FHLMC Updated Guide Bulletin 2014-19 and Scorecard Preview
On December 2, Freddie Mac released an update titled Updated Guide Bulletin 2014-19 and Scorecard Preview.
Updated Guide Bulletin 2014-19 and Scorecard Preview
In Single-Family Seller/Servicer Guide (Guide) Bulletin 2014-19, we announced updates to the Freddie Mac Servicer Success Scorecard (Scorecard). Today, we’re reissuing this Guide Bulletin to correct certain calculation descriptions in Attachment A. Click here [pdf] to see a summary of the corrections. We apologize for any confusion this may have caused.
In addition, we want to remind you that a preview of your 2015 Scorecard will be available in your Servicer Performance Profile this Friday, December 5. Simply click on the Servicer Success Scorecard link in your Servicer Performance Profile, enter your user ID and password, and select the Servicer Success Scorecard – 2015 Preview folder.
What to Expect with the 2015 Scorecard Preview
You will be able to preview your performance against the 2015 Scorecard metrics in December based on October 2014 data. The preview is available until your January 2015 performance data becomes live on March 6, 2015.
You will notice that the rank, percentile, target, and rating columns do not include information. Effective January 1, 2015, rank and percentile are calculated based on your peer group and will begin populating data on March 6, 2015. However, if you service 25 or more loans that are 90 days or more delinquent, you can request a preview of your rank information from your Account Manager or Customer Support (800-FREDDIE). This information will be available beginning December 12. Target and rating will only apply to File Review Monitoring criteria in the 2015 Scorecard, so these columns will be removed for all other criteria on March 6, 2015.
Training and Resources
- Register now for the What’s New with Your 2015 Freddie Mac Scorecard webinar on the Freddie Mac Learning Center.
- Beginning December 5, you can review the 2015 Servicer Success Scorecard Changes Reference Guide.
We’ll continue to communicate with you about the Scorecard preview, resources, and training leading up to March 6, 2015.
For More Information
- Review Attachment A [pdf] of Guide Bulletin 2014-19.
- Check out our Servicer Success Program Web page.
- Sign up for the latest emails on Single-Family news, updates, alerts, and education opportunities on our Subscription Center.
- Contact your Freddie Mac representative.
Please click here to view the update online.
Please click here to view (updated) Guide Bulletin 2014-19 [pdf].
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