Fannie Mae: Check Out the Intro to Servicing eLearning Series and More

Investor Update
April 4, 2018

Source: Fannie Mae

Introduction to Servicing eLearning series

We’re committed to providing new servicers with the resources they need to get up to speed quickly. Check out each of the latest 15-minute courses available now in our self-paced eLearning seriesQC Audit and Compliance and Subservicer Oversight. Visit the Servicing Training page to find more resources.

Reminder: Notifying document custodians about servicing transfers

After Fannie Mae has approved a servicer’s Form 629: Request for Approval of Servicing or Subservicing Transfer, the transferor servicer or the transferee servicer must notify their document custodians of the servicing transfer. A final list of all transferred loans must be included with the notification. Please note: Notification must occur even if the document custodian does not change. Review the list of active document custodians.

Join us at these upcoming events:

  • April 9-11 | Great River MBA Conference | Memphis
  • April 12-14 | National Association of Minority Mortgage Bankers of America Connect 2018 | Atlanta

View more events.

You may also be interested in…

How Fannie Mae’s Duty to Serve efforts are evolving as we test and learn
Fannie Mae is already focusing on the needs of underserved markets and populations under FHFA’s Duty to Serve rule. Read more

Receive regular content updates by registering at The Home Story.

Recent Tweets

We’ve updated our Selling Guide. Find out what’s new in this short video.
https://t.co/tzyFXk0iBQ

Apr. 3

Voting is still open! Thanks in advance for supporting us in @FTFnews’ Technology Innovation Awards. #FTFAwards2018
http://bit.ly/2Gsncku

Apr. 2

CFPB Considers Ending Public Access to Bank Complaints

Investor Update
April 24, 2018

 

Source: HousingWire

“I don’t see anything in here that says I have to run a Yelp for financial services sponsored by the federal government,” Mulvaney says

A new report from the Wall Street Journal says the Consumer Financial Protection Bureau is likely to end the public’s access to a web portal used by consumers to file complaints against financial companies.

The WSJ’s Yuka Hayashi reports that CFPB Acting Director Mick Mulvaney addressed his intention of eliminating access to the database on Tuesday during an address at the American Bankers Association’s conference, saying it contains information the government hasn’t fully vetted.

“I don’t see anything in here that says I have to run a Yelp for financial services sponsored by the federal government,” Mulvaney told an audience at the conference while holding up a copy of the Dodd-Frank Act, according to the report.

From the report:

Mr. Mulvaney said the bureau would continue to maintain a toll-free number and a website to gather consumer complaints and forward them to companies, but the database would be hidden from public view.

Mr. Mulvaney’s remarks came as the CFPB formally gathers comments from the financial industry and public on its handling of consumer complaints, including whether the bureau should change how it operates the database.

The CFPB under the Trump administration has in recent weeks asked for public feedback on a dozen issues as part of an effort to “ensure the bureau is fulfilling its proper and appropriate functions.” The effort covers key areas of the CFPB’s operations, from enforcement to rule-making, and could be a precursor to wholesale changes coming to the agency created under the Obama administration and long criticized by Republicans.

“Yes, this is a different bureau than it was under our predecessors,” Mr. Mulvaney said. “That is the nature of the business and elections do have consequences.”

Aaron Klein, fellow policy director at the Brookings Institute, responded to the news about the database, tweeting: “Thanks to @CFPB complaint data base, people are more informed when they make choices, and businesses have greater reputational incentives, which promotes a more efficient and effective free market. Eliminating #CFPB database is an attack on free markets.”

Recently, the CFPB issued its 12th and final request for information by asking about its handling of consumer complaints and inquiries.

HousingWire’s Kelsey Ramírez reported earlier this month that the bureau is seeking assistance in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate. To date the bureau has received 1.5 million consumer complaints.

The bureau previously requested information on its consumer financial education, its guidance and implementation supportadopted regulations and new rulemaking authorities, its rulemaking process, the usefulness of its consumer complaint database, its supervision process, its enforcement process, its administrative adjudications and its civil investigative demands.

