Investor Update
November 7, 2018

Source: Fannie Mae

Check out two new Investor Reporting eLearnings

Are you new to Investor Reporting? Looking for a refresher? Review the How Modifications Affect Investor Reportingand Resolving Failed Business Rules and Hard RejectseLearnings for an overview on modified loans. Learn how they’re managed in our systems, best reporting practices, and more — all at your own pace. Visit the Servicing Trainingpage for more information.

Changes to Single-Family Master Servicing communications

We’re making small changes to how Single-Family (SF) Master Servicing receives your calls and emails this month.

Here’s what you can expect:

When calling 1-800-2FANNIE, you will be required to enter a valid servicer number to reach an analyst.
When emailing the SF Master Servicing team:
You will receive an auto-response if you do not include your servicer number within your email. Reply to the email with your servicer number (please do not include hyphens or dashes).
You will also receive a “case” number in your auto-response (this will replace what we currently refer to as the “ticket” number).
The subject line of the reply email will contain reference numbers (e.g., [ref:_00De05T6i7._500e0CmRSm:ref]) that allow us to track our correspondence. Please keep the reference numbers in the subject when you respond to the email.
Contact the SF Master Servicing team at master_servicing@fanniemae.com or call 1-800-2FANNIE (Option 1, then Option 6). For assistance using our technology applications, contact the Technology Support Center, available 24/7 (except major holidays), at 1-800-2FANNIE or via web chat.

Join us at these upcoming events:

Nov. 27-28 | MBA Summit on Diversity and Inclusion 2018| Washington, DC
Jan. 28-31 | MBA Independent Mortgage Bankers Conference 2019| San Francisco
Feb. 25-28 | MBA National Mortgage Servicing Conference & Expo| Orlando

View more events.

Investor Update
November 15, 2018

Source: Fannie Mae

WASHINGTON, DC – Fannie Mae (FNMA/OTC) today announced the launch of a supplement to the post-disaster mortgage relief options the company currently offers. Fannie Mae’s Disaster Response Network™ is a comprehensive case-management service for disaster-affected homeowners whose mortgage loans are backed by the company. The program provides homeowners broader personalized support to address safety and basic needs, property repairs, employment, and financial recovery—all of which affect a borrower’s ability to meet their mortgage obligations.

“Communities face extraordinary challenges dealing with the impacts of a natural disaster,” says Michael T. Hernandez, Vice President Disaster Recovery & Rebuild, Fannie Mae. “For homeowners, the process can be complex, stressful, and time-consuming. We want to help families regain their personal and financial footing beginning with mortgage relief, but also by helping more broadly to ensure a successful recovery.”

The Disaster Response Network is operated by Clearpoint Credit Counseling Solutions through their Project Porchlight program. Utilizing a call-center model, staffed exclusively by HUD-certified counselors within the United States, the Disaster Response network will help homeowners navigate the challenging and unfamiliar post-disaster recovery process and will include:

A comprehensive case assessment and action plan designed to meet the homeowner’s needs.
Assistance in filing FEMA, insurance, and Small Business Administration (SBA) claims as well as providing additional referrals and resources for disaster recovery and resiliency.
Tri-party calls with assistance providers and homeowners, plus ongoing counselor-homeowner check-ins to help ensure a successful recovery.
A web-based platform designed to educate borrowers, provide resources and updates, and create a supportive online community of neighbors facing similar challenges.

Homeowners with a Fannie Mae-owned loan whose property is in a FEMA-declared zone are eligible for free assistance from the Disaster Response Network. If the home was not damaged, but the borrower’s employment/income was negatively affected, they are still eligible for the program.

Homeowners may access the program in one of the following ways:

Mortgage servicers or Fannie Mae’s Mortgage Help Network may refer disaster-affected Fannie Mae homeowners to the Disaster Response Network.
Homeowners can see if Fannie Mae owns their loan and request help by visiting the Loan Lookup Tool at KnowYourOptions.com/loanlookupor by calling us directly at 1-800-2FANNIE (1-800-232-6643).