Safeguard Properties

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VALERI Servicer Newsflash

Investor Update
August 5, 2015

IMPORTANT INFORMATION
Legacy Loan Project – VA is in the process of removing inactive loans from the VA Loan Electronic Reporting Interface (VALERI) application that are categorized as Legacy Loans. A Legacy Loan is defined as either having been inactive for 720 days after termination or 425 days after the loan shows paid-in-full. Many of the inactive loans were already terminated prior to the migration from the previous VA servicing application into the VALERI application in 2008. If you search for a loan that has been removed in VALERI, you will receive a message indicating the loan is no longer available (see Development Update below regarding CQ10688). For information regarding unavailable loans, please contact the VALERI Helpdesk. We will continue to provide you information regarding this project. If you have any questions or concerns, please contact the VALERI Helpdesk at valerihelpdesk.vbaco@va.gov.

DEVELOPMENT UPDATES

On Tuesday, July 21, 2015, VALERI 3.4 BI Reports manifest was released. The following system enhancements were included:

CQ11229 – Post Audit Selection – This high-level report provides a list of open cases selected for post-audit review. The report is located under the Servicer Operational Reports in VALERI.

CQ11231 – Post Audit Summary – This report name has been changed to Post Audit and Appeal Post Audit Summary.

CQ10223 – Payment Denial – This report description has been updated.
On Saturday, August 8, 2015, VALERI Manifest 3.5 will be deployed. The following system enhancements will be included:

CQ11511 – Additional line item added to allowable expense items – Auction Service Fee. This fee will now be available for servicers who use an auction service to complete the termination of VA-guaranteed loans. Refer to Circular 26-15-16 for additional information. The new claim bulk upload template will be uploaded and available for servicers on Monday, August 10, 2015.

CQ11399 – Business Rule for Results of Sale (ROS) event – Additional logic has been added in VALERI that will reject a second ROS event if a previous ROS event has processed successfully.

CQ11473 – The Contact Information Change (CIC) event will now require the borrower name field to be completed every time the event is reported. VALERI will reject the data if the borrower name is not populated.

CQ11460 – Correction made to the defect where a User Login Name had a numeric character. Company Administrators should now have the ability to activate or edit a user profile if the Login Name has any numeric characters.

CQ10688 – Searching for a Legacy Loan will result in a message being displayed advising the loan does not exist in VALERI and you can reach out to the VALERI Helpdesk if you need assistance.

Please click here to view the newsflash online.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties