Foreclosure Task Force Makes Recommendations

On November 24, the Albuquerque Journal published an article discussing the New Mexico Legislature created Foreclosure Process Task Force and the recommendations listed in its recently issued final report.

Foreclosure Task Force Makes Recommendations

Better communication between lender and homeowner is a theme in recommendations by the Foreclosure Process Task Force to fix the way delinquent mortgages are handled in the aftermath of the housing collapse.

Describing the collapse as a “massive servicing mess,” task force chair Diana Dorn-Jones, executive director of the United South Broadway Corp., said Wall Street banks service 70 percent of the outstanding mortgages in New Mexico and regularly fail to communicate in good faith with homeowners.

“They are losing paperwork, mis-posting payments and failing to provide a single point of contact for a homeowner to negotiate with,” she said in an email.  “The task force was formed to address these problems.”

The task force, created by the state Legislature this year, recently released its recommendations.  It favors keeping New Mexico’s current system of using state district courts to process foreclosures, but recrommends added procedures and protocols to improve the odds that delinquent homeowners might find a way to keep their homes.

Key elements include a state-imposed requirement that a lenders and loan-servicing companies have a “single point of contact” to help a delinquent homeowner through “loss mitigation,” which involves ways to lessen the lender’s financial loss from a bad home loan.  For example, a short sale is a loss-mitigation strategy.

Another key element is to make mediation, currently available in two district courts, available everywhere in the state.

Sen. Michael Padilla, D-Albuquerque, is working on a bill, based on the committee recommendations, to introduce in the upcoming Jan. 21-Feb. 20 legislative session.

Recommendations include a ban on robo-signing, which happens when lenders mass-produce foreclosure actions with little or no legal oversight.  The practice of robo-signing was exposed in late 2010, which was the peak year of the mortgage meltdown, creating a national scandal.

A practice called “dual tracking” also would  be banned.  This occurs when a lender negotiates a mortgage modification with a homeowner while simultaneously filing a foreclosure action against the same homeowner.

Other recommendations include providing the means to fast-track foreclosures on abandoned properties and requiring a notice to the local government when a foreclosure has occurred.

Foreclosure activity in the Albuquerque metro area remains at a heightened level.  RealtyTrac reported 1,177 homes somewhere in the foreclosure process in the third quarter, down by half from 2,350 in the third quarter of 2010 but three times the pre-collapse level of 372 homes in the third quarter of 2007.

“The problem is urgent, as we expect foreclosures to spike in the coming year, due to re-sets on home equity loans and a high inventory of underwater properties, which homeowners can’t sell when they can no longer afford them,” Dorn-Jones said in her email.

“There are more than 8,000 underwater homes in the state, most in Albuquerque.  There are 3,500 homes actually in foreclosure right now. Combined, that is nearly 7 percent of all mortgage loans in the state.

“We see more than a thousand clients a year who are delinquent or in foreclosure due to a temporary financial crisis.  We deal with bank violations and substandard servicing every day.  It takes many months or years for these banks to process a simple loan modification that should take 30-60 days.

“Scores of homeowners in New Mexico who want to work out a plan to stay and pay their mortgages are being needlessly evicted.  Out-of-touch, out-of-state banks are walking away from reasonable offers for short sales and deeds in lieu of foreclosure, leaving vacancies and vandalism in their wake.

“Our most important recommendation is to clarify New Mexico homeowners’ right to a day in court so they won’t lose their homes due to negligence and incompetence by mortgage servicers.”

Please click here to view the article online.

Please click here to view the Foreclosure Process Task Force Recommendations Final Report.

Please click here to view the Foreclosure Process Task Force July Update.

About Safeguard 
Safeguard Properties is the largest mortgage field services company in the U.S. Founded in 1990 by Robert Klein and based in Valley View, Ohio, the company inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders, and other financial institutions. Safeguard employs approximately 1,700 people, in addition to a network of thousands of contractors nationally.
Website: www.safeguardproperties.com.

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties