USFN Spring Loan Management & Servicing Seminar

The USFN Loan Management & Servicing Seminar, held at the Omni Fort Worth Hotel in Fort Worth, TX, brought together a wide array of mortgage servicing professionals, including investors, attorneys, field services companies, and all levels of management in the default servicing world. This conference stimulated discussions about compliance, the CFPB, loss mitigation, current trends in default servicing, fast-track foreclosure, servicer risk management and more.  Safeguard was honored to moderate a session and participate as a panelist on another.  Summaries of these sessions are below.

Fast-Tracking Vacant Foreclosures: The Blight Solution

Moderator:
Steve Meyer, Safeguard Properties

Panelists:
Timothy Myers, Orlans Associates, P.C.
Stacey Baumann, MSI
Rosemarie Diamond, Phelan, Hallinan and Schmieg
Kayo Manson-Tompkins, The Wolf Firm

Overview
This session focused on the current state of the industry. Discussions centered around the impacts of new legislation and regulation, as well as how these regulations have affected the foreclosure time line.

Timelines
New Jersey, Florida and New York continue to have the longest foreclosure timelines of all the states. These long timelines are resulting in homes sitting for longer periods of time in a lengthened foreclosure process causes a greater potential for the home to deteriorate. New fast-track legislation is designed to help expedite the process, but is in its infancy.  

Legal Challenges
The industry continues to faces legal and regulatory challenges, such as cities looking to take properties through eminent domain, additional judicial requirements and property registration requirements.   The expert panel acknowledged that is an ongoing commitment from industry members to remain current with legal changes and that the industry as a whole is working together to comply with new and changing requirements.  

Fast-Tracking
The session provided hope that new fast-tracking laws being implement will help to reduce the foreclosure timelines on those properties that are truly vacant and abandon.  This will result in shorter timeframes to get the homes back on the market.  

Legislative & Regulatory Trends and Updates

Moderator:
Lee Perres, Pierce & Associates, P.C.

Panelists:
Ryan Bourgeois, Barrett Daffin Frappier Turner & Engel, LLP
Linda Erkkila, Safeguard Properties 
Hilton “Hutch” Hutchens, Hutchens Law Firm
Lois Vitti, Vitti & Vitti & Associates, P.C.

Disconnected
During this session the panel discussed the disconnect between laws, regulations, and courtrooms. They used service of process for Texas home equity loans as an example.  The current rules for service of home equity expedited foreclosures in Texas only require service via certified mail. Several judges feel that service via only certified mail violates due process if the notices are not claimed by the respondents. These rules were drafted by the Texas Supreme Court and they are of the opinion the rules are in compliance with constitution. This can put lenders in the position of having to go above and beyond the requirements of the rules to satisfy certain judges.

There also appears to be a disconnect between judges and the foreclosure process, noting a continuation of loss mitigation programs attempting to re-write contract between lenders and borrowers during the proceeding.  The push is for reduction of interest rates, balloon payments, and new loans.  The concern is that changes in individual counties conflict with local laws.  Attorneys are seeing instances where a judge rewrites proposed order which then does not comply with the law.

Vacant and Abandoned
There is a tension in defining “vacant and abandoned”.  The standards differ among the states.  The cities want to protect the neighborhoods and judges want to protect the borrowers (i.e. requiring court orders to secure properties in default). 

The panel also discussed vacant property registration requirements.  Many cities are enacting and most servicers are complying due to compliance pressure from regulator, auditor and self-audits. There are approximately 1,660 vacant property registration requirements countrywide.

Recently, there has been an emerging initiative of cities looking to requirement foreclosure bonds, which require servicers to pay a “maintenance bond” for repair work, in hopes of discouraging walkaways.  There is concern about how these bonds will be administered, drawn upon, and reimbursed post-sale. 

CFPB Rules
The panel focused on the new CFPB rules, as they relate to property preservation, noting the focus on third-party oversight and compliance management systems.  While the CFPB only relates to consumers, complete risk mitigation requires total complaint reporting beyond the consumer and includes solid tracking and resolution. 
Background checks are also a key issue in third party oversight, the implementation of which bring possible concerns for identifying the right hiring criteria, labor supply, increased expense and disparate impact charges.

Mobile Home Legislation
A manufactured home (MH) is personal property when purchased, and like a vehicle a certificate of title is issued by the Department of Motor Vehicles. Once an MH is “affixed” to real estate, that certificate of title should be cancelled by the owner, as the MH is now considered real estate. However, the certificate of title is usually never cancelled by the owner. When a subsequent property owner defaults on a mortgage secured by the MH and the real estate, if the certificate of title was not cancelled, this forces the lienholder to pursue foreclosure by judicial foreclosure.

In a judicial foreclosure, the lawsuit allows the parties to make any number of claims, and can be expensive and slow.  There is new legislation stating that the record owner of an MH that has been converted to real property can submit a form affidavit to the Department of Motor Vehicles and request the MH certificate of title be cancelled; forever making the MH real estate. This allows owners to market, encumber, and sell the property more easily. 

The USFN Spring Loan Management & Servicing Seminar was held in Ft. Worth, TX.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties