CFPB Issues Implementation Date Guidance to Mortgage Servicing Rule

Investor Update
June 27, 2017

Along with technical corrections

The Consumer Financial Protection Bureau released updated guidance along with two technical corrections to the final mortgage servicing rule that is set to go into effect on Oct. 19.

The bureau released two documents that relate to the 2016 Amendments to the 2013 Mortgage Rules under the Real Estate Settlement Procedures Act (Regulation X) and the Truth in Lending Act (Regulation Z), collectively dubbed the 2016 Mortgage Servicing Final Rule.

While they are small changes, the first document addresses two typographical errors, the authority citation for Regulation Z, and several amendatory instructions relating to certain official commentary to apply the correct effective date.

Since there is minimal, if any, basis for substantive disagreement on the technical errors, the bureau stated that there is good cause to publish these corrections without seeking public comment.

The technical explanations start on page three, and include simple corrections such as fixing the word “contract” instead of “contact.”

Meanwhile, the second document is slightly more notable and addresses concerns raised by some industry participants.

Although it is a non-binding policy, the CFPB issued guidance relating to the implementation date of the servicing rule.  As it stands, the rule is set to go into effect on Thursday, Oct. 19.

“The Bureau has heard concerns that these midweek effective dates for the 2016 Mortgage Servicing Final Rule could create operational challenges for servicers. The Bureau understands that, for many servicers, the Thursday effective dates could afford less than a full day—from the close of business overnight on each of the preceding Wednesdays—to update and test systems in order to be compliant with the 2016 amendments. If servicers do not have sufficient time to complete these tasks, their systems may be more likely to produce errors, which could expose servicers and consumers to risk,” the CFPB document stated.

So to help, the CFPB said that it does not intend to take supervisory or enforcement action for violations of existing Regulation X or Regulation Z resulting from a servicer’s compliance with the 2016 Mortgage Servicing Final Rule occurring up to three days before the applicable effective dates.

This means, in essence, that servicers can start implementing the servicing rule a few days early without fear of a supervisory or enforcement action for violations from the bureau.

Mike Jones, director with Navigant, added, “While the substance of the policy guidance does not appear to have a lot of operational impact, it does send a clear signal that the bureau does not intend to extend the effective dates of the rule changes. In fact, the policy guidance encourages servicers to implement the rule changes over the weekend before the mid-week effective dates.”

“It’s also a good reminder that servicers don’t have a lot of time to spare as the deadlines approach,” said Jones. “There’s a lot to do to get ready.”

Source: HousingWire

VALERI Servicer Newsflash

Investor Update
May 25, 2017

IMPORTANT INFORMATION
Servicer Handbook Update – Revisions to multiple chapters and Appendix G have been posted in M26-4 and are reflected on the transmittal document dated May 9, 2017. They can be accessed at http://www.benefits.va.gov/WARMS/M26_4.asp.

Document Uploads – Some servicer upload attempts to the VALERI application are being rejected due to a possible virus within Microsoft Word documents. This may be due to the recently identified Dridex malware. If an upload attempt is rejected, servicers will receive a generic error message indicating that the upload was not successful. Servicers experiencing issues with uploading documents to the application should reach out to their Information Technology department to run a virus scan.

REMINDERS
Reports – Servicers can schedule their reports to generate during non-working hours to prevent delays and reduce the probability of encountering error messages with high volume requests. Previously scheduled reports should be reviewed monthly and deleted if no longer required. The Scheduling Reports Quick Reference Guide can be accessed at http://www.benefits.va.gov/HOMELOANS/servicers_valeri_guides.asp.

If attempting to generate an unscheduled report, sufficient time should be allowed for the report to process. Cancelling and restarting the report while it is in progress will result in further delays and/or report errors.

Servicer Web Portal (SWP) Event Reporting – When reporting daily events through the SWP, servicers should not report more than one event per 24 hours on the same loan. Reporting multiple events on the same day can cause the events to process and /or display incorrectly, and some events may reject.

Source: VA

USDA: Status Reporting – Handbook-1-3555 Update

Investor Update
May 17, 2017

On March 17, 2017, Chapter 17, HB-1-3555 was updated to clarify that servicers should continue submitting monthly and quarterly status reports through foreclosure and until the loss claim is paid.  More details on this subject may be found in Chapter 17, Paragraph 17.3 and Appendix 8 of the program handbook.
 
Questions regarding this announcement may be directed to Penny Nowak of the National Finance and Accounting Operations Center at 314-457-4209 or penny.nowak@stl.usda.gov.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

Source: USDA

USDA: Handbook-1-3555 Changes – Chapter 18

Investor Update
May 17, 2017

On May 17, 2017, Chapter 18, HB-1-3555 was updated to amend guidance around approving short sales and deeds in lieu to borrowers who do not occupy the security property.  Details on this subject are provided in the Loss Mitigation Guide found in Attachment A of Chapter 18 of the program handbook.
 
Questions regarding this announcement may be directed to Richard Kane in the Rural Housing National Office at 202-720-1452 or Richard.Kane@wdc.usda.gov.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

Source: USDA

MHA: HMPadmin.com Intermittently Unavailable Late Friday/Early Saturday

Investor Update
May 18, 2017

HMPadmin.com will be intermittently unavailable from Friday, May 19, 2017 9:00 p.m. ET to Saturday, May 20, 2017 6:00 a.m. ET. During this time, servicers will be unable to access the NPV Transaction Portal through HMPadmin.com.
 
Source: MHA

MHA HAMP Update: Updated Reporting Guidance Posted, MHA Loan State Change, Servicer Loan Number Change

Investor Update
May 2, 2017

MHA Loan State Change Request Process

Effective May 2017, updated guidance for the MHA Loan State Change Request Process is posted within the Data Reporting tab, under the MHA Loan State Change Request Process section on the secure side of HMPadmin.com (login required).

  • MHA Loan State Change Request Process

Servicer Loan Number Change Request Process

The Servicer Loan Number Change Request Process has been updated to append a prefix of ‘ERR’ in certain scenarios (step 6). Updated guidance can be found within the Data Reporting tab, under the Servicer Loan Number Change Request Process section on the secure side of HMPadmin.com (login required).

  • Servicer Loan Number Change Request Process

Questions?
Email the HAMP Solution Center or call 1-866-939-4469.

Source: MHA

MHA HAMP Update: Updated Reporting Guidance Posted

Investor Update
May 8, 2017

Effective May 13, 2017, an updated MHA Request for Loan State Change form must be used for Loan State Change submissions. The form is posted within the Data Reporting tab, under the MHA Loan State Change Request Process section on the secure side of HMPadmin.com (login required).

Servicers must use the existing form, last updated December 08, 2016, for submissions prior to May 13, 2017.

Please refer to the MHA Loan State Change Request Process for detailed steps to complete your submission of the updated form.

Questions?
Email the HAMP Solution Center or call 1-866-939-4469.

Source: MHA

MHA HAMP Update: MHA Loan State Change Request Process Update

Investor Update
May 25, 2017

Reporting guidance for the MHA Loan State Change Request Process was posted May 02, 2017. Additional guidance has been incorporated at the link below which can be viewed within the Data Reporting tab, under the MHA Loan State Change Request Process section on the secure side of HMPadmin.com (login required).

MHA Loan State Change Request Process

Questions?
Email the HAMP Solution Center or call 1-866-939-4469.

Source: MHA

MHA HAMP Update: Memorial Day Holiday Support and System Availability

Investor Update
May 22, 2017

Updated Data Dictionary Posted

In connection with the July 2017 release of the HAMP Reporting System, an updated version of the following Data Dictionary was posted on HMPadmin.com:

  • HAMP Data Dictionary  – 07/01/2017 Release

Memorial Day Holiday Support and System Availability

Due to the observance of Memorial Day, the HAMP Reporting System response files will not be available between 6:00 p.m. ET on Friday, May 26, 2017 and 8:00 a.m. ET on Tuesday, May 30, 2017; they will be sent as soon as the system is available.

During this timeframe, the HAMP Reporting Tool will be available for servicers to submit and upload HAMP loan data files, and the corresponding Black Knight response files will be provided as usual.

The HAMP Solution Center (HSC) will close at 6:00 p.m. ET on Friday, May 26, 2017 and will resume operations at 9:00 a.m. ET on Tuesday, May 30, 2017. Servicers may contact the HSC by phone or email at any time; however, phone messages and emails will be held in queue until the center reopens on Tuesday.

The NPV Transaction Portal will be available for normal processing during this period.

Source: MHA (full update)

MHA HAMP Update: HAMP Reporting Tool Security Update Reminder

Investor Update
May 11, 2017

As part of our ongoing effort to provide high levels of security, Black Knight Data & Analytics will implement necessary security settings on the HAMP servers. This is in response to required changes to internet security protocols for Transport Layer Security (TLS). These changes will occur in the Servicer Test environment Thursday, May 18, 2017 from approximately 8:00 p.m. ET to Friday, May 19, 2017 10:30 a.m. ET, and then in the Production environment on Sunday, May 28, 2017 from 6:00 a.m. ET to 12:00 p.m. ET.

This will affect users’ ability to access the HAMP Reporting Tool. It is strongly recommended that users update their internet browsers to the most current version and ensure all security patches have been applied.

What Is The Impact For Users?
Users of older browsers (Internet Explorer (IE) 6 and lower versions) and older operating systems (Windows XP and lower versions) will no longer be able to access the HAMP Reporting Tool web site.

What Must I Do?
Upgrade the operating system on your computer to at least Windows 7 or a later version. Upgrade your browser to at least IE 7.

We appreciate your understanding and cooperation as we strive to continually enhance your experience.

Questions?
Call 1-866-939-4469: select option 1, then option 5 for Black Knight Financial Services (BKFS).

Source: MHA