Managing REO Article

Eyeing a Market Opportunity In First-Time Home Buyers?

Marketing and presenting REO properties in today?s market is not handled in the same way as it was two years ago. It?s a completely different ballgame, says Robert Klein, the founder and CEO of Safeguard Properties, a property preservation provider in Valley View, Ohio.

There is a whole new competitive market with short-sale strategies, as well as foreclosures and REOs up against homeowners next door who are trying to sell their own homes. ?It?s not so much a price reduction. In my opinion, it?s more the appeal of the property that is going to make sense. The industry obviously wants to accommodate cities from the point of view that they want the property sold to a homeowner instead of investors,? Mr. Klein tells Managing REO.

?There is a lot more communication now with the cities and with the servicers and lenders to get as much return as possible. In order to get that, the way the property is marketed is more important than it used to be.?

It?s no longer ?sell the property as-is,? adds Mr. Klein.

?Lenders and servicers are investing money into properties to make it more appealing. It certainly depends on the value of the home on whether on not you are going to do repairs. But even if you take a property with damages and the value doesn?t justify putting $5,000, $10,000 or $20,000 into it, there will still need to be some action taken to make the property more appealing.?

The first step is to make it clean so when a potential buyer walks in the door it doesn?t smell like an REO.

?Regardless of the value, the maintenance, or curb appeal, you are trying to entice, you are trying to sell to a buyer?s market. Salesmanship is going to do it and the property value is going to be very critical. It doesn?t really matter if you put repairs into it or invest in the property ? it?s more the appeal. I think the key is potential buyers have to be able to envision themselves living in the home. When it smells and looks bad, they can?t do that.?

There is a big push to move REO properties towards first-time homebuyers. Investors are jumping through hoops to figure out ways to best lock-in a property, working hand-in-hand with communities and nonprofit groups on no-value properties to use as donations. There are a whole variety of functions being performing on a mainstream level. Fannie Mae, Freddie Mac and HUD have programs specifically geared to entice first-time homebuyers. ?Investment-wise and training-wise, there is tremendous effort on getting these properties to first-time homebuyers.?

Properties need to be separated into different categories. Each one such as low-value homes must be addressed in its own fashion to attract the highest price. The same process and procedure is not done on a $500,000 home that you would on a $50,000 home. ?It?s all about making an evaluation about the category or what I call the bucket it belongs to and making the strategy accordingly. You need to have different strategies for different categories of properties.?

While the main goal of numerous local, state and federal laws is to prevent foreclosures, Mr. Klein says what happens when the property is vacant? Twenty-eight percent of the properties before foreclosure have become vacant, he said.

?You have a large group of properties where the homeowner is no longer there. They have abandoned the home for whatever reason. But the moratoriums that have been put into place still apply to these properties. Take it to the next level ? certain states have a foreclosure process that can take anywhere from 18 months to sometimes more than that. Now you have a situation where the property is vacant, and there is no chance of trying to keep the homeowner in the house because they?re already gone.?

Mr. Klein said the foreclosure process stops the servicer from being able to take the property to foreclosure through the length of the process. Safeguard sees this happening all the time where a property becomes vacant that looks fairly decent and is in good condition.

?It is definitely marketable to a homeowner to start the property. By the time the process ends, which is 18 months later, the property is garbage. It?s been vandalized. All that time the property is sitting there vacant. I don?t care how well the servicer or bank maintains the property, a property that is vacant is going to deteriorate.?

Once a property is vacant and abandoned, it should be fast-tracked right to foreclosure, he says. ?Everybody we talk to agrees with me. The question is how do you do it? Now it?s a legal process and every state has its own laws, but the logic is there. There is no reason why properties should sit there vacant in that state for months and months and months.?

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About Safeguard

Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.


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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties