Fannie Mae: Simpler Way to Reach Master Servicing; New Release of Liability Job Aid; and More
Investor Update
November 15, 2017
There’s a new way to reach SF Master Servicing
We’ve simplified how you reach our Single-Family Master Servicing team by having all calls routed through 1-800-2FANNIE, as well as a new email address. Please be aware our call center options have changed; refer to the updated Call Center Reference Guide for details.
As a reminder, our Technology Support Center continues to be the primary point of contact for anyone needing assistance to use our applications. The center is available via phone (800-2FANNIE) or web chat, 24 hours a day, seven days a week (except major holidays).
Increase certainty with the new Release of Liability job aid
Determining a borrower’s credit and financial qualifications for a release of liability is simpler and more certain than ever. Servicers can now leverage the power of Desktop Underwriter® (DU®) to review a borrower’s financial qualifications for a release of liability, and the new job aid can show you how. Check it out today!
AMN/HSSN release notes for Nov. 18 update
During the weekend of Nov. 18, we will update the Asset Management Network (AMN)/HomeSaver Solutions™ Network (HSSN) application with report generation updates. To implement this release, AMN/HSSN will be unavailable for processing from 7:30 a.m. ET until 4 p.m. ET on Saturday, Nov. 18. For more information, review the release notes.
Enhancements to SMDU coming this weekend
This weekend, we will implement enhancements to Servicing Management Default Underwriter™ (SMDU™), including supporting the Fannie Mae Extend Modification for Disaster Relief. Please refer to the SMDU Version 7.5 Release Notes for more information. As a reminder, to implement this release, SMDU will be unavailable to process transactions from 10 p.m. ET on Friday, Nov. 17 until 4 p.m. ET on Saturday, Nov. 18. If you have questions about this release, please contact your Fannie Mae Servicing Account Manager.
Need loss mitigation training? Sign up for a free webinar
Did you know that Fannie Mae provides participating servicers with free loss mitigation training? Our Know Your Options™ Customer CARE (Connect, Assess, Resolve, and Execute) team will present two live webinars in December. Sign up to learn how to leverage your own servicer model to develop rapport and establish consultative customer relationships; communicate more effectively with borrowers about their options to avoid foreclosure, including disaster relief options; increase your workout percentage, and more. Learn more and register today.
Making data work for you with DMRS
You know that our Default Management Reporting System (DMRS) tool helps you navigate complex foreclosure and bankruptcy processes. But did you know that the tool’s powerful analytics also help you compare foreclosure-related milestones with national averages, identify properties at risk of missing deadlines, and respond to market conditions? Visit the DMRS webpage for more information!
Join us at these upcoming events:
Dec. 4-5 | MBA Summit on Diversity and Inclusion | Washington, DC
Jan. 22-25 | MBA Independent Mortgage Bankers Conference | Amelia Island, FL
Feb. 6-7 | Texas MBA Southern Secondary Market Conference | Houston
View more events.
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Recent Tweets
Help is available for homeowners impacted by the recent #hurricanes.
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Nov. 15
The net share of Americans who say now is a good time to sell a home decreased in October, leading the #HPSI lower.
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Nov. 14
Source: Fannie Mae