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Fannie Mae: Servicing Guide Updates; New Consolidated Forbearance Plan; and More

Investor Update
June 13, 2018

Source: Fannie Mae

Announcement SVC-2018-04: Servicing Guide updates

The Fannie Mae Servicing Guide has been updated with changes that:

  • Provide forbearance plan options that:
  • Assist borrowers experiencing a short-term hardship; and
  • Remove the requirement for servicers to grant separate relief during the 90-day period when attempting to contact a borrower impacted by a disaster.  
  • Respond to servicer feedback by removing the time frame associated with servicer reimbursements for escrow advances on delinquent loans.
  • Clarify servicer requirements for submitting Form 1022, the Servicemembers Civil Relief Act (SCRA) Reporting and Disbursement Form.

For a summary of key updates in Servicing Guide Announcement SVC-2018-04, view the executive perspectives video presented by Jenise Hight, Director of Servicing Policy, and the executive overview from Carlos Perez, Chief Credit Officer for Single-Family.

New consolidated forbearance plan

We continue to look for ways to bring simplicity and certainty to servicing by streamlining our current forbearance plan workout options into a single policy. This change will simplify the overall forbearance plan offerings into one program to create a better experience for servicers. Servicers are encouraged to implement these policy changes immediately, but no later than Dec. 1. Please contact your Fannie Mae Servicing Account Manager with any questions.

SMDU enhancements coming this weekend

This weekend, we will implement enhancements to Servicing Management Default Underwriter™ (SMDU™). Please refer to the release notes for more information. During implementation, SMDU will be unavailable to process transactions from 10 p.m. ET on Friday, June 15 through 11 a.m. ET on Saturday, June 16. Visit the SMDU web page or contact your Fannie Mae Servicing Account Manager for more information.

New UI enhancements to SURF

Servicer’s Reconciliation Facility™ (SURF™) will be upgraded on July 7 to enhance the software and the appearance of the application. In addition, users will no longer be required to configure browser settings to Internet Explorer 8 to receive the exception messages. Google Chrome will also be compatible with this enhancement. View additional Fannie Mae technology requirements.

Updated CRS remittance codes

As a component of Simplifying Servicing™, we updated the Cash Remittance System (CRS) remittance codes. A revised list of the CRS 300 series code names and descriptions is available on the CRS page.

Join us at these upcoming events:

June 19-22 | NAFCU Annual Conference and Solutions Expo | Seattle
June 20-21 | MBA of Florida 65th Annual Convention | St. Petersburg
June 21-22 | NEXT Women’s Mortgage Conference | Dallas

View more events.

Recent Tweets

Last year, three out of four homebuyers in the U.S. seeking mortgages chose a 30-year fixed-rate mortgage. We are fortunate to work with incredible partners who educate homebuyers about how they may be able to own a home. #HomeownershipMonth #KeyPartners

June 13

Mortgage demand hits a three-year low in our latest Mortgage Lender Sentiment Survey. #MLSS
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June 12

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CEO

Alan Jaffa

Alan Jaffa is the Chief Executive Officer for Safeguard Properties, steering the company as the mortgage field services industry leader. He also serves on the board of advisors for SCG Partners, a middle-market private equity fund focused on diversifying and expanding Safeguard Properties’ business model into complimentary markets.

Alan joined Safeguard in 1995, learning the business from the ground up. He was promoted to Chief Operating Officer in 2002, and was named CEO in May 2010. His hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard’s processes to assure that the company adheres to the highest standards of quality and customer service.

Under Alan’s leadership, Safeguard has grown significantly with strategies that have included new and expanded services, technology investments that deliver higher quality and greater efficiency to clients, and strategic acquisitions. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients.

In 2008, Alan was recognized by Crain’s Cleveland Business in its annual “40-Under-40” profile of young leaders. He also was named a NEO Ernst & Young Entrepreneur Of The Year® Award finalist in 2013.

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Esq., General Counsel and EVP

Linda Erkkila

Linda Erkkila is the General Counsel and Executive Vice President for Safeguard Properties, with oversight of legal, human resources, training, and compliance. Linda’s broad scope of oversight covers regulatory issues that impact Safeguard’s operations, risk mitigation, strategic planning, human resources and training initiatives, compliance, insurance, litigation and claims management, and counsel related to mergers, acquisition and joint ventures.

Linda assures that Safeguard’s strategic initiatives align with its resources, leverage opportunities across the company, and contemplate compliance mandates. She has practiced law for 25 years and her experience, both as outside and in-house counsel, covers a wide range of corporate matters, including regulatory disclosure, corporate governance compliance, risk assessment, compensation and benefits, litigation management, and mergers and acquisitions.

Linda earned her JD at Cleveland-Marshall College of Law. She holds a degree in economics from Miami University and an MBA. Linda was previously named as both a “Woman of Influence” by HousingWire and as a “Leading Lady” by MReport.

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COO

Michael Greenbaum

Michael Greenbaum is the Chief Operating Officer of Safeguard Properties, where he has played a pivotal role since joining the company in July 2010. Initially brought on as Vice President of REO, Mike’s exceptional leadership and strategic vision quickly propelled him to Vice President of Operations in 2013, and ultimately to COO in 2015. Over his 14-year tenure at Safeguard, Mike has been instrumental in driving change and fostering innovation within the Property Preservation sector, consistently delivering excellence and becoming a trusted partner to clients and investors.

A distinguished graduate of the United States Military Academy at West Point, Mike earned a degree in Quantitative Economics. Following his graduation, he served in the U.S. Army’s Ordnance Branch, where he specialized in supply chain management. Before his tenure at Safeguard, Mike honed his expertise by managing global supply chains for 13 years, leveraging his military and civilian experience to lead with precision and efficacy.

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CFO

Joe Iafigliola

Joe Iafigliola is the Chief Financial Officer for Safeguard Properties. Joe is responsible for the Control, Quality Assurance, Business Development, Marketing, Accounting, and Information Security departments. At the core of his responsibilities is the drive to ensure that Safeguard’s focus remains rooted in Customer Service = Resolution. Through his executive leadership role, he actively supports SGPNOW.com, an on-demand service geared towards real estate and property management professionals as well as individual home owners in need of inspection and property preservation services. Joe is also an integral force behind Compliance Connections, a branch of Safeguard Properties that allows code enforcement professionals to report violations at properties that can then be addressed by the Safeguard vendor network. Compliance Connections also researches and shares vacant property ordinance information with Safeguard clients.

Joe has an MBA from The Weatherhead School of Management at Case Western Reserve University, is a Certified Management Accountant (CMA), and holds a bachelor’s degree from The Ohio State University’s Honors Accounting program.

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Business Development

Carrie Tackett

Business Development Safeguard Properties