursuant to this section shall be acceptable if:

a. The holder thereby covenants or warrants against the acts of the holder and those claiming under the holder (e.g., by special warranty deed); and

b. It vests in the Secretary or will entitle the Secretary to such title as is or would be acceptable to prudent lending institutions, informed buyers, title companies, and attorneys, generally, in the community in which the property is situated.

3. Action. VA’s determination of clear and marketable title is dependent on state statutory requirements. A revised state-by-state list of required documents for providing clear and marketable title (Exhibit A) contains the comprehensive collection of documents when conveying or transferring real property to the Secretary. The Circular does not affect timeframes for submission of title documents. This new requirement will take effect 30-calendar days from the date of this Circular for loans that are terminated by foreclosure or deed-in-lieu. Exhibit A will be posted on VA’s website at: http://www.benefits.va.gov/HOMELOANS/documents/docs/title_document_timeframes.xls.

5. Rescission: This Circular is rescinded July 1, 2018.

By Direction of the Under Secretary for Benefits

Michael J. Frueh
Director, Loan Guaranty Service

Source: VA

VA Circular 26-16-13 Special Relief Following Louisiana and Texas Severe Storms and Flooding

Investor Update
May 3, 2016

1. Purpose. This Circular expresses concern about Department of Veterans Affairs (VA) home loan borrowers affected by severe storms and flooding in the States of Louisiana and Texas, and describes measures mortgagees may employ to provide relief.

2. Direct and Indirect Impact on Borrowers. Directly affected by the Louisiana and Texas severe storms and flooding were those whose homes were severely damaged or destroyed, the families of those killed during the storms and flooding, and those who suffered considerable personal injury. Also directly affected were those whose work environments were destroyed or severely damaged as a result of the storms and flooding. Many others have been indirectly affected, including business partners of those in the federally declared disaster areas announced by the Federal Emergency Management Agency (FEMA). The impact may continue to ripple throughout the country, as evacuees travel nationwide to seek the support and shelter of family members.

3. Forbearance Request. VA encourages holders of VA-guaranteed home loans to extend every possible forbearance to borrowers in distress as a result of the Louisiana and Texas severe storms and flooding. Careful counseling with borrowers should help determine whether their difficulties are directly or indirectly related to these storms, or whether they stem from other sources that must be addressed. The proper use of authorities granted in VA regulations may be of assistance in appropriate cases. For example, Title 38, Code of Federal Regulations (CFR), section 36.4311 (Prepayments) allows the reapplication of prepayments to cure or prevent a default. This means that if a borrower has been making additional principal payments over a period of years, the principal balance may be increased up to the scheduled balance and the increase applied toward regular installments. Also, 38 CFR 36.4315 (Loan modifications) allows the terms of any guaranteed loan to be modified without the prior approval of VA, provided certain conditions in the regulation are satisfied.

4. Moratorium on Foreclosure. Although the loan holder is ultimately responsible for determining when to initiate foreclosure, and for completing termination action, VA has requested on its website (http://www.benefits.va.gov/homeloans) that holders establish a 90-day moratorium from the date of a disaster on initiating new foreclosures on loans affected by major disasters. VA regulation 38 CFR 36.4324(a)(3)(ii) allows additional interest on a guaranty claim when eventual termination has been delayed due to circumstances beyond the control of the holder, such as VA-requested forbearance. The initial request applies to loans in the federally declared disaster areas, which VA believes should include areas declared by FEMA as eligible for public assistance as well as those areas eligible for individual assistance. Because of the widespread impact of the Louisiana and Texas severe storms and flooding, holders should ensure that all foreclosure referrals nationwide during the moratorium are reviewed prior to initiation to ensure that borrowers have not been affected significantly enough to justify delay in referral. Any questions about impact should be discussed with the VA Regional Loan Center (RLC) of jurisdiction.

5. Late Charge Waivers. VA believes that many servicers plan to waive late charges on loans in the disaster areas, and VA encourages all servicers to adopt such a policy for any loans that may have been affected due to the ripple effect of the storms and flooding as mentioned in paragraph 2.

6. Credit and VA Reporting. In order to avoid damaging credit records of Veteran borrowers in the affected areas, many servicers may suspend credit bureau reporting on loans in those areas. At this time, VA would encourage servicers to consider suspension of credit reporting on Veteran borrowers nationwide who have been affected by the storms and flooding. Similarly, VA will not penalize servicers for any late default reporting to VA as a result of the storms and flooding. This may include direct damage to servicer facilities located in the disaster areas or their operations elsewhere which may have been impacted by business partners within the disaster areas. Please contact the appropriate RLC with any questions.

7. Activation of the National Guard. Some members of the National Guard have already been called to active duty to assist in recovery efforts. Those individuals may experience financial difficulties of their own due to what could be extended tours of duty during the disaster recovery efforts. VA encourages servicers to extend special forbearance to National Guard members in this situation.

8. Rescission: This Circular is rescinded May 1, 2018.

By Direction of the Under Secretary for Benefits

Michael J. Frueh
Director, Loan Guaranty Service

Source: VA

USDA: Final Rule Publication

Investor Update
May 23, 2016

final rule amending the Section 502 guaranteed loan regulation (7 CFR 3555) was published today and will take effect on June 17, 2016. The Agency made the changes to the sections noted below to promote process efficiencies that can translate into cost-savings for our program servicers and taxpayers:

  • 3555.306 Liquidation: The Agency authorizes the servicer to obtain directly from an appraiser the liquidation value appraisal required after the expiration of the real estate owned (REO) marketing period.  Prior to this change the Agency ordered the appraisal.  This improvement in the REO and claims process is expected to reduce the timeframe in which the Agency pays a loss claim by up to 44 days.
  • 3555.353 Loss Covered by the Guarantee: The Agency has modified this section to include the servicer’s cost of obtaining the liquidation value appraisal as an eligible cost for reimbursement when calculating a loss payment.
  • 3555.353 Net Recovery Value: The Agency has updated this section to remove the reference to the requirement that the Agency obtain the liquidation value appraisal.

Additional guidance will be provided with Handbook HB-1-3555 updates which will be published on June 17, 2016.

Questions regarding this announcement may be directed to the National Office Division at (202) 720-1452.

Thank you for your support of the Single Family Housing Guaranteed Loan Program!

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452

USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)

Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

Source: USDA

MHA Program Update Supplemental Directive 16-03: Making Home Affordable Program ? MHA Program Termination and Borrower Application Sunset II

Investor Update
May 2, 2016

Today, May 2, 2016, Supplemental Directive (SD) 16-03: Making Home Affordable Program – MHA Program Termination and Borrower Application Sunset II was issued, providing additional guidance to servicers regarding the termination of MHA for Non-GSE Mortgages, as outlined in SD 16-02, particularly with respect to consideration and/or evaluation of borrowers who request assistance, or to whom an offer of assistance has been extended under an MHA program.

This SD also provides guidance with respect to the eligibility of certain GSE HAMP Loans to receive pay-for-performance incentives through the Troubled Asset Relief Program (TARP). Mapping of the Handbook incorporating the guidance provided in this SD, as well as that provided in SD 16-02, is also included. A revised version of the MHA Handbook incorporating the guidance from both SDs will be issued in May 2016.

Unless otherwise specified, this SD is effective immediately, and amends and supersedes the relevant portions of the Handbook.

This SD covers the following topics:

  • Transfers of Eligible Loans to Non-SPA Servicers
  • Compliance with Laws
  • Borrower Escalations
  • Single Point of Contact
  • Federally Declared Disaster (FDD) Forbearance Plans
  • HAMP
  • HAFA
  • 2MP
  • Government Loans
  • Reporting
  • Handbook Mapping Clean-Up and Clarifications

This SD does not apply to mortgage loans that are insured or guaranteed by the Department of Veterans Affairs, and except as noted, GSE Loans, or those insured or guaranteed by the Federal Housing Administration or by the Department of Agriculture’s Rural Housing Service.

Read SD 16-03 in its entirety for more information.

Questions?
Email the HAMP Solution center or call 1-866-939-4469.

Source: MHA

MHA HAMP Update Supplemental Directive 16-04: Making Home Affordable Program – Handbook for Servicers Version 5.1

Updated 6/17/16: Correction: Making Home Affordable Program – Handbook for Servicers Version 5.1

Version 5.1 of the Making Home Affordable Program Handbook for Servicers of Non-GSE Mortgages (Handbook), published on May 26, 2016, inadvertently omitted two section headings from the Table of Contents and one from the text (Section 6.6 Principal Forbearance in Chapter II), and contained a typo referring to “Tier 2 or Tier 2” (rather than “Tier 1 or Tier 2”) in Section 5.2 of Chapter III.

As of today, June 17, 2016, a corrected Handbook for Servicers Version 5.1 is available for download from HMPadmin.com.

Source: MHA

Investor Update
May 26, 2016

As of today, May 26, 2016, servicers can download Version 5.1 of the Making Home Affordable Program Handbook for Servicers of Non-GSE Mortgages (Handbook) from HMPadmin.com. The Handbook is a consolidated reference outlining the requirements and guidelines of the Making Home Affordable Program for mortgage loans that are not guaranteed by Fannie Mae or Freddie Mac.

Unlike Supplemental Directives (SDs), which outline specific policy topics only, the Handbook is organized so servicers can easily find program information in one convenient guide.

Version 5.1 of the Handbook incorporates and supersedes in their entirety SDs 16-01, 16-02, and 16-03.

See SD 16-04 Making Home Affordable Program – Handbook for Servicers Version 5.1 for more information regarding these updates.

Source: MHA

MHA HAMP Reporting Update Updated Job Aids Available on HMPadmin.com

Investor Update
May 31, 2016

Updated versions of the following job aids and/or forms were posted on the secure section of HMPadmin.com for the MHA Loan State Change and MHA Duplicate Borrower processes.

MHA Duplicate Borrower Process Job Aid

  • Updated with the current MHA Handbook guidance for Limitations on Multiple Modifications.
  • Provides Social Security Number Loan Integrity Rules (LIRs).
  • Provides HAMP® Solution Center (HSC) and Servicer Integration Team (SIT) mailbox e-mail addresses.
  • Provides cancellation reason code for servicers attempting to cancel Pending Duplicate Borrower Cases.
  • Revisions to Resolution Type 6 (Reported loan was transferred with action to the Reporting Servicer).

MHA Notification of Duplicate Borrower Template

  • The LIR Number and or LIR Description Text is a required field.
  • HAMP Tier Indicator has changed to Program or HAMP Tier Indicator and selections include: FHA-HAMP and Streamline HAMP, as well as Tier 1.

MHA Duplicate Borrower Verification Form

  • Provides cancellation reason code for servicers attempting to cancel Pending Duplicate Borrower Cases.
  • Provides HAMP Solution Center (HSC) and Servicer Integration Team (SIT) mailbox e-mail addresses.

Servicers will be required to use the MHA Duplicate Borrower Forms with the Revision Date of 05/2016 beginning on July 1, 2016.

MHA Loan State Change Form

  • Single, consolidated form that replaces all previous forms. The following forms have been retired and should no longer be used:
  • MHA Official Modification – Request for Loan State Change
  • MHA Trial Modification – Request for Loan State Change
  • MHA Official Modification – Request To Withdrawn – Loan State Change
  • MHA Trial Active – Request for Loan State Change
  • Requester should entire Desired End Loan Mode and Desired End Loan State. Current Loan Mode and State are no longer required fields.
  • Revised Instructions Tab to reflect changes in the form.


Questions?
Email the HAMP Solution center or call 1-866-939-4469.

Source: MHA

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

x

Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties