Freddie Mac: Get Ready for Servicing Gateway
November 6, 2019
Source: Freddie Mac
Single sign-on, quick navigation and a more customized user experience is almost here.
Your New Technology Experience – What You Need to Know
On December 9, 2019, Freddie Mac Servicing Gateway will be your all-in-one platform featuring nearly all of our servicing tools, most of which will be accessible under a single sign-on and organized by the way you service loans. For a list of the 14 tools that will be in Servicing Gateway, see our solutions.
Six new tools will replace Service Loans application
To help you work faster and smarter, we’re replacing the Service Loans application with the following standalone tools in Servicing Gateway:
Loan Level Reporting*
Servicing Transfer Manager
Foreclosure Sale Reporting
Real Estate Valuation and Pricing
* Note: The ‘Set User Context’ function will be removed in Loan Level Reporting to simplify how you transact with multiple Seller/Servicer numbers.
As a result of these new tools, a few tools (and former functions in Service Loans application) will be renamed. For example, Transfer of Servicing will be visible as Servicing Transfer Manager.
Access is easy
Your access to our servicing tools remains unchanged; you will use your current user ID and password to access Servicing Gateway as of December 9, including the new Service Loans application tools.
Cycle Loans will be removed
Do you use the “Cycle Loans” function in Service Loans application today? This feature will be removed with the retirement of Service Loans application on December 9; however, there are alternative ways to more efficiently report loan-level activity. Learn about these options in the Import Loans Reference Guide.
Servicing Data Corrections is required December 9
Servicing Data Corrections is a manual process that has evolved into a new servicing tool and will join the Servicing Gateway on December 9, at which time it will be required for use. It offers an automated way to submit/track post-settlement and REO data correction requests, and it’s available now. Get started.
Post-Fund Data Corrections moves to Servicing Gateway
The Post-Fund Data Corrections tool will be transitioned to Servicing Gateway, creating a new login experience for users. Sellers and Servicers will use their current user IDs and passwords, the only change is you will be routed through Servicing Gateway on your way to using the tool.
A new way to access your Scorecard
You’ll have a new way to access your Servicer Success Scorecard as the Servicer Performance Profile will be one of the 14 tools that transition to Servicing Gateway as of December 9.
For questions on Servicing Gateway, please contact your Freddie Mac representative or the Customer Support Contact Center at 800-FREDDIE.