VALERI Servicer Newsflash
On February 23, the U.S. Department of Veterans Affairs (VA) released a VALERI Servicer Newsflash.
VALERI Servicer Newsflash
IMPORTANT INFORMATION
Direct Connect Servicers:
Black Knight Financial Services, Inc. (BKFS) recently established a policy that states, “All user accounts within the BKFS domain require a password reset on an annual basis.” VALERI daily transaction file accounts fall into this classification and are subject to this policy. InterChange Services PowerCell (which supports VALERI) will coordinate the password change with VALERI servicers and will perform a test to ensure successful functionality. BKFS began contacting servicers in order to complete this task on Monday, February 11, 2015. For questions please contact InterchangeServices.Powercell@bkfs.com.
Servicer Calls – Due to limited lines available for our bi-weekly servicer calls, we have split the calls with servicers based on the alphabetical order of servicer names. To receive an invitation for future calls, please send an email request to the VALERI Helpdesk and include your name, position, email and phone number. Our next call is Thursday, February 26, 2015. Below is the breakdown of the call times:
- A-L – 1:00 p.m. EST
- M-Z – 2:00 p.m. EST
REMINDER
Title Package Due Date – Title packages are due to Vendor Resource Management based on the loan termination date. VA’s definition of loan termination date is the Sale Date or Confirmation of Sale based on the information found in the Title Documentation, Insurance and Timeframe Requirements spreadsheet located on the VALERI internet site.
DEVELOPMENT UPDATES
On Friday, February 20, 2015, VALERI Manifest 3.2 will be deployed. VALERI will be down from 7:00 p.m. EST to 11:00 p.m. EST. The following VALERI application enhancement will be included in the release:
CQ 10504 – Appeal Post Audit Claim is a new process available on the servicer web portal (SWP). This new appeal process is only applicable on Post Audits where VA issued a Bill of Collection (BOC) on a claim. The appeal will allow a servicer to submit documentation/justification for each adjusted line item. The timeframe to appeal a Post Audit claim is 30 days from certification of the post audit.
Please click here to view the newsflash online.
About Safeguard
Safeguard Properties is the mortgage field services industry leader, preserving vacant and foreclosed properties across the U.S., Puerto Rico, Virgin Islands and Guam. Founded in 1990 by Robert Klein and headquartered in Cleveland, Ohio, Safeguard provides the highest quality service to our clients by leveraging innovative technologies and proactively developing industry best practices and quality control procedures. Consistent with Safeguard’s values and mission, we are an active supporter of hundreds of charitable efforts across the country. Annually, Safeguard gives back to communities in partnership with our employees, vendors and clients. We also are dedicated to working with community leaders and officials to eliminate blight and stabilize neighborhoods. Safeguard is dedicated to preserving today and protecting tomorrow. Website: www.safeguardproperties.com.
