MHA: HAMP Update: Thanksgiving Holiday Support and System Availability
Investor Update
November 20, 2017
Due to the observance of Thanksgiving, the HAMP Reporting System response files will not be available between 6:00 p.m. ET on Wednesday, November 22, 2017 and 8:00 a.m. ET on Monday, November 27, 2017; they will be sent as soon as the system is available.
During this timeframe, the HAMP Reporting Tool will be available for servicers to submit and upload HAMP loan data files, and the corresponding Black Knight response files will be provided as usual.
The HAMP Solution Center (HSC) will close at 6:00 p.m. ET on Wednesday, November 22, 2017 and will resume operations at 9:00 a.m. ET on Monday, November 27, 2017. Servicers may contact the HSC by phone or email at any time; however, phone messages and emails will be held in queue until the center reopens on Monday.
The NPV Transaction Portal will be available for normal processing during this period.
Source: MHA