Industry Experts Talk Emerging Mortgage Servicing Issues

Industry Update
August 17, 2016

The need for servicing compensation reform was a major topic of discussion among several housing experts during an hour and a half-long panel on Emerging Issues in Mortgage Servicing Wednesday at the Urban Institute.

Panelist Ed DeMarco, Milken Institute Senior Fellow and former FHFA Acting Commissioner, pointed out that while the servicing industry has changed profoundly in the last several years, mortgage servicing compensation has remained unchanged for decades.

“Since the 1980s, servicing compensation has been set—a minimum servicing fee required by Fannie and Freddie of 25 basis points,” DeMarco said. “There is broad consensus that this 25 basis point minimum servicing fee results in compensation to the servicer that far exceeds that actual cost of servicing a performing loan. Yet is it is less than needed for nonperforming loans.”

DeMarco pointed out the gap between the cost of servicing a performing loan compared to servicing a non-performing one is widening—in 2008, it was eight times more expensive to service a non-performing loan. By 2015, it had grown to 13 percent more.

“This inflexibility in servicing comp left Fannie and Freddie scrambling to incentivize servicers to properly beef up operations and make the direct hands-on effort with homeowners who are having trouble with their mortgages,” DeMarco said. “We ended up with a lot of additional compensation being paid out in the form of incentive fees and other compensation that got layered on. But that was done in the midst of the crisis and really is something that ought to be addressed, especially given these stark differences.”

Panelist Michael Stegman, who recently served as the top housing policy adviser for the Obama Administration, said, “With respect to compensation reform, again going back to the FSOC (Financial Stability Oversight Council), we recognize the need to align incentives with the escalating costs of servicing nonperforming loans. That report in 2013 called for efforts to implement, and I quote, compensation structures that align incentives of mortgage servicing with those of borrowers and other participants in the mortgage market. We tried, but unsuccessfully, to actually get it into Johnson-Crapo in that joint rulemaking for national loss mitigation standards, also compensation reform. So I continue to believe that it’s very important to move on that issue.”

Stegman pointed out a recent JPMorgan Chase securitization that went on to the market under the FDIC’s “Safe Harbor” rule and noted that the FDIC rules requires servicer compensation to include incentives for servicing and loss mitigation action.

“This deal that went to market that is out there really has adopted a compensation structure and a fee-for-service structure  similar to one of the options that Ed spoke about and put out in the 2011 white paper that is really interesting and something that we all should be interested in and following,” Stegman said. “Instead of that flat 25 basis point servicing fee IO strip, it’s really a compensation structure in three parts. It establishes a base servicing fee for performing loans of $19 a month per loan. There are monetary incentives to the servicer when that loan or those loans go into delinquency—$200 a loan per month for loans that are 30 to 119 days delinquent but not in foreclosure or REO. It escalates to $252 per loan per month if they are 120 or more days delinquent. And there is a series of one-time event-driven fees, $1,500 for a completed short sale to the servicer, $500 for a completed deed in lieu of foreclosure, and $1,000 for a completed REO sale.”

The panel, co-hosted by Urban Institute and CoreLogic, addressed such topics as a recap of the updates to the CFPB’s mortgage servicing rules, the rise of non-banks in the mortgage servicing space, and the need to adopt a national standard loss mitigation program.

The panel was moderated by Faith Schwartz, SVP of Government Solutions with CoreLogic, and panelists included Ed DeMarco, Milken Institute Senior Fellow and former FHFA Acting Commissioner; Laurie Goodman, Co-Director, Housing Finance Policy Center, Urban Institute; Raghu Kakamanu, SVP, Housing Policy and Capital Markets, Wells Fargo; Laurie Maggiano, Program Manager, Servicing and Secondary Markets, Consumer Financial Protection Bureau; and Michael Stegman, Fellow, Bipartisan Center and former top Housing Adviser in the White House.

Click here to view a video of the panel.

Source: DS News

x

CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

x

Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

x

COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

x

CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

x

Business Development

Carrie Tackett

Business Development Safeguard Properties