Mortgage Industry Calls for Servicing Regulation Uniformity in New York

Industry Update
July 1, 2019

Source: National Mortgage News

The mortgage industry is calling for better alignment between the federal government and state of New York regarding proposed regulatory revisions that would affect local servicers.

In a joint letter to Department of Financial Services Superintendent Linda Lacewell, the Mortgage Bankers Association and New York Mortgage Bankers Association highlighted discrepancies in DFS’ suggested changes to 3 NYCRR 419, which covers business conduct rules for servicing mortgage loans.

“While the proposed changes to Part 419 would emulate the relatively recent changes to the RESPA and TILA servicing requirements, we believe the implementation of the state-specific standards offered in the proposal would create consumer uncertainty, add additional costs, and produce possible deviations from federal law,” the MBA and NYMBA said.

“Therefore, we are urging DFS to add a provision to Part 419 that states compliance with the Consumer Financial Protection Bureau’s servicing rules constitutes compliance with DFS rules. In the alternative, we also encourage DFS to review the key differences in the proposed rule and federal law and modify the language to ensure consistency with federal law,” the organizations wrote.

Over the course of nearly 10 years since Part 419’s adoption, mortgage servicing regulations have “become much more robust with the implementation of an expansive federal framework of rules that protect consumers,” they said.

Mortgage servicing rules implemented in 2014 by the CFPB and other state regulators serve as a uniform guide for servicers nationwide to address risks to consumers as a result of the foreclosure crisis. Additionally, a market surveillance program offers state regulators the opportunity to suggest enhancements.

The MBA and NYMBA summarized a number of issues with the Department of Financial Services’ proposed changes in the letter, such as requiring servicers to deviate from a statement of account form offered by the CFPB instead of sticking to a uniform template. Other challenges include the requirement to send a consumer delinquency notice by the 17th late payment day, that provides little information or value and could dissuade customers from opening a future account, among other measures that would tack on time, risk and costs to the process.

“Servicers already have processes, procedures, and controls in place for complying with federal consumer protection rules. Adding additional requirements that deviate from current federal standards creates regulatory inefficiency by requiring servicers to construct new processes — and regulatory inefficiency directly impacts the cost and availability of consumer credit,” wrote the MBA and NYMBA.

The organizations noted that small and midsized independent mortgage banks would be hit particularly hard should the amendments come to pass, as the institutions don’t have as big a footprint to disperse the cost of compliance across a large servicing portfolio. They also requested an in-effect date of at least six months after changes are published to allow sufficient time for adjustments.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties