Fannie Mae: New and Enhanced Invoicing System, Servicer Self-Assessment, and More
Investor Update
July 26, 2017
Coming soon! New invoicing system for servicers replaces manual processing
We’re introducing a new web-based application, Fannie Mae Invoicing, on Sept. 25 to eventually replace the Servicer REAM Deficiency Billing System (SRDBS), which will be phased out over time. Providing easy access to consolidated loan-level invoices and the ability to communicate with the operations team to quickly resolve claims, this new system replaces manual processing and gives servicers a significantly improved experience. Read more in the fact sheet and FAQs on the Fannie Mae Invoicing page.
Improve processes with new servicer self-assessment tool kit
As a component of Simplifying Servicing, we’re offering a tool kit to help servicers assess their processes and procedures in key servicing areas — including investor reporting, loan administration, escrow administration, collections, and loss mitigation. The foundation of the self-assessment is Fannie Mae’s STAR servicing review and includes guidelines for Servicing Guide compliance and best practices.
Need loss mitigation training? Sign up for a free webinar
Did you know that Fannie Mae provides participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars each month in August and October. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships, communicate more effectively with borrowers about their options to avoid foreclosure, increase your workout percentage, and more. Next month’s webinars are Aug. 8 and 17; learn more and register today.
And, check out our new Know Your Options Customer CARE eLearning courses: Providing Borrower Solutions Using the 7-Step Call Flow and Helping Your Customer Exit Gracefully Through Short Sale or Mortgage Release.
Join us at these events:
- July 30-Aug. 1 | Michigan Mortgage Lenders Association Annual Conference | Mt. Pleasant
- July 30-Aug. 1 | CoreLogic RiskSummit | Dana Point, CA
- Aug. 6-9 | Lenders One Summer Conference | Minneapolis
View all events.
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Source: Fannie Mae