Legal League 100 Servicer Summit: The Times Are Changing

Industry Update
April 14, 2016

The theme ringing throughout the Five Star Institute’s 7th Annual Legal League 100 Spring Servicer Summit Thursday in Dallas, Texas, was this: The default servicing industry is rapidly changing.

Several of the keynote speakers and roundtable discussions focused on the changes that have taken place in the mortgage servicing industry since the crisis, and in many cases, in the last year or two.

Five Star Institute President and CEO Ed Delgado opened the event by telling the audience of default servicing attorneys, servicing providers, officials from government agencies, and mortgage servicers that the Legal League 100, which was created in April 2007 in collaboration with Five Star to provide the mortgage banking and default servicing industries with a reliable, results-driven resource, has experienced a shift in strategy. Delgado announced that the Legal League’s focus is now on advocacy and in helping default servicing law firms to be sustainable in today’s landscape, whereas in the past it has been focused on marketing.

“Advocacy is supposed to influence the arc of an industry and become a powerful voice of representation for decisions,” Delgado said. “That is the primary objective of what Legal League is currently about.”

The shift in strategy has resulted in a 20 percent increase in Legal League membership in the last year and representation in as many as 85 percent of states for the first time in the Legal League’s nine-year history, Delgado said.

With the shift in strategy came a change in leadership. Neil Sherman, managing attorney at Detroit-based Schneiderman & Sherman, P.C., is the Legal League’s newly elected chairperson. He replaces outgoing chairperson Glen Rubin, managing partner at Rubin Lublin, LLC.

Other leadership changes include Michelle Garcia Gilbert, managing partner of Gilbert Garcia Group, P.A., taking on the role of vice chairperson, and Roy Diaz, Shareholder, SHD Legal Group, P.A., and David G. Marowske, Senior Litigation Attorney, Potestivo & Associates, P.C., newly elected to Advisory Council general positions. Stephen M. Hladik?, Partner, Hladik, Onorato & Federman, LLP, was elected (uncontested) as the Government Affairs Subcommittee Chairperson.

Jeffrey B. Fisher,? EVP, BP Fisher Law Group; Erin M. Laurito?, Managing Member, Laurito & Laurito, LLC; and Richard Nielson,? Managing Partner of Nielson & Sherry, PSC, were all re-elected to Advisory Council general positions. The newly-elected and re-elected members will join current Advisory Council members Adam Codilis, Codilis and Associates, P.C., and J. Anthony Van Ness, Van Ness Law Firm, PLC.

Breakfast keynote speakers at the Summit were the Honorable Joseph J. Murin, chairman of JJAM Financial Services, co-chairman of Chrysalis Financial Holdings, and former president of Ginnie Mae, and Tod Edel, deputy general counsel and managing director, Fannie Mae.

Murin told the audience that those in the mortgage industry are “fighting a negative perception that is only growing” because of their perceived role in precipitating the financial crisis. The result of this perception is a wave of new regulations to govern the mortgage industry; but this has not necessarily been a good thing. The new regulations are “efforts being made to fix the problem we are perceived to have. But as we know, the road to hell is usually paved with good intentions,” Murin said.

“Much harm is being done right now in the form of unintended consequences all in the name of protecting the consumer,” Murin said. He cited as examples fewer mortgage options, slower closing, tighter credit, and higher costs to originate a mortgage.

Edel spoke about the FHFA’s efforts to fight the growing number of so-called “super-priority lien” cases in which HOAs that foreclose on homes delinquent on HOA dues are attempting to extinguish mortgages owned by Fannie Mae and Freddie Mac. Several states have made super-priority liens legal, notably in Nevada in 2014. Edel said a class action suit was initiated against an HOA in Massachusetts because there were so many cases it was impossible to litigate on a property-by-property basis.

The afternoon keynotes included two representatives from the government: Christopher Dove, Director of Operations, Homeowners Preservation Office. U.S. Department of Treasury; and Diane Thompson, Managing Counsel, Office of Regulations, Consumer Financial Protection Bureau. Dove spoke about the government’s Home Affordable Mortgage Program (HAMP), which was created in response to the crisis to help struggling borrowers avoid foreclosure. The program, which has helped 1.8 million borrowers, will expire at the end of the year. Thompson spoke about the CFPB’s history and said that from the Bureau’s inception through the present, regulating mortgage servicing to prevent predatory practices has been a top priority.

The concluding lunch keynote speaker was Edward Pinto, co-director, International Center on Housing Risk, American Enterprise Institute. Pinto noted that there has been a huge shift in the market from banks to nonbanks, with nonbanks how taking 70 percent of the market. Just four years ago, banks had a 70 percnet market share. The shift from banks to nonbanks in the mortgage space has made mortgage loans considerably more risky, particularly among first-time buyers, Pinto said.

The subjects of the roundtables were centered around adapting to changes in the industry. Subjects included “Letter of the Law: Using New Case Law and Legislation to Find Your Footing,” “Changing Tides: The Evolution of Foreclosure and Loss Mitigation Processes,” “Limiting Liability: The Rising Tide of Litigation in Mortgage Servicing,” “Assessing the Assessment: Charting the Path to a Successful Audit,” “Shifting Perspectives: Alternative Routes and Strategies in Bankruptcy,” “Treading Water: Assessing Law Firm Sustainability,” “Staying the Course: How Not to Run Afoul of the Most Recent Rule Changes,” and “Partners in the Journey: Creating Strong Client-Attorney Relationships.”

Editor’s note: The Five Star Institute is the parent company of DS News and DSNews.com.

Source: DS News

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties