FHFA Releases 2016 Performance and Accountability Report

Investor Update
November 15, 2016

Washington, DC – The Federal Housing Finance Agency (FHFA) today released its Performance and Accountability Report, which details FHFA’s activities as regulator of the Federal Home Loan Bank System and as regulator and conservator of Fannie Mae and Freddie Mac during fiscal year 2016.  For the eighth consecutive year, FHFA received an unmodified audit opinion on its FY 2016 financial statements from the U.S. Government Accountability Office.

Link to 2016 Performance and Accountability Report

Contacts:
Stefanie Johnson (202) 649-3030 / Corinne Russell (202) 649-3032

Source: FHFA

FHFA: HARP Refinances Continue Decline in Third Quarter

Investor Update
November 17, 2016

More than 242,000 Homeowners Still Eligible

Washington, D.C. – The Federal Housing Finance Agency (FHFA) today reported that 15,597 borrowers refinanced their mortgages through the Home Affordable Refinance Program (HARP) from July through September.  FHFA’s third quarter Refinance Report also shows that while total refinance volume increased in September, as mortgage interest rates hovered at lows last seen in 2013, HARP refinances represented 2 percent of total refinances.  Total HARP refinances now stand at 3,434,451. 

According to new data released today, 242,512 borrowers are still eligible for HARP as of the second quarter of 2016.  These borrowers meet the basic HARP eligibility requirements, have a remaining balance of $50,000 or more on their mortgage, have a remaining term on their loan of greater than 10 years, and their mortgage interest rate is at least 1.5 percent higher than current market rates.  These borrowers could save, on average, $2,400 per year by refinancing their mortgage through HARP.  See the new, updated U.S. map showing the number of HARP-eligible borrowers by state, Metropolitan Statistical Area, county and zip code.  In August, FHFA announced a new, high-LTV refinance offering that would be available in October 2017.  To bridge the gap between the new refinance program and HARP, FHFA extended HARP to September 30, 2017. 

Also in the Refinance Report:

  • Through the third quarter, 26 percent of HARP refinances for underwater borrowers were for shorter-term 15- and 20-year mortgages, which build equity faster than traditional 30-year mortgages.
  • Nine states and one U.S. territory accounted for more than 60 percent of borrowers who remain eligible for HARP and have a financial incentive to refinance:  Florida, Illinois, Michigan, Ohio, Georgia, New Jersey, Pennsylvania, Puerto Rico, New York and California.

Link to Refinance Report

Link to HARP.gov

The Federal Housing Finance Agency regulates Fannie Mae, Freddie Mac and the 11 Federal Home Loan Banks. These government-sponsored enterprises provide more than $5.8 trillion in funding for the U.S. mortgage markets and financial institutions. Additional information is available at www.FHFA.gov, on Twitter @FHFA, YouTube and LinkedIn.
 
Contacts:
Media: Stefanie Johnson (202) 649-3030 / Corinne Russell (202) 649-3032
Consumers: Consumer Communications or (202) 649-3811

Source: FHFA

FHA INFO #16-72: Process Efficiencies for Mortgagees When Using Professional Employer Organizations

Investor Update
November 28, 2016

Today, the Federal Housing Administration (FHA) published Mortgagee Letter 2016-18, Mortgagee Use of Professional Employer Organizations, which clarifies when mortgagees may engage in contractual arrangements with professional employer organizations and similar entities for human resources services.

Removing this perceived barrier through policy revisions allows mortgagees to take advantage of process efficiencies commonly used in business practices, while reinforcing FHA’s continuing objective of making it easier to do business with FHA.

The guidance contained in Mortgagee Letter 2016-18 is effective immediately, and includes changes to the Single Family Housing Policy Handbook 4000.1 (SF Handbook) Sections I.A.3.c.iv(B)(3)(b)(ii) and I.A.6.j. FHA will incorporate these changes into the SF Handbook’s online format and portable document format (PDF) as part of a future update.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at: www.hud.gov/answers.
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

Source: HUD

FHA INFO #16-70: 2016 FHA Annual Report to Congress Released Today

Investor Update
November 15, 2016

Today, the Department of Housing and Urban Development (HUD) released its Federal Housing Administration (FHA) Annual Report to Congress on the financial condition of FHA’s Mutual Mortgage Insurance Fund for fiscal year 2016.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at: www.hud.gov/answers.
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

Source: HUD

FCC Denies Mortgage Servicers’ Bid for Robo-Calling Waiver

Investor Update
November 18, 2016

The Federal Communications Commission has denied the Mortgage Bankers Association’s request for exemption from part of the Telephone Consumer Protection Act requiring servicers to get consent before robo-calling mobile phones.

“We find that MBA has not shown, as a threshold matter, the exempted calls would be free of charge to called parties,” the commission said in an order Tuesday.

“Separately, we find that MBA has not shown that it should be able to make or send non-time-sensitive robo-calls, including robo-texts, to consumers without first obtaining consumer consent,” the FCC added. An enforcement advisory Friday indicated the FCC will particularly crack down on “unwanted robo-texts.”

The decision can be appealed, according to the FCC. The MBA is evaluating its options, according to Pete Mills, senior vice president of residential policy and member services.

“We are surprised [by the] procedure the FCC utilized to deny our petition, because they had not used it previously,” he said.

Consumer advocates were pleased with the order.

“We had a win, which is pretty unusual this month,” said attorney Margot Saunders, who works with the National Consumer Law Center.

The Federal Housing Finance Agency also has asked the Federal Communications Commission to carve out an exemption for the mortgage industry.

An exemption exists for government-backed debt. The FHFA is the regulator and conservator of Fannie Mae and Freddie Mac, which aren’t strictly governmental, but rather government-sponsored.

By denying the MBA’s petition, the FCC is basically rejecting a similar argument made by the FHFA — that prohibiting robo calls impedes other government directives for servicers to make contact with borrowers who have trouble paying their loans.

“It has put servicers in a really difficult position,” said Barry Hays, senior vice president of TeleVoice, a provider of interactive voice response technology that servicers use to handle inbound calls and record consumer consent.
 
Also, banks have been getting hit with lawsuits over robo calling that have resulted in big payouts.

A particular concern for mortgage servicers is that the automated calls to mobile phones prohibited by the TCPA without consent includes both prerecorded calls, as well as auto-dialers that connect live callers to borrowers, he said.

It’s unclear how successful an effort to appeal by the MBA would be.

“I’m skeptical of MBA’s ability to succeed on appeal,” said Hays.

However, the Republican-controlled Congress is likely to be open to amendments that could address the industry concern. Whoever the new Trump administration appoints as FCC chair also could be in favor of a different interpretation. One possibility is senior Republican FCC Commissioner Ajit Pai.

“Certainly a lot of the campaign rhetoric has indicated that the new administration is in favor of reducing the regulatory burden to the private sector,” said Hays.

Source: National Mortgage News

Fannie Mae: SVC-2016-10: Servicing Guide Updates

Investor Update
November 9, 2016

Announcement SVC-2016-10: Servicing Guide updates

The Servicing Guide has been updated to include changes related to the following:

  • Deadlines to Submit Requests for Expense Reimbursement
  • Updates to Defined Expense Limits
  • California Posting Costs
  • Minnesota Proceeding Subsequent Foreclosure Attorney Fee
  • New Property Preservation Expense Limits
  • Servicing Transfers
  • Clarifications Related to Mortgage Loan Modifications
  • Miscellaneous Revision

Read the Announcement for full details.

For a summary of key updates in this Servicing Guide Announcement, view the video presented by Jenise Hight, Director of Servicing & Expense Policy, or check out the Guide Update Presentation here.

New property preservation expense limits

Servicers now have access to some additional property preservation repair descriptions and defined expense limits. Please use this table as reference when submitting a claim for one of the newly added expenses.

Announcement RVS-2016-02: Reverse Mortgage Loan Servicing Manual update

The Reverse Mortgage Loan Servicing Manual has been updated to require the servicer to submit its final expense reimbursement claim no later than 60 days after the date Fannie Mae disposes of an acquired property.

Read the Announcement for full details.

Reminder: November All-Servicer Forums-Fannie Mae Changes to Investor Reporting

If you haven’t already, please register for one of next week’s Fannie Mae Changes to Investor Reporting-All Servicer Forums. During these forums we will review Transaction Type 89 -New Mortgage Insurance Discontinuation Record, and the Transaction Type 83- Interest Rate/Payment Change Reporting. For more information and resources to assist in your transition by February 1, 2017, visit our web page.

Reach HARP borrowers now

With HARP extended into 2017, there’s still time to reach underwater borrowers. See how professionally designed materials available on the Fannie Mae Marketing Center can help in your HARP outreach efforts. The Marketing Center includes newly updated HARP flyers, letters and more that you can customize with your company’s logo, colors, and contact information. There’s even a letter to help you reach borrowers whose loans have been modified but might benefit from a HARP refinance. Use of the Marketing Center is free — give it a try!

One HFI InDepth class remaining for 2016

Do you have new hires or other employees who need to complete development goals by the end of the year? There is one more HFI™ Investor Reporting-related session left in 2016 and it’s not too late to register!

Fannie Mae’s Housing Finance Institute® series, HFI InDepth, offers training in custodial accounting and reconciling actual/actual loans. If you’re involved with investor reporting for your company, register for the last HFI InDepth class for 2016 today:

The ABCs of Managing MBS Cash Flow for Fannie Mae

You’ll learn tips for reporting on your loans and have access to an expert instructor to answer your questions.

All HFI InDepth courses provide:

  • two hours of interactive, instructor-led training held in a virtual classroom,
  • limited class sizes that maximize interaction and allow for individualized attention,
  • access to recorded tutorials that prepare you with foundational knowledge prior to taking the course, and
  • a certificate of completion.

Course details and class schedules are available on the Fannie Mae Training page. Sign up today!

You may also be interested in…

Big changes to investor reporting are right around the corner
Servicers must update their business processes and technology. Read more

Focus on customers drives best-practice performance
Servicers are working with Fannie Mae to improve how they operate. Read more

Receive regular content updates by registering at the sites.

Recent tweets

Home Purchase Sentiment Index drops again, reflecting consumer pessimism.
http://bit.ly/2efjv7O

November 7

Retweet: This was one of the top stories last week! @SoFi and @FannieMae announce cash-out refi for student loans:
http://bit.ly/2fcwl41

November 6

Source: Fannie Mae

Fannie Mae: Principal Reduction Modifications and Servicer Forums on Fannie Mae Changes to Investor Reporting

Investor Update
November 2, 2016

Principal reduction modifications

Servicers are reminded, as they complete their principal reduction modifications, to reference the eligible campaign codes listed on page 10 of the Principal Reduction job aid. The campaign codes listed, in addition to the campaigns codes specific to the principal reduction program, are the only campaign codes eligible for Principal Reduction – Case Two submissions.

Also, further clarification is provided within questions 6 and 10 of the Principal Reduction FAQ document for obtaining Fannie Mae approval. If Fannie Mae approval specifies a campaign code which is not referenced in the job aid or the three principal reduction campaign codes, the modification case is not eligible for principal reduction and the opt-out letter must not be sent to the borrower.

If you have any questions, please contact your Servicing Consultant, Portfolio Manager, or Fannie Mae’s Single-Family Servicing Servicer Support Center at 1-800-2FANNIE (1-800-232-6643).

We want to know your thoughts

Do you read The Home Story or the Housing Industry Forum, Fannie Mae’s sources for news about housing and the housing finance industry? If so, we would like your feedback to make sure we are giving you all the news you need. All responses are completely confidential. Please click here to take a five-minute survey.

November All-Servicer Forums: Fannie Mae Changes to Investor Reporting

Please plan to attend one of our upcoming Fannie Mae Changes to Investor Reporting-All Servicer Forums.

Who should attend?
Every servicer who does business with us. To accommodate your busy schedule, we are offering three forums this month. Register today via one of the links on our web page, as space is limited. Be sure to forward this invitation to others in your organization who would also benefit from these forums.

Operational Readiness & Acknowledgment Form
Have you seen the new Operational Readiness & Acknowledgment Form? You can use this form to confirm your readiness for the Fannie Mae Changes to Investor Reporting (FCIR) being implemented February 1, 2017, in several phases of readiness (analysis, testing, etc.). Fannie Mae servicers should review this Acknowledgment Form, sign and return it by December 1, 2016 via email: call-in_information@fanniemae.com.

Learn More
Visit the Fannie Mae Changes to Investor Reporting web page to register for a forum and receive the latest information and resources. Questions? Contact your Servicer Integration Lead or email call-in_information@fanniemae.com.

Our phones are ringing, even after midnight

Since September, our Technology Support Center is available 24 hours a day, seven days a week. We never stop servicing our customers and are committed to offering exceptional around-the-clock service. Visit our Technology Application Support page, or call us 24×7 at 1-800-2FANNIE (excludes major holidays) for questions related to our technology solutions, registration, and more.

One HFI InDepth class remaining for 2016

Do you have new hires or other employees who need to complete development goals by the end of the year? There is one more HFI™ Investor Reporting-related session left in 2016 and it’s not too late to register!

Fannie Mae’s Housing Finance Institute® series, HFI InDepth, offers training in custodial accounting and reconciling actual/actual loans. If you’re involved with investor reporting for your company, register for the last HFI InDepth class for 2016 today:

The ABCs of Managing MBS Cash Flow for Fannie Mae

You’ll learn tips for reporting on your loans and have access to an expert instructor to answer your questions.

All HFI InDepth courses provide:

  • two hours of interactive, instructor-led training held in a virtual classroom,
  • limited class sizes that maximize interaction and allow for individualized attention,
  • access to recorded tutorials that prepare you with foundational knowledge prior to taking the course, and
  • a certificate of completion.

Course details and class schedules are available on the Fannie Mae Training page. Sign up today!

You may also be interested in…

Big changes to investor reporting are right around the corner
Servicers must update their business processes and technology. Read more

Focus on customers drives best-practice performance
Servicers are working with Fannie Mae to improve how they operate. Read more

Receive regular content updates by registering at the sites.

Recent tweets

We’re seeing how the #Cubs, #Indians compete, but how do their cities’ #housing markets compare?
http://bit.ly/2el3Hi9

November 1
 
Here’s a free online tool lenders can use to support your purchase and refinance-related consumer outreach:
http://bit.ly/2eezOjv

October 31

Source: Fannie Mae

Fannie Mae: Principal Reduction Modification Retirement and Eviction Lockout Moratorium Announced

Investor Update
November 23, 2016

Principal Reduction Modification retirement

Servicers are reminded that, for the servicer to offer a Fannie Mae Principal Reduction Modification Trial Period Plan, the servicer must send the Fannie Mae Principal Reduction Modification Solicitation Letter on or before December 31.

In addition, servicers are also reminded that, borrowers referenced in Handling an Active Trial Period Plan are eligible to have the UPB reduced in an amount equal to the deferred principal balance. The servicer must send the Fannie Mae Principal Reduction Modification Opt-Out Letter on or before December 31.

Eviction lockout moratorium announced

Fannie Mae recently advised our eviction attorneys of an eviction lockout moratorium from Monday, December 19, 2016, through Monday, January 2, 2017. This guidance only applies to Fannie Mae eviction matters. We are not prohibiting servicers from issuing holiday moratorium guidance related to foreclosure sales on Fannie Mae loans. However, servicers remain responsible for completing a foreclosure action within the time frame prescribed by Fannie Mae.

You may also be interested in…

Kansas City tiny homes being built by vets for vets
A group of vets acted when they saw a gap in housing and services for fellow servicemen. Read more.

Lenders and borrowers encouraged to give HARP a try during extension
Fannie Mae is encouraging lenders to get the word out on the benefit of refinancing – including those homeowners with resetting modified loans. Read more.

Big changes to investor reporting are right around the corner
Servicers must update their business processes and technology. Read more.

Receive regular content updates by registering at the sites. 
 
Recent Tweets

What impact may the election have on our economy? Here’s what our economists think:
http://bit.ly/2gyTbGy

November 22
 
We’re continuing to make it easier to do business with us. Check out the new http://FannieMae.com.

November 22

Source: Fannie Mae

Fannie Mae: LMV Release 7.0 and New Spanish Language Resources

Investor Update
November 30, 2016

Fannie Mae’s Loss Mitigation Valuations Release 7.0 on Saturday, December 3

On Saturday, December 3, Loss Mitigation Valuations (LMV) will be unavailable until 5 p.m. ET for the implementation of Release 7.0. The release is comprised of technical upgrades with no functional changes for users. LMV will be available on Sunday, December 4, without interruption during normal hours.

Should you have any questions, please contact lmv_application_support@fanniemae.com.

New Spanish language resources support servicer outreach

Spanish-speaking borrowers represent one of the largest growing segments of the mortgage market. To help servicers work with such borrowers, Fannie Mae has consolidated Spanish/English loan servicing documents. Available documents include Spanish translations of routine servicing documents as well as borrower notices related to delinquencies, modifications, and foreclosure alternatives. Access the documents on the Spanish Language Resources for Servicers page.

Recent Tweets

We’ve named finance and technology entrepreneur George W. Haywood to our Board of Directors:
http://bit.ly/2gugRZp

November 29
 
We’re making it easier to do business with us. Check out the new FannieMae.com.

November 30

Source: Fannie Mae

VALERI Servicer Newsflash

Investor Update
October 5, 2016

REMINDER
Department of Veterans Affairs (VA) No Bid – VA does not issue No Amount Specified Bids, more commonly known as a VA “No-Bids”, on pending terminations.

A regulatory change was completed in January 2008, regarding Title 38 CFR Part 36, Subpart B – Loan Guaranty §36.4323 regulation. Changes in the regulation resulted in VA allowing only two bid types, Net Value Bid and Total Debt Bid. Prior to this change, when VA issued a “No-Bid”, servicers were prohibited from conveying the property to VA following a completed termination action.

VA allows servicers the option to convey property to VA on loans that have been terminated through foreclosure or deed-in-lieu. The option to convey reduces additional mortgage industry expenses associated with missed foreclosure sales, maintenance, and marketing of properties that could not be conveyed.

For additional information, please refer to VA Regulations §36.4322, §36.4323 and M26-4, Servicer Handbook. Both can be viewed at http://www.benefits.va.gov/HOMELOANS/servicers_valeri.asp.

Source: VA

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties