Fannie Mae Single-Family Servicing News: New Number, Same Great Service
February 24, 2016
We are continuously looking for ways to improve the customer experience and make it easier for you to do business with Fannie Mae. That is why we’re making it as simple as possible to contact us — just call 1-800-2FANNIE (1-800-232-6643) starting March 14, 2016. The new, simplified system will replace multiple phone numbers, including the Customer Contact Center, Selling Guide Support, Servicer Support Center, Loan Delivery and Custody, and more. Note that the Capital Markets Pricing and Sales Desk will continue to be reached at 1-800-752-0257.
You can start using 1-800-2FANNIE on March 14 and be directed to the assistance you need. Current numbers will remain available for a period of time following the March launch. Click here for a guide to the new menu selections on 1-800-2FANNIE and the list of numbers being retired.
Tutorial: How to Register for Fannie Mae Technology
If you are new to Fannie Mae, this course will provide the information needed to obtain access and register to become an approved user of Fannie Mae’s technology. View the tutorial here.
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With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:
Visit Fannie Mae’s HFI InDepth page today to see the full calendar of classes and to register!
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Source: Fannie Mae