FHA INFO #16-13 Electronic Appraisal Delivery (EAD) Portal March 14, 2016 System Enhancements Reminder
March 9, 2016
As a reminder, on Monday, March 14, 2016, the Federal Housing Administration (FHA) will implement a set of system enhancements to the Electronic Appraisal Delivery (EAD) portal. As announced in FHA INFO 16-11, on February 26, 2016, these enhancements will further improve portal functionality, and will also address user feedback.
Read more about the EAD portal system enhancements in our online article.
To correspond with the upcoming system enhancements, on March 1, 2016, FHA published an updated version of the EAD portal Hard Stop Checks and Error Messages fact sheet. Mortgagees should review this updated fact sheet as part of their preparation for onboarding to, and subsequently using the EAD portal.
With only two onboarding phases remaining before the EAD portal’s June 27, 2016 mandatory use date, mortgagees that have not yet registered for an onboarding phase should do so now. More information is available on FHA’s EAD portal Mortgagee Onboarding Process web page.
- Get information, user guides, fact sheets, and more on FHA’s EAD Portal web page at: http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/lender/origination/ead
HERMIT System Transition to New Business Service Provider on March 21, 2016
As announced in FHA INFO 16-09, on February 17, 2016, the Federal Housing Administration (FHA) will transition its Home Equity Reverse Mortgage Information Technology (HERMIT) system to a new Business Service Provider, Reverse Market Insight, Inc. (RMI) beginning March 21, 2016.
System Unavailable March 16-21, 2016
The HERMIT system will transition to a new host data center operated by RMI on March 21, 2016. In order to complete the transition, the HERMIT system will be unavailable from 7:00 PM (Eastern) on March 16, 2016, to 8:00 AM (Eastern) on March 21, 2016. There will be no changes to the HERMIT system’s functionality as part of the transition to the new host data center. Further, mortgagees’ system access user IDs and passwords will remain unchanged.
New Contact Information
Effective at 8:00 AM (Eastern) on March 21, 2016, the HERMIT system and HERMIT Help Desk may be reached at the following new contact points:
- HERMIT System URL: www.hermitsp.com (Link becomes operational on March 21, 2016)
- HERMIT Help Desk–Servicing:
By Phone: (561) 899-2610
By Email: firstname.lastname@example.org
- HERMIT Help Desk–Accounting:
By Phone: (844) 765-9427
By Email: email@example.com
New Secure File Transfer Protocol Monthly Report Login Credentials Required
Following the transition to the new host data center, new Secure File Transfer Protocol (SFTP) site login credentials will be required in order for mortgagees and servicers to access their HERMIT monthly reports. The HERMIT transition team began contacting affected users last week to provide them with the new SFTP Internet Protocol (IP) address and login credentials. Users who do not receive new SFTP site login credentials by March 25, 2016 should contact the HERMIT Help Desk for assistance.
- Contact the FHA Resource Center:
Visit our online knowledge base to obtain answers to frequently asked questions 24/7 at: www.hud.gov/answers.
E-mail the FHA Resource Center at firstname.lastname@example.org. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays.
Call 1-800-CALLFHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.
Source: HUD (FHA INFO #16-13 full version)