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Freddie Mac: Get Ready for Servicing Gateway

Investor Update
November 6, 2019

Source: Freddie Mac

Single sign-on, quick navigation and a more customized user experience is almost here.

Your New Technology Experience – What You Need to Know

On December 9, 2019, Freddie Mac Servicing Gateway will be your all-in-one platform featuring nearly all of our servicing tools, most of which will be accessible under a single sign-on and organized by the way you service loans. For a list of the 14 tools that will be in Servicing Gateway, see our solutions.

Six new tools will replace Service Loans application

To help you work faster and smarter, we’re replacing the Service Loans application with the following standalone tools in Servicing Gateway:

Cash Manager

Loan Level Reporting*

Servicing Transfer Manager

Foreclosure Sale Reporting

Real Estate Valuation and Pricing

EDR

* Note: The ‘Set User Context’ function will be removed in Loan Level Reporting to simplify how you transact with multiple Seller/Servicer numbers.

As a result of these new tools, a few tools (and former functions in Service Loans application) will be renamed. For example, Transfer of Servicing will be visible as Servicing Transfer Manager.

Access is easy

Your access to our servicing tools remains unchanged; you will use your current user ID and password to access Servicing Gateway as of December 9, including the new Service Loans application tools.

Cycle Loans will be removed

Do you use the “Cycle Loans” function in Service Loans application today? This feature will be removed with the retirement of Service Loans application on December 9; however, there are alternative ways to more efficiently report loan-level activity. Learn about these options in the Import Loans Reference Guide.

Servicing Data Corrections is required December 9

Servicing Data Corrections is a manual process that has evolved into a new servicing tool and will join the Servicing Gateway on December 9, at which time it will be required for use. It offers an automated way to submit/track post-settlement and REO data correction requests, and it’s available now. Get started.

Post-Fund Data Corrections moves to Servicing Gateway

The Post-Fund Data Corrections tool will be transitioned to Servicing Gateway, creating a new login experience for users. Sellers and Servicers will use their current user IDs and passwords, the only change is you will be routed through Servicing Gateway on your way to using the tool.

A new way to access your Scorecard

You’ll have a new way to access your Servicer Success Scorecard as the Servicer Performance Profile will be one of the 14 tools that transition to Servicing Gateway as of December 9.

Questions?

For questions on Servicing Gateway, please contact your Freddie Mac representative or the Customer Support Contact Center at 800-FREDDIE.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties