REOMAC Annual Educational Summit and Expo

Community Revitalization

Moderator: Robert Klein, Safeguard Properties

Panelists:

  • Joel Ratner, Cleveland Neighborhood Progress
  • Eric Selk, Hope Now
  • Tyler Smith, Wells Fargo Home Mortgage

Slavic Village
The session opened up with discussions about the importance of maintaining communities and preventing neighborhood blight. Slavic Village is a Cleveland community which was severely impacted by the housing crisis. Home values used to range from $100 to $150,000, but now lie mainly below $30,000.

A for-profit entity was formed in partnership with the nonprofit organization, Cleveland Neighborhood Progress, to facilitate their plans. Marrying a private and nonprofit entity, the group focused on 2,200 homes in this area, specifically 328 vacant assets with 80 set for demolition. They work with banks to donate assets in the area, and then spend roughly $45,000 on rehab efforts for these assets. Ultimately, properties are selling for $60 to $65,000. The profit is immediately returned to the operating fund so that more properties can be improved.

To date, eight assets have been sold and 28 are in the rehab stage. The typical mortgage payment on a sold asset is approximately $450 per month. When compared with rental rates of $800 to $900 per month, this is a significant advantage for local residents.

It is important to focus on the neighborhood as a whole, across multiple banks, rather than just individual properties. It’s hard for a bank, or investor, to choose to rehab an asset when the property next door is a demolition candidate. However, if both are addressed in unison, this will drive neighborhood improvement.

Wells Fargo’s Approach
Wells Fargo’s approach to property rehab and donation is to hold one in six mortgages. This drives their mission to make decisions based on a global perspective, not property by property. Wells donated 1,600 properties in 2013 and aims to donate 10% of their inventory in 2014. They repaired approximately 90% of their assets and spent roughly $20,000 in repair work per property during 2013. These decisions were aimed to lower market time and target owner occupant buyers.

Wells is often questioned on the logic of foreclosing on an asset just to donate it thereafter. It was pointed out that 94% of Wells’ mortgages are current, in comparison, the donation volume is minimal. However, their donation strategy also includes paying taxes prior to transfer so the non-profit recipient can use their limited funds for actual neighborhood improvements. They may also obtain a demolition bid and offer the nonprofit those funds for a donation instead. The importance of using local expertise to find the best solution was emphasized.

Private Funds
Infusing private funds is important in the effort to improve communities. It was noted that there have not been any subsidies for rehab projects since the stimulus money ran out. The fact is that this initiative is not dependent on government funding and therefore can move faster and more efficiently.

There was some initial concern with being able to find financing to sell assets rehabilitated as part of this project and with being able to find qualified buyers. However, it was revealed that there were plenty of options for both and there’s a list of interested buyers as more assets become available. There are also ancillary benefits of this work, such as the recommitment of existing owner occupants to bring curb appeal to their own yards.

Hope Now’s Borrow Outreach Efforts
Hope Now’s borrower outreach efforts began with a focus on vacant properties, ultimately resulting in the Abandoned Property Committee. This group is focused on specific ZIP codes within Jacksonville, Philadelphia, Chicago and Dayton. They have developed a routine by which they define the assets in these areas which are vacant and have been abandoned, work with lenders to review that list, review the lenders terms for disposition, and facilitate the process by which the local nonprofit secures the assets. Best practices include consideration of violations and understanding the intent of the homeowners.

Conclusion
The panel challenged the audience to get involved in their local communities. They noted that solutions exist and we must often think past the traditional ways of thinking in order to identify and achieve them.

The REOMAC Annual Educational Summit and Expo was held in Palm Desert, CA.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties