Vendor Conference 2012
Cleveland, Ohio
Safeguard hosted its ninth annual Vendor Conference. This year’s vendor conference was attended by approximately 1,200 contractors, inspectors, clients, and Safeguard staff. Approximately 35% of the vendors in attendance were new to the conference. Of the vendors who attended the conference in previous years, nearly 45% reported that they continue to come back each year to hear about Safeguard’s new initiatives.
Please click on the links below to view summaries, PowerPoint presentations, and video recordings of the different sessions that took place during Vendor Conference 2012.
Summaries
Keynote
Keynote Address: Alfred Pollard
General Sessions
Breakout Sessions
INSP
Inspections
REO
Recurring Work Orders
Scorecard, SQA and Broker Scores
Submiting Property Bids, Avoiding Cut Bids and CYD Placards
Special Session
Community Initiatives
PowerPoint Presentations
General Sessions
Breakout Sessions
INSP
Inspections
REO
Recurring Work Orders
Scorecard, SQA and Broker Scores
Submitting Property Bids, Avoiding Cut Bids and CYD Placards
Special Session
Community Initiatives
Video
To view full sessions, use the menu below. Scroll through the sessions by clicking on the left and right arrows in the window. Below this player, you can also select individual video segments by topic.
Day 1: REO
Opening Remarks and Keynote Address (Full Video)
- Welcome and Opening Remarks from Robert Klein, Safeguard Properties Founder and Chairman
- Keynote Address: Alfred Pollard, General Counsel, FHFA
- Opening Remarks
- Presentation of the Robert Klein Vendor of the Year Awards for P&P and REO
Session 1: Great Expectations (Full Video)
- Welcome and Introduction of Panelists
- Safeguard’s Year in Review
- Servicers’ Point of View
- Quality as a System
Session 2: Quality Across the Board (Full Video)
- Safeguard’s Field Quality Control (FQC) Program
- ARS Questions: Growing Your Business
- Service Quality Assurance (SQA)
- Estimates and Repairs
Session 3: Best Practice Makes Perfect (Full Video)
- LMS Training Video
- ARS Question: Building Consistent Operations
- Sweating the Not-So-Small Stuff
- Service Differentiators
- Project Maid Service: In-Depth Study to Identify Best Practices
Day 2: P&P
Session 1: Pillars of Success: Communication (Full Video)
- Opening Remarks
- Panelist Introductions
- 6 Components of Communication
- Guidelines and Timelines
- Reopening Orders
- Work Order Capacity
- Training and QC of Crews
- Sharing Information with Crews and Staff
- Reacting to New Orders and Due Dates
- Staff Accountability
- Whom to Contact, and When
- FHA Guidelines
- Escalating Issues and Emergencies
- Vendor Perspective on Communicating with Regional Coordinators
- Emergency Situations and Mortgagee Neglect
- Defining Mortgagee Neglect
- Compliance and Responsibility
- Servicer Expectations for “Immediate Action”
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