MHA HAMP Reporting Update New Year’s Day Holiday Support and System Availability
Investor Update
December 27, 2016
Due to the observance of New Year’s Day, the HAMP Reporting System response files will not be available between 6:00 p.m. ET on Friday, December 30, 2016 and 8:00 a.m. ET on Tuesday, January 3, 2017.
During this time frame, the HAMP Reporting Tool will be available for servicers to submit and upload HAMP loan data files and the corresponding response files will be provided.
The HAMP Solution Center (HSC) will close at 6:00 p.m. ET on Friday, December 30, 2016 and will resume operations at 9:00 a.m. ET on Tuesday, January 3, 2017. Servicers may contact the HSC by phone or email at any time; however, phone messages and emails will be held in queue until the center reopens on Tuesday.
The NPV Transaction Portal will be available for normal processing during this period.
Questions?
For more information, email the HAMP Solution Center or call 1-866-939-4469.
Source: MHA