Cases Examine HUD Regulation

Investor Update
April 10, 2018

Illinois App. Court Rules Factual Question Precluded Summary Judgment in HUD/FHA Face-to-Face Challenge

Mickey J. Lee
Attorney, Maurice Wutscher

Source: Maurcie Wutscher

The Appellate Court of Illinois, Second District recently concluded that two borrowers failed to rebut the foreclosing mortgagee’s prima facie case of standing to pursue foreclosure against the borrowers, and affirmed the trial court’s determination that the plaintiff mortgagee established as a matter of law that it had standing.

The Second District, however, reversed the trial court’s order of summary judgment by concluding there were issues of fact as to whether the plaintiff complied with HUD’s face-to-face interview requirement at 24 C.F.R. § 203.604.

As to the standing issue, the Second District held that the plaintiff established a prima facie case of standing by establishing that it possessed the note that was endorsed in blank.  The borrowers offered no substantive evidence to the contrary and they could not rely on circumstantial inferences.

With regard to compliance with section 203.604, the Second District held there were issues of fact as to whether the letter to the borrowers had been “dispatched,” as required under 203.604(d).  Accordingly, the Second District reversed the summary judgment and judgment of foreclosure and sale, and remanded the matter to the trial court to address the issues of fact related to section 203.604.

A copy of the opinion in U.S. Bank Trust National Ass’n v. Hernandez is available at:  Link to Opinion.

On Jan. 2, 2014, the plaintiff mortgagee, the trustee for the asset securitization trust, filed its complaint to foreclose a mortgage on property owned by the borrowers. The plaintiff mortgagee identified the original mortgagee and attached a copy of the subject mortgage. In support of its claim to be the current mortgagee, the plaintiff mortgagee attached a copy of a note. The note bore two indorsements. The first was an indorsement from the original mortgagee to a previous mortgage servicer. The second was a blank indorsement from that mortgage servicer. Neither indorsement was dated.

The borrowers asserted two affirmative defenses.  Their first affirmative defense was that the plaintiff lacked standing because the indorsements on the note were inadequate to show that the plaintiff held the debt when it filed its complaint. The second defense was that the plaintiff failed to comply with section 203.604, which requires for FHA loans that the mortgagee have, or reasonably attempt to have, a face-to-face meeting with the borrowers before seeking foreclosure.

The plaintiff mortgagee subsequently moved for summary judgment, attaching several documents to its motion. First, the mortgagee attached multiple affidavits from a foreclosure supervisor with the current mortgage servicer. The affidavits were all dated in 2015. According to the supervisor, the servicer was currently servicing the borrowers’ loan on behalf of the plaintiff and it had “acquired the servicing rights for [the] loan on 09/16/13.”  The affidavits also stated that, in April 2012, the mortgagee’s agents “visited the subject property” in an attempt to have a face-to-face meeting with the borrowers.

The affidavits also attached a copy of an April 2012 letter addressed to borrowers at the subject property. The sender was the then mortgage servicer. The letter advised the borrowers that a representative from the servicer would attempt to visit the borrowers regarding their loan. The affidavits also attached what was claimed to be “a copy of the FedEx Label for the package in which the letter was sent.”  The label was computer-generated and showed a “ship date” of April 20, 2012.

In addition to the affidavits, the plaintiff attached copies of two assignments of the subject mortgage. The first was an Aug. 15, 2013, assignment from a prior mortgage servicer to the Secretary of Housing and Urban Development, and the second assignment was a Jan. 16, 2014, assignment from HUD to the plaintiff.

The borrowers responded to the motion for summary judgment by contending that the August 2013 assignment to HUD raised an issue of material fact whether plaintiff owned the debt on Jan. 2, 2014, when it filed its complaint.

The borrowers also asserted that a genuine question of fact existed as to the plaintiff’s compliance with section 203.604(d) because, according to the mortgagee’s affidavits, the April 2012 letter was sent by Federal Express when section 203.604(d) expressly provides that the letter offering a face-to-face meeting should be sent through the United States Postal Service.

The borrowers attached an affidavit from one of the borrowers who asserted she had never received a certified letter by mail from the plaintiff, or anyone acting on the mortgagee’s behalf, nor had been offered a face-to-face meeting.

The trial court granted summary judgment for the mortgagee, and entered a judgment of foreclosure and sale. The borrowers filed a motion to reconsider, which the trial court denied.

Subsequently, the mortgagee purchased the subject property at a judicial sale and moved the court to approve the sale.  The borrowers filed an objection. They attached documentation showing that the August 2013 assignment of the subject mortgage to HUD was recorded on Jan. 23, 2014, several days after the plaintiff instituted the foreclosure proceeding. The trial court rejected the borrowers’ arguments and entered an order confirming the sale.  The borrowers appealed.

The Second District first addressed the borrowers’ standing defense.  According to the Court, it has been long accepted that possession of the note, indorsed in blank, is sufficient to establish standing absent evidence to the contrary.  And, it was well-settled that attaching a copy of the note to the foreclosure complaint is prima facie evidence the plaintiff owns the note.

The borrowers offered no evidence to support their conclusory arguments.  The Second District first rejected the borrowers’ argument that the plaintiff was required to produce the original note, holding that “[f]or over 25 years, the [Illinois Mortgage] Foreclosure Law has been interpreted as not requiring plaintiffs’ production of the original note, nor any specific documentation demonstrating that it owns the note or the right to foreclose on the mortgage, other than the copy of the mortgage and note attached to the complaint.”

Next, the Appellate Court also rejected the borrowers’ argument that the dates of the mortgage assignments implied the plaintiff did not possess the note at the time the complaint was filed. Specifically, the borrowers alleged that the August 2013 assignment of the subject mortgage to HUD created an issue of fact as to whether the plaintiff could have possessed the mortgage in January 2014 when the complaint was filed.  The mortgagee responded by asserting that the affidavits used in support of the motion for summary judgment established the plaintiff possessed the note when the complaint was filed.

The Second District concluded that the plaintiff’s standing was established as a matter of law, irrespective of what was contained in the affidavits.  The Court noted that the “[borrowers] fail to appreciate the force of the blank indorsement. The presumption of ownership conferred by the indorsement meant that plaintiff could sue on the note without setting forth its history. [Borrowers], rather, had the burden of providing as much of that history as necessary to demonstrate that the transfer of the note did not occur before the complaint was filed.” Because the borrowers had not introduced any evidence to contradict the presumption of ownership, their argument failed.

The Court noted, “[a]ssuming arguendo that the August 15, 2013, assignment conveyed the subject debt to HUD, it simply did not rebut the possibility that plaintiff became the owner of that debt sometime between August 15, 2013, and January 2, 2014, whether from HUD or another entity in the chain of ownership. Even the recording of the August 2013 assignment as late as January 23, 2014, did not rebut plaintiff’s ownership of the debt on January 2nd.”

Finally, the Second District rejected the borrowers’ argument that the Jan. 16, 2014 assignment of mortgage from HUD to the plaintiff created an issue of fact.  “We agree with plaintiff that it is plausibly explained as a memorialization of a prior transfer of the note to plaintiff.”

Turning its attention to the issue of whether the plaintiff mortgagee complied with section 203.604, the Appellate Court concluded there were issues of fact to preclude summary judgment.

As you may recall, section 203.604(b) requires that “[t]he mortgagee must have a face-to-face interview with the mortgagor, or make a reasonable effort to arrange such a meeting, before three full monthly installments due on the mortgage are unpaid.” 24 C.F.R. § 203.604(b).

“A reasonable effort to arrange a face-to-face meeting with the mortgagor” has two elements. 24 C.F.R. § 203.604(d).  First, it “shall consist at a minimum of one letter sent to the mortgagor certified by the Postal Service as having been dispatched.” Second, it “shall also include at least one trip to see the mortgagor at the mortgaged property.”

The borrowers argued that sending the letter via Federal Express, instead of “the Postal Service” failed to comply with the requirements of 203.604(d).  The Appellate Court, however, did not take issue with whether the use of FedEx substantially complied with section 203.604(d).  Instead, the Court concluded that issues of fact existed as to whether the letter was “dispatched,” as required.

The only evidence the plaintiff mortgagee offered in support of sending the letter was a shipping label that included a shipping date and tracking number.  The plaintiff mortgagee did not offer anything to show that the letter was actually sent with the delivery, and the Second District recognized that shipping labels can be created and printed without ever being used.

“In short, a shipping label – complete with shipping date and tracking number – can be generated independently of actual shipment. …The shipping label does not demonstrate conclusively that plaintiff sent [borrowers] a letter offering a face-to-face meeting.”  In the absence of any proof the letter was actually shipped or received, according to the Court, summary judgment was not appropriate.

In addition, the Second District also rejected the plaintiff mortgagee’s argument that noncompliance with section 203.604 may be excused in cases of inevitable foreclosure.  According to the Appellate Court, the only case that had reached that conclusion did so on the basis of an Illinois statute. In the absence of additional support for that argument on a federal regulation, the Court rejected the mortgagee’s argument.

Accordingly, the Second District vacated the summary judgment and remanded the case for further evaluation.

HUD Regulation Requiring Face-to-Face Meeting Presents Compliance Challenge for Lenders Seeking Mortgage Foreclosure

Valerie N. Doble
Associate, Hinshaw & Culbertson LLP

Source: Hinshaw & Culbertson LLP

In Dan-Harry v. PNC Bank, the Rhode Island federal court concluded that a mortgagor may bring a claim for damages and other remedies against a mortgagee on allegations of failure to conduct a pre-foreclosure face-to-face meeting required for breach of an FHA-insured mortgage. Dawari Dan-Harry obtained an FHA-insured mortgage loan to purchase property in Providence, Rhode Island, which included in Paragraph 9(d) the following provisions: “Regulations of HUD Secretary. In many circumstances regulations issued by the Secretary will limit Lender’s rights, in the case of payment defaults, to require immediate payment in full, and foreclose if not paid. This Security Instrument does not authorize acceleration or foreclosure if not permitted by regulations of the Secretary.” PNC Bank foreclosed on the mortgage and sold the property at auction to a third-party in January 2017. While continuing to occupy the property, Dan-Harry sued PNC for damages and to void the foreclosure sale on allegations that PNC failed to comply with HUD regulation 24 C.F.R. § 203.604(b), which requires a mortgagee to have a face-to-face meeting with the mortgagor or make a reasonable effort to arrange such a meeting before the mortgage becomes three months delinquent in payments.

The federal court denied PNC’s motion to dismiss plaintiff’s state law causes of action for breach of contract claim and demand for punitive and emotional distress damages. To do so, the court concluded that Paragraph 9(d) unambiguously creates a contractual obligation to comply with 24 C.F.R. §203.604(b) as a condition precedent to foreclosure. Because Rhode Island law requires strictly compliance with conditions precedent to foreclosure, and failure to comply renders a foreclosure sale void, the court held that Dan-Harry sufficiently alleged non-compliance with HUD regulations and stated a claim for punitive and emotional distress damages. Whether Dan-Harry will ultimately prevail is to be determined after development of the factual record.

This decision is significant because there is no private right of action under 24 C.F.R. § 203.604(b) and because Rhode Island law does not recognize a cause of action for breach of good faith and reasonable diligence in foreclosure. Nevertheless, Rhode Island federal courts effectively allow these claims through breach of contract claims and, in doing so, confirm an expanding demand for strict compliance with the terms of a mortgage in foreclosure.

VALERI Servicer Newsflash

Investor Update
March 15, 2017

Source: VA 

IMPORTANT INFORMATION

VALERI Down Time – On Saturday, March 17, 2018, the VALERI application will be intermittently unavailable from 8:00 AM EST to 12:00 PM EST and completely unavailable from 7:00 PM EST to 12:00 AM. Electronic file submissions will not be impacted.

Loan Modification Interest Rate Rounding – Per VA Regulation Title 38 §36.4315, the rate “may not exceed the most recent Freddie Mac Weekly Primary Mortgage Market Survey Rate for 30-year fixed-rate conforming mortgages (U. S. Average), rounded to the nearest one-eighth of one percent (0.125%), as of the date the Modification Agreement is approved, plus 50 basis points.” It should not be rounded “up” to the nearest one-eighth as currently indicated in Chapter 5 of the VA Servicer Handbook M26-4.

Circular 26-17-23, Change 2, Special Relief Following Hurricane Harvey, was issued on March 5, 2018, and is located on the VALERI internet at https://www.benefits.va.gov/homeloans/servicers_valeri.asp.

Circular 26-17-27, Change 2, Special Relief Following Hurricane Irma, was issued on March 1, 2018, and is located on the VALERI internet at https://www.benefits.va.gov/homeloans/servicers_valeri.asp.

Circular 26-17-28, Change 2, Special Relief Following Hurricane Maria, was issued on March 1, 2018, and is located on the VALERI internet at https://www.benefits.va.gov/homeloans/servicers_valeri.asp.

Circular 26-18-5, Department of Veterans Affairs (VA) Property Management and Servicing Contract, was issued on February 27, 2018, and is located on the VALERI internet at https://www.benefits.va.gov/homeloans/servicers_valeri.asp.

Scheduling Reports – When selecting a report destination, please do not select “Email.” Selecting this option will cause scheduled reports to fail. Either “Default Enterprise Location” or “Business Object Inbox” should be selected as the destination option. In addition, you must complete all prompts and not leave as “null”, as this also will cause your report to fail. (VALERI Scheduling Reports Quick Reference Guide).

DEVELOPMENT UPDATES

On Saturday, March 17, 2018, VALERI Manifest 18.1 will be released. The following enhancements will be included:

CQ 12670 – Adds functionality to VALERI’s Fee Cost Schedule to include maximum allowable fees at the county level.

CQ 12929 – Changes the Basic and Supplemental Claim timeliness business rule logic to include the 365th day.

CQ 13171 – Adds the following appeal types to the Appeal History tab in the Servicer Web Portal Appeal page: Denied Claim, Late Claim, Paid Acquisition, Denied Acquisition, Late Acquisition, Denied Incentive, Regulatory Infractions.

CQ 13306 – Updates the redemption states list on the Transfer of Custody event.

USDA: Handbook-1-3555 Chapter 18 Changes – Advance Notice

Investor Update
March 7, 2018

Source: USDA

On May 1, 2018, Chapter 18, HB-1-3555 will be updated to amend guidance around servicing of non-performing loans.  Details on these changes are provided in this advanced copy of Chapter 18 that will be published and effective May 1, 2018.
 
Questions regarding this announcement may be directed to Richard Kane in the Rural Housing National Office at 202-720-1452 or Richard.Kane@wdc.usda.gov.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

USDA: Foreclosure Moratorium Extended for Areas Impacted by Hurricane Maria

Investor Update
March 8, 2018

Source: USDA

USDA is extending the moratorium on property foreclosures in the Presidentially Declared Disaster (PDD) areas impacted by Hurricane Maria.  In light of the severity of the damage caused by the storm, the foreclosure moratorium will be extended until June 19, 2018.
 
This extension applies to new foreclosures as well as foreclosures already initiated.  USDA guidance outlined in “Assistance in Natural Disasters” and located in Chapter 18, Section 4, 7 CFR 3555.307 of the SFHGLP Handbook requires an initial moratorium on foreclosure actions within a PDD for ninety days following the date of each PDD declaration. The extensions are intended to provide greater relief to homeowners in the PDD areas.
 
If you have any questions, please contact the USDA Rural Development Customer Service Center at (866) 550-5887 or the National Office at (202) 720-1452.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

MHA HAMP Update: Revised Official Monthly Reporting – OMR Job Aid Posted

Investor Update
March 23, 2018

Source: MHA

The Official Monthly Reporting – OMR Job Aid has been revised to provide reporting guidance to address scenarios in which a borrower in a permanent HAMP Modification completes a Federally Declared Disaster (FDD) Forbearance Plan.

The updated guidance includes:

  • HAMP Reporting Tool Modification Status Upon Forbearance Plan Exit; and
  • Resumption of Official Monthly Reporting Upon Forbearance Plan Exit

The revised document is available at the link below, which can be viewed within the Learning Center Tab under Job Aids in the HAMP Section on HMPadmin.com.

  • Official Monthly Reporting – OMR

Additionally, we remind Servicers that, effective May 2018, the HAMP Reporting Tool will only accept Official Monthly Reports through the Sixth Business Day (BD6) each month.

Questions?

Email the HAMP Solution Center at Support@hmpadmin.com

HUD: Secretary Carson Launches New Financial Controls to Enhance Department’s Fiscal Strength and Integrity

Investor Update
March 15, 2018

Source: HUD

New Chief Financial Officer to lead effort to improve system of checks and balances

WASHINGTON – U.S. Department of Housing and Urban Development (HUD) Secretary Ben Carson today announced new measures to protect the financial integrity of the agency and correct lax internal processes and controls. Secretary Carson directed HUD’s newly appointed Chief Financial Officer, Irving Dennis, to design and implement a transformation plan and lead an internal taskforce to combat waste, fraud and abuse.

In a statement announcing these measures, Secretary Carson said the Department’s current financial controls are outdated:

“We simply need to do better. An updated system of internal controls will provide our agency with greater certainty that the dollars we spend are spent in a manner that satisfies all laws and regulations, and most importantly, the American people. We will approach this as any business would by increasing transparency and accountability. In the end, we will also support a culture that respects the fact that HUD funds belong to the public.”

As a former partner at the internationally recognized accounting firm Ernst & Young, Dennis will institute new processes and controls, empower employees, and strengthen compliance and enforcement-related functions at HUD.

“I’m excited to apply a business acumen to a task that is necessary for us as an Agency,” said Dennis. “These new internal controls and management practices must be embedded into our organization to help prevent misuse and misappropriation of assets. The goal is to create more robust processes and systems of checks and balances to ensure our expenditures not only meet all of our requirements but pass a common sense ‘smell test.’”

HUD’s new plan will consist of:

  • Agency-wide Governance: Implementing an Agency-wide governance structure that allows for more oversight, transparency, monitoring and accountability;
  • Finance Transformation: Developing a plan to restore discipline and accountability in the financial and reporting systems across the Agency.
  • Grant Modernization: Developing a holistic grant modernization plan to improve grant processes and reporting, including improved IT systems; and
  • Process Improvement: Promoting a HUD culture focused on documented and repeatable process with a focus on transparency and cost reasonableness.

As part of this effort, HUD’s Office of the CFO, with support from the Agency’s Office of the General Counsel, are currently reviewing processes to ensure HUD is within all guidelines and utilizing resources effectively.

HUD: FHA INFO #18-12: Extension of HECM Foreclosure Timelines for Properties Impacted by Hurricane Maria in Affected Areas in Puerto Rico and the U.S. Virgin Islands

Investor Update
March 19, 2018

Source: HUD (FHA INFO #18-12 full version)

Today, the Federal Housing Administration (FHA) announced that due to the extensive damage caused by Hurricane Maria in Puerto Rico and the U.S. Virgin Islands, the U.S. Department of Housing and Urban Development (HUD) has exercised its authority to extend foreclosure timelines through May 18, 2018, for Home Equity Conversion Mortgages (HECM) on impacted properties in those Presidentially-Declared Major Disaster Areas (PDMDAs).

This extension is applicable only to those counties declared eligible for Individual Assistance by the Federal Emergency Management Agency (FEMA). It applies to both the initiation of foreclosures and foreclosures already in process on HECMs that become due and payable for reasons other than the death of the last surviving borrower and eligible non-borrowing spouse.

This guidance is effective immediately and is applicable to all homeowners with FHA-insured HECM mortgages whose property or place of employment is in the PDMDAs for Puerto Rico’s Hurricane Maria (FEMA-DR-4339) and U.S. Virgin Islands’ Hurricane Maria (FEMA-DR-4340).

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at:
    https://www.hud.gov/answers
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALL-FHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.
x

CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

x

Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

x

COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

x

CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

x

Business Development

Carrie Tackett

Business Development Safeguard Properties