Fannie Mae Single Family Servicing News: New Look, Improved Website, Enhanced Materials
April 27, 2016
Help for Borrowers Affected by Recent Flooding
Servicers are reminded that Fannie Mae has selling and servicing policies to assist impacted borrowers (or potential borrowers) following a disaster, such as the recent flooding in Houston, TX and the surrounding area. Refer to Assistance in Disasters for information on where to find Fannie Mae’s policies for providing assistance to borrowers impacted by a disaster.
New Look, Improved Website, Enhanced Materials
We’re continuing to make changes to put you at the center of everything we do. You’ll begin to see an updated Fannie Mae in the coming weeks, with a new look and feel and an even greater focus on making it easier to do business with us. These changes are part of many activities we’re working on — all designed to help create opportunities for you to reduce risk and lower expenses.
We look forward to seeing many of you at the MBA Secondary in a few weeks, where we’ll be showcasing our new appearance and highlighting the opportunities ahead. Be sure to stop by Booth #205 or Fannie Mae’s Open House in the Manhattan Ballroom. In the meantime, if you have any questions or want to set up a meeting in advance, please contact your account team. More information? Click here.
New Principal Reduction Modification Job Aid
In conjunction with LL-2016-02: Fannie Mae Principal Reduction Modification, a new job aid, Processing a Fannie Mae Principal Reduction Modification, is available to assist servicers with the handling of the HomeSaver Solutions™ Network (HSSN) cases for each of the modified loans.
Coming Soon: A New Way for Application Users to Access Help
Beginning in May, the Help Center available within our Fannie Mae applications is being retired and replaced by a new Technology Support page. This new page will describe how to contact us via phone or web chat, and include a link to search for help online. We hope this new page will make it easier for you to seek assistance or information regarding your Fannie Mae technology application(s).
Form 582 Application Scheduled Maintenance Outage
The Lender Record Information (Form 582) application will be temporarily unavailable from 6 a.m. ET, Saturday, April 30, 2016 until 8 a.m. ET Monday, May 2, 2016, for planned maintenance. If you experience any issues while using this application following this maintenance, please contact 1-800-2FANNIE (1-800-232-6643).
Missing out on Potential Buyers? Survey Says Yes
When it comes to credit scores, consumers could use more information, confirms research by Fannie Mae’s Economic & Strategic Research Group. Most respondents either don’t know their credit score or provide an invalid response. In addition, many think it would be difficult for them to get a mortgage because of a low credit score score — leading to lost opportunities for both lenders and buyers.
What is clear: lenders, ranked as the most influential source of mortgage advice, could play a vital role in educating consumers, clearing up consumer confusion, and responsibly expanding the pool of buyers. Download the credit score details and learn more here.
Build New Skills with HFI InDepth
With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:
- Investor Reporting with Confidence: Best Practices for Reconciling Actual/Actual Loans | May 19, 2016
- The ABCs of Managing MBS Cash Flow for Fannie Mae | June 16, 2016
Visit Fannie Mae’s HFI InDepth page today to see the full calendar of classes and to register!
Source: Fannie Mae