Fannie Mae Single Family Servicing News: Visit us at MBA Annual 2016

Investor Update
September 28, 2016

Visit Us at MBA Annual 2016 — Walk Right In, Engage With Us

Simple. Open. Certain. That’s how you’ll find us at the center of the HUB at MBA’s Annual Convention and Expo, October 23 – 26, in Boston. Whether you have a specific question, or want to find out about the next big thing, you won’t be able to miss us. We’ll have information, experts, and personal attention — all for you. We’re grateful for your business and excited to meet with you to talk about solutions and technologies to transform your business. 
AAA Matrix Updates

The AAA Matrices for all judicial foreclosure states have been updated to add information regarding a Motion to Dismiss Foreclosure in the Standard Excess Fees section. Additionally, all AAA matrices have been updated to remove all references to the nonroutine_litigation@fanniemae email address. The updated versions will be available on the Fannie Mae business website on October 3. Servicers may access these documents on the Fannie Mae business website by logging in with their valid user ID and password (or contact their Technology Manager Administrator for access assistance). 

Updates to Title Cost Line Items in LoanSphere Invoicing

Fannie Mae Expense Reimbursement has added new Title Cost line items to the available list of line items in LoanSphere Invoicing™. The new line items Category and Subcategory are outlined below.

These line items will require that the From Date be populated when submitting a claim in LoanSphere Invoicing:

  • Title Costs Cateogry 9
  • Subcategory 813: Title Costs – Foreclosure
  • Subcategory 814: Title Costs – Modification

These existing line items below will require that the From Date to be populated when submitting a claim in LoanSphere Invoicing:

  • Title Costs Cateogry 9
  • Subcategory 805: Title Costs – Deed-in-Lieu of Foreclosure
  • Subcategory 806: Title Costs – Bankruptcy

Note: The From Date should represent the date the Title expense was incurred/completed.

Effective November 28, the following line items below will be deactivated and will no longer be available to Servicers:

  • Cost of Title Examination/Abstract 50
  • Subcategory 801: Title report (uninsured) – Foreclosure
  • Subcategory 802: Title report (w/required insurance) – Foreclosure
  • Subcategory 803: Title Update – Foreclosure
  • Subcateogry 804: Other/Misc Title Costs
  • Subcateogry 807: Title Update – Other

Reference the Servicer Expense Reimbursement Line Items in LoanSphere Invoicing document for a list of all Servicer expense categories and subcategories for conventional loans that are available in BKFS LoanSphere Invoicing.

If you have any questions or concerns related to the LoanSphere Invoicing Line Items, please submit your inquiry to

Request for Release/Return of Documents Updated

Fannie Mae has recently published an updated Request for Release/Return of Documents (Form 2009).

Please note that changes made to the form include:

  • Removal of the requirement to list the Fannie Mae Pool Number
  • Addition of two new reasons for requesting documents
  • Transfer of Servicing
  • Transfer to Separate Custodial Agreement
  • Addition of one new reason for retaining documents
  • Foreclosure Complete

The instructions for completing Form 2009 have also been updated. The servicer is authorized to begin using the updated form immediately. 

Updated HSSN Job Aids Now Available

Updated HomeSaver Solutions® Network (HSSN) job aids have been published on the Servicing Training page. The updates reflect the changes made in Asset Management Network (AMN)/HSSN Release 22.0. Information on uploading large PDF files and the Servicer Evaluation Date field, updated screen captures and additional campaign codes can be found in the following job aids:

Future Changes to Investor Reporting – All Servicer Forum

Please plan on attending the upcoming Future Changes to Investor Reporting – All Servicer Forum. During the October forums we will provide a more detailed overview of the Transaction Type 96 loan activity summary reporting.

We are offering two sessions: October 27 at 2:30 p.m. ET and October 28 at 2:30 p.m. ET.

Who Should Attend?
Every servicer who does business with us. To accommodate your busy schedule, we will host two sessions each month covering the same topic and materials at each session. Simply pick the date that works best for your schedule. Register today, as space is limited. Be sure to forward this invitation to others in your organization who would also benefit from these forums.

Learn More
Visit the Future Changes to Investor Reporting web page for the latest information and resources. Questions? Contact your Servicer Integration Lead or email

You may also be interested in…

Will Slow Growth Persist for the Remainder 2016?
With events like the Brexit announcement behind us the good news is that housing continues to grow, according to Doug Duncan, Fannie Mae’s chief economist. Read more

Can Higher Education Help Boost Homeownership?
The latest research on the relationship between a college degree and homeownership confirms that education is a key factor in determining who is likelier to buy a home. Read more

A Louisiana Builder Shares Why Homes in His Area Are in Short Supply
After hurricanes and an oil spill, this year may be the best in a decade for builder Randy Noel (pictured right) of southern Louisiana. Read more

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September 28
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September 27

Source: Fannie Mae



Alan Jaffa

Alan Jaffa is the chief executive officer for Safeguard, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to chief operating officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur of the Year® finalist in 2013.


Chief Operating Officer

Michael Greenbaum

Michael Greenbaum is the chief operating officer for Safeguard. Mike has been instrumental in aligning operations to become more efficient, effective, and compliant with our ever-changing industry requirements. Mike has a proven track record of excellence, partnership and collaboration at Safeguard. Under Mike’s leadership, all operational departments of Safeguard have reviewed, updated and enhanced their business processes to maximize efficiency and improve quality control.

Mike joined Safeguard in July 2010 as vice president of REO and has continued to take on additional duties and responsibilities within the organization, including the role of vice president of operations in 2013 and then COO in 2015.

Mike built his business career in supply-chain management, operations, finance and marketing. He has held senior management and executive positions with Erico, a manufacturing company in Solon, Ohio; Accel, Inc., a packaging company in Lewis Center, Ohio; and McMaster-Carr, an industrial supply company in Aurora, Ohio.

Before entering the business world, Mike served in the U.S. Army, Ordinance Branch, and specialized in supply chain management. He is a distinguished graduate of West Point (U.S. Military Academy), where he majored in quantitative economics.



Sean Reddington

Sean Reddington is the new Chief Information Officer for Safeguard Properties LLC. Sean has over 15+ years of experience in Information Services Management with a strong focus on Product and Application Management. Sean is responsible for Safeguard’s technological direction, including planning, implementation and maintaining all operational systems

Sean has a proven record of accomplishment for increasing operational efficiencies, improving customer service levels, and implementing and maintaining IT initiatives to support successful business processes.  He has provided the vision and dedicated leadership for key technologies for Fortune 100 companies, and nationally recognized consulting firms including enterprise system architecture, security, desktop and database management systems. Sean possesses strong functional and system knowledge of information security, systems and software, contracts management, budgeting, human resources and legal and related regulatory compliance.

Sean joined Safeguard Properties LLC from RenPSG Inc. which is a nationally leading Philintropic Software Platform in the Fintech space. He oversaw the organization’s technological direction including planning, implementing and maintaining the best practices that align with all corporate functions. He also provided day-to-day technology operations, enterprise security, information risk and vulnerability management, audit and compliance, security awareness and training.

Prior to RenPSG, Sean worked for DMI Consulting as a Client Success Director where he guided the delivery in a multibillion-dollar Fortune 500 enterprise client account. He was responsible for all project deliveries in terms of quality, budget and timeliness and led the team to coordinate development and definition of project scope and limitations. Sean also worked for KPMG Consulting in their Microsoft Practice and Technicolor’s Ebusiness Division where he had responsibility for application development, maintenance, and support.

Sean is a graduate of Rutgers University with a Bachelor of Arts and received his Masters in International Business from Central Michigan University. He was also a commissioned officer in the United States Air Force prior to his career in the business world.


General Counsel and Executive Vice President

Linda Erkkila, Esq.

Linda Erkkila is the general counsel and executive vice president for Safeguard and oversees the legal, human resources, training, and compliance departments. Linda’s responsibilities cover regulatory issues that impact Safeguard’s operations, risk mitigation, enterprise strategic planning, human resources and training initiatives, compliance, litigation and claims management, and mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. Her practice spans over 20 years, and Linda’s experience covers regulatory disclosure, corporate governance compliance, risk assessment, executive compensation, litigation management, and merger and acquisition activity. Her experience at a former Fortune 500 financial institution during the subprime crisis helped develop Linda’s pro-active approach to change management during periods of heightened regulatory scrutiny.

Linda previously served as vice president and attorney for National City Corporation, as securities and corporate governance counsel for Agilysys Inc., and as an associate at Thompson Hine LLP. She earned her JD at Cleveland-Marshall College of Law. Linda holds a degree in economics from Miami University and an MBA. In 2017, Linda was named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.


Chief Financial Officer

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard. Joe is responsible for the Control, Quality Assurance, Business Development, Accounting & Information Security departments, and is a Managing Director of SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Joe has been in a wide variety of roles in finance, supply chain management, information systems development, and sales and marketing. His career includes senior positions with McMaster-Carr Supply Company, Newell/Rubbermaid, and Procter and Gamble.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.


AVP, High Risk and Investor Compliance

Steve Meyer

Steve Meyer is the assistant vice president of high risk and investor compliance for Safeguard. In this role, Steve is responsible for managing our clients’ conveyance processes, Safeguard’s investor compliance team and developing our working relationships with cities and municipalities around the country. He also works directly with our clients in our many outreach efforts and he represents Safeguard at a number of industry conferences each year.

Steve joined Safeguard in 1998 as manager over the hazard claims team. He was instrumental in the development and creation of policies, procedures and operating protocol. Under Steve’s leadership, the department became one of the largest within Safeguard. In 2002, he assumed responsibility for the newly-formed high risk department, once again building its success. Steve was promoted to director over these two areas in 2007, and he was promoted to assistant vice president in 2012.

Prior to joining Safeguard, Steve spent 10 years within the insurance industry, holding a number of positions including multi-line property adjuster, branch claims supervisor, and multi-line and subrogation/litigation supervisor. Steve is a graduate of Grove City College.


AVP, Operations

Jennifer Jozity

Jennifer Jozity is the assistant vice president of operations, overseeing inspections, REO and property preservation for Safeguard. Jen ensures quality work is performed in the field and internally, to meet and exceed our clients’ expectations. Jen has demonstrated the ability to deliver consistent results in order audit and order management.  She will build upon these strengths in order to deliver this level of excellence in both REO and property preservation operations.

Jen joined Safeguard in 1997 and was promoted to director of inspections operations in 2009 and assistant vice president of inspections operations in 2012.

She graduated from Cleveland State University with a degree in business.


AVP, Finance

Jennifer Anspach

Jennifer Anspach is the assistant vice president of finance for Safeguard. She is responsible for the company’s national workforce of approximately 1,000 employees. She manages recruitment strategies, employee relations, training, personnel policies, retention, payroll and benefits programs. Additionally, Jennifer has oversight of the accounts receivable and loss functions formerly within the accounting department.

Jennifer joined the company in April 2009 as a manager of accounting and finance and a year later was promoted to director. She was named AVP of human capital in 2014. Prior to joining Safeguard, she held several management positions at OfficeMax and InkStop in both operations and finance.

Jennifer is a graduate of Youngstown State University. She was named a Crain’s Cleveland Business Archer Award finalist for HR Executive of the Year in 2017.


AVP, Application Architecture

Rick Moran

Rick Moran is the assistant vice president of application architecture for Safeguard. Rick is responsible for evolving the Safeguard IT systems. He leads the design of Safeguard’s enterprise application architecture. This includes Safeguard’s real-time integration with other systems, vendors and clients; the future upgrade roadmap for systems; and standards designed to meet availability, security, performance and goals.

Rick has been with Safeguard since 2011. During that time, he has led the system upgrades necessary to support Safeguard’s growth. In addition, Rick’s team has designed and implemented several innovative systems.

Prior to joining Safeguard, Rick was director of enterprise architecture at Revol Wireless, a privately held CDMA Wireless provider in Ohio and Indiana, and operated his own consulting firm providing services to the manufacturing, telecommunications, and energy sectors.


AVP, Technology Infrastructure and Cloud Services

Steve Machovina

Steve Machovina is the assistant vice president of technology infrastructure and cloud services for Safeguard. He is responsible for the overall management and design of Safeguard’s hybrid cloud infrastructure. He manages all technology engineering staff who support data centers, telecommunications, network, servers, storage, service monitoring, and disaster recovery.

Steve joined Safeguard in November 2013 as director of information technology operations.

Prior to joining Safeguard, Steve was vice president of information technology at Revol Wireless, a privately held wireless provider in Ohio and Indiana. He also held management positions with Northcoast PCS and Corecomm Communications, and spent nine years as a Coast Guard officer and pilot.

Steve holds a BBA in management information systems from Kent State University in Ohio and an MBA from Wayne State University in Michigan.


Assistant Vice president of Application Development

Steve Goberish

Steve Goberish, is the assistant vice president of application development for Safeguard. He is responsible for the maintenance and evolution of Safeguard’s vendor systems ensuring high-availability, security and scalability while advancing the vendor products’ capabilities and enhancing the vendor experience.

Prior to joining Safeguard, Steve was a senior technical architect and development manager at First American Title Insurance, a publicly held title insurance provider based in southern California, in addition to managing and developing applications in multiple sectors from insurance to VOIP.

Steve has a bachelor’s degree from Kent State University in Ohio.