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Fannie Mae: Simpler Way to Reach Master Servicing; New Release of Liability Job Aid; and More

Investor Update
November 15, 2017

There’s a new way to reach SF Master Servicing

We’ve simplified how you reach our Single-Family Master Servicing team by having all calls routed through 1-800-2FANNIE, as well as a new email address. Please be aware our call center options have changed; refer to the updated Call Center Reference Guide for details.

As a reminder, our Technology Support Center continues to be the primary point of contact for anyone needing assistance to use our applications. The center is available via phone (800-2FANNIE) or web chat, 24 hours a day, seven days a week (except major holidays).

Increase certainty with the new Release of Liability job aid

Determining a borrower’s credit and financial qualifications for a release of liability is simpler and more certain than ever. Servicers can now leverage the power of Desktop Underwriter® (DU®) to review a borrower’s financial qualifications for a release of liability, and the new job aid can show you how. Check it out today!

AMN/HSSN release notes for Nov. 18 update

During the weekend of Nov. 18, we will update the Asset Management Network (AMN)/HomeSaver Solutions™ Network (HSSN) application with report generation updates. To implement this release, AMN/HSSN will be unavailable for processing from 7:30 a.m. ET until 4 p.m. ET on Saturday, Nov. 18. For more information, review the release notes.

Enhancements to SMDU coming this weekend

This weekend, we will implement enhancements to Servicing Management Default Underwriter™ (SMDU™), including supporting the Fannie Mae Extend Modification for Disaster Relief. Please refer to the SMDU Version 7.5 Release Notes for more information. As a reminder, to implement this release, SMDU will be unavailable to process transactions from 10 p.m. ET on Friday, Nov. 17 until 4 p.m. ET on Saturday, Nov. 18. If you have questions about this release, please contact your Fannie Mae Servicing Account Manager.

Need loss mitigation training? Sign up for a free webinar

Did you know that Fannie Mae provides participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in December. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships; communicate more effectively with borrowers about their options to avoid foreclosure, including disaster relief options; increase your workout percentage, and more. Learn more and register today.

Making data work for you with DMRS

You know that our Default Management Reporting System (DMRS) tool helps you navigate complex foreclosure and bankruptcy processes. But did you know that the tool’s powerful analytics also help you compare foreclosure-related milestones with national averages, identify properties at risk of missing deadlines, and respond to market conditions? Visit the DMRS webpage for more information!

Join us at these upcoming events:

Dec. 4-5 | MBA Summit on Diversity and Inclusion | Washington, DC
Jan. 22-25 | MBA Independent Mortgage Bankers Conference | Amelia Island, FL
Feb. 6-7 | Texas MBA Southern Secondary Market Conference | Houston

View more events.

You may also be interested in…

Homebuyer education benefits lenders, homeowners, and the industry Read more

5 takeaways from this year’s MBA Annual, and what lies ahead in 2018 Read more

Receive regular content updates by registering at The Home Story.

Recent Tweets

Help is available for homeowners impacted by the recent #hurricanes.
http://bit.ly/2iicO4Y

Nov. 15

The net share of Americans who say now is a good time to sell a home decreased in October, leading the #HPSI lower.
http://bit.ly/2hxLB0K

Nov. 14

Source: Fannie Mae

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties