Managing REO – MBA MERS Initiative Makes A Difference

Managing REO published?an article regarding the Mortgage Electronic Registration System (MERS) Initiative from the MBA and the impact it is having on code enforcement in the cities that utilize it.

MBA MERS Initiative Makes A Difference

By Jennifer Harmon

nThe MBA Vacant Property Registration MERS initiative is currently being used by 238 cities, which is already helping the mortgage industry see a substantial decrease in code violations on vacant properties.

At no cost to the city, code enforcement officials can go into the MERS database and immediately see who the titleholder is, who the servicer is, the property preservation company, and most importantly, the point of contact.

?The biggest issue from code enforcement officials around the country is they don?t know who the point of contact is when they have an issue. It seems as if it has been resolved,? said Robert Klein, founder and CEO of Safeguard Properties, which through the Mortgage Bankers Association and its lender/servicer members created the initiative to address the increasing number of vacant property ordinances being enacted across the country.

?It?s being used by most of the major cities which I think is a phenomenal success. It definitely has alleviated quite a bit of the issues the industry has had from both sides not being able to communicate with each other. We?re seeing an 80% hit rate. For those with a 40%-50% hit rate, those cities are ecstatic. That?s 40% less than they have to go in and dig around when they have an issue.? Prior to this, there was no way the industry as a whole was able to comply with different vacant properties ordinances.

The program is being taken to the next level as states are getting more and more involved with passing laws at the statewide level. ?Every single state has some type of vacant property law on the books, and this new program is going to be very helpful to start establishing dialogue and communication with different states around the country.?

Mr. Klein, chairman of the MBA VPR Committee, worked closely with the MBA?s Chris Oswald, director/state legislative affairs, and Vicki Vidal, association vice president, loan administration, at government affairs, to make this unique program a reality.

?Ninety-five percent of the national servicers are part of that committee. The entire concept was thought up and implemented by the MBA, which if I’m no mistaken released a letter to all its members strongly requesting its servicers all register or put their properties on the MERS database. It?s widely industry endorsed.?

The collaboration was a very natural occurrence, he adds. ?In my opinion, some of the city’s had legitimate complaints of the vacant blight issue. Vacant properties are impacting communities around the country. The MBA was an ideal vehicle to pull together the industry as a whole to come up with this idea and the solution to in my opinion to help stem the tide of vacant blight on a national level.”

?MERS has always had informational on a particular mortgage but the problem was all they had was the title holder?s name. Just by having that did not help the city. In order to reach someone at the mortgage company to address the code violation it took two to three weeks or a month of frustration. Now, they get the point of contact within the organization. It?s a simple solution.?

Dan McLaughlin, executive vice president and product division manager for MERS, speaks highly of his experience working with the folks at the MBA and Mr. Klein.

?It was very expensive and very difficult for national servicers to register these properties. They would have to go into potentially thousands of Web portals and enter all of this information on all these different registries around the U.S. and pay a fee to the jurisdiction for that,? noted Mr. McLaughlin.

?This became such a problem that the MBA was trying to help solve it. It occurred that MERS is a potential solution here. Robert Klein of Safeguard saw the vision there, too, and saw the opportunity. What we did was we said we are going to add fields to the MERS system that identifies the person, the individual, their telephone number of the company they work for, who is responsible for maintaining a vacant property associated with that loan on MERS, etc.?

The loans are already registered on MERS and it is costing cities nothing, he stresses. ?The 20% where they do not have MERS, it?s costing them 97 cents or less. The alternative would be to pay all these jurisdictions, like in Virginia, $350 or $600 or as much as they want to charge. It?s been as much as that by the way for the privilege of registering the property on the local registry,? said Mr. McLaughlin.

It?s all highly automated. Without using this technology, lenders would have a staff of people doing nothing all day except for registering tens of thousands of properties in all the different jurisdictions. ?I?d like to take credit for it, but I can?t. Vicki Vidal, Robert Klein. They saw the vision and the opportunity. This is a just a phenomenal collaboration.?

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties