FHLMC Guide Bulletin 2016-17: Servicing Updates

Investor Update
September 14, 2016

In today’s Single-Family Seller/Servicer Guide (Guide) Bulletin 2016-17, we’re announcing the new and improved 2017 Freddie Mac Servicer Success Scorecard (Scorecard) and updating other servicing requirements. Many of the Scorecard improvements below are based directly on your feedback.
 
Your 2017 Scorecard

We’re starting clean in 2017 by refreshing the look and feel of your Scorecard. We’re making it easier to access the information that’s important to you by simplifying the existing navigation and providing a more intuitive user interface. When you log in, you’ll arrive directly at a global view of your Scorecard – just one- or two-clicks away from drilling further down into your data.

Source: Freddie Mac (full update)

FHFA: Three Easy Steps to HARP: How Homeowners Can Save Thousands

Investor Update
September 13, 2016

The Federal Housing Finance Agency (FHFA) just extended the deadline for the Home Affordable Refinance Program, or HARP, to September 30, 2017, but with current rates at historic lows there is still time to act.  Refinancing through HARP is a streamlined process, and more than 3.4 million homeowners have already done it, but there are still more than 323,000 homeowners who could save an average of $2,400 per year with a HARP refinance.
 
Here are 3 Easy Steps Homeowners Can Take:

1.Check eligibility, including whether Freddie Mac or Fannie Mae own their current loan.

2.Gather information. Pull together their mortgage statements, tax returns, and bank statements.

3.Contact an approved HARP lender.  Check here for Freddie Mac or Fannie Mae.  Lenders who participate in HARP will walk homeowners through the entire process, all the way through to closing.

Two Ways to Save

There are two ways to save money with HARP:  Homeowners can either refinance to a lower interest rate and experience significant savings on their monthly mortgage payment, or refinance to a shorter-term mortgage, which translates to greater savings over the long term and helps build equity faster.

Even if a homeowner has been previously turned down for HARP, he or she may still qualify and can try again.  Additionally, homeowners who have previously modified their mortgage through the Home Affordable Modification Program (HAMP) are not disqualified from HARP and should check their eligibility to further reduce their payment.

If you are eligible for HARP, this is a unique opportunity to save on your mortgage.  Follow us @FHFA on Twitter, LinkedIn and YouTube for more information or go to www.HARP.gov today to learn more about a HARP refinance.

Source: FHFA (full blog post)

FHFA Second Quarter Foreclosure Prevention Report Shows Continuing Progress on Foreclosure Preventions

Investor Update
September 28, 2016

Washington, D.C. – The Federal Housing Finance Agency (FHFA) today released its second quarter Foreclosure Prevention Report which shows that Fannie Mae and Freddie Mac completed 48,438 foreclosure prevention actions in the second quarter of 2016, bringing the total number of foreclosure prevention actions to more than 3.7 million since the start of the conservatorships in September 2008.  The report also shows that the serious delinquency rates of Fannie Mae and Freddie Mac loans declined to their lowest levels since 2008.

FHFA’s report also includes data on Fannie Mae and Freddie Mac home retention actions, delinquency data and real estate owned (REO) inventory.  FHFA publishes the report data in an online, interactive Borrower Assistance Map on FHFA.gov.  Other foreclosure prevention data noted in the quarterly report include:

  • The serious delinquency rate of Fannie Mae and Freddie Mac loans fell to 1.2 percent at the end of the second quarter, the lowest level since the start of conservatorships in 2008.
  • The number of Fannie Mae and Freddie Mac loans 60+ days delinquent declined another 6 percent during the quarter.
  • Fannie Mae and Freddie Mac’s REO inventory declined 13 percent in the second quarter to 57,937 as property dispositions continued to outpace property acquisitions.

Link to Report

Contacts:
Media: Corinne Russell (202) 649-3032 / Stefanie Johnson (202) 649-3030
Consumers: Consumer Communications or (202) 649-3811

Source: FHFA

FHA INFO #16-64: Single Family Housing Policy Handbook 4000.1 September Update

Investor Update
September 30, 2016

Single Family Housing Policy Handbook 4000.1 September Update

Today, the Federal Housing Administration (FHA) published an update to the Single Family Housing Policy Handbook 4000.1 (SF Handbook), which furthers FHA’s goal of a comprehensive and consistent source of FHA Single Family Housing policy.

The September 30th SF Handbook update contains technical changes for consistency and clarity, and several policy updates. All stakeholders in FHA transactions should review the changes to the SF Handbook in the September 30th Transmittal available in FHA’s Online Housing Policy Library. For a detailed summary of today’s SF Handbook update, read FHA’s online article.

Also, concurrent with this update:

  • The previously published sections for Claims and Disposition for Title II forward mortgages became effective today.
  • A new, pre-recorded training webinar, SF Handbook Module 9: Nonprofit Approval and Governmental Entities, became available. This new module augments FHA’s recently updated series of SF Handbook self-paced, pre-recorded webinars.

Quick Links

New FHA Connection System Data Fields Support Property Assessed Clean Energy Obligations

On September 24th, 2016, the Federal Housing Administration (FHA) implemented two new data fields on the Loan Application screen in its FHA Connection (FHAC) system that support the endorsement of new Title II forward mortgages on properties with an existing Property Assessed Clean Energy (PACE) obligation that meets FHA’s PACE requirements.

The following PACE-specific data fields now appear on the FHAC Insurance Application screen:

  • PACE Indicator: a drop-down menu option for mortgagees to indicate a “YES” if the property has an eligible PACE obligation, or “NO” if the property does not have an eligible PACE obligation.
  • PACE Amount: visible only if a mortgagee indicates “YES” in the PACE Indicator field, the PACE Amount data field should be filled in by mortgagees with the dollar amount outstanding on the eligible PACE obligation. This field only supports whole dollars.

Mortgagees may begin using these fields to indicate mortgages being insured with outstanding PACE obligations. Mortgagees that indicate a “YES” in the PACE Indicator field should also provide a dollar amount in the PACE Amount data field; however, completion of this field is optional at this time.

FHA published its policy on using FHA insurance on new Title II forward mortgages for single family homes with Property Assessed Clean Energy (PACE) obligations in its July 19th, 2016, Mortgagee Letter 2016-11. FHA integrated the PACE policy from Mortgagee Letter 2016-11 into the Single Family Housing Policy Handbook 4000.1 as of today.

New, Pre-Recorded Training Webinars Now Available

New, pre-recorded training webinars are now available on FHA’s Single Family Housing Events and Training web pages:

  • Home Equity Conversion Mortgage (HECM) Financial Assessment Update (recorded on 9/22/16)
  • Navigating the FHA Condominium Project Approval Process (recorded on 9/21/16)
  • FHA Appraisal Essentials – An In-Depth Look (recorded on 9/14/16)
  • 104 Electronic Appraisal Delivery Portal (EAD) Onboarding and Use Tips (recorded on 9/6/16)

Plus, check out upcoming events and training on FHA’s Single Family Housing Events and Training web pages.

FHA Publishes Lender Insight – Issue #13
Today, the Federal Housing Administration (FHA) published its quarterly Lender Insight newsletter. Issue #13 includes information on:

  • Certification and recertification requirements; and
  • The quarterly Loan Review Update for fiscal Quarter 3.

The objective of Lender Insight is to provide lenders with information about what FHA is seeing in recertifications, quarterly loan review updates, and other topics of interest to the lending community. Each issue also contains information designed to help lenders better understand the trends and policies that affect their business.

The Lender Insight newsletter is published online, with current and past versions accessible from the FHA Lender page on hud.gov, under the “Performance” tab. An email notice is sent to those who have subscribed to receive email notices
from FHA. If you would like to be included on the FHA notification list, including notifications of when future issues of Lender Insight are published, visit the FHA INFO subscription page to subscribe.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at:
    www.hud.gov/answers.
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

Source: HUD (FHA INFO #16-64 full version)

FHA INFO #16-62: Extension of Effective Date for Home Equity Conversion Mortgage Servicing Fee Set-Aside Growth Rate

Investor Update
September 26, 2016

Today, the Federal Housing Administration (FHA) is announcing that it plans to issue guidance that would extend the October 3, 2016, effective date for revisions to the Servicing Fee Set-Aside compounding interest rate (growth rate) for the Home Equity Conversion Mortgage (HECM) program.

Mortgagee Letter 2016-10, published on July 13, 2016, established the use of the Note Rate to calculate the growth rate (compounding interest rate) for HECM Servicing Fee Set-Asides, effective for HECM case numbers assigned on or after October 3, 2016. An upcoming Mortgagee Letter will supersede the references to the Servicing Fee Set-Aside growth rate effective date only. This extension will allow both mortgagees and FHA to complete technology updates needed to operationalize this change.

Mortgagees should note that all other provisions contained in Mortgagee Letter 2016-10 will remain in effect.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at: www.hud.gov/answers.
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

Source: HUD

FHA INFO #16-61: New FHA Connection Functionality Allows Electronic Claims Filing for Claims Without Conveyance of Title Procedure

Investor Update
September 21, 2016

Servicers filing claims related to the Federal Housing Administration’s (FHA) Claims Without Conveyance of Title (CWCOT) procedure can now file these CWCOT claims electronically through the FHA Connection (FHAC) system. New FHAC functionality now allows electronic submission of these claims, providing more efficient submission of CWCOT claims for servicers, and more efficient claims processing by FHA.

The new function is accessible in FHAC by:

  • Accessing the Single Family FHA screen;
  • Selecting the Single Family Servicing option;
  • From the Single Family Servicing screen, accessing the Claims Processing screen; and
  • Choosing the “Claim Type 06” link under the Claims Input section of the Claims Processing screen.

FHA encourages all servicers to take advantage of the process efficiencies inherent in electronic CWCOT claim submissions via FHAC, or the existing Electronic Data Interchange (EDI) file submission capability, as soon as possible. However, servicers that have already submitted paper-based CWCOT claims should not resubmit these claims. Such claim submissions will continue to be processed as normal.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at:
    www.hud.gov/answers.
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

Source: HUD

Fannie Mae Single Family Servicing News: Visit us at MBA Annual 2016

Investor Update
September 28, 2016

Visit Us at MBA Annual 2016 — Walk Right In, Engage With Us

Simple. Open. Certain. That’s how you’ll find us at the center of the HUB at MBA’s Annual Convention and Expo, October 23 – 26, in Boston. Whether you have a specific question, or want to find out about the next big thing, you won’t be able to miss us. We’ll have information, experts, and personal attention — all for you. We’re grateful for your business and excited to meet with you to talk about solutions and technologies to transform your business. 
 
AAA Matrix Updates

The AAA Matrices for all judicial foreclosure states have been updated to add information regarding a Motion to Dismiss Foreclosure in the Standard Excess Fees section. Additionally, all AAA matrices have been updated to remove all references to the nonroutine_litigation@fanniemae email address. The updated versions will be available on the Fannie Mae business website on October 3. Servicers may access these documents on the Fannie Mae business website by logging in with their valid user ID and password (or contact their Technology Manager Administrator for access assistance). 

Updates to Title Cost Line Items in LoanSphere Invoicing

Fannie Mae Expense Reimbursement has added new Title Cost line items to the available list of line items in LoanSphere Invoicing™. The new line items Category and Subcategory are outlined below.

These line items will require that the From Date be populated when submitting a claim in LoanSphere Invoicing:

  • Title Costs Cateogry 9
  • Subcategory 813: Title Costs – Foreclosure
  • Subcategory 814: Title Costs – Modification

These existing line items below will require that the From Date to be populated when submitting a claim in LoanSphere Invoicing:

  • Title Costs Cateogry 9
  • Subcategory 805: Title Costs – Deed-in-Lieu of Foreclosure
  • Subcategory 806: Title Costs – Bankruptcy

Note: The From Date should represent the date the Title expense was incurred/completed.

Effective November 28, the following line items below will be deactivated and will no longer be available to Servicers:

  • Cost of Title Examination/Abstract 50
  • Subcategory 801: Title report (uninsured) – Foreclosure
  • Subcategory 802: Title report (w/required insurance) – Foreclosure
  • Subcategory 803: Title Update – Foreclosure
  • Subcateogry 804: Other/Misc Title Costs
  • Subcateogry 807: Title Update – Other

Reference the Servicer Expense Reimbursement Line Items in LoanSphere Invoicing document for a list of all Servicer expense categories and subcategories for conventional loans that are available in BKFS LoanSphere Invoicing.

If you have any questions or concerns related to the LoanSphere Invoicing Line Items, please submit your inquiry to expensereimbursement_lineitemconsolidationproject@fanniemae.com

Request for Release/Return of Documents Updated

Fannie Mae has recently published an updated Request for Release/Return of Documents (Form 2009).

Please note that changes made to the form include:

  • Removal of the requirement to list the Fannie Mae Pool Number
  • Addition of two new reasons for requesting documents
  • Transfer of Servicing
  • Transfer to Separate Custodial Agreement
  • Addition of one new reason for retaining documents
  • Foreclosure Complete

The instructions for completing Form 2009 have also been updated. The servicer is authorized to begin using the updated form immediately. 

Updated HSSN Job Aids Now Available

Updated HomeSaver Solutions® Network (HSSN) job aids have been published on the Servicing Training page. The updates reflect the changes made in Asset Management Network (AMN)/HSSN Release 22.0. Information on uploading large PDF files and the Servicer Evaluation Date field, updated screen captures and additional campaign codes can be found in the following job aids:

Future Changes to Investor Reporting – All Servicer Forum

Please plan on attending the upcoming Future Changes to Investor Reporting – All Servicer Forum. During the October forums we will provide a more detailed overview of the Transaction Type 96 loan activity summary reporting.

We are offering two sessions: October 27 at 2:30 p.m. ET and October 28 at 2:30 p.m. ET.

Who Should Attend?
Every servicer who does business with us. To accommodate your busy schedule, we will host two sessions each month covering the same topic and materials at each session. Simply pick the date that works best for your schedule. Register today, as space is limited. Be sure to forward this invitation to others in your organization who would also benefit from these forums.

Learn More
Visit the Future Changes to Investor Reporting web page for the latest information and resources. Questions? Contact your Servicer Integration Lead or email call-in_information@fanniemae.com

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Will Slow Growth Persist for the Remainder 2016?
With events like the Brexit announcement behind us the good news is that housing continues to grow, according to Doug Duncan, Fannie Mae’s chief economist. Read more

Can Higher Education Help Boost Homeownership?
The latest research on the relationship between a college degree and homeownership confirms that education is a key factor in determining who is likelier to buy a home. Read more

A Louisiana Builder Shares Why Homes in His Area Are in Short Supply
After hurricanes and an oil spill, this year may be the best in a decade for builder Randy Noel (pictured right) of southern Louisiana. Read more

Receive regular content updates by registering at the sites.
 
Recent Tweets

Watch online as @SCClemons interviews our CEO Tim Mayopoulos @ #ATLX. Friday, 3:45 p.m. ET:
http://theatln.tc/2ds11ge

September 28
 
Stay on top of our latest servicing announcements, lender letters, and notices:
http://bit.ly/2dprxqz

September 27

Source: Fannie Mae

Fannie Mae Single Family Servicing News: New Line Items Available in LoanSphere Invoicing

Investor Update
August 31, 2016

New Line Items Available in LoanSphere Invoicing

As outlined in the updated Servicer Expense Reimbursement Line Items in LoanSphere Invoicing™ posted on August 24, Fannie Mae Expense Reimbursement has added new line items to the available list of line items in LoanSphere Invoicing™. The line items are

  • General Servicers Category 20
  • Subcategory 160: Escrow/Refund Provided in Error: This line item should only be used if the Servicer provided an Escrow Balance or a Refund in error and is requesting to be reimbursed.
  • Subcategory 159: FHA/VA/Rural HUD Reimbursement: This line item should be used if directed by a Fannie Mae representative to request payment for expenses associated with a FHA, VA, or RURAL loan. Expenses submitted on this line item will require pre-authorization by Fannie Mae.
  • Subcategory 161: Third Party Sales Reimbursement: This line item should only be used if directed by a Fannie Mae representative to request payment for expenses associated with a Third Party Sale. Expenses submitted on this line item will require pre-authorization by Fannie Mae.
  • Recording Costs Category 45
  • Subcategory 811: Mortgage Tax: This line item is used for mortgage taxes on a completed loan modification only in the States of Alabama, Florida, Kansas, Oklahoma, Minnesota, New York, and Tennessee.

In addition to the general services line items, new expense line items are available for reoccurring property inspections and monthly utilities. These new line items require the Servicer to enter in a Service From date and a Service To date. Specific details for these line items are available in the Servicer Expense Reimbursement Job Aid on the Fannie Mae business website.
 

Help Borrowers Exit Gracefully Through Short Sale or Mortgage Release

Our new on demand course focuses on best practices for having that difficult conversation with a customer who may not be eligible for retention solutions. Learn how to discuss the benefits of a graceful exit solution, such as short sale or Mortgage Release™, with your customers to allow them to transition from the property and avoid foreclosure.

AAA Matrices Updated for Several States

The Attorney Authorization Approval (AAA) Matrices for Arizona, California, Nevada, Ohio, and Washington have been updated to clarify Fannie Mae’s foreclosure related title costs guidelines. The Allowable Title Cost for Fannie Mae Foreclosures document has also been updated on the Fannie Mae business website to reflect the updates for these states. These documents are available for servicers who have access using their valid user ID and password. If you need access, contact your Technology Manager Administrator.

Access Message Manager Reports in Fannie Mae Connect

On August 29, 2016, nine Selling and Servicing reports were migrated to Fannie Mae Connect™ from Message Manager. The transition of these reports is part of a larger effort to centralize reporting, and to retire Message Manager in late October 2016.

More information on the Message Manager report transition is provided in the Fannie Mae Connect Implementation Notification.

Summer is Still Here! Sharpen your Investor Accounting Skills with HFI InDepth for Half the Price

Are you involved in investor accounting for your company? HFI® InDepth virtual classes provide training in custodial accounting, reconciling actual/actual loans, and MBS accounting. You’ll learn tips for reporting on your loans and have access to an expert instructor who can answer your questions during a two-hour session from the comfort of your desk.

Regular price: $250
Summer price: $125 (June 20 through September 22)

Register today and automatically get the summer discount for one or more of these HFI InDepth classes:

Recent Headlines From Our Websites

Home Equity Levels Bounce Back in America’s Largest Cities
Can Playing Pokémon Go Boost Your Business?
Healing Labor Market Improves the National Foreclosure Picture

Receive regular content updates by registering at the sites.
 
Recent Tweets

Servicers, here’s why some say you should innovate with the consumer in mind:
http://bit.ly/2bU2FrQ

August 30
 
The improved #jobs market is helping push foreclosure starts to their lowest level since 2000:
https://t.co/loLkgegEQA

August 29
 
Source: Fannie Mae

Fannie Mae Single Family Servicing News: Announcements SVC-2016-08 and RVS-2016-01

Investor Update
September 14, 2016

Announcement SVC-2016-08: Servicing Guide Updates

The Servicing Guide has been updated to include changes related to the following:

  • Foreclosure Time Frames and Compensatory Fee Allowable Delays Exhibit
  • Mortgage Insurer Delegations for Workout Options
  • Form 3179 and Form 181 Loan Modification Agreement Instructions

Read the Announcement for full details.

For a summary of key updates in this Servicing Guide Announcement, view the video presented by Bill Cleary, Vice President of Single-Family Servicing Policy & Solutions, or check out the Guide Update Presentation here.
 
Announcement RVS-2016-01: Reverse Mortgage Loan Servicing Manual Updates

The Reverse Mortgage Loan Servicing Manual has been updated to align with HUD instructions related to HECM hazard insurance policy coverage requirements. Read the Announcement for more details.
 
Future Changes to Investor Reporting – All Servicer Forum

Please plan to attend the Future Changes to Investor Reporting – All Servicer Forum. Our September Forums will be focusing on an overview of the Customer Transition requirements and activities occurring in Feb. 2017. Register via the links below for a session that works best for your schedule:

Every servicer who does business with us should attend this forum. To accommodate your busy schedule, we will host two sessions each month covering the same topic and materials at each session. Simply pick the date that works best for your schedule. Register today, as space is limited. Be sure to forward this invitation to others in your organization who would also benefit from these forums.

Visit the Future Changes to Investor Reporting web page for the latest information and resources. If you have questions, please contact your Servicer Integration Lead or email call-in_information@fanniemae.com.
 
Allowable Title Cost Guidance

Fannie Mae recently notified law firms in the jurisdictions of Alaska, Arizona, Idaho, Nevada, New Mexico, Oregon and Washington, that Fannie Mae has extended the effective date from September 1 to December 1 for compliance with Servicing Guide Announcement SVC-2016-05, which requires law firms to seek excess title cost approval for title costs over the allowable amount set forth in the Fannie Mae AAA Matrix and the Fannie Mae Allowable Title Cost for Fannie Mae Foreclosures document. Servicers may access these documents on the Fannie Mae business website by logging in with their valid user ID and password (or contact their Technology Manager Administrator for access assistance).

There is no effective date change for other jurisdictions. Also, despite the extension for these affected states, Fannie Mae expects law firms to be in compliance with the Fannie Mae title requirements as soon as possible. If the law firm obtains a full Trustee Sale Guaranty through December 1, the firm must specify on its invoice that the title product is a TSG. When applicable, servicers should request reimbursement from Fannie Mae for these TSG expenses by using the following line item: Title Costs (Category ID 9) — Trustee Sale Guarantee (Subcategory ID 1). 
 
Simplification of Documentation Requirements and Introduction of Expense Reviews

As outlined in the updated Servicer Expense Reimbursement Job Aid that was posted on August 24, Fannie Mae will no longer require supporting documentation at the time of submission for certain expenses. However, these expenses may be subject to a review of supporting documentation prior to or after disbursement of payment. The impacted expenses include Homeowners Association/Condo Association (HOA/COA) Dues, Mortgage Insurance, Recurring (Ongoing) Property Inspections, Technology Usage Fees, and Utility Bills

When a claim is selected for pre-payment review, servicers will receive a request from Fannie Mae to submit additional supporting documentation within LoanSphere Invoicing™ using the Pending Servicer Review status. The servicer will need to return the claim with the supporting documentation within 30 days of when the claim was put into the PSR status. If the claim is returned without the supporting documentation, the expense will be denied or curtailed. If the claim is never returned, the claim may be denied after 30 days.

If a claim is selected for a post-payment review, servicers may be asked to provide supporting documentation for an expense after an expense has already been paid. If the supporting documentation cannot be provided, the expense may be referred to Fannie Mae’s collection department.

Additional information is available in the Servicer Expense Reimbursement Job Aid on the Fannie Mae Portal. For step-by-step instructions for reviewing claims in PSR status, refer to Viewing Claims in Pending Servicer Review Status on the Fannie Mae business website.

Summer is Still Here! Sharpen your Investor Accounting Skills with HFI InDepth for Half the Price

Are you involved in investor accounting for your company? HFI® InDepth virtual classes provide training in custodial accounting, reconciling actual/actual loans, and MBS accounting. You’ll learn tips for reporting on your loans and have access to an expert instructor who can answer your questions during a two-hour session from the comfort of your desk.

Regular price: $250
Summer price: $125 (June 20 through September 22)

Register today and automatically get the summer discount for one or more of these HFI InDepth classes:

Recent Headlines From Our Websites

Will 2016 Be the Housing Market’s Best Summer Ever?
A Housing Economist Shares What He Expects For the Rest of 2016

Receive regular content updates by registering at the sites.
 
Recent Tweets

Congrats to @D2_Duncan on winning @business_econ’s 2015-16 Outlook Award two years in a row:
https://t.co/BUHEQwetbC

September 13
 
The avg. mortgage loan officer is 54 years old. This lender is trying to change that:
http://bit.ly/2cn4zl8

September 12

Source Fannie Mae

Fannie Mae: ACH Direct Deposit FAQs and Form Updates

Investor Update
September 20, 2016

ACH (Direct Deposit) is a fast and easy way to receive your invoice payment. We updated the Form and the FAQs.

Source: Fannie Mae (Servicer Expense Reimbursement web page)

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties