Property Management Experts Share Insight on QC
Safeguard in the News
September 13, 2016
With a normalization of default, the field services sector is under increased scrutiny. The Property Management Lab at the Five Star Conference on Monday discussed how quality control oversight is increasing, and cities and municipalities are becoming increasingly punitive and because of this it is imperative that the property preservation and field services industry, along with its government and servicing partners, engage in open dialogue about the future of the space.
The Lab began with opening remarks from the lab directors, Jason Chapman, Director of Field Services for Fannie Mae, and Jerry Mavellia, CEO of Guardian Asset Management. The event then went into a discussion over pre-foreclosure oversight. Specifically, a panel lead by Todd Pawlinski, VP of Property Preservation for Caliber Home Loans, engaged in dialogue about what distinguishes a zombie property from a property that is vacant and new legislation that impacts the property preservation model. Panelists included Kellie Chambers, AVP Investor Relations for Safeguard Properties, LLC; David Dolan, COO for ZVN Properties; Tracy Hager, Senior Industry Relations Officer for Mortgage Contracting Services; Adrienne Villalobos, First VP of Shared Services for PennyMac; and Jacob Williamson, VP Single-Family Real Estate Fulfillment for Fannie Mae.
The Lab then progressed to the United States Department of Housing and Urban Development Update lead by Ivery Himes, Director Office of Single-Family Asset Management for HUD. After the update, Brad Phillips, National Field Services Manager for Fannie Mae lead a panel discussion on understanding client core values and lessons learned. Phillips along with panelist Timika Cole, SVP Operations Group Manager for US Bank, and James Taylor, SVP of Asset Management and Property Preservation for Wells Fargo, discussed what they need from their vendors, the importance of understanding core values of a client, how to maximize opportunities with them, and lessons learned during their time in the industry.
Following their discussion, Eric Chader, Advisor for HUD, lead a paneled discussion about the changing focus for property preservation. Panelist in this discussion included Darin Decker, VP of Operations for JPMorgan Chase; Robert Klein, Founder & Chairman for Community Blight Solutions; Matt B. Martin, Director of Servicing and Loss Mitigation for HUD; and Ronnie Ory, CEO for Cyprexx Services. The panel went into in-depth conversation about the recent focus on the larger community and the effect pre and post-foreclosure properties have on the area around them and what the industry is doing to show their commitment to the communitites.
The lab finished with a paneled discussion on the best wat to build a successful network. This panel was led by Chapman, and included Brian Mingham, CEO for National Real Estate Solutions; Dave Sunlin, SVP for Mortgage Contracting Services; Shannon Tomasso, Default Director for PHH Mortgage Corporation, and Sam Tucci, VP of Business Operations for U.S. Best Repair Service. The panel focused on the tricks of the trade to build and maintain relationships throughout the property preservation scope and staying ahead of the changing environment for field services.
Source: DS News