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Fannie Mae Single Family Servicing News: New Look, Improved Website, Enhanced Materials

Investor Update
April 27, 2016

Help for Borrowers Affected by Recent Flooding

Servicers are reminded that Fannie Mae has selling and servicing policies to assist impacted borrowers (or potential borrowers) following a disaster, such as the recent flooding in Houston, TX and the surrounding area. Refer to Assistance in Disasters for information on where to find Fannie Mae’s policies for providing assistance to borrowers impacted by a disaster.
 
New Look, Improved Website, Enhanced Materials

We’re continuing to make changes to put you at the center of everything we do. You’ll begin to see an updated Fannie Mae in the coming weeks, with a new look and feel and an even greater focus on making it easier to do business with us. These changes are part of many activities we’re working on — all designed to help create opportunities for you to reduce risk and lower expenses.

We look forward to seeing many of you at the MBA Secondary in a few weeks, where we’ll be showcasing our new appearance and highlighting the opportunities ahead. Be sure to stop by Booth #205 or Fannie Mae’s Open House in the Manhattan Ballroom. In the meantime, if you have any questions or want to set up a meeting in advance, please contact your account team. More information? Click here.
 
New Principal Reduction Modification Job Aid

In conjunction with LL-2016-02: Fannie Mae Principal Reduction Modification, a new job aid, Processing a Fannie Mae Principal Reduction Modification, is available to assist servicers with the handling of the HomeSaver Solutions™ Network (HSSN) cases for each of the modified loans.
 
Coming Soon: A New Way for Application Users to Access Help

Beginning in May, the Help Center available within our Fannie Mae applications is being retired and replaced by a new Technology Support page. This new page will describe how to contact us via phone or web chat, and include a link to search for help online. We hope this new page will make it easier for you to seek assistance or information regarding your Fannie Mae technology application(s).
 
Form 582 Application Scheduled Maintenance Outage

The Lender Record Information (Form 582) application will be temporarily unavailable from 6 a.m. ET, Saturday, April 30, 2016 until 8 a.m. ET Monday, May 2, 2016, for planned maintenance. If you experience any issues while using this application following this maintenance, please contact 1-800-2FANNIE (1-800-232-6643).
 
Missing out on Potential Buyers? Survey Says Yes

When it comes to credit scores, consumers could use more information, confirms research by Fannie Mae’s Economic & Strategic Research Group. Most respondents either don’t know their credit score or provide an invalid response. In addition, many think it would be difficult for them to get a mortgage because of a low credit score score — leading to lost opportunities for both lenders and buyers.

What is clear: lenders, ranked as the most influential source of mortgage advice, could play a vital role in educating consumers, clearing up consumer confusion, and responsibly expanding the pool of buyers. Download the credit score details and learn more here.
 
Build New Skills with HFI InDepth

With Housing Finance Institute® (HFI™) InDepth, you’ll learn from expert instructors and get your questions answered — all in an online virtual classroom. Register today for an upcoming course:

Visit Fannie Mae’s HFI InDepth page today to see the full calendar of classes and to register!

Source: Fannie Mae

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties