Mitigating REO Losses

Robert Klein, Founder and Chairman of Safeguard Properties, was featured in a Mortgage Servicing News article titled, Mitigating REO Losses.

Mitigating REO Losses

Of the 1.3 million inspections field service vendor Safeguard Properties conducts monthly on a nationwide basis, between 20%-28% of presale properties become vacant before they are even referred to foreclosure.

“The borrower, for some reason or another, just decides they are out,” said Robert Klein, chairman of the board and founder of Safeguard Properties, during the Mitigation REO Losses panel at the SourceMedia Second Annual Best Practices in Loss Mitigation Conference in Dallas.

From a servicer standpoint, if the information in the loan file is not clear regarding the assignment and title chain, it is worth it to “spend a few bucks” to get a copy of the recorded mortgage and all assignments attached to that mortgage, added Mike Wileman, president and CEO, Orion Financial Group.

“You can start piecing together the chain and what has to happen in order to get it cleaned up,” he said.

“Time is money. Even the foreclosure courts say if you can’t show a valid recorded lien, many times since you are the owner of that mortgage, they are now allowing foreclosure to proceed.”

Real estate-owned assets present innovative opportunities for the investor market, according to panelist Alan Paylor, president of REO Leasing Solutions.

If an individual investor or a portfolio buyer purchases REO homes, Paylor said there is an opportunity to mitigate loss through cash flow.

“You also have the ability to do a little bit of mitigation on your taxes and insurance. A vacant property is the worst thing to have. Communities fail. If you can lease that property out for even a short period of time, you provide a resource for the community and a resource for a person that needs that property,” he told the audience.

“It’s cash flow, taxes and insurance. If you have an REO portfolio, you can think about bundling it to sell. A fully leased portfolio in the property management world is a product we offer to foreign investors and investors.”

The pre-REO Deed for Lease program from Fannie Mae is a “temporary solution,” he said.

“They are looking to remove the asset off of their books. If they can do that while they satisfy the Obama tenant possession process, they do. We treat it as ‘every asset manager should look at it as an arrow in the quiver. Pull it all out. Shoot that leasing arrow and keep that property occupied.’ Keeping the property occupied is the name of the game. Keep somebody in the property and you won’t get a vandalized, vacant property where the loss gets greater,” Paylor said.

When it comes to marketing bank-owned assets, Klein told conference attendees that these homes cannot be sold today as “REO” because the competition is the next-door neighbor.

These buyers live in the home and are maintaining the property while lowering the sales price.

“If you want to sell that property you have to make it comparable. The industry has taken certain steps to do that,” Klein said during the session.

“The lawn is maintained and manicured. The property next door is not. The price is almost the same. My friend has a saying, ‘If I have a block that has 10 boarded houses on the block, I want my house to be the nicest boarded house on the block.'”

Safeguard applies a monthly maid service “refresh” to keep the property in marketable condition. This includes a periodical “sprucing up” to remove small amounts of debris, dust and cobwebs that accumulate.

Every cobweb could cost lenders and servicers “thousands of dollars,” he said. “To potential buyers looking at these properties in the REO world, they will try every single excuse to lower the price.”

The field service industry is making sure the property is comparable and the lawn is manicured. Safeguard clients are rating the company on maid service, including white-glove inspections on these homes.

“You are not going to put $20,000 into a property and not get any money out of it. It makes a much bigger difference when you clean it out and there is no trash, no debris. The fans are clean. There are no cobwebs and it smells good. Use air freshener. A property that smells like an REO is going to sell like an REO. Even though it’s not repaired we want somebody, a young couple who is an end user, where they can visualize taking the property and building a future in that home.”

To view the online article, please click here

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with approximately 800 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties