Vendor Conference 2013
Safeguard hosted its sixth annual Vendor Conference. This conference brought together a record 1,100 contractors and inspectors from all across the country, as well as executives from a number of loan servicers, Fannie Mae (FNMA), the Veterans Administration (VA) and a number of our clients. The three-day conference highlighted the state of the industry, and focused on best practices in maintaining and preserving our clients’ properties and the nation’s housing stock.
Please click on the links below to view summaries and PowerPoint presentations of the different sessions that took place during Vendor Conference 2009.
Summaries
Keynote and Guest Speaker
Keynote Address: Rob Caire
Guest Speaker: Raymond Pianka
General Sessions
PowerPoint Presentations
General Sessions
Video
To view full sessions, use the menu below. Scroll through the sessions by clicking on the left and right arrows in the window. Below this player, you can also select individual video segments by topic.
Day 1: REO
Opening Remarks and Keynote Address (Full Video)
- Welcome and Opening Remarks from Frank Jackson, Mayor of Cleveland
- Opening Remarks from Alan Jaffa, Safeguard’s CEO
- Keynote Address: Robert Klein, Founder and Chairman of Safeguard Properties
- Walking a Mile in Someone’s Shoes
- How Customer Service = Resolution Works
- How Safeguard Earned Its Spot in the Industry
- Industry Continues to Change
- Anticipating Clients Needs
- Protecting Clients’ Interests
- Customer Service as Important Today as it Was 23 Years Ago
- Commitment to Clients
- Innovative Solutions to Community Blight
- Opening Remarks from Alan Jaffa, Safeguard’s CEO
- Remembering Coy Welch
- Presentation of the Robert Klein Vendor of the Year Awards from Alan Jaffa, Safeguard Properties CEO
Compliance and the Regulatory Environment (Full Video)
- Regulations Heightened
- Introduction of Speaker Joe Iafigliola, Safeguard’s vice president of vendor management
- IML Device Instructions
- Controls Safeguard is Putting in Place
- CFPB’s Regulating Authority
- FDIC’s Governing Body
- Requirements to Meet Client Expectations
- Vendors are Experts in Local Markets
- Ethics and Ethical Standards
REO: Where We Are And What’s In Store (Full Video)
- Welcome from Kathy Cogan, AVP of Account Management
- IML Device Instructions
- Panelist Introductions
- IML Question: What Kind of Year Have you Had Since the Last Vendor Conference?
- How Safeguard Has Been Doing in the Past Year
- Service Quality Assurance
- The Safeguard Standard
- What We’re Trying to Deliver in REO
- Staying Ahead and Getting More Information
- Details of SQA
- Collecting multiple points of data
- Increases in volume lead to on-time deficiencies
- Network quality heatmap
- Question: Frequency of broker sign-off scorecard
- Question: Contractors viewing heatmaps
- Broker scorecards sharing results
- Will share heatmaps with vendors
- Question: Todd Miller asks if area and property condition are factors
- Evolution of information
- Question: Making data available online
- IML Question: What is the proper date to put on your air freshener?
- Question: Matt Gallagher asks about broker turnaround times
- Client Feedback on Performance
- Question: Whitney Phillips on Fannie Mae high-risk orders
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