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Freddie Mac New Self-Service Password Reset Capability

On February 24, Freddie Mac published an update titled New Self-Service Password Reset Capability for Single-Family Business Applications.

New Self-Service Password Reset Capability for Single-Family Business Applications

Today we implemented a new online password reset capability for Single-Family business applications that require a user ID and password. This self-service solution provides increased security and makes doing business with us easier.

Create Your User Profile

To use the password reset capability, you’ll first need to create your user profile. Here’s how:

  • Click here or visit a Single-Family business application homepage and click “Update your profile.”
  • Enter your user ID and password.
  • Provide or validate basic contact information, including your name, email address, and phone number.
  • Establish three security questions for user verification.

If you have multiple user IDs, this process should be completed for each of them. However, you can use the same password and security questions for each of the IDs.

You’re encouraged to create your user profile as soon as possible. In an upcoming communication, we will announce a mandatory adoption date when all users must establish a user profile before they can access any Single-Family business application.

New Capabilities

Once you’ve created your user profile, you’ll be able to:

  • Update your personal information and security questions.
  • Change an existing password.
  • Reset a forgotten password.
  • Retrieve a forgotten user ID.

This self-service solution allows you to manage your personal information and password for Single-Family business applications at any time. You no longer have to contact Freddie Mac Customer Support (800-FREDDIE) during normal operating hours.

Please note: Certain Single-Family business services and applications do not support these new capabilities, including the Freddie Mac Reimbursement System, BPO Direct®, HomeSteps®, Global Payments, Inc. payment service, and joint government-sponsored enterprise applications. Please continue to use existing password reset processes for these applications.

Internet Explorer 9 Compatibility

These online capabilities were developed using Internet Explorer 9. If you encounter any compatibility issues with other versions of Internet Explorer, please click on the “Compatibility View” button located on the address bar. Please work with your IT department if you continue to experience any issues.

Training and Resources

View our User Profile and Password Reset Tutorial to learn more about this new self-service solution.

For More Information

If you have questions, please contact 800-FREDDIE and select Option “1” for Password Reset assistance.

Please click here to view the online update.

About Safeguard 
Safeguard Properties is the largest mortgage field services company in the U.S. Founded in 1990 by Robert Klein and based in Valley View, Ohio, the company inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders, and other financial institutions. Safeguard employs approximately 1,700 people, in addition to a network of thousands of contractors nationally. Website: www.safeguardproperties.com.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties