Vendor Conference 2015
Safeguard hosted its twelfth annual Vendor Conference.
Please click on the links below to view summaries, PowerPoint presentations and video recordings of the different sessions that took place during the Vendor Conference 2015.
Summaries
Keynote and Special Session
Keynote Address: Linda Erkkila
Special Session: 25 Years of Excellence
General Sessions
State of the Network
Building a Better Business
Workshops
INSP
Effectively Using the QC Module
Identifying Damages
MAINT (P&P, REO, E&R and G&S)
Process of a Reconvey
P&P Accurately Utilizing Allowables and Bidding Damages
REO Accurately Utilizing Allowables and Bidding Damages
Properly Documenting Cubic Yards and Progressive Load Photos
Roof Damage Identification and Repair Techniques
Grasping E&R Fundamentals
Work Documentation and Photo Requirements
Vendor Web Mobile and Crew Management
PowerPoint Presentations
General Sessions
25 Years of Excellence
State of the Network
Building a Better Business
Workshops
INSP
Effectively Using the QC Module
Identifying Damages
MAINT (P&P, REO, E&R and G&S)
Process of a Reconvey
P&P Accurately Utilizing Allowables and Bidding Damages
REO Accurately Utilizing Allowables and Bidding Damages
Properly Documenting Cubic Yards and Progressive Load Photos
Roof Damage Identification and Repair Techniques
Grasping E&R Fundamentals
Work Documentation and Photo Requirements
Vendor Web Mobile and Crew Management
Video
Opening Remarks and Keynote Address [ FULL SESSION ]
- Welcome and Opening Remarks from Frank Jackson, mayor of Cleveland
- Opening Remarks from Alan Jaffa, Safeguard’s CEO
- Introduction of Keynote Speaker
- Keynote Address: Linda Erkkila, Safeguard’s general counsel
Special Session: 25 Years of Excellence [ FULL SESSION ]
- Introduction of Moderator Kathy Cogan, Safeguard’s AVP of Client Account Management
- Introduction of Robert Klein, Safeguard’s founder and chairman, and Alan Jaffa, CEO of Safeguard
- Safeguard’s Beginnings
- Eliminating “Drive-By” Inspections
- Alan Jaffa Hired By Safeguard in 1995
- Customer Service = Resolution
- Moving to Brooklyn Heights
- Implementing Interior Inspections in 2002
- 25th Anniversary Get-Together
- Going Digital in 2003
- Mobilizing Contractors After Hurricane Katrina in 2005
- Recession Hits in 2008
- Headquarters Move to Valley View in 2009
- Alan Jaffa Becomes CEO as Robert Klein Moves to Role of Chairman in 2010
- Focus on Technology
- Thank You
Vendor Performance Recognition [ FULL SESSION ]
General Session: State of the Network [ FULL SESSION ]
- Introduction of Joe Iafigliola, VP of Vendor Management at Safeguard
- Introduction of Panelists
- IML Device Instructions
- IML Question: How did you arrive in Cleveland for the vendor conference this year?
- IML Question: How many years have you been in the mortgage field services industry?
- Inspections
General Session: Technology Game Show [ FULL SESSION ]
- Introduction of Game Show
- Introduction of Celebrities and Contestants
- Question: How many orders are uploaded to Vendor Web each hour?
- Question: What is the name of the mobile application that allows you to take photos at a property?
- Question: What section in Vendor Web allows vendors to change their security question?
- Question: When is the commitment date required on the order?
- Question: On average how many photos are uploaded on a daily basis through Photo Direct?
- Question: Which mobile application works hand-in-hand with Crew Management?
- Question: How far back do orders remain in history on Vendor Web?
- Question: What is the site you go to on your mobile device to install Safeguard’s mobile applications?
- Round One Winner
- Commercial Break: Utilizing Crew Management
- Introduction of Contestants
- Question: How did vendors originally submit photos to Safeguard?
- Question: What is the name of the image uploader that Vendor Web uses?
- Question: If you take a photo and label it in Vendor Web mobile, once you transmit the work order, where are the photos found in Vendor Web?
- Question: How many pages on Vendor Web allow you to delete images?
- Question: In Vendor Web, can you use an already labeled image again?
- Round Two Winner
- Commercial Break: Communication Between Systems
- Introduction of Contestants
- Question: Can you use Safeguard’s mobile applications on a device that does not have GPS capabilities?
- Question: What tool do you use to assign work orders to specific people in your crew?
- Question: What does an invalid status in Photo Direct mean?
- Question: How were orders originally received?
- Question: In the notifications portion of Photo Direct and Vendor Web Mobile, how many mobile numbers and/or email addresses can you input?
- Round Three Winner
- Commercial Break: Helpful Tips
- Question: Where can you find training videos on how to use Crew Management?
- Question: What was the original name of Vendor Web?
- Question: What two questions do you have to say “yes” to on the comment/review page?
- Question: What type of work order is mandatory to complete in Vendor Web Mobile?
- Question: Can you label photos in Photo Direct?
- Thank You
General Session: Building a Better Business [ FULL SESSION ]
- Introduction of Joe Iafigliola, VP of Vendor Management at Safeguard
- Introduction of Panelists
- Agenda
- Data Collection
- Data Transfer
- IML Question: What are your crews using to get results in from the field?
- Office Best Practices
- QC of the Updater
- IML Question: How long after starting does it take before you let an updater submit an order without 100% QC?
- Identifying Specific Gaps
- What Happens with Your Update
- The Future
- Vendor Perspectives
- In Conclusion
Photos