Five Star?s Delgado: No Semblance of a Crisis

Industry Update
May 19, 2016

Five Star Institute President and CEO Ed Delgado dove into the default, foreclosure, and REO industries in a webinar presentation on Thursday to advise members of the Federation of REO Certified Experts (FORCE) of past and present market conditions.

The FORCE is Five Star’s organization of residential agents and brokers working in the field of real estate owned (REO) properties.

Recent housing data has continually painted a picture of a recovering housing market, and the same proves true for the REO market. In light of the strengthening housing market, Delgado emphasized the need for adaptation among companies in this space.

The presentation first addressed foreclosure activity, which has declined dramatically over the last six years and is currently near 2007 levels when they hit 300,000, according to RealtyTrac. In 78 major metro areas across the country, first quarter foreclosure activity was below pre-recession levels. Data from capital economics showed that mortgage delinquencies declined 12 percent over the year in March, down to 4.08 percent, its lowest point since March 2007. In addition, Black Knight Financial Services found that 30-day delinquencies stand at just under 2 percent, their lowest level in more than 15 years.

Delgado noted that this data points to a discernible recovery in the housing market.

“The headlines in totality are pointing to an absolute recovery. I don’t think there is any semblance of crisis that remains in the open markets, but there are pockets of risk—some are opportunities and some are not so favorable conditions that may transpire over the next 12 to 18 months,” Delgado said.

When it comes to loss mitigation strategies, the Federal Housing Finance Agency (FHFA) has been making changes to its disposition and loss mitigation strategies. The GSEs have moved away from the bulk sales strategies after shedding some of their REO inventory and are taking advantage of online auctions to dispense some of their REOs. Meanwhile, the FHFA is allowing principal reductions for seriously delinquent, underwater homeowners.

In a separate interview with the Wall Street Journal in March, Delgado discussed how mortgage servicers and REO asset management companies that once thrived after the foreclosure crisis are revamping their image, business practices, and even changing their name in order to adapt to the strengthening real estate market.

“There’s a risk of extinction for companies that are either slow to realize the change in the market or simply don’t adapt,” Delgado told the Wall Street Journal.

Delgado again stressed the importance of default and mortgage servicing professionals having to adapt to the changing marketplace in the webinar presentation. He used Nationstar Mortgage HoldingsTen-X (formerly Auction.com), and Altisource Portfolio Solutions as examples of companies that are expanding into other areas of the market to avoid extinction as the amount of distressed inventory continues to wane.

“These companies are making changes to fit the current market on a regular basis. All of these organizations are pivoting,” Delgado explained in presentation. “They see that the prevailing winds of change are in full bloom, and they are altering their dynamic, product offerings, and how they engage with consumers and agents and brokers. It’s a trend that I expect will continue in the near term.”

As for additional opportunities in the default servicing market, Delgado pointed to the growing single-family rental market and online real estate auctions that hit the scene a few years ago and have become a major platform, particularly for investor buyers.

In conclusion, Delgado stated that REO is here to stay and will always exist in this country.

“For all the loans that are out there, there will always be excessive debt, illness, divorce, unemployment, or some other disruptive factor within a household that pushes a consumer into foreclosure,” he said.

Click here to listen to the full webinar.

Editor’s Note: The Five Star Institute is the parent company of DS News and DSNews.com.

Source: DS News

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties