Fannie Mae: Document-Free Expense Reimbursement; Know Your Options Training; and More
Source: Fannie Mae
Coming soon – document-free expense reimbursement and self-service reporting
Expense reimbursements are about to get faster and easier. On Sept. 24, we’re introducing a new approach to expense reimbursement as part of our commitment to Simplifying Servicing™. In addition to document-free reimbursement claim submissions, you’ll soon have access to a new expense reimbursement dashboard, which will provide a single location for centralized reporting of claim, inquiry, and excess fee approval information. Visit the Simplifying Servicing page to stay up to date on these exciting enhancements.
Know Your Options Customer CARE live training
By popular demand, our Know Your Options™ Customer CARE (KYOCC) 7-step call flow training is now available to all servicers. Please join us for this interactive learning opportunity that will offer managers guidance on establishing consultative customer relationships by developing rapport, maintaining quality right party contact, and properly positioning available workout solutions. Space is limited, so sign up today for the Sept. 11 webinar.
Join us at these upcoming events:
Sept. 8-11 | NAHREP National Convention | San Diego
Sept. 12-14 | New England Mortgage Bankers Conference | Newport, RI
Sept. 17-18 | Digital Mortgage 2018 | Las Vegas
View more events.
From stabilizing our company to helping our customers better serve Americans, we’ve come a long way under our CEO Tim Mayopoulos. Via @HousingWire: https://t.co/3cBMnVMYr9
Simplify your lending journey from day 1. Find out how #Day1Certainty can help with asset, income, and employment validation. http://bit.ly/2NjFeMs