VALERI Servicer Newsflash

Investor Update
June 15, 2018

Source: VA

New VALERI Environment –Black Knight Financial Services (BKFS) currently collects all servicing data for VA. After March 2019, when VA transitions to a new VALERI environment, BKFS will no longer collect this data on behalf of VA. As part of that transition, VA needs to ensure that all servicers can continue to meet our reporting requirements by establishing the necessary connections to the new VALERI environment. VA’s transition plan encompasses all of the various ways that servicers report information to VALERI, including the following categories;

1. Servicers that use a licensed servicing system, such as MSP or FiServe that automatically reports data to VALERI;

2. Servicers that use a proprietary, or home grown, servicing system that automatically reports data to VALERI;

3. Servicers that log into the VALERI Servicer Web Portal (SWP) to manually upload data to VALERI;

4. Servicers that log into the VALERI SWP to manually enter data into VALERI.

Only servicers in category #2 need to contact VA at this time. Please provide us with the name of your organization and a point of contact with which we can discuss a transition plan. This information must be sent no later than June 21, 2018 to guarantee your ability to report data to VALERI is uninterrupted during the transition. You may direct any questions or concerns regarding the changes to Terry Cere (Therese.Cere@va.gov) or Colin Deaso (Colin.Deaso@va.gov). If you have technical questions regarding testing, please contact: John Elliott (John.Elliott@va.gov), VA Office of Information & Technology.

Redemption Quotes and Inquiries – All questions and inquiries related to redemption procedures are to be directed to vrm-redemption@vrmco.com. Redemption Instructions are located on the VALERI website at https://www.benefits.va.gov/HOMELOANS/servicers_valeri_guides.asp.

REMINDERS

Circular 26-15-9, Servicer Statutory Redemption Procedures, requires servicers to reach out to VA’s Property Management Contractor, Vendor Resource Management (VRM), to secure any amounts required for redemption funds if the property was conveyed to VA. If you have questions, please email VRM-redemption@vrmco.com.

Title Package Extensions and Escalations – Any title extension requests or title escalations must be submitted to VRM at vrm-title@vrmco.com. If you require VA’s assistance, please copy the Contract Assurance (Property Management Oversight) mailbox at nashpm.vbaco@va.gov.

DEVELOPMENT UPDATES

On Saturday, June 16, 2018, VALERI Manifest 18.2 will be released. The following enhancements will be included:

CQ 13380 – Updates the Claim Bulk Upload template to reflect the addition of “State Pre-Foreclosure Fee” line item. The new version of the template and the VALERI Fee Cost Schedule will both be available at https://www.benefits.va.gov/homeloans/servicers_valeri.asp on Monday, June 18, 2018.

CQ 12765 – Updates claims logic to disallow Title V Septic fee for Massachusetts properties if VA did not accept custody and pay acquisition for the property.

VA Circular 26-18-16: Special Relief Following Maine Severe Storm and Flooding

Investor Update
June 14, 2018

Source: VA

1. Purpose. This Circular expresses concern about the Department of Veterans Affairs (VA) home loan borrowers affected by a severe storm and flooding in the State of Maine, and describes measures mortgagees may employ to provide relief. Mortgage servicers and borrowers alike should review VA’s Guidance on Natural Disasters to ensure Veterans receive the assistance they need. (http://www.benefits.va.gov/homeloans/documents/docs/va_policy_regarding_natural_disasters.p df)

2. Forbearance Request. VA encourages holders of guaranteed loans to extend forbearance to borrowers in distress as a result of the disaster. Careful counseling with borrowers should help determine whether their difficulties are related to this disaster, or whether they stem from other sources that must be addressed. The proper use of authorities granted in VA regulations may be of assistance in appropriate cases. For example, Title 38, Code of Federal Regulations (CFR), section 36.4311 allows the reapplication of prepayments to cure or prevent a default. Also, 38 CFR 36.4315 allows the terms of any guaranteed loan to be modified without the prior approval of VA, provided conditions in the regulation are satisfied.

3. Moratorium on Foreclosure. Although the loan holder is ultimately responsible for determining when to initiate foreclosure, and for completing termination action, VA has requested on its website (http://www.benefits.va.gov/homeloans) that holders establish a 90-day moratorium from the date of a disaster on initiating new foreclosures on loans affected by major disasters. VA regulation 38 CFR 36.4324(a)(3)(ii) allows additional interest on a guaranty claim when eventual termination has been delayed due to circumstances beyond the control of the holder, such as VA-requested forbearance. Because of the widespread impact of the disaster, holders should review all foreclosure referrals to ensure that borrowers have not been affected significantly enough to justify delay in referral. Any questions about impact should be discussed with the VA Regional Loan Center (RLC) of jurisdiction.

4. Late Charge Waivers. VA believes that many servicers plan to waive late charges on affected loans, and encourages all servicers to adopt such a policy for any loans that may have been affected.

5. Credit and VA Reporting. In order to avoid damaging credit records of Veteran borrowers, servicers are encouraged to suspend credit bureau reporting on affected loans. VA will not penalize affected servicers for any late default reporting to VA as a result. Please contact the appropriate RLC with any questions.

6. Activation of the National Guard. Members of the National Guard may be called to active duty to assist in recovery efforts. VA encourages servicers to extend special forbearance to National Guard members who experience financial difficulties as a result of their service.

7. Rescission: This Circular is rescinded July 1, 2019.

By Direction of the Under Secretary for Benefits

Jeffrey F. London
Director
Loan Guaranty Service

VA: Circular 26-16-14 Change 1: Title Requirements for Conveyance of Real Property

Investor Update
June 11, 2018

Source: VA

Additional Resource:

VA (Circular 26-16-14)

1. Purpose. The purpose of this Circular is to extend the rescission date of the original Circular.

2. Therefore, Circular 26-16-14 is changed as follows:

Page 1, paragraph 4: Delete “July 1, 2018.” and insert “July 1, 2020.”

3. Rescission: This Circular is rescinded July 1, 2020.

By Direction of the Under Secretary for Benefits

Jeffrey F. London
Director, Loan Guaranty Service

USDA: NEW ESR RESOURCES! Electronic Status Reporting (ESR) User Guide and Trainings Available Online!

Investor Update
June 22, 2018

Source: USDA

The Single Family Housing Guaranteed Loan Division is pleased to offer a new Electronic Status Reporting  (ESR) User Guide and training opportunities to our servicing partners.  The ESR User Guide and four new on-demand ESR training modules are available online 24 hours a day for maximum convenience.  The guide, trainings, and handouts are located on the USDA LINC Training and Resource Library

ESR Training modules include:

  • ESR Introduction,
  • Web Reporting,
  • Electronic Data Interchange (EDI) Reporting, and
  • Rejected Records and Corrections

Training handouts are available in three formats: 
1. One full size slide per page;
2. Two slides per page; and
3. One slide per page with speaker notes.            
 
The user guide and trainings will be useful for servicing partners of all experience levels as USDA prepares to deploy the new ESR platform for monthly investor and default status reporting. 
The new ESR reporting platform will be deployed on July 1, 2018.
     
Questions regarding this announcement may be directed to the National Office Division at (202) 720-1452.
 
Thank you for your support of the Single Family Housing Guaranteed Loan Program! 

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

USDA: Foreclosure Moratorium Extended for Areas Impacted by Hurricane Maria

Investor Update
June 13, 2018

Source: USDA

USDA is extending the moratorium on property foreclosures in the Presidentially Declared Disaster (PDD) areas impacted by Hurricane Maria.  In light of the severity of the damage caused by the storm, the foreclosure moratorium will be extended until September 17, 2018.
 
This extension applies to new foreclosures as well as foreclosures already initiated.  USDA guidance outlined in “Assistance in Natural Disasters” and located in Chapter 18, Section 4, 7 CFR 3555.307 of the SFHGLP Handbook requires an initial moratorium on foreclosure actions within a PDD for ninety days following the date of each PDD declaration. The extensions are intended to provide greater relief to homeowners in the PDD areas.
 
If you have any questions, please contact the USDA Rural Development Customer Service Center at (866) 550-5887 or the National Office at (202) 720-1452.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

MHA: HAMP Update: Independence Day Holiday Support and System Availability

Investor Update
June 27, 2018

Source: MHA

Due to the observance of Independence Day, the HAMP Reporting System response files will not be available between 6:00 p.m. ET on Tuesday, July 3, 2018 and 9:00 a.m. ET on Thursday, July 5, 2018; they will be sent as soon as the system is available.

During this timeframe, the HAMP Reporting Tool will be available for servicers to submit and upload HAMP loan data files, and the corresponding Black Knight response files will be provided as usual.

The HAMP Solution Center will be closed on Wednesday, July 4, 2018 and will resume operations at 9:00 a.m. ET on Thursday, July 5, 2018. Servicers may contact the HSC at any time; however, messages will be held in queue until the center reopens on Thursday.

HUD: Testimony of Dr. Ben Carson

Investor Update
June 27, 2018

Source: HUD (full testimony)

INTRODUCTION

Chairman Hensarling, Ranking Member Waters, and members of this Committee, thank you for inviting me here today to testify before the House Financial Services Committee.

HUD has made tremendous progress since I last testified in October, so I am pleased to have this opportunity to update you on those developments and to discuss other innovative solutions to our nation’s housing and community development challenges.

I want to thank the members of this Committee for your support of many of HUD’s important efforts, including our mutual determination to end homelessness, our continued commitment to helping our citizens recover from unprecedented natural disasters, and our endeavor to make safe, fair, affordable, and healthy homes the foundation for human achievement, freedom, and growth.

HUD: FHA INFO #18-27: Elimination of FHA Inspector Roster

Investor Update
July 3, 2018

Source: HUD (FHA INFO #18-27 full version)

Today, the Federal Housing Administration (FHA) published in the Federal Register, a final rule (Docket No. FR-5457-F-02) that streamlines the inspection requirements for FHA single family mortgage insurance by eliminating the regulations for the FHA Inspector Roster (Roster).

This final rule — which follows a February 6, 2013, proposed rule — recognizes the sufficiency and quality of inspections carried out by International Code Council (ICC) certified Combination Inspectors (CI) and Residential Combination Inspectors (RCI) and other qualified individuals. As a result, FHA acknowledges there is no longer a need to maintain and administer its own standardization process for inspectors.

This final rule becomes effective August 2, 2018.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at www.hud.gov/answers.
  • E-mail the FHA Resource Center at answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

HUD: FHA INFO #18-24: FHA FAQ Website Transitions to New Platform

Investor Update
June 5, 2018

Source: HUD

Today, the Federal Housing Administration (FHA) announced that it is transitioning its FHA Frequently Asked Questions website to a new platform. As a result, users may experience some changes in functionality. The FHA Resource Center has posted new advanced search tips to help users better navigate the new platform.

Quick Links

Resources

Contact the FHA Resource Center:

  • Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at: https://www.hud.gov/answers
  • E-mail the FHA Resource Center at: answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
  • Call 1-800-CALL-FHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

HUD: $616 Million Florida Disaster Recovery Plan Approved

Investor Update
June 28, 2018

Source: HUD

Funding will target housing, infrastructure and economic development recovery

WASHINGTON – U.S. Department of Housing and Urban Development (HUD) Secretary Ben Carson today announced he is approving a disaster recovery plan to help Floridians recover from Hurricane Irma.  In November, HUD allocated $616 million to the Sunshine State to support long-term recovery efforts.

The Florida action plan approved today is funded through HUD’s Community Development Block GrantDisaster Recovery (CDBG-DR) Program which requires grantees to develop a thoughtful recovery program informed by local residents.  Learn more about CDBG-DR and the State’s role in long-term disaster recovery (en español).

“This funding is part of the Trump Administration’s continued commitment to helping the residents of Florida impacted by Irma to recover and rebuild their homes and their lives,” said Secretary Carson. “As we move along the road to recovery, HUD will be right by Florida’s side to help in any way we can to make the state whole again.”

Governor Rick Scott said, “It’s great news that we were able to secure critical funding from HUD that will directly benefit the families who were most affected by last year’s storms. This $616 million will enable communities to build new affordable housing and to replace homes lost in the wake of last year’s hurricane season. Through this program, we can continue to move forward with long-term affordable housing solutions for displaced families as well as provide grants to businesses who were impacted by the storm. We won’t stop working until all of Florida’s communities have fully recovered.”

To address unmet needs, the State of Florida has identified several housing and economic development recovery needs arising from Hurricane Irma and has designed the following programs to address those unmet needs and assist in the recovery:

  • Housing Repair Program ($273.3 million) will rehabilitate housing occupied by low- and moderate-income families that was damaged by Hurricane Irma. The Florida Department of Economic Opportunity (DEO) will centrally manage the following activities on behalf of eligible homeowner and rental property owner applicants:
  • Repairs to, reconstruction or replacement of housing units damaged by Hurricane Irma, which may include bringing the home into code compliance and mitigation against future storm impacts, including elevation.
  • The completion of work to homes that have been partially repaired.
  • Repairs to, or replacement of, manufactured homes impacted by Hurricane Irma.
  • Temporary housing assistance based on individual household needs and their participation in the Housing Repair Program.
  • Workforce Affordable Rental New Construction Program ($100 million) will facilitate the creation of affordable rental housing though a partnership with DEO and the Florida Housing Finance Corporation by leveraging CDBG-DR funds with low-income housing tax credits as well using CDBG-DR funds for zero-interest loans for smaller developments.
  • Land Acquisition for Affordable Workforce Housing ($20 million) provides funding for the purchase of land for development into affordable housing, especially in areas of the state where the scarcity of developable land makes it difficult to construct properties that can be rented at an affordable rate for the community’s workforce.
  • Voluntary Home Buyout Program ($75 million) encourages risk reduction through the voluntary purchase of residential properties in high flood-risk areas. Communities that participate in this program are encouraged to develop plans for the reuse of the acquired land to further reduce flood risk and/or serve as a recreational space for the public.
  • Recovery Workforce Training Program ($20 million) will bolster workforce training throughout the state with the goal of growing the skilled labor force needed to support the long-term recovery, primarily in the housing construction field.
  • Business Recovery Grant Program ($60 million) provides funding for eligible business owners who are seeking reimbursement for the cost of replacing equipment and inventory damaged by Hurricane Irma.
  • Business Assistance to new Floridians from Puerto Rico ($6 million) provides business plan guidance, accounting services, licensing information and other resources to support assistance in assimilating to the business climate in the State of Florida.

In April, HUD also allocated an additional $791 million of CDBG-DR funding to Florida for unmet need, infrastructure and mitigation purposes.  HUD will shortly issue requirements governing those funds, and Florida, along with other states, will be required to submit plans addressing their use.  Read more about the additional disaster recovery/mitigation funding to Florida.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties