Mortgage & Property Preservation Leaders Discuss Servicing and Regulation

Safeguard in the News
November 4, 2019

Source: MReport

Beginning Sunday, November 3, industry leaders converged on The Mayflower Hotel in Washington, D.C., for the 2019 National Property Preservation Conference (NPPC). Presented by Safeguard Properties, the event included collaborative discussions about topics including code violations, vendor management, hazard claims, and other challenges and hot topics facing the property preservation sector.

After an opening night reception Sunday evening, NPPC kicked off in full Monday morning with a welcome speech from Safeguard Properties CEO Alan Jaffa. Continuing the legacy of Safeguard’s founder, the late Robert Klein, the National Property Preservation Conference brings together a cross-section of industry stakeholders to brainstorm on challenges such as natural disaster response, regulatory compliance, and more.

“I’m always energized by this conference and what it provides for our MCS team as well as the industry,” said MCS CEO, Caroline Reaves. “It’s the one time each year when we all get together and focus solely on property preservation. The MCS team always looks forward to this conference, as it provides an opportunity for open, honest dialogue with our peers in the industry.”

Monday morning also featured a Q&A session with The Hon. Brian D. Montgomery, Assistant Secretary for Housing—Federal Housing Commissioner, United States Department of Housing and Urban Development. Speaking with Ed Delgado, President & CEO, Five Star Global, Commissioner Montgomery discussed recent policy changes, including HUD’s increased role in oversight of the False Claims Act.

Dr. Benjamin Carson, Secretary of the Department of Housing and Urban Development, announced last week that HUD was implementing changes to annual eligibility certifications, loan limit certifications, and defect taxonomy under the Act, alterations which were designed to bring more depository lenders back to originating FHA loans.

Commissioner Montgomery told the crowd that HUD had been engaged in an ongoing dialog with the Justice Department from “day one” of the Trump administration regarding how to better manage the False Claims Act. Montgomery added that HUD had felt strongly that the annual eligibility certifications, loan limit certifications, and defect taxonomy changes all needed to be addressed at the same time.

Facing hurdles such as a government shutdown in the midst of this process, Commissioner Montgomery said the work on the False Claims Act revisions gained a new head of steam under Attorney General William Barr. After revising an initial document of proposed changes down from “around 12 pages to around six or seven pages,” HUD and the DOJ were able to come to a consensus, Commissioner Montgomery said.

Speaking of the changes and the revised procedure for handling False Claims Act cases, Commissioner Montgomery said, “It’s a good suite of products, because it speaks to when something has materiality, and it’s a very prescribed set of circumstances.”

Delgado also hosted his annual “State of the Industry” panel. This year, he was joined by industry leaders including:

  • Alan Jaffa, CEO, Safeguard Properties
  • Brian Martin, COO, Dakota Asset Services
  • Caroline Reaves, CEO, Mortgage Contracting Services
  • Tim Rood, Chairman and Managing Director, SitusAMC
  • Shubha Shivapurkar, Senior Director, Non-Performing Loans, Single-Family Operations, Freddie Mac
  • Jacob Williamson; VP, Single-Family Real Estate, Fannie Mae

The panelists discussed the most pressing challenges facing property preservation, including foreclosure rates, the fight against urban blight, technological innovations, and intervention practices.

“We live in a cyclical business,” Delgado said. “As much as we keep saying foreclosures are at 20 to 30-year lows … we’re starting to see some stress fractures in the housing economy that suggest that there is another trending cycle coming in.”

Jaffa explained how some government entities have taken an aggressive stance against mortgage servicers and lenders to remediate issues stemming from vacant properties. He suggested that the industry should be more proactive.

Caroline Reaves then gave an overview on the strength of the property preservation industry heading into 2020, and why now is the time for companies to be innovating.

“One of our clients said, ‘No one is innovative when you’re busy, because you don’t have time to be.’ We took that to heart,” Reaves said. “We’ve gone in and spent this time investing in technology.”

“We’ve put a lot of control and technology in place to make sure, as an industry, that we’re stronger, because [the economy] will turn,” Reaves continued.

The NPPC will continue through Tuesday, November 5, with more discussion and updates. Click here to learn more.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties