Fannie Mae Single-Family Servicing News: Servicer Expense Reimbursement Notification of Updates to LoanSphere Invoicing
Investor Update
February 17, 2016
Servicer Expense Reimbursement Notification of Updates to LoanSphere Invoicing
Fannie Mae Expense Reimbursement will be consolidating the available expense reimbursement claim line item categories and subcategories in the Black Knight Financial Services LoanSphere Invoicing Application on March 21, 2016. This update will streamline the claim line item choices in the application for improved consistency in submitting and processing expense reimbursement requests.
A full listing of the claim line items that will be impacted is included in the Servicer Expense Reimbursement Line Item Submission Changes. As previously communicated on Nov. 12, 2015, to ensure readiness servicers must take necessary action to prepare their systems and processes for the line item updates. All new line items are currently available for use.
If you have any questions or concerns related to the LoanSphere Invoicing Line Item Consolidation project, please submit your inquiry to expensereimbursement_lineitemconsolidationproject@fanniemae.com.
Important Note about Accessing Fannie Mae Connect Release 1.1 Reports
Fannie Mae Connect™ Release 1.1 added five new reports in Fannie Mae Connect — Loan Delivery Edit Dashboard, Lender Dashboard, Collateral Underwriter® Submission Metrics, Appraisal Findings and the Market Opportunity and Profiles Tool. These new reports potentially have new users who will require new user access.
For a user to access release 1.1 reports, their Corporate Administrator must assign the data folder(s) associated with the 9-digit Seller/Servicer number(s) through Technology Manager and then add the appropriate report category for the user in Fannie Mae Connect.
Resources for users and Corporate Administrators are available on the Fannie Mae Connect page.
Know Your Options Customer CARE Call Flow & Script Training Webinars
Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) provides participating servicers with free loss mitigation training that leverages a servicer’s ownership model to:
- Develop rapport and establish consultative customer relationships.
- Maintain quality right party contact throughout the default management process.
- Properly position available workout solutions.
Learn more about this transformational re-design of the loss mitigation process at the next Know Your Options Customer CARE Call Flow & Script Training webinars (March 3 and 4, 2016). These two-hour sessions will provide program information and training on the Know Your Options Customer Care 7-Step Call Flow scripts and job aids.
Click here to register today.
A New Way to Access Policy Updates
Find and search policy updates (including Guide Announcements) faster using our new Servicing Policy Communications page. Also, with the February 2016 Servicing Guide, Fannie Mae is introducing F-5-01, Servicing Guide Change Control Log, which will provide a consolidated reference for all updates made to the Servicing Guide during a calendar year. Please see Announcement SVC-2016-01: Servicing Guide Updates for additional information.
Build New Skills with HFI InDepth
With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:
Visit Fannie Mae’s HFI InDepth page today to see the full calendar of classes and to register!
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- It’s been a mixed bag of economic news and data to start 2016. What’s that say about housing’s prospects this year?
- We’ve helped 2MM households refi with HARP. Here the breakdown by state.
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Source: Fannie Mae
