USDA: REMINDER – TRAINING OPPORTUNITY – Loss Mitigation, Property Disposition and Loss Claim Training

Investor Update
April 17, 2017

The USDA, Customer Service Center, located in St. Louis Missouri, is providing training sessions to assist all active, participating lenders with Loss Mitigation, Property Disposition and Loss Claim processing.
 
Lenders will be required to complete and remit the Training Registration Form in advance for any and/or all training opportunities. Seating will be limited. All training material will be provided on site. At a glance, below is a list of the training sessions being offered (Full Training Curriculum Schedule):
 
Loss Mitigation Sessions*                         
May 22-23, 2017                                           
August 14-15, 2017

Loss Claim/PDP Sessions*
May 24-26, 2017
August 16-18, 2017                                      
 
*All training session times will be offered during Central Daylight Time and there will be no registration fees or charges for the training session(s).
 
Training Facility Location
USDA/RD/Customer Service Center
4300 Goodfellow Blvd.
Building 105
St. Louis, MO 63120

 
Registration Contacts:        
william.wines@stl.usda.gov
coyita.mosley@stl.usda.gov
 
Facility Access
Travel expenses to and from the facility will be the Lender’s responsibility. Access to the facility is restricted without proper clearance (directions from front gate of training facility to designated parking area). Below, please finds a list of requirements/procedures that must be met to gain access to facility:
 
1. The person driving any vehicle on premises must be preregistered and designated as the driver and include a list of all passengers.
2. Each person that will attend the training must be preregistered.
3. Upon arrival, each person will be required to provide one of the following forms of Identification that must include your Picture: a) Valid Pass Port, b) Valid State Driver’s License, c) Valid State Issued ID or d) Valid Military ID.
4. Upon confirmation of attendance, parking assignment and site passes will be issued at the front gate.
5. All persons attending will need to arrive a minimum of 30 minutes prior to the session’s scheduled start time to allow sufficient time for site access.
 
General Travel Guidance
Travel to and from the facility is the responsibility of the Lender. Attendees should ensure that travel to and from the facility is planned to accommodate the start and conclusion of each training session. In addition, sufficient time should be allotted for air travel, depending upon the attendee’s destination. St. Louis offers ample Hotel accommodations near St. Louis Lambert Airport and Downtown St. Louis. Both areas are within approximately 15 minutes of the facility.

Help Resources

Policy Questions
Customer Service Center
Phone: 866-550-5887
Single Family Housing Guaranteed Loan Division
Phone: 202-720-1452
 
USDA ITS Service Desk Support Center
For e-Authentication assistance
Email: eAuthHelpDesk@ftc.usda.gov
Phone: 800-457-3642, option 1 (USDA e-Authentication Issues)
 
Rural Development Help Desk
For GUS system, outage or functionality assistance
Email: RD.HD@STL.USDA.GOV
Phone: 800-457-3642, option 2 (USDA Applications); then option 2 (Rural Development)

Source: USDA

Additional Resource:

USDA (original announcement)

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